BUSINESS REVIEWS

WhataHotel!

377 Alhambra Circle, Coral Gables, FL, 33134, United States

4.9 on Google · 357 reviews · checked Nov 6, 2026. See all on Google →

About WhataHotel!

Nestled in the picturesque Coral Gables, WhataHotel! offers an unparalleled booking experience for discerning travelers seeking luxury accommodations with a personal touch. Celebrated for over a decade, this esteemed agency prides itself on securing exclusive deals and coveted perks, such as complimentary breakfasts, potential room upgrades, and spa credits. With a user-friendly platform and a curated selection of premium hotels worldwide, WhataHotel! ensures a seamless reservation process. The dedicated team, led by the highly praised Richie Massa, is committed to enhancing each journey, providing exceptional customer service that transforms trips into unforgettable experiences. Whether it's a family vacation or a solo adventure, WhataHotel! is the go-to for extraordinary travel with added value.

Customer reviews

Showing 301–350 of 367 published reviews.

Google

We have had the good fortune of booking our travel with Whatahotel for the past 4-5 years. We generally take a nice vacation yearly and have been more than satisfied with the excellent service and “fantastic perks” that travelers receive by booking through Whatahotel. I’m continually amazed that so many people just book through the big name travel sites and figure that they’re getting good deals. When we book thru Whatahotel we have regularly gotten a room upgrade, complimentary breakfasts daily, late checkouts, hotel spa or miscellaneous credits, plus any hotel specials that are open to the public. I would recommend Whatahotel to everyone! They’ve been great for us, every time we travel. I wouldn’t even consider using any other company...we’re very very satisfied! 5 stars for sure.

Google

Vacations are wonderful. Planning for them can be stressful. With Richie’s help much of that stress was alleviated! I really appreciated his prompt responses and helpful suggestions. It’s great having an agent to support you in your bookings and the added perks to booking through whatahotel makes the trip feel that much more special. Thanks Richie!

Google

This was my first time booking with WhataHotel! and it was very easy and simple. I did have a few questions prior to booking and the customer support over the phone and via email were excellent and fast. Thank you for the great travel booking experience!

Google

Excellent customer service and great deals on high end hotels. Highly recommend! Richie always comes through!

Google

Easy to book hotels and come with many perks!! YEssss!!

Google

This a great website with good value on all the best hotels in the world. I book all of my stays through this website and have told all of my family and friends about it.

Google

We have used Whatahotel for intercontinental in Vietnam and Windsor court in New Orleans. Great prices that comes with breakfast and room spending credit. Excellent customer service.... we arrive and our room wasn’t ready, they called immediately and talked to management and resolve issue immediately . Fantastic personal service over all the other sites or agency.

Google

The complimentary perks and concierge level customer service make working with Lorraine Travel (WhataHotel!) for your luxury hotel needs a no-brainer!

Google

Whatahotel made booking our trip so easy! The exclusive perks really made the difference on why we chose their site. All around great experience!! We will be using whatahotel for our next trip.

Google

I have been using WhataHotel for over 10 years. It's hands down one of the best places to book high end, luxury travel and get deals that are just not offered anywhere else. I have never had any issues with booked travel, EVER. I'm a customer for life!!!!!! PS- Check out the perks at 4Seasons Maui #Amazeballz

Google

Whatahotel.com has helped us book many vacations and always makes the booking process extremely easy and pleasant. They have always been super helpful and always provide exclusive complimentary perks that can only be found via whatahotel.com. The last trip we booked with them was to the amazing Andaz Mayakoba Riviera Maya Resort. The resort staff went out of their way to be extra accommodating and gracious throughout the duration of our stay.

Google

Great experience! Was given professional service and tons of perks and extras with my reservation. Highly recommended!!! Thank you

Google

I did not know about whatahotel until I was reading a review about my chosen hotel and the name was mentioned.I went to the website and saw excellent rates with many extras.I needed club rooms that I could not get on the hotel website or their reservation desk and whatahotel was able to get me 2 club level rooms at the Ritz Carlton in New Orleans. The rate was not higher and the free breakfast and hotel credit with upgrades and early check in and out made the difference for me.Richie from their customer service was helpful and awesome to deal with and he followed up.I will be using this company from now on for every booking I need.Ask for Richie.

Google

I have used WhataHotel for years, and it amazes me that more people don't book their hotel through their website. You pay the same price as you would pay on the hotel's web site, except you get a bunch of great perks, like free breakfast, free room upgrade, early check-in or late check-out and a $100 amenity credit, usually for either the spa or for the restaurant. It's similar to the deal that Amex Platinum offers, but there is a wider variety of hotels. They've never let me down!

Google

Richie Massa at What a Hotel is THE BEST. His responses to my (very many and very detailed (read: annoying!) emails) are always so prompt and kind. I adore Richie, as he has helped my family with many of our travel needs and made our trips exponentially better. I would absolutely recommend WhataHotel to anyone! Use them for all of your travel needs. I promise, you will not regret it.

Google

WhatAHotel not only has better rates compared to other sites but also has special exclusive complementary perks, such as daily breakfast for 2, upgrades (as available) and credits for spa / other activities. They have a wonderful selection of high quality hotels and resorts. Easy to search, global locations, booking is simple - really can’t be beat.

Google

Look no more! I have used this company exclusively for years, Richie Massa has saved me tons of money with the normal perks offered such as upgraded rooms upon availability, dining credits, daily breakfasts, spa credits and more! He is extremely knowledgeable with all 5 start resort properties with perks that no one can beat! Thank you for making my travels first class with money in my pocket! This is my to go to agent, but you won't be disappointed with this company! They are ALL efficient, friendly, will lock in the best rates with perks that never end! Thank you Lorraine Travel!! A loyal happy grateful customer!

Google

Great service and great hotels choices with wonderful amenities included that you won't get anywhere else!

Google

Had a great experience and got the same deal a travel agent was able to get. Pricing might be a little higher than Some other sights but when you consider the amenities, it’s worth it !

Google

What a hotel offers excellent service and hotel booking benefits. The staff wrote me an email to follow up my request. I feel well taken care of!

Google

We have been working with Richie and WhataHotel for many years on our trips both domestic and foreign. He always recommends the best hotels and the perks and extras that WhataHotel is able to provide really make the difference. Richie and WhataHotel is the first call we make when planning a trip. We often score great upgrades and are treated royally at the hotels given the relationship between the properties and WhataHotel. Outstanding service, suggestions and follow through. Highly recommended.

Google

We have used WhataHotel for numerous reservations and have always had the best experience!

Google

A long-time customer of Lorraine - truly amazing with exceptional customer service. No comparable travel agencies so far. Thanks Anni for all your help!

Google

Great streamlined experience to book through the website. More perks than booking directly through the Hotel (upgraded rooms, spa credit etc.)! Highly recommend!

Google

Easy to book. Responsible agents confirm. Have enjoyed perks including upgrades and meals. Would highly recommend

Google

We’ve been booking hotels over the world through Whatahotel for many years, they are just the best luxury travel agent . Most important perk that you get only if you book with them is that you get the best rate plus complimentary breakfast ( for many luxury hotels, including Four Seasons, The Peninsula etc); they also offer around 100$ credit for food/spa and sometimes upgrades ( depending on availability).

Google

Richie at WhataHotel has helped us with numerous luxury vacations over the years and has never failed in making our trips spectacular. He addresses questions and concerns promptly. He knows the properties, so is an invaluable asset in choosing hotels and resorts around the world. Their preferred partner benefits such as upgrades, free breakfast etc... are a welcome addition to any vacation. If you don't book with them you leave money on the table, plain and simple. Happy travels!

Google

Great site for deals! Good customer service!

Google

Best website experience and best customer service! I would definitely choose here when I need a custom travel too!

Google

I found this site by reading a review on TripAdvisor and booked with them! Got a great deal and we are so looking forward to our vacation. We will absolutely be WhataHotel again for our future reservations. GO FOR IT.

Google

I have booked a few trips through Whatahotel. Booking process is very easy online and we always get better packages than what is offered directly from the hotel websites. Very pleasant to deal with this company!

Google

We have used Richie Massa and the team at WhatAHotel.com for all our travel since 2013. We cannot overstate how incredible they are!! They are the best around bar none. Incredible perks like FREE BREAKFASTS, ROOM UPGRADES, FOOD & SPA CREDITS...All included in the room rate!! Call/Email them before you book your next personal or corporate trip. It's a no brainer.

Google

I would not book a 5 star resort any other way. The perks are just amazing and unmatched. We have stayed at some of the world's finest hotels by way of What a Hotel and would not change a thing.

Google

Same hotel website booking rates but with more perks than just book with hotel directly. Like breakfast, spa/ dining credit, room upgrade. And love the city/hotel brand category, very easy to find what you looking for.

Google

Richie has helped me for over 5 years with my families travel needs and is the best in the industry. Helpful, knowledgeable, friendly and always kind. Even when there is a problem unrelated to his service he goes above and beyond to help. I would highly recommend him and his company!

Google

We have been using WhataHotel to book vacations for about five years and it has really upgraded our vacation experiences! We love the complimentary breakfast for two, resort credits, spa credits and upgrades. I originally read about the company on Trip Advisor and was a bit skeptical. The first time we used WhataHotel was to book a trip to Four Seasons Maui and were amazed at the perks, we were also able to get an AMAZING (several categories above our original booking) complimentary upgrade. Since our first booking, we have received many upgrades and many perks by using WhataHotel to book our travel. Upgrades are not always available, but more often than not we have been able to get an upgraded room! I highly recommend WhataHotel for hotel reservations.

Frequently asked questions

What types of hotels does WhataHotel offer bookings for?

WhataHotel specializes in high-quality, luxury hotels and resorts worldwide, focusing on properties that provide premium experiences and amenities.

What kind of perks can I expect when booking through WhataHotel?

Bookings often include perks such as free daily breakfast, room upgrades when available, resort or food and spa credits, late check-out, and welcome amenities depending on the property.

How does WhataHotel handle customer service and booking support?

WhataHotel provides personalized customer service with knowledgeable agents who assist with booking, changes, and special requests, ensuring smooth communication and support before and during your stay.