About Kay Plumbing
Kay Plumbing offers reliable and professional plumbing services with a focus on customer satisfaction. Their skilled team arrives promptly, often ahead of schedule, ensuring efficient and thorough repairs. Whether it's servicing tankless water heaters, fixing outdoor faucets, or providing long-term maintenance plans, Kay Plumbing explains every step clearly to keep customers informed. Their dedication to timely and cost-effective solutions, including emergency weekend services, makes them a trusted choice in Lexington. Customers appreciate the friendly, knowledgeable staff who go above and beyond to save money and provide peace of mind. For dependable plumbing care that combines expertise with excellent communication, Kay Plumbing stands out as a top option.
Customer reviews
No reviews are available in the request history yet.
Additional Google reviews
These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.
Mitchell and his apprentice arrived ahead of their service window and promptly got the job of flushing our tankless water heater underway. While that was ongoing they assessed options for another request we had and methodically walked us through the pros/cons of the various options. Once we decided on the most logical option, they proceeded with working up a cost estimate. Being recent transplants to SC, we are glad we were able to locate the professional services of Kay Plumbing. Update (6/26/24): We decided to go ahead with the option to add a spigot on the side of our house based on Mitchell’s assessment. Mitchell showed up on time and promptly went to work by accessing the water line in the outside wall of our master closet. He was very conscientious and was done within the time estimated including the clean-up in our closet. We strongly recommend Kay Plumbing for all your plumbing needs. 12/27/2024 We were prepping for dinner and had a sink clog and backup after we ran the garbage disposal…called Kay Plumbing immediately and even though it was just before 4pm on a Friday, they sent Jared right over. Jared was very polite & professional and diagnosed the problem and got right to work. By 5pm the problem was resolved and we were back prepping for dinner. Always enjoy working with the professionals at Kay Plumbing Heating & Cooling. From Amanda who promptly got us a technician, to their technicians who are very professional. Update 7/22/2025. Had Jared out to do our annual plumbing inspection & also flush/treat our tankless water heater. He was prompt and was able to complete his inspection & service put water heater in short time. He also got us signed up for the annual water heater maintenance agreement. We have always enjoyed working with the professionals at Kay Plumbing Heating & Cooling. Update 12/15/2025. Had David out to check our external tankless water heater following a significant decrease of hot water this morning after a very hard freeze overnight. The flow reestablish shortly before his arrival and we suspected a most frozen pipe. David confirmed our suspicions and inspected the unit for any possible damage. Thankfully there was none. Because we were Platinum service members the emergency trip charge was waved. We greatly appreciate the rapid response from Kay’s and the professionalism of their staff.
Matthew and the other gentleman were very professional and explained things that we needed done and totally explained customer plans for long term service work. Excellent!!!
Faucet broke outside as we were removing hose prior to cold snap. Came out quickly on a Sunday and capped it so we would have water until they could repair. Saved us money to postpone repair until weekday.
Matt was very prompt and thorough in servicing our water heater. He explained everything he was going to do and did a wonderful job. I will definitely use them again. Thank you Matt for a great job well done.
Frequently asked questions
How does Kay Plumbing handle scheduling and arrival times for service visits?
Technicians typically arrive on time or ahead of the scheduled window and begin work promptly, ensuring efficient use of the appointment time.
What can I expect during an assessment or inspection by Kay Plumbing?
Technicians assess the issue thoroughly, explain options with pros and cons, and provide cost estimates before proceeding with any work.
Does Kay Plumbing offer emergency or weekend services?
Yes, Kay Plumbing responds to urgent issues promptly, including weekends, to address problems like leaks or clogs and provide temporary solutions if needed.