BUSINESS REVIEWS

WhataHotel!

377 Alhambra Circle, Coral Gables, FL, 33134, United States

4.9 on Google · 357 reviews · checked Nov 6, 2026. See all on Google →

About WhataHotel!

Nestled in the picturesque Coral Gables, WhataHotel! offers an unparalleled booking experience for discerning travelers seeking luxury accommodations with a personal touch. Celebrated for over a decade, this esteemed agency prides itself on securing exclusive deals and coveted perks, such as complimentary breakfasts, potential room upgrades, and spa credits. With a user-friendly platform and a curated selection of premium hotels worldwide, WhataHotel! ensures a seamless reservation process. The dedicated team, led by the highly praised Richie Massa, is committed to enhancing each journey, providing exceptional customer service that transforms trips into unforgettable experiences. Whether it's a family vacation or a solo adventure, WhataHotel! is the go-to for extraordinary travel with added value.

Customer reviews

Showing 201–250 of 367 published reviews.

Google

Wow! I saved over $200 a night by price shopping with WhatAHotel. I was searching for the JW Marriott Orlando, all other sites were showing $549! Outrageous. I searched here and saved money. Check the images.

Google

WhataHotel is ALWAYS my first go-to when planning a trip, and has been for about 7 years now. For me, they offer the best value when it comes to staying somewhere upscale. We have never failed to receive room upgrades, the included breakfasts are such a convenience, and the miscellaneous perks (welcome gifts, early/late checkouts, hotel credits) always make it worth booking through WaH. The staff is quick to answer my questions (I typically use email, but they offer FB Messaging, which is probably even quicker). We've had such great experiences with using their booking service from Chicago to Kota Kinabalu and a dozen places in-between. I HIGHLY RECOMMEND!!!

Google

I've been very pleased with my service at WhataHotel. We have used Richie Massa for many years and he's the absolute BEST!!! He's honest, provides a great perspective based on his experience and takes care of everything from flights to hotels. He also goes above and beyond to make sure our accommodations are taken care of and all are needs are met. Richie is the go to guy for all your travel needs.

Google

Terrific added benefits of when booking through WhataHotel!

Google

I recently booked a stay at The Pelican Hill Resort in Newport Coast CA through WhataHotel. I was upgraded to an awesome suite and really enjoyed the credits for golf and food. Thanks, WhataHotel!!

Google

Richie has been great to work with. I have literally never used a travel agent for personal travel but decided to give it a try. He was very responsive and provided lots of options.

Google

Great service and their exclusive perks offer real value!

Google

We have been using this travel site for years and we are very pleased with the service and the prices.

Google

Have used them several times. Easy to work with and great deals.

Google

Working with WhataHotel has made travel for my wife infinitely better. The perks are unlike any other and working with them you feel like part of the family. For luxury travel, this is the place to be. PS - ask for Richie.

Google

Having worked with Richie twice now on reservation with Four Seasons in Orlando and Palm Beach, I can't recommend WhatHotel! enough! Richie is extremely professional, patient and understanding! We got all the perks as promised and more! Look forward to making more travel plans through Richie and team!

Google

Much better deal than available elsewhere including amex fine hotel and resorts and visa signature premium hotels both if which I pay to access. Whatahotel got me a better package at the same price without any membership xharge.

Google

I have been booking with WhatAHotel for years and have always had travel experiences that were on another level. Beautiful hotels with incredible perks through WhatAHotel. Most recently I stayed at the Sofitel Golden Mile in Montreal and every aspect of the experience was effortless and special. The food at Renoir restaurant was exceptional. The staff were classy and genuine. I can’t say enough good things about it. Thank you!

Google

Super smooth transaction! Haven't stayed at the hotel yet but if its anything like their front end customer service has been, I'm sure the reservation will go off without a hitch. This is definitely the best deal I've gotten for a hotel period and would recommend checking them out!

Google

I have booked close to a dozen vacations with them and each and every time I am amazed at their level of service. We are a Four Seasons hotel family and if you have stayed there before it’s the cream of the crop! They rarely offer special discounts but with Whatahotel I am always given the most amazing upgrade usually to a suite, free breakfasts, at least $100 resort credit, free WiFi and early check ins! I have worked with Maria Rodriguez many times and every time we talk it’s like speaking with a long lost friend. I seriously won’t book anywhere else now. Trust me the perks are amazing and they never charge me anything extra by booking with them! Win-win!

Google

Richie is the best....WhataHotel always pulls through with great service, fast responses and reservations and great perks....regularly get upgrades through them. Can't say enough good things!!

Google

Thank you!

Google

Very quick and professional service One of benefits was a room upgrade , we have not heard anything about this yet. My daughter and her family are staying at the same hotel and they were told immediately by E-mail about their upgrade. i am not sure if our upgrade will be done at the time of check in ?

Google

Why would you book anywhere else? Great deals, great website, great people!

Google

So easy to navigate, so easy to book, and what great perks without having to be a elite member of any hotel brands.

Google

Booking with What A Hotel is always a pleasure. The ease of booking, with all the perks included, makes it my first stop for vacation planning. The best part is that it’s backed by a real travel agency, always there to answer questions and help out if you need them.

Google

So happy that I booked with them. Within 24 hours we received a room upgrade. The benefits that they provide are top notch. I would definitely recommend to anyone planning a trip. Thank you for everything!

Google

Convenient booking experience!

Google

Fantastic service, great prices!

Google

Had a great experience working with whatahotel and Richie in particular. So very helpful in promptly securing a great hotel room for our family and the added perks of free breakfast etc were greatly appreciated. They make it a no brainer to book with whatahotel! I’m definitely a fan!

Google

we have used WHATAHOTEL many times over the last 5 years. We almost always score and upgrade, our credits and perks are always as promised. For quality service in a five star establishment, there is none better.

Google

Excellent travel agency!!!! First class service. Looking forward to booking my next trip with them soon.

Google

WhataHotel website is awesome!!! I use this website all the time for our luxury hotel needs and Richie is always so very helpful in making sure our reservations are well looked after. So nice to get some extra perks at hotels when using this website. Thank you Richie and WhataHotel for always delivering an exceptional experience!!! We are so appreciative for this website and Richie as well!

Google

I have used Whatahotel a number of times. There are some great perks to be had in the luxury hotel space and WAH makes it easy to see what is offered. Often it's free full breakfast each day, sometimes it's a free night when you purchase a few, a room upgrade, or a resort F&B credit. The perks make my luxury experience just that much better. I also have an agent I work with at Lorraine Travel who really cares about my travel experience and I appreciate that. He continually looks out for me and guides me in the right direction. I recommend WAH and Lorraine Travel highly.

Google

I absolutely love What a Hotel. Do not book your travel with anyone else. Richie gives the best customer service and the company offers upgrades that add value that you will not find anywhere else. Never again will I book directly with the hotel - thank you What a Hotel!!!

Google

Frequently asked questions

What types of hotels does WhataHotel offer bookings for?

WhataHotel specializes in high-quality, luxury hotels and resorts worldwide, focusing on properties that provide premium experiences and amenities.

What kind of perks can I expect when booking through WhataHotel?

Bookings often include perks such as free daily breakfast, room upgrades when available, resort or food and spa credits, late check-out, and welcome amenities depending on the property.

How does WhataHotel handle customer service and booking support?

WhataHotel provides personalized customer service with knowledgeable agents who assist with booking, changes, and special requests, ensuring smooth communication and support before and during your stay.