BUSINESS REVIEWS

Big Apple Mobility Corp.

241 West 37 St., New York, NY, United States

4.8 on Google · 760 reviews · checked Nov 8, 2026. See all on Google →

About Big Apple Mobility Corp.

Big Apple Mobility Corp. provides a vital service to New York's residents and visitors, offering a wide range of mobility solutions. They specialize in rentals and sales of electric scooters, wheelchairs, and power chairs, catering to those who require assistance with their mobility. Their commitment to customer service ensures a seamless experience, whether it's for a short-term visit or long-term need. With a focus on convenience, reliability, and accessibility, Big Apple Mobility Corp. is dedicated to enhancing the independence and ease of movement for all their clients, making the bustling city life more navigable and enjoyable.

Customer reviews

Showing 301–350 of 431 published reviews.

Google

The delivery and return process was flawless. The scooter itself met all needs. I'll be back!

Google

Amazing experience! They helped me figure out exactly which scooter my husband needed. When we arrived they were so kind and helpful as well as when we returned the scooter. They are very friendly and nice and accommodating! I highly recommend them!

Google

Jose the manager is great very helpful couldn’t be better

Google

Having a mobility scooter from Big Apple Mobility made my NYC vacation one of the best I’ve had. It was especially nice that they delivered the scooter to my hotel—very convenient.

Google

Great service and great equipment from big apple.

Google

Great service!

Google

Awesome to deal with. Smooth drop off and pick up. Super friendly gentleman helped me on the phone to understand what kind of wheelchair I needed for my mother’s needs. Would highly recommend.

Google

Phenomenal experience! The customer service was exceptional! I broke my ankle on vacation and needed a wheel chair or scooter and they helped us navigate the best option for my circumstance! They also easily picked the wheelchair up from the hotel after I checked out. Such friendly staff. They really helped lighten a heavy situation!

Google

Big Apple Mobility is an exceptional company for mobility equipment! While waiting for my insurance to approve a wheelchair—a process that took forever—I needed one urgently to take my son to his doctor’s appointments. A quick Google search led me to Big Apple Mobility, and I couldn’t be happier with the experience. The person who answered my call (unfortunately, I don’t remember their name) was incredibly kind and helpful. Although the company doesn’t handle personal deliveries, they went above and beyond to assist me in arranging an Uber delivery. Their prices are reasonable, and their service is truly outstanding. I highly recommend Big Apple Mobility to anyone in the NYC area in need of mobility equipment!

Google

Renting a scooter was a life saver, then delivering and picking up the scooter from our Airbnb made it all for me to see NY. Thank you so very much.

Google

On time and fully charged. Worked as expected.

Google

Customer service was excellent. We call on a Saturday at noon and had a scooter dropped off by 2.30 at our hotel

Google

Easy sign up. Great equipment delivered on time directly to our Hotel. Easy return of wheelchair at our Hotel. Very good experience.

Google

My mom’s scooter was waiting for us at our hotel when we arrived. Easy pick up and drop off. The scooter was in great condition.

Google

Quick service, had exactly what we needed at a great price, and convenient location.

Google

Good and reliable

Google

They were terrific! Highly recommend them. The scooter was there at the hotel waiting for us. We had no problems with the scooter going around NYC.

Google

I just have to say that this is the best investment that I could ever have in order to me get around to do personal errands

Google

Everything worked as expected, the scooter was at the hotel upon arrival, worked perfectly. We left the scooter with the doorman.

Google

We had an iceskating incident day one of our long anticipated trip to NYC! This company was super helpful and got us a wheelchair arranged right away, helped us navigate Ubers with a wheelchair, and was able to pick up the wheelchair from our hotel from us to make things even easier. We are grateful they made things so seamless and easy. Thank you.

Google

I was extremely happy with their service. My first time to NYC and following a foot surgery. The mobile scooter was the perfect solution and Alex gave me a coupke of great tips for getting arond the city including a broadway show, a tv audience visit, several retaurants, the 911 memorial and more. Ubers and buses accomodated the scooter and we even took the subway to the World Trade Center. Very pleased!!

Google

Service impeccable. Fauteuil électrique avec ine bonne batterie une journée entière d'autonomie. Rotation sur place. Parfait pour visiter NewYork🤩

Google

I was able to get the wheel chair in virtually minutes by picking it up, only a few blocks from my hotel. The manager by-passed all the paperwork when he realized I was in a hurry to get to our 9/11 Memorial tour. Great service. Got a brand new wheel chair still in the wrapper!

Google

Wonderful service and communication from Alex. Delivered the same day that we requested and he sent a notification of delivery. We would absolutely recommend their services and would use again if needed!

Google

Unit provided at fair price and good condition. I would not hesitate to use them again!

Google

Communication with main office was excellent. Wheelchair was in excellent condition and worked well for 5 days. Highly recommend based on our experience.

Google

1st time to rent a scooter. It arrived on time, however it stopped working on their way there. They apologized and said they would return within the hour with a working scooter. They did return in that hour and brought a brand new scooter. It worked great during our stay and was very useful to my mobility challenged partner. We will definitely rent from them on future visits to NYC

Google

The nice man who I dealt with made getting a wheelchair simple. I had made other arrangements with the hotel, but they fell through. Even though it was late afternoon, I could pick up the wheelchair and leave the chair with the hotel’s front desk when we left.

Google

Quality, prompt, efficient

Google

As promosed, chair was waiting for us. good quality

Google

Pick up at JFK was a little confusing. We had requested inside pick up as my husband and I were in wheelchairs. With all construction driver said he was not able to park to come and get us. The wheelchair attendants pushed us outside to meet him and we were told the fee for indoor pickup was being waived. Driver was polite and car was clean and smelled fresh. Return trip to JFK from hotel was on time but driver did not seem inclined to help assist putting luggage in back of his car. He did not speak one word the entire trip and although the car was clean it had an odor. All in all I would highly recommend this company and will use it for any future trips to NYC.

Google

Friendly and knowledgeable salesman helped us choose the right scooter. Delivery to the hotel was seamless. The scooter allowed my partner to enjoy Central Park, MOMA and the Met independently.

Google

This place was great. Filled in a request for a wheelchair rental online. The wheelchair was waiting at our hotel when we arrived. I left the chair with the concierge when we departed. They charged my card, and the whole experience couldn’t have been easier. Best, most efficient service I’ve ever experienced. Will definitely use them whenever we visit the city.

Google

Fantastic service at the last minute when another mobility device I rented from another company failed me. Alex delivered an electric scooter within two hours of my call to him to my hotel and saved my trip. Great device and great service.

Google

Excellent service, staff, and equipment. Big Apple Mobility is #1.

Google

Big Apple Mobility was simply fabulous! I rented a wheelchair for my mother for our stay in New York City. The wheel chair was delivered before we arrived and was with the hotel concierge. On departure I left it with the hotel concierge for it to be picked up. It was seamless smooth service. Quality of the wheel chair was wonderful. I had ordered a light one which was easy to wheel around the city.This is my first time renting a wheelchair and I was a bit skeptical, but going forward will do with peace of mind knowing Big Apple Mobility is a very professional company! Thank you!

Google

It was an excellent experience and helped us tremendously with moving my mother around.

Google

alex was very helpful. we were able to explore new york city without any issues.

Frequently asked questions

Do you offer delivery and pickup of mobility equipment to hotels in New York City?

Yes, Big Apple Mobility Corp. delivers mobility equipment such as wheelchairs and scooters directly to hotels and arranges pickup at the end of the rental period for customer convenience.

How easy is it to reserve mobility equipment with Big Apple Mobility Corp.?

Reservations can be made online or by phone, with staff providing clear communication and assistance to ensure the equipment meets customer needs.

What types of mobility equipment are available for rent?

Big Apple Mobility Corp. offers a range of mobility aids including wheelchairs, powered scooters, and knee rollers, all maintained in good condition for customer use.