BUSINESS REVIEWS

U.S. Water Heating Solutions

About U.S. Water Heating Solutions

U.S. Water Heating Solutions in Arlington Heights is a trusted provider of top-notch water heater services. Praised for their prompt and professional approach, their technicians, like the esteemed Kevin, are celebrated for their expertise and courteous demeanor. They consistently deliver thorough inspections and repairs, ensuring customer safety and satisfaction. Whether it's a routine service call or a complex warranty exchange, clients appreciate the smooth, informative, and friendly experience. With a team that goes the extra mile to educate and resolve issues, U.S. Water Heating Solutions stands out for its exceptional service and dedication to keeping homes comfortably supplied with hot water.

Customer reviews

Showing 101–150 of 189 published reviews.

Google

Service person arrived early, within the projected time period. He was very efficient, as well as having a great rapport. Excellent quality work. This individual is an asset to your company.

Google

Great communication and timing. They were out next day with parts to fix issue

Google

Great price

Google

Needed service from U.S. Water Heating Solutions due to a defective water heater purchased from Home Depot. Long story short, this establishment couldn't have been more helpful and courteous from the initial service call to when Jason arrived to service my tank. Not only was he on time but he was extremely knowledgeable, amiable and professional. I can't praise and/or recommend this company enough. Thank you so much for making an unpleasant situation bearable, no actually, enjoyable. Especially Jason. He should be commended in that he represents your business exceedingly well.

Google

The technician was wonderful and very professional. He was prepared with the replacement parts and explained everything to me. I am very happy with this company. Thank you

Google

I installed my hybrid water heater 'yesterday' and this morning found it had a pretty significant leak. Called support, they arranged U.S. Water Heating Solutions to come fix it. Since it was warranty work, I figured it would be a PIA getting it fixed. I was wrong. They (he) was there that afternoon! Fortunately, it was an easy fix, and he did a great job. Once the leak was fixed, he went over the WH top to bottom to make sure everything was OK. Very happy with their work!

Google

Had a great experience.

Google

Very quick response and Jayson was courteous and did a great job replacing parts on our water heater within a few hours of our call. Super performance and highly recommend!

Google

The service man showed up on time and was super pleasant. He was very knowledgeable and did the work quickly. Great company!

Google

Experts on the Laars boilers!

Google

I had a new water heater from Home Depot fail after only 2 days. US Water Heating Solutions was contracted by Rheem warranty center to take a look at it. They sent someone right away, had the parts on the truck, and had it fixed right away. Very happy with the service.

Google

Technician was knowledgeable and polite

Google

Above and beyond. What a tremendous professional. We would welcome him back to our home anytime. Thank you Serg!

Google

Technician was great and fixed water heater. Everything was covered under warranty and completed quickly.

Google

great guys, polite, professional, clean....

Google

They were prompt, professional and got the job done quickly. They explained everything in layman's terms so I could understand.

Google

Perfect! A call to Rheem that was answered quickly and a return text from US Water Heating Solutions letting me know, they would be calling to schedule an appointment. A few hours later, I received a call from Leah, a friendly, knowledgeable, professional, easy to understand (here in the US?) scheduler. She had all my information from Rheem so I did not need to go over it again. Moments later, I had an appointment to replace my stuck stock anode rod. A few days later, Kurt was over. Within 20 minutes, Kurt was gone with my new powered anode rod install installed. Perfect!

Google

Very professional very knowledgeable on my heater learned a lot from your tech. Still running a it should thank you.

Google

Tech did a great job. Very informative! Thanks for all the help!

Google

Very polite and professional.

Google

Service was great , very friendly and professional

Facebook

1st time was 1 day wait, this time was same day as called visit. found problem right away & fixed it. If needed, I would use them again too. thank you!

Google

All good. Informative and very competent.

Google

Excellent service...

Google

Our technician was sent out first thing the next morning and did an excellent job!

Google

Excellent communication. Great response time to my home ( 24hrs) Aaron was very personable, explained what he found and replaced the parts. He got our Rheem water heater back into service quickly. Thanks team

Google

Tech was very polite and knowledgeable.

Google

Gentleman was friendly and insightful. He got the job done in a timely manner

Google

Very well mannered knew what he was doing didn't try to scam me I'd use them again

Google

I had a repair able water heater problem. Quick professional courteous skilled. Parts were on the truck. Tech made sure I got warranty coverage.

Google

The service you guys did for my waterheater was very good. Communication part was great and friendly.

Google

Very fast and fixed the problem

Google

It was good. Fixed the problem and had my Hot water heater going in no time.

Google

Great service, friendly and knowledgeable staff. I highly recommend US Water Heating Solutions!

Google

The tech was fast and professional. Thank you for fixing on the schedule promised.

Google

Great Service + Flexibility. Fast Service In + Out -- Great Job !!

Google

Excellent service and above knowledge on identifying and solving the problem. Very much appreciated after waiting four days for a part, for a brand new water heater. The part received was not even the part needed. The part needed was on the servicemen truck and could have solved my problems 4 days earlier. Please review your service policy.

Google

They did a great job. Was on time and very efficient getting the job done.

Google

US Water Solutions made it so easy to work with them when I couldn't find anyone else to come out and service our Rheem water heater! Communication from start to finish was top notch! They had me all fixed up and running with in a couple of hours! Thank you!

Google

Facebook

Timing from first step to finished job was quite impressive.Thanks to all that helped.

Google

Absolutely fantastic experience having Kevin assess my water heater issue. He went above and beyond to diagnose the issue. I would definitely request his services again. Full of knowledge and energy!

Frequently asked questions

How quickly can U.S. Water Heating Solutions respond to a service request?

They typically respond within 24 hours, with many customers noting same-day or next-day appointments for repairs or service.

Do technicians explain the issues and repairs clearly?

Yes, technicians are reported to explain problems and solutions in clear, understandable terms, often taking time to answer questions thoroughly.

Are parts usually available on-site for repairs?

Technicians often arrive prepared with necessary parts on their trucks, enabling many repairs to be completed during the initial visit.