BUSINESS REVIEWS

DGD

11243 St. John's Industrial Parkway South, Jacksonville, FL, 32246, United States

About DGD

DGD (Duke’s Garage Doors) has been Florida’s trusted garage door provider since 2002, earning recognition as one of the IDA Top 20 Garage Door Dealers in the nation. With a commitment to value, excellence, loyalty, and connection, we proudly serve over 20 counties across Florida, delivering top-tier garage door installation, repair, and maintenance services. Our expert team specializes in high-quality residential garage doors and screens, offering premium products, unmatched service, and long-lasting solutions tailored to our customers' needs. Whether you need a new installation, emergency repair, or routine maintenance, DGD is your go-to choice for superior craftsmanship and customer satisfaction. Experience the DGD difference today – where excellence meets reliability!

Customer reviews

Showing 51–100 of 336 published reviews.

Google

Easy transaction to book appointment. Called to let me know approximate arrival. Courteous, fast. Would use again. Minimal charge.

Google

Efficient

Google

⭐⭐⭐⭐⭐ I had an excellent experience with DGC and Nico was outstanding from start to finish. He was extremely knowledgeable, professional, and thorough in every aspect of the service. Nico took the time to explain the issue, walk me through my options, and ensure everything was completed correctly. His attention to detail and commitment to quality workmanship were evident throughout the entire process. It’s refreshing to work with someone who genuinely cares about customer satisfaction and takes pride in their work. I highly recommend Nico and the team at DGC to anyone needing garage door service or repairs. Exceptional service all around!

Google

Daniel explained a lot of stuck, gave me all the info needed and was patient with all my questions. Very reasonable and great customer service

Google

Randy was prompt, professional, and pleasant. Completely satisfied with DGD service.. Cable to torsion spring had stretched enough to jump off pulley and needed to be replaced. Door jammed and partially off track on one side. Both cables replaced, springs balanced, door lubed, $300. Perhaps a bit high, but first 2 places I called were all booked up. Had same problem on my mothers garage about 4 years ago and it cost about $175. Inflation is real.

Google

Duke’s Garage Doors is a reliable and honest company with knowledgeable team members. The problem was identified immediately and repair completed. Thank you Ray!

Google

We are beyond happy with not only the job that was done, but the young man that did the job. He was professional but so helpful. He answered all of our questions with great explanation. Dukes garage door better hang on to Nico! He is a wonderful representative of the company. Thank you, Nico, for doing a super great job and for going above and beyond to make sure we were happy with it.

Google

George Hix explained everything in detail of what was needed and repaired on the spot. Ive never had any issues with this company.

Google

I called because I had a garage door that would not close manually or with the remote. When Daniel Wynn, my technician arrived. He looked over both of my garage doors because I was having a problem with the other one, but I was just gonna ignore that one. He presented me with a plan to take care of the service on both doors. Daniel ran into a few quirks due to my previous electrician, but he took everything in stride and when he was finished, everything was working wonderfully! I can’t thank you enough.

Google

They have always been very dependeable with their line of products and their service as a customer.

Google

Josiah called with an ETA and was on time. He is very knowledgeable and provided 3 options to repair our garage door. Since we plan on moving in the next few years we chose #2. We are extremely satisfied with his presentation and recommendations. The work was done in a timely manner and no old parts or trash left behind. If we need work done on our other garage door we will definitely call DGD and ask for Josiah.

Google

Randy from DGD arrived on time explained the various services and options that were available for my situation clearly. After The service was finished he explained everything that he did and tested everything to show me the door was working good as new.

Google

I phoned Monday morning and told them what my issues were with my door and told them what time I would be available, they sent John H. Out to our home. John was very knowledgeable and professional. He had the problem corrected in no time. I will definitely recommend DGD and John H.

Google

Facebook

Spring Replacement/Repair by Matt Rivera-He did a quick assessment, asked me a couple questions, and went right to work. Was done within 25 minutes on an early morning Saturday.

Google

I think you price is way too high.

Google

Josiah was our technician. When he showed up. He asked a few questions, and then started analyzing what may be the situation with our opener itself. He ran some initial tests, explaining what he was doing along the way. Josiah looked over the out come of these hands on testing results. And made the determination, that the problem was most likely the circuit board inside our old school (2001) Sears Craftsman 1/2 horsepower opener. He gave us many options as to possible repair, and as far as replacement. Josiah gave us a good , better, best for replacement pricing, let us know all the payment options, and warranties that went along with repair or replace. We decided to go with replacement. Josiah explained (in detail), everything we needed to know. He was very knowledgeable with all the products, and parts that would be replaced, along with the new garage door opener as well. After we made our choice, Josiah went right to work. No break, no bathroom break, no lunch (we offered this to him many times while he was here). But Josiah just pushed trough flawlessly from start to finish. After completion. Josiah walked us through the entire new system, and how everything works. Josiah is VERY detailed, and a fast efficient technician. What we really enjoyed was Josiah did not try and rush our decision. ( I mean, when he showed up, we explained to him that we were in the process of getting a few estimates) and then we would make our decision on what company to go with. We only had 1 estimate prior to Josiah showing up. And we had 2 more estimates scheduled with other garage door companies after Josiahs estimate. Needless to say, we canceled the last 2 garage door estimates. And went with Duke and Josiah. Something else we noticed about Josiahs work ethic was, he did the job like he was actually working on his own home. Which to us, just speaks volumes to his character. We hope his other technicians, along with management, and owner of Duke Garage Doors, sees this review. And gives Josiah a much deserved company award of some sort. We know you probably pay him well. Since hes been with your company now for awhile. But sometimes its just not all about the money. Its pride and satisfaction by the employee, which in turn resonates to the customer. Going forward, we will certainly recommend Duke Garage Doors to our family, friends, and neighbors. And to Josiah. Job well done sir. We do certainly appreciate you. Respectfully B. James

Google

Outstanding experience from start to finish! One of our garage door motors went out on a Saturday afternoon and Dukes was on the scene by early afternoon Sunday. Our technician, Brakki, actually got to us earlier than originally scheduled and was a pleasure to work with. He carefully explained all our options and seemed very knowledgeable about the products offered. Communication was excellent, with Dukes keeping us posted every step of the way prior to Brakkis arrival. We also feel that the price for the new motor was extremely reasonable. This is a company that seems to be doing everything right and I am happy to recommend them.

Google

I was surprised by how fast Brakki arrived and repaired the door. Great service and great worker! Had it fixed not even seconds after I got home. I had a broken garage door spring. 10/10!

Google

Nico was fantastic. He is very knowledgeable about his profession and very passionate. He is determined to do the best job possible so you never have to worry about your garage door ever again. Highly recommend him!

Google

Brakki was our technician and he was meticulous, efficient, and professional. Knowledgeable and helpful answering any questions we had. Highly recommend.

Google

Chris was great and explain everything every step of the way with no sales pressure, just very detail oriented. Thanks

Google

Dukes was very responsive to my needs, answering my text on a Sunday and setting up a visit the next day to repair our garage door opener. I would definitively use them again. The technician was experienced, clean and friendly. He clearly walked us through all the features of our new system after install.

Google

Brian C. was great! He came out and fixed my garage door the very same day.He was very knowledgeable and attentive and he knew exactly what he was talking about. He also did the job efficiently and quickly which I appreciated. Thank you guys!

Google

Dukes Garage Doors did an outstanding job putting in a new garage door for me. Highly recommend them.

Facebook

they do the work correctly and fast with no questions asked!

Google

Chris Youssef was great and very professional.

Google

Professional, courteous, timely and knowledgeable. Would highly recommend.

Google

Extremely please with the response to my request for service and the professionalism of Randy who provided the service. Everything thing was completely the same day that I called for service.

Google

Friendly. No pressure to sell.

Google

Bryan was very knowledgeable and helpful.

Google

The guys did a great job fixing and upgrading my garage door. I called them out for what I thought was a faulty sensor on my automatic door. Turns out it was a crack in the supports. They re-braced the door installed new rollers and springs they really looked bad. Replaced my old chaimberlin motor with new Genie motor and chain. They did it quickly at a fair price and then set my new code and syncd the remotes and my vehicle to the new codes. Very pleased with the work and their promptness. They arrived on time did everything at one visit. I highly recommend.

Google

He was early for appointment which I greatly appreciated, finished quickly, and surprised me with a new remote control!

Google

Matt was very experienced and diligent. It was a pleasure working with him

Google

We purchased the warranty from Spring Hill, FL office when they repaired our broken garage door. (tried to open door, but it was locked and I didn't know it even had a lock, previously purchased house.) It is it so nice not having to remember to call once a year for the door checkup. Each moving part was greased and door was checked to ensure it worked fine. The employee was thorough and answered all the questions to my satisfaction. He did a wonderful job as well as the office personnel calling to make the appt. Best company hands down!!

Google

Good workers. Polite. Caring trustworthy

Google

Prompt repair of our garage door, courteous technician!

Google

John and Donnie were very professional. They did as I requested as far as any repairs. They replaced a battery which went very smoothly. Very pleased with the service.

Google

Garage spring snapped and have them out the same day. Friendly. Decent price. Tech is friendly, professional and knowledgeable. Would recommend!

Google

Great service!!!

Google

Great job. fast service

Google

On time and on top of his game. Great work

Frequently asked questions

How does DGD handle communication and scheduling for service appointments?

DGD provides timely communication including appointment scheduling, technician arrival updates, and same-day or weekend service options to accommodate customer needs.

What can I expect from DGD technicians during a service visit?

Technicians arrive on time, are professional and courteous, explain the work and options clearly, perform thorough diagnostics, and complete work efficiently while maintaining a clean work area.

Does DGD offer maintenance and repair services for garage doors and openers?

Yes, DGD provides maintenance checks, repairs, replacements, and installations for garage doors and openers, addressing issues such as noisy doors, broken springs, opener malfunctions, and system upgrades.