BUSINESS REVIEWS

U.S. Water Heating Solutions

About U.S. Water Heating Solutions

U.S. Water Heating Solutions in Arlington Heights is a trusted provider of top-notch water heater services. Praised for their prompt and professional approach, their technicians, like the esteemed Kevin, are celebrated for their expertise and courteous demeanor. They consistently deliver thorough inspections and repairs, ensuring customer safety and satisfaction. Whether it's a routine service call or a complex warranty exchange, clients appreciate the smooth, informative, and friendly experience. With a team that goes the extra mile to educate and resolve issues, U.S. Water Heating Solutions stands out for its exceptional service and dedication to keeping homes comfortably supplied with hot water.

Customer reviews

Showing 51–100 of 189 published reviews.

Google

Quick, fast and easy fix of my water heater. Sail did a great job

Google

Kevin did a fantastic job ..was very knowledgeable and explained what was going on with the combi boiler from Ruud Although as soon as he left it started throwing error codes again...which was not his fault, it is the boiler quality in my opinion. I will for sure be using you again because of the boiler issues ,but know that Kevin is great!!!!

Google

They did a great job with a challenging issue. Correct diagnosis, worked with us to get the part in, and great urgency .

Google

Your technician is very knowledgeable. Hes very good at his job.

Google

I tecently had U.S. Water Heating Solutions install a new hot water heater in my home, and I couldn’t be happier with the experience! From the initial call, their team was responsive, professional, and transparent about options and pricing. The technician arrived on time, worked efficiently, and did a clean, high-quality installation. He even took the time to explain how the new unit works and gave tips for maintenance. Hot water was restored quickly with no mess left behind. Highly recommend them for anyone needing water heater replacement – great service from a reliable, company!

Google

Aaron called before arriving and was on time. He was very pleasant and done a great job removing our damaged water heater, then installed our new replacement. This service from Rheem and U. S.Water heating was five Stars.

Google

Friendly, quick, and easy. Simple thermostat replacement.

Google

The service tech was very knowledgeable and professional… He trouble shot the issue and made a quick repair. The company was spot on and professional when they called to set up the appointment. Great customer service and support. Thanks!!!

Google

They showed up quickly, fixed it water heater issue, and have sound advice. Highly recommend.

Google

Service tech was awesome . Knowledgable .. smart and executed task efficiently

Google

I was really pleased with the service I received from Rheem. I installed a new water heater on 11/18/2025 at my home. After installation was completed I turned on the electric, but after many hours there was no hot water. I called Rheem for assistance and immediately they created a service call and dispatched US Water Heating Solutions to investigate the issue. In the meantime, though, I was able to resolve the issue, but US Water Heating Solutions still dispatched their technician, just to make sure everything was okay. I thought that level of customer service was really exceptional. The technician, Kevin, came to our house and did a thorough inspection to make sure the water heater was functioning properly. Kevin, even suggested to steps I should follow to prolong the life of the water heater. Very proactive! In addition to being very knowledgable in his trade, Kevin is a very personable man. It was a pleasure working with Kevin. He is a real asset to his employer.

Google

Great service and thank you for the great advice.

Google

These guys are amazing and i would recommend them to anyone.

Google

Very easy to work with and did a great job.

Google

The gentleman that came to service the hot water tank was a true professional and very knowledgeable about his trade!!!

Google

My water heater services 3 apartments. When it stopped working I heard all about it at volume 10. US Water Heating Solutions to the rescue! One of their techs had a hard to find part on his truck and came out to install it on a Sunday! Super nice and knowledgeable guy. Did fast, clean and thorough work. And he used data to determine the problem and confirm the solution - inspired confidence and relieved stress. I had them come back out on a weekday to upgrade one part that was giving the tech some weird readings. All is now well and Im glad to have these folks on my team should future problems arise. Definitely recommend.

Google

Simple. Did what they promised

Google

A hybrid water heater has become a nightmare replaced four times But US water heating solutions was fantastic at all times they were quick coming here taking care of the issue. I have one guy Kevin, he is kindly family now he does a great job and I think him and the company

Google

Wonderful experience with them.

Google

Great service, knowledgeable technician , not only did he fix the issue he explained in depth what could have caused it and suggested preventative measures to ensure that I do not have similar issues in the future.

Google

They came out and troubleshot the problem fast. Quality fix and friendly service. Would not hesitate to use them again. Thank you

Google

They were fantastic! Todd Chiles was always promt, very professional, and respectful with all of my interactions with him. He and I had several discussions even when he was between other jobs trying to troubleshoot and work through the issues that we were having with our water heater. I would recommend Todd / U.S. Water Heating Solutions to anyone having problems or issues with their water heater.

Google

US Water Heating was quick to set up an appointment. The service tech showed up on time. Very knowledgeable, worked quickly and was very personable. Fixed my issue and showed me how to minimize the chance that this issue doesnt occur again.

Google

The plumber, Kurt, that came out was great! Excellent service!

Google

Really nice, and explained and showed me what was wrong! It helped alot.

Google

I called Rheem for a warranty repair on my hot water heater and they picked who to send. I could not have been more happy with the out come. The technician showed up at the end of the window I was told he would show up. Pretty good in my book since I also do hands on stuff and realize one thing gone wrong or something not planned for can really mess up a day. He got right to work. Figured out both the heating elements were bad in my hot water heater. He had replacements on his truck. Replaced them, and gave me a little bit of an education while he was working. I really try to stay away from people working in my house but sometimes I can’t. Especially when I’m trying to learn something new. He handled my stupid questions very well and when it comes time to need someone back I will call them directly. Sometimes it is just better to have a professional do the work you know you can figure out but, after some mistakes, it now makes financial sense to have the right person out the first time… fortunately I did on this one. Thank you much.

Google

These guys came out to work on my tankless water heater and did a great job diagnosing and troubleshooting. Kirk and Seil are great and would highly recommend them. Very professional at a reasonable rate.

Google

So thankful that the problem is fixed!!

Google

This was a warranty service call to replace a water heater part that was broken out of the box. The tech was prompt and very thorough checking over the entire install not just the broken part. The couple of things that he corrected most definitely saved premature aging of my water heater. Thank you!

Google

The technician was very polite and courteous. He came when he said he would and had the repair fixed within minutes. Even though I gave this 4 stars I did have a terrible time getting through to the Rheem company to activate my warranty. I was without hot water for 10 days because you have to sit on hold forever and I was having a terrible time trying to get through.

Google

Jason did a great job. He was efficient, careful and clean. He explained everything I needed to know about our new unit very clearly. Everyone at US Water Heating was patient and helpful. I am very glad I called US Water Heating to replace our old water heater.

Google

The technician was great curtious and well knowledgeable about my hot water tank . He did an excellent job. He diagnosed the problem and made the repair having the parts onsite. Great job Seil was an example of how the company performs . I would recommend U.S. Water Heating Solutions for the job!!!

Google

Outstanding service! Couldn't have asked for a more helpful and friendly technician. Turned a nightmare scenario into a pleasant solution.

Google

They answered concerns very quickly and fixed the problem

Google

Everyone was very polite and new what they were doing,even when my gas company told me it was my water heater, the problem was a faulty gas meter,it ruined a part on my water heater, to much gas going to the unit. U.S.Water Heating Solutions diagnose the problem and repaired it for me

Google

This company was friendly, efficient, and very easy to deal with. I would definitely recommend them.

Google

Ryan was GREAT! In and out of here in 20 minutes. Thank You!!

Google

Mike was very thorough and seems to have fixed our problem! It has been a week and we haven't had any issues yet, keeping our fingers crossed.

Google

Very knowledgeable and professional. The technician took time to explain everything to me.

Google

I had Scott come out and work on my water heater and 10 out of 10 he made sure I knew what was going on at all times! Some men have come out and made me feel absolutely stupid, but not Scott he was the absolutely sweetest!! Thanks again for sending Scott out!

Google

Very prompt and helpful

Google

Had them out for warranty service on a rheem water heater. Very professional fast knowledgeable and left me with a proper working water heater

Frequently asked questions

How quickly can U.S. Water Heating Solutions respond to a service request?

They typically respond within 24 hours, with many customers noting same-day or next-day appointments for repairs or service.

Do technicians explain the issues and repairs clearly?

Yes, technicians are reported to explain problems and solutions in clear, understandable terms, often taking time to answer questions thoroughly.

Are parts usually available on-site for repairs?

Technicians often arrive prepared with necessary parts on their trucks, enabling many repairs to be completed during the initial visit.