BUSINESS REVIEWS

WhataHotel!

377 Alhambra Circle, Coral Gables, FL, 33134, United States

4.9 on Google · 357 reviews · checked Nov 6, 2026. See all on Google →

About WhataHotel!

Nestled in the picturesque Coral Gables, WhataHotel! offers an unparalleled booking experience for discerning travelers seeking luxury accommodations with a personal touch. Celebrated for over a decade, this esteemed agency prides itself on securing exclusive deals and coveted perks, such as complimentary breakfasts, potential room upgrades, and spa credits. With a user-friendly platform and a curated selection of premium hotels worldwide, WhataHotel! ensures a seamless reservation process. The dedicated team, led by the highly praised Richie Massa, is committed to enhancing each journey, providing exceptional customer service that transforms trips into unforgettable experiences. Whether it's a family vacation or a solo adventure, WhataHotel! is the go-to for extraordinary travel with added value.

Customer reviews

Showing 251–300 of 367 published reviews.

Google

there is no question that WhataHotel! is an amazing organization. I have saved lots of money with their help. Richie Massa is the absolute best reservations manager that you can ask for. the best. i've never seen someone work so hard. he also gives amazing recommendations. i book through WhataHotel! exclusively and have never had a bad stay. Thanks guys.

Google

Great service and very quick response time to emails. I booked through WhataHotel! for two trips and got room upgrades each time!

Google

A fantastic site. I have been recommending WhataHotel to my friends for years. The exclusive perks made the difference between placing my booking across WhataHotel! and another site.

Google

Booked this stay for my boyfriend’s birthday and he had a great time. He really appreciated all the extras Whatahotel offers. Great perks, wonderful customer service.

Google

We had an AMAZING experience booking our 10 day Maui/Honolulu trip with WhataHotel! I read several reviews and their name kept appearing as a Four Seasons Preferred Partner. I decided to give them a call. Not only was everything true about the benefits you get booking with them, they went the extra mile to make our trip AMAZING. I worked specifically with Richie Massa. He was SOOOOO detailed orientated and made sure everything was PERFECT with our stay. We were celebrating our 50th, 18th, and 16th birthdays. He made sure all of our birthdays were recognized with a birthday welcome at each hotel. Our upgrades were confirmed and all the exclusive benefits included. I would not hesitate to use WhataHotel on every trip I book. Thank you Richie for making our dream vacation come true!

Google

I was nervous the first time because it seemed to good to be true but I now check here before booking anywhere else. Can’t beat the free breakfast which would run over $100 per day at a Four Seasons. We have received the room upgrade many but not all times. The bonus food and beverage always comes in handy too. When our schedule had to change on a trip WAH got back to us within an hour and was able to adjust it with no penalty. This place is for real.

Google

We have used What a Hotel for the first time during our most recent vacation. I booked three different hotels through them and it was absolutely AMAZING! I was able to get an upgrade at ALL the three properties, plus the daily breakfast and F&B credit. For the same price as the hotel website you get lots of free perks. I highly recommend booking through What a Hotel and especially Maria Rodriguez. She provided us with an amazing customer service. I will be using them for all my travels from now onwards. Thank you!

Google

Amazing service. I have been working with What a Hotel for years now and call them whenever I travel. Ask for Richie, you wont be sorry,.

Google

This experience with WhataHotel was fantastic. We changed our plans in the middle of booking and it was no problem...great attitudes. We are so looking forward to our trip..thanks

Google

I have used WhataHotel several times to book hotels because of the Exclusive Perks that come with each hotel reservation. This is such a great deal and we have had such an amazing time with each luxury hotel we have stayed at. We will continue to use WhataHotel whenever we can.

Google

Richie is always a pleasure to work with! Prompt and Professional! My wife and I appreciate his help.

Google

We have used What a Hotel many times for hotel reservations and they are AMAZING! Love the free perks!! They are always prompt and efficient and do an excellent job with the details of our booking. For the same price as the hotel website you get lots of free perks-- for example at the Four Seasons Maui you get free buffet breakfast for 2 every day. I highly recommend booking through What a Hotel!

Google

Great customer service team that responds promptly and professionally whenever I had any questions or concerns . I’ve used their services on multiple occasions and have never been disappointed. Also note that their exclusive perks ensured that I booked all my trips through WhataHotel! I would Highly recommend them. They rank 5.0 on google for a reason.

Google

Simply the best! Had many great experiences with them.

Google

Amazing website. I booked the hotel with unbelievable good condition. I'll review again after trip.

Google

I have used what a hotel for vacations every year for the last 4 years and it has always been an amazing experience. Richie is awesome to work with; as are the other members. They have been flexible with me when I have needed to move things around due to family emergency and they have also helped with upgrades and making the decision on which resort to stay at each time. All around wonderful experience!

Google

I booked four seasons in maui from this site. As you guys know, that hotel is so expensive but prices are not much different between booking site even four seasons's official site. When you want to book this hotel, here is the best booking site I think.. Because they'll give you to so much useful privilege.

Google

What an amazing experience!!! Richie was so helpful and responsive and did I mention the hookups he got us!!! Not only did he get us a room rate that was better than what was posted online but also got us breakfast included and a $100 resort credit! Beyond grateful for being connected to Richie through a friend. Thanks so much! I look forward to using you for many more hotel reservations.

Google

I found a hotel for the service I wanted on the website that I happened to find and made a reservation!! It was helpful because the information was organized conveniently. Thank you.

Google

We have worked with Richie Massa for several years and he has helped us book many luxury hotels around the world in some of the most exotic locations. Richie takes customer service to the next level. He is exceptionally responsive, attentive, and kind, constantly looks for better deals and perks, and gives spot on recommendations. Because of him, Whatahotel has become our go to resource for booking our trips, and we take a handful of these trips every year. As fans of travel and discovery of new destinations and cultures around the world, Richie and Whatahotel have become indispensable partners who have made each of our trips a great success. Thanks Richie!

Google

What a hotel is great place to book you next vacation. We have always had great experience with them everywhere we used them to book our hotels. I would recommend what a hotel to anyone that wants to have first class experience on your next vacay.

Google

Best site for booking all hotels. The extra perks are great!

Google

Had the good fortune to select Riichie Massa to book hotels in several cities and towns in England. He did an excellent job giving us several choices of hotels that all included breakfast each morning. Everytime I emailed him with a question I received a reply within 24 hours. My wife and I were very pleased with his suggestions and his knowledge and highly recommend him.

Google

I heard about this site from a friend, and it is really great! I got an automatic upgrade to the suite I had wanted to book initially (but didn't want to pay for), and when I arrived at the room I had a dessert and card waiting for me from the travel agents. The personal note was a very sweet touch! I was celebrating a new job, so the surprise made the trip even more special. I will absolutely book with them for my next trip!

Google

I have been using WhataHotel for years. They are a real travel agency with real agents who care about you...it’s not just an anonymous website. The upgrades, the breakfasts that are included, and the rates are as good as any or better...for the best hotels. Richie is great....and he's only one of many.

Google

When I'm going on a holiday , I always book with a Whatahotel. The best customer service + excellent perks at the great hotels. Simply the best

Google

Site very easy to use and book reservations.

Google

Amazing customer service and the property was wonderful. We hope to use What a Hotel again soon! Thank you for all of your help, the perks were fantastic!

Google

Easy booking with great deals for great Hotels

Google

Very cool perform for searching luxury hotels around the world, the price tag with the exclusive benefits is nearly similar for booing the regular rate from official website but you could enjoy so much more while you stay with the benefits. Love this site!

Google

This is the best site to book 5 star hotels! Not only are the hotels top notch, but the perks as well! So happy to have discovered this site years ago and we tell everyone we travel with about the fantastic deals and customer service!

Google

Booking with Whatahotel! has always been a fabulous experience. Their staff is extremely responsive and helpful and some of the best vacations of my life have been booked with WhataHotel! Thanks!!

Google

Love the perks!!!! Selection of hotels is top notch. I ran into some booking issues a few times, Ritchie and his team promptly took care for me.

Frequently asked questions

What types of hotels does WhataHotel offer bookings for?

WhataHotel specializes in high-quality, luxury hotels and resorts worldwide, focusing on properties that provide premium experiences and amenities.

What kind of perks can I expect when booking through WhataHotel?

Bookings often include perks such as free daily breakfast, room upgrades when available, resort or food and spa credits, late check-out, and welcome amenities depending on the property.

How does WhataHotel handle customer service and booking support?

WhataHotel provides personalized customer service with knowledgeable agents who assist with booking, changes, and special requests, ensuring smooth communication and support before and during your stay.