The verified review history behind High Efficiency Cooling & Heating Inc.

My water heater was not working. Gilbert was quick to arrange a technician to come over. It was found that a part needs to be replaced. They were able to order the replacement part and came to install next day. The technician worked in an efficient manner and explained what the problem was. I was informed on the whole process. I am able to enjoy my hot shower thanks to High Efficiency!!!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Jason was amazing. He has a very detailed approach and explained all his actions. Appreciate the friendliness. Thanks Jason Service: HVAC maintenance

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value This High Efficiency Cooling & Heating company is great! The technician on site, who is Mr. Yan, is super excellent, efficient, professional and he knows the technical very well and can identify the issues right away. I strongly recommend this company and the services they provide and will continue to use all services from them. Joining the membership program is a great value both in money and its reliable services! Services: Repair heating system, HVAC maintenance

Service: HVAC maintenance Positive: Professionalism, Punctuality

Services: Heating maintenance, AC maintenance Positive: Quality

Thank you Gilbert, Natalie and Jason for your effective and excellent service! Your team is the best!

Service proceeded efficiently and professionally. The technician explained what he was doing and gave additional information about the furnace condition. I recommend this company for furnace service at this time.

My first time using High Efficiency. Recommended by a friend. Harry was great. He was very knowledgeable and he was happy to answer all questions. Will definitely be using them again.

Harry arrived in the timeline I was told he would. Harry went directly to work on servicing the furnace and checking for any issues that needed looking after. He educated me on how to replace air filters - I had been doing it wrong when I thought they wouldn't fit. He left and all was fine.

Service: Heating maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Positive: Professionalism, Punctuality, Quality, Responsiveness AIR-CONDITIONING UNIT Well-mannered technician, Prabha came just outside of the window promised but understood his situation well. He investigated the problem and explained the procedure that he will do based on my issue. The problem has not been solved yet but appreciated his thorough understanding of the problem and the step by step troubleshooting he did. The final issue was determined to be inside our house after some further troubleshooting. Next phase is part replacement. Crossing fingers that it will not be a costly repair because my AC is under warranty. FURNACE UNIT 2021.11/03 HVAC Technician, Jia Wei Lu, was deployed 11/3 by High Efficiency C&H and came to troubleshoot my non-functioning furnace that I reported the day before. He diagnosed the problem quick and was able to make the furnace run using a temporary part. Problem solved under an hour. He even arranged for their office c/o Natalie to call me back the same day to assure me that they will provide the brand new part that is on order. I am promised an update after this weekend (Nov 6/7) as I was told that the part has not arrived. Very nice service. Services: Heating system repair, AC repair, HVAC repair

Positive: Professionalism, Punctuality, Quality The service technician arrived in the time window quoted and completed it within the time window too. He was polite, worked safely and cleanly, and explained what he had found and exactly the service he performed. Service: HVAC maintenance

Positive: Professionalism, Punctuality, Quality My technician Pirabaharan arrived on time, polite and courteous, professional and knowledgeable. Answers all my questions and make recommendations that meets and exceed my expectations. Highly satisfied with his service and works, would recommend him and this company to anyone. Jimmy Service: HVAC maintenance

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Excellent service; very professional; knowledgeable service technician. Service: Heating maintenance

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value "Excellent Post Sales Service!" Service tech came within the time stated. He had the 'disposable blue shoe covers' to put on since we do not wear outdoor shoes in the house. He got straight to the job and completed in a timely manner. After finishing, he explained what he found, did, and suggestions on settings. In addition, he did mention a yearly maintenance plan for those wanting annual maintenance. Highly recommended service tech and cooling & heating company! Thank you! Service: Heating maintenance

Service: Heating maintenance Positive: Professionalism

Service: Heating maintenance Positive: Professionalism

Our furnace started making loud noises. When I contacted High Efficiency, Gilbert was very patient and helpful. He was able to schedule a diagnostic call quickly with Harry. Harry was prompt, knowledgeable and courteous and he was able to see what the problem was immediately. Unfortunately, the part that was causing the problem could not be replaced, so we discovered we needed to replace our furnace. The same evening, Charton, their salesperson phoned us and sent several quote options. He came the next day to measure and we were able to order our new furnace. We had the opportunity to have it installed the next day, Sunday, but opted for Monday. So far, we are very impressed with the “High Efficiency” of this company! They are the most responsive, knowledgeable professionals we have ever encountered!

Positive: Punctuality

I called them in the morning, everything was fixed the same day in the evening 👏👏👏 and I have roof unit.