The verified review history behind High Efficiency Cooling & Heating Inc.

Shahil is a great technican. He went above and beyond to solve the problem of banging sound of very old condo hvac unit

Rating-only review. No written public comment was included with this record.

Professional service with efficiency and proper diagnostic skills. Highly recommend to others.

The whole process are friendly and efficient, staff were very professional and the job was very well done!

The technician who came did a thorough job during his diagnostic assessment. It was my first time using High Efficiency and was very pleased with the customer service. The technician took the time to explain everything and possible solutions. Very courteous and kind. Great service!

Liam was delightful, personable , efficient , and did a thorough job! Thank you

Using the services from High Efficiency Cooling & Heating Inc for years, never disappointment, their technician Harry Yan fixed our AC in just a couple hours after we called the company, and the charge is fair. Thanks Harry!

I was looking at replacing the 20 year old AC and furnace with heat pump system before needing repair and to take advantage of the Greener Home program. I had a couple of quotes that could be called robbery. Charton from HECH was quick to respond and provided a reasonable quote. Although not the lowest, I decided to go with HECH as a friend had used them and was happy with their service. The installation went okay but had a few problems. The installers arrived late, so the work was rushed and together with injury to an installer took about 12 hrs. The installers were diligent but not the most experienced. Having mixed brand of equipment for heat pump and furnace probably added difficulties to the installation. The problems that I had were: water leaks from broken condensation drain valve in the furnace, the original humidifier wiring were pulled and loosen so stop working, and the equipment stack was not installed centered but each offset sloping to the right thus pushing the return duct and humidifier pushed against the water heater potentially fatiguing the wiring from vibration. Charton and HECH were quick to respond to fix the water leak. So far had no response for installers to return to rectify the equipment placement. I didn't call on the humidifier not working but traced and fixed the humidifier wiring myself. After 18 months the cooling stop working. A month ago I had the same problem but it was resolved by restarting the unit. This time it wasn’t resolved. I called service on a holiday and got a reply quickly and an appointment for the next day. The technician Sam came on time and methodically traced the problem to the 4-6 wire converter. Quick and reliable service!

Excellent, efficient , friendly service. It was a pleasure dealing with your technician.

Harry was great. Very knowledgeable and professional.

An excellent worker , incredible skills , great work ethics, makes the customer at ease, always explains the issue , he was through.

Great fast, honest service have been with company since they started have never been disappointed.

Very quick and efficient. The technician came earlier than I had expected which was great. He explained and showed me what the issue is and provided a fair price. Thank you again!!!

Rating-only review. No written public comment was included with this record.

We had a great experience with Liam. He arrived within the stated time frame, diagnosed and fixed the issues, answered all of our questions, and was respectful of us and our home. Would recommend.

Sam came and fix the problem for my air conditioner, my house is cooling down from 30 degree. He is vey polite and professional. Thanks for your help,

Sam was helpful with diagnosing and rectifying an issue with our AC unit.

Very professional. Arrived within a day to fix a/c in heat wave. Would recommend! Jen

We had installed a Carrier heatpump 2 years ago, and have been having problems with this unit from the first week of install. Sahil was very thorough in helping us resolve the heatpump issue, which seems to be working well so far. I wouldn't recommend a heatpump to anyone; however, I would recommend Sahil, who gave us very good customer service.

Liam explained well. From him, I learned that the transformer needed to be replaced. Still waiting for the replacement on day 2 though.