BUSINESS REVIEWS

Fitness Avenue

1300 Alness St., Concord, ON, L4K 2W6, Canada

About Fitness Avenue

Fitness Avenue stands out as a premier destination for fitness enthusiasts seeking quality equipment and exceptional service. With a commitment to customer satisfaction, they offer a seamless shopping experience, even amidst challenging times. Their friendly staff is praised for taking the time to ensure customers feel valued and not rushed. The merchandise is lauded for its outstanding quality, with products like the AmStaff vest receiving high marks. Despite occasional delays, Fitness Avenue's responsiveness and adaptability, exemplified by attentive customer representatives, have earned them a loyal following. Whether it's for a home gym or professional needs, Fitness Avenue is highly recommended for their top-notch fitness gear and unwavering dedication to their clients.

Customer reviews

Showing 101–150 of 461 published reviews.

Google

Good prices and quick pickup service. I wish they also had weekend hours and the communication/phone service could be better but overall good experience.

Google

Quick response to items ordered, courteous staff and service

Google

Love getting quality product from them at the best prices!

Google

Everything went well besides not being able to know pick up schedule when ordering it was kind of unfair, when I received phone call the only option was Mon-Fri 10-5. That should be more clear when ordering, also there should be an option for someone else to pick up. My wife went to pick up and it had to be refunded and then charged back on her credit card while I have to wait 5 days for my money is a bit unfair as well. Just some more clarity on ordering would be nice, other than that everything went well, thanks.

Google

My purchase and pickup was very convenient. I will be shopping here again for fitness equipment needs.

Google

First off, Fitness Avenue always has great prices! Second, I bought a short barbell, some weight plates, and heavy duty foam flooring to add to my home gym. The flooring has been great and what I expected. The turnaround from purchase to pickup was a few days with great communication from staff abt picking it up. Actually picking up what I bought was fast and easy— so overall a great experience with Fitness Avenue, thanks!

Google

I have been doing business with fitness avenue since the beginning of the pandemic. All Amstaff products are all amazing quality and fairly priced. Shipping and curb side pick up were always quick and hassle free. Would definitely recommend purchasing weight equipment for your home gym form fitness avenue.

Google

Had a great experience purchasing from Fitness Avenue. Easy pick up, great communication and quality products…thanks!

Google

Got the SD 1050. Rack is overall very good and worth the discount price. Theres only 2 issues with the rack. If you are buying it make sure you get the J hooks as the hooks that come with the rack are not the best and chip paint easily. The other downturn is the dip attachment has to be used on the inside post as the outer posts are not the most stable. Besides those two points the rack is overall very solid and worth the discount price. Also there is a brace that is in the middle and it feels in the way. I did not install it and the rack is still solid. If you make a custom bracket and mount it in the rear it will make the rack much more rigid.

Google

Great prices, pick up was well organized and staff at the location was very helpful,I got my order the day after ordering, I would definitely recommend them and I will also use fitness avenue again.

Google

I've updated my rating to 5-stars. Fitness Avenue's customer service reached out to apologize and explain the amount of orders and lag times they are dealing with. They also helped me select an item to order and confirmed processing and delivery times are now being reduced extensively. Therefore, based on this, I've updated my review for them. I have chosen to give it another shot, now that things are beginning to stabilize. Feel free to email them first before you place your order in case you have concerns, but I'm glad I was finally able to order what I needed and speak to someone in regards to the issues in a professional and understanding manner.

Google

Great experience, great price, great product, great people. Would definitely recommend Fitness Avenue.

Google

I ordered an olympic barbell and rubber tiles for my home gym from here. I shopped around many options for these items and found that Fitness Avenue had the best prices for these items. Pick up at their warehouse was fine

Google

Great price on a solid piece of equipment. Curbside pickup was seamless and easy.

Google

Quality products reasonably priced. Online ordering and pick up great system. Staff fast and efficient my orders were ready to be picked up within 2 days from ordering. Best place to purchase your fitness needs.

Google

Very fast delivery, great product for the price, I'm very happy with my purchase!

Google

they were truly amazing at Fitness Avenue. They made sure I was able to fit the equipment in my car so I wouldn't have to do another trip. Thank you guys!!

Google

The online purchases was easy and quick with emails sent to notify of the progress. I was scheduled for a pick up time window and items were picked up rather quickly upon my arrival.

Google

I've made two large orders with Fitness Avenue for local delivery and both times have been excellent. The products are great and the customer service is prompt and helpful. Phone lines seem to get tied up, but customer service through emails works fine. The deliverer was very friendly and even remembered where to go for drop off during our second delivery. Will be ordering more home gym equipment through Fitness Avenue for sure!

Google

Fast service. Organized and got exactly what ai paid for. Friendly team too 👍

Google

This is the place where you can purchase great quality equipment at a reasonable price.

Google

Easy ordering process and questions answered promptly. Pick up was schedule so was fast and easy.

Google

The online purchase was easy and quick with emails sent to notify of the progress. I was scheduled for a pick up time window and items were picked up rather quickly upon my arrival.

Google

Quick service and friendly staff. I didn't need help loading my order into my car so I don't know if they are supposed to help or not, but someone responded right away when I ran the bell and they got my order out almost immediately. I was in and out within 5 minutes.

Google

Excellent communication, service and pickup!

Google

Decent prices considering the increase in demand for gym equipment. Bought a few of their plates and kettle bells and the quality is excellent. Ordered on a Thursday evening and got a call Friday morning from one of their friendly reps to schedule a pick up for Monday afternoon. Pick up was a breeze. Will definitely order from them again!

Google

Easy pickup. Thanks

Google

Ordered a squat rack, dumbbell rack, and plates from here and the pick up process was fast and easy. The order was ready for pick up two days after I ordered it and the products were all in perfect condition. Would definitely recommend

Google

I had a great first experience with Fitness Avenue. Everything went smooth! Definitely going to be shopping here again.

Google

Order and pickup went fairly smooth. Overall satisfied with my purchase.

Google

Easy to assemble! We love it. Just wish you had a store in Niagara.

Frequently asked questions

What should I do if there is an issue with my order or pickup location?

If you encounter a problem with your order or pickup location, contact Fitness Avenue's customer service promptly. They have demonstrated willingness to resolve issues professionally and find solutions when possible.

How quickly can I expect my online order to be ready for pickup?

Online orders are typically processed quickly, often ready for pickup within a few hours or less than 24 hours, depending on product availability and location.

What kind of customer service can I expect at Fitness Avenue stores?

Customers report friendly, knowledgeable, and helpful staff who provide advice on equipment and assist with loading and pickup. Some locations have bilingual staff and emphasize courteous, efficient service.