BUSINESS REVIEWS

Mastercraft's RV Center

5400 Fort Campbell Blvd, Hopkinsville, KY, United States

About Mastercraft's RV Center

Mastercraft's RV Center, located in Hopkinsville, is your go-to destination for all your RV needs. Whether you're in the market for a new travel trailer or a golf cart, their friendly and knowledgeable staff, including Sherry, Darrin, and Bart, are there to ensure a seamless and stress-free experience. Praised for their courteous, easy-going, and professional service, they make every customer feel like family. From detailed walk-throughs explaining all features and operations by experts like Thomas to personalized assistance in finding the perfect RV for your family, Mastercraft's RV Center stands out for its exceptional customer service. If you're looking to buy a camper, their wide selection and great prices, coupled with a no-pressure sales environment, make it the ideal place to find your new home away from home.

Customer reviews

Showing 1–9 of 9 published reviews.

Very friendly and helpful in answering my questions. Very laid-back, no pressure,loved the friendship.

Great experience, super fast & efficient. Folks at the office were very nice!

We bought our Shasta 16 RE here. Price was as advertised no crazy up charges like other people in the area tried to do to us great service.

Wonderful experience and fast service!

Fantastic sales reps and management. They made our purchase smooth. We are loving our new golf cart!

Very professional staff, so easy to purchase my new golf cart. Thanks for everything y’all did for me.

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Great dealership!! Best deals around, and from great people.

Very friendly and helpful in answering my questions. Very laid-back, no pressure,loved the friendship.

Great experience, super fast & efficient. Folks at the office were very nice!

We bought our Shasta 16 RE here. Price was as advertised no crazy up charges like other people in the area tried to do to us great service.

Wonderful experience and fast service!

Fantastic sales reps and management. They made our purchase smooth. We are loving our new golf cart!

Very professional staff, so easy to purchase my new golf cart. Thanks for everything y’all did for me.

Went in to look at a golf cart Sherry was very helpful, great prices will definitely be back to buy a golf cart one day..

My wife and I have been searching for the perfect travel trailer for about two months. We had been to Mastercraft's about a month ago and looked at some units but didn't see what we were looking for. We were in the area last Saturday and stopped in again and went into a camper they had just gotten in. My wife said that was the one. We went back in and talked with Darrin, discussed some other small details regarding price and some other items we wanted to add on. My wife and I talked it over and went back in and made the purchase. We picked it up yesterday and are ready to go camping and enjoy our new home away from home. We really enjoyed the interaction with all of the staff here. Darrin, Sherry and Bart were awesome. They were very courteous, easy going and friendly. No stress, no pressure and very knowledgeable. Thomas gave us our walk thru and told us about all of the features and how to operate everything. He too was courteous, friendly and professional. If you are looking to buy a camper, this is the place to come! What an awesome staff here. It was a great experience. They treat you like family and are very down to earth while asking a million questions like we did.

Excellent experience at Mastercraft's RV Center! The staff was knowledgeable and helped me find the perfect RV for my family.

If you need an RV, this is the place to go. Great quality and excellent service.

Amazing experience! The staff was knowledgeable and guided me through every step. Couldn’t be happier with my purchase.

They took the time to explain everything and answered all my questions. Highly recommended!

A first-class RV dealership. They made the entire process easy and hassle-free.

Fantastic customer service! They took the time to explain everything and made sure I got exactly what I needed.

Well now, aren't we glad we have these guys close by? Everyone here is terrific to deal with, professional, and they perform TOP NOTCH repairs and maintenance for any RV!! THEY also handle our annual inspection to maintain our Forever Warranty, which came with our RV, and they submit all the info for us; we don't have to do a thing! Now mind you, we didn't even buy our RV there; (they didn't have one big enough for our needs at the time.)..but it doesn't stop them from giving us 100% impeccable service. Fair, honest, and timely service-- what more could you ask for?? What a relief!!

I am so glad that I have Mastercraft RV Center to take care of my RV whenever an issue arises. Their customer service is always going above and beyond - especially in giving advice. The service pricing is competitive, their detailed approach assures everything i done that is requested, and most importantly everything is above board. Kudos!!!

*5/5 Stars - Exceptional Service and Support!* We recently purchased our very first RV trailer from Mastercraft's RV, and the entire experience was absolutely seamless! The team, particularly Bart and staff, were outstanding. Financing was incredibly quick and efficient, making the buying process stress-free. What truly impressed us was the thorough walkthrough and explanation of every feature and system. Bart took the time to ensure we understood everything, from setup to maintenance. Mastercraft's RV's commitment to customer satisfaction is evident. Their expertise, patience, and passion for RVing shine through. We can't recommend Mastercraft's RV enough! If you're in the market for an RV, look no further. Thank you, Bart and the Mastercraft's RV team, for helping us start our RV adventures!

First time using this location for service. Darrin and John were very good at keeping me informed before the camper was dropped off for service and as repairs were underway. Had some rodent issues from being stored at Ft Campbell Gate 7 lot and had to get parts from ordered from Amazon due to age of camper. Tom is an outstanding mechanic and totally feel he went above and beyond to make sure everything was done right. I just picked it up today and not going to get to use it until next spring but feel 100% confident in his work. Glad I tried this location and now I have a dependable service center.

Very friendly and polite sales ataff

The staff are very professional and are knowledgeable about the equipment they sell and work on

Would absolutely recommend Mastercraft RV and Hopkinsville to anybody that’s looking for a camper. Everybody there is very knowledgeable. They did not try to sell me something I did not need, but they sold me what would fit my vehicle and my camping style. Their sales staff knew exactly what they were doing, especially Austin. He walked us through the financing process and had everything done within an hour. The follow up after the sale was also outstanding. Any questions I had they responded to quickly. The walk around prep the was informative and showed us how everything worked and made sure that it was an enjoyable purchasing experience. Again, I would highly recommend this team if you need an RV!Mastercraft is the way to go and Austin is your salesman!

Great place wasn't pushy. Answered all my questions. Well, definitely talk to him again about future purchases

Absolutely love Austin,a honest,sweet,very professional guy. Definitely would recommend Mastercrafts RV in Hopkinsville to all our friends and family.

I worked with Austin and had a great experience, it was quick and easy. Thanks Austin

Bart has made our shopping experience a true pleasure. We are thrilled to be new owners of a Zinger 290KB. We highly recommend going to Mastercraft RV for all your needs. Thank you Bart for all of your help and putting up with all of my questions along the way.

Jesse was very helpful with showing us how everything worked on our brand new Viking pop up. The customer service was awesome the employees were quick to answer all of our questions and show us how things worked

We bought a small camper here and have been very pleased with it. The service has been great for any of our needs. Being first time owners of a camper, they have been very patient and accommodating.

Bought a new 2023 Vintage XL from Vintage Trailer Works. Got home air conditioned unit was bad. Call them took it back replaced with a brand new unit works excellent. The folks at Mastercraft’s RV Center are the best. Friendly service. Recommend them anytime.

We recently bought a teardrop trailer from Mastercraft had a few minor issues took it back and both John and Corey who immediately jumped right on it completed the repairs to our satisfaction in record time and we were back on the road we appreciated their immediate attention and were both very nice to deal with

Got my new RV here. They were great! Sales and service. Cory in service was great, and very knowledgeable on things I didn't know during my pickup. I definitely will be back.

Very accommodating, helpful and friendly.

Fast service, in and out for a delivery

Mastercraft RV Center sold my Rv by consignment. They were very professional, courteous and kind while managing the sale. I was very pleased with their service.

Great service. Done in the time promised! Would recommend!

I was halfway through an 8000 mile trip and I started having issues with my electrical harness between my coach and tow vehicle. I called Mastercraft and they said bring it in and they’ll look at it. They diagnosed the problem and found a replacement part locally. I’ve not had any issues since. I greatly appreciate how quickly Mastercraft resolved my problem.

Professional yet personable

Very friendly folks helped us with all our needs good variety of campers

Had a great experience from start to finish buying my new travel trailer. Bart, Joe, and all of the service crew took care of me the whole way through and gave me a great deal.

They were very friendly and very knowledgeable. We didn’t end up buying from them only because they didn’t have exactly what we were looking for. But I would recommend them to anyone who is looking for an RV.

Excellent service - friendly staff

Went in to have a second A/C installed on our 50A rig and I gotta say, we weren't disappointed. Everything works as advertised. Thanks Mastercraft!!

Great people to work with. They fixed all the issues on my Pleasure-Way class B RV in a timely manner and very reasonable cost. Thank you for keeping informed through the process.

They are the best!

Closest RV center to clarksville since the one off exit #4 on I-24 closed down years ago.

Definitely worth the trip...the friendly and helpful staff will make the time go fast...

Brought my trailer there twice. They did above and beyond on the repair job. Workmanship is immaculate and the staff is super friendly. As long as I am near my homebase, this is the only shop I will use.

Got me checked right in , processed my paperwork quickly , and was friendly also

Had what we needed, and we're very nice.

I’ve had my RV taken care of here twice, both times for parts that would have probably taken months to get elsewhere. Both times they were able to get the parts I needed in two weeks or less! Stayed in communication with me the whole time and were very nice and friendly. The work they do is also top tier! Can’t recommend enough!

Great folks to work with. Got me back on the road as quickly as possible

We needed some service done on our RV. They were helpful knowledgeable and professional. Wonderful people and business. We will definitely return here for more service.

There mechanic is most help man you could ask for

Great sales staff and excellent service department! Found a big problem on a unit upon pickup and they refused to let me take it until it was fixed. It was promptly fixed and tested! They offer you to fully test the unit when you pickup the unit. After pickup, I took the unit back to have the hitch I bought with the RV to be adjusted. They took great care and had me out of there in no time. My truck/trailer now rides level and feels like a whole new truck! When they open their new location I hope to upgrade to a fifth wheel with them!

Folks were very nice. We looked at numerous campers at our own pace. No pressure salesman. They have good quality product and prices. Still deciding. Worth the drive.

Great

Great prices and great trade in price

Awesome as always

Great experience with Mastercraft RV. John and his crew did wonderful job with the repairs and kept us updated throughout the process. Had a problem with our insurance company but John handled it and I didn’t need to get involved at all. Thank you so much for getting us back in the road so quickly

We purchased my friend a camper here about 6months ago. Very helpful. And the owner himself just gives you a master key to look at any on the lot at your own time. All the prices and specs clearly marked on the door of each camper. Sold us what we needed and didnt push things on us we didn't.

Wonderful ppl! Ok it's Christmas Eve @ 11am I run out of propane, I call Southern States & a sweet lady answered & I proceeded 2 ask when they were closing & they had already closed so my option was 2 swap 2 my 20 gal tank but my adapter was gone & she advised me 2 call a RV center & given Mastercrafts name. Thank goodness they were open & had the adapter i needed so desperately! Super sweet & very knowledgeable about what I needed! Thank you very much 4 saving me from a Christmas nightmare & giving me faith in ppl that take pride in their employment & helping customers in crisis! Merry Christmas 🎅

I like Mastercraft RV because of their communication and providing up to date status on my trailer.

We were traveling home in our RV toward St. Louis and broke down on 24. I called to see if they did repairs and if they could come tow us. They didn't tow but put me in touch with someone who could. Within an hour we were on a flatbed heading to Mastercraft. We arrived after they closed, but they had cleared an aisle so we could be dropped off safely. We went back in the morning after they had opened. My issue had already been diagnosed by their mobile tech and the repair was completed just a few hours after the part arrived the next day. Talk about going above and beyond the call of duty!!! I'm not sure I'll ever need anything in Hopkinsville, KY in the future, but it's a no brainer who to go see. Thank you all in the service department for your quick action that helped our family get safely off the highway, and a speedy repair to our RV.

This will not be a typical "they were great" review that does not help anyone make an informed choice about where to take an expensive piece of equipment that is a focal point for family relaxation, travel & possibly their home on wheels. To give background, I was forced to choose a repair facility after being rear ended by a careless diesel pusher driver, & being very particular about my 5'er I interviewed several facilities within an hour of me. I felt confident in the conversation & expectations that I had with Renee & opted for Master Craft. When they were ready for my rig, in what I felt was a very acceptable timeline (3 weeks) I dropped it off. The technicians started the job shortly thereafter and all told for body work & a full roof replacement was done efficiently. Renee & the service desk handled my questions & concerns quickly & addressed each issue or reached back to the insurance company to ensure I was satisfied. In the end I opted to have some additional work done & the crew was able to research back to my extended warranty company to have the work covered. I felt that level of dedication to the customer was unprecedented & was truly an unexpected blessing. Based on the quality of work from the original damage, then the way they cared for my unit with the follow on work prompted me to have some upgrades completed by them because I felt they were a service department that I could trust. If you've read this far & surprised that I only gave 4 stars, it becasue I am truly just that particular. There's always room for improvement. :)

If you're looking for "they were great" or something simple, scroll on. This is a review to assist people in deciding where to take expensive & unique equipment. Also know that I am extremely picky about my rig. After being involved in an accident I needed a facility to do body work to my 5'er. I immediately ruled out several "big name" places because anyone with an RV knows they're horrible. I called 5 semi-local facilities & got a good feel from Renee at Master Craft, so I went to meet her and talk through my needs and my expectations. She was knowledgeable, professional and listened to what I wanted. We agreed on a drop off date that was much quicker than I expected, about a month out. I dropped it & they got started soon after. Through the process Renee (& John W) kept me informed and brought options to the table working with the insurance company. Master Craft completed the work in a manner that I was pleased with, and on a timeline that I felt was reasonable. Honestly, I don't think there is such a thing as fast in RV repair. Of note they did an exceptional job getting a repair done on my electrical system unrelated to the crash and ensuring that the extended warranty company was involved. In the end I was happy enough to have some additional "nice to have" work done with them. I would gladly recommend Master Craft's service team to anyone needing repairs/maintenance or service.

I drove from Nashville for a service appointment and ended up falling in love with the dealer. So much so that I bought a new 5th Wheel! My new 2021 CrossRoads RV Cruiser Aire is everything it was supposed to be and the dealer was 100% more!

The service department listens to the customer, keeps the customer informed and strives to make the customer happy. Will definitely keep going to Mastercraft's RV Center for my service needs.

Great place good people

Great people and prices!!

Camper needs fullfilled.

Fast, friendly service. They were very accommodating, kept me informed, and were very flexible.

I’ve only shopped here for parts a couple of times so I would say my experience is rather limited. Overall it seems like a good small town dealer from what a couple of my friends who have bought have told me, and they’re prices were as good as they could find. For parts, their prices seem to match what I’ve seen elsewhere, unless you’re looking on Amazon. The showroom and parts floor seems rather small, but again it’s a small-town dealer. Your mileage may vary.

Frequently asked questions

What kind of customer service can I expect at Mastercraft's RV Center?

Customers report friendly, helpful, and professional staff who answer questions thoroughly and provide a no-pressure, laid-back buying experience.

Does Mastercraft's RV Center offer RV repair and maintenance services?

Yes, they provide repair and maintenance services with knowledgeable mechanics, timely updates, and a detailed approach to ensure quality work.

Can I get assistance with financing and understanding my new RV features?

Yes, staff assist with financing efficiently and provide thorough walkthroughs explaining all features and operation of your new RV or camper.