The verified review history behind High Efficiency Cooling & Heating Inc.

I am very amazed with your company. The installation was completed before expected time frame. Louie and Mike had such good work with High End Carrier Equipment. The installation was quick and clean. We're very impressed with how everything looks and works. We would highly recommend this company. Services: Heating system installation, AC installation

Service: Heating system installation Positive: Professionalism

Service: HVAC maintenance Positive: Professionalism, Punctuality

Our less than 2 year old furnace drain kit was leaking water. Called High Efficiency Cooling and Heating for servicing which was still under warranty. The service technician came the same day. He was very thorough and detailed. He quickly detected the water leak and will order the parts. Aside from performing the furnace maintenance, he also checked our central humidifier (added bonus because he didn't have to do that, much appreciated). Will definitely be using them again for regular annual service maintenance.

UPDATE Mar 22 2021: The new Motor replaced earlier, had a High Pitch sound which was audible to only discerning ears! Nevertheless, Gilbert stayed on top of the problem & assured me that a senior Tech would attend to this. It was Gilbert who reminded us, we did not have to chase him (as one has to with most Warranty requests). They coordinated with the Manufacturer (Carrier), who too should be equally complimented for their response & involvement. Today Harry, their Snr. & VERY knowledgeable Tech, replaced the Motor. And voila, now, we cannot even hear the Furnace running at all...soooo quiet! Thanks to all, at High Efficiency for being so diligent,, especially Gilbert & Harry! UPDATE Nov 25 2020: Requested warranty repair on slight noise on shut down of furnace. Gilbert handled this meticulously & kept me abreast of HEs communication with Carrier. Technician came twice until I was fully satisfied. Incredible follow up by Gilbert..most companies have been using Covid as a shield, but HE responds IMMEDIATELY to my requests. The technician Jason, was amazing, very thorough, professional & patient. HE, please keep,up this great customer service mandate & u will be THE BEST Heating/Cooling company in Canada. Everything was done professionally! Out of 3 major company Sales Reps, Sergue from High Efficiency was the only Rep who advised me of the available Enbridge Rebates. Others actually stated that our house was too new (14 yrs old!) & so we would not qualify! He explained that there's an independant procedure ie through any approved Enbridge Auditor. By going through an auditor & following their recommendations, we were able to claim a substantial Rebate. Service: Heating maintenance

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Jason, a senior service technician with High Efficiency Cooling & Heating, performed an annual maintenance check on my furnace. After completing his maintenance check, he explained what tasks he performed and why, including showing my husband and I pictures of the tasks. He’s a very congenial person and we appreciate his down to earth explanation. Service: Heating maintenance

Services: AC maintenance, HVAC maintenance Positive: Professionalism

I was fully satisfied his work Service: AC repair

Services: AC maintenance, AC repair Positive: Professionalism, Punctuality, Responsiveness

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Jay was professional and honest with what was best for us. Thank you for your time and efficiency!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Excellent AC and Furnace Maintenance service. Very efficient and professional. Highly recommend them. Services: Heating maintenance, AC maintenance

Services: AC installation, Heating maintenance, HVAC repair, AC repair, AC maintenance, Heating system installation, Heating system repair

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Charton and Lu were great to work with. Communication around then installation was crisp and clear. Installation was done to committed time with zero time taken from me. Adequate measures were taken to avoid any damage to the house during the transporting of the equipment to and fro from the basement. Thanks! -------------------- Update to the review - 9th Sep '21: I had called in this morning in regards to a noise emanating from the unit. I got same day service which was covered under warranty at no charge to me. Also, Jason Bunjo was knowledgeable, identified the root cause quickly, took the time to explain the issue to me and did a great job with the fix. Extremely satisfied and would wholeheartedly recommend them! Service: Heating system installation

Positive: Professionalism, Quality, Value great experience with High Efficiency. The service technician Jason was very professional and knowledgable. Service: AC maintenance Like

Positive: Professionalism, Punctuality, Responsiveness Right from the beginning, there was a level of professionalism from speaking with Gilbert and Charton. Our AC broke down and we chose to get a second opinion. Extremely glad that we went with High Efficiency as Harry (the technician) was able to quickly diagnose the issue and offered a cost saving option. He also took the time to explain everything that he was doing when performing the diagnostic. Never once did he try to upsell any additional services which I greatly appreciated. Would definately recommend this company. Service: AC repair

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Jason was great. Professional and explained everything so we understood what was going on. Will use this company again! Service: AC maintenance

Positive: Professionalism, Responsiveness Harry was professional. He explained everything in detail and was patient in answering any questions I had. Overall excellent experience with this company. Service: AC maintenance

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service guy his name is Jason he did a great job I recomend him and the company to anyone the technicians explain everything to me great job Jason keep up the good work Service: AC maintenance

Positive: Professionalism, Punctuality, Quality Our A/C stopped working and it became a big problem considering very hot temperatures out there, so I called High Efficiency Cooling & Heating first thing in the morning. They responded quickly and sent a technician right away. Jason - a senior service technician - discovered the problem very fast and fixed it (it was a dead capacitor). Additionally, he cleaned A/C and provided valuable maintenance tips. Strongly recommend his service! Service: AC maintenance

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Excellent and timely service, and great advice. Thanks! Services: HVAC repair, Heating system repair, HVAC maintenance, AC repair, AC maintenance