BUSINESS REVIEWS

Thomson Industries

100-1628 Kebet Way, Port Coquitlam, BC, V3C 5W9, Canada

About Thomson Industries

Thomson Industries, located in Port Coquitlam BC, has garnered high praise for their exceptional service in heating and cooling solutions. Customers consistently highlight their professionalism, punctuality, and quality workmanship. The team at Thomson Industries is noted for their efficient installations, particularly of ductless heating systems and Daikin furnaces, which are lauded for their quiet operation and heat output. Despite minor feedback regarding communication and cleanliness, the company is quick to resolve any issues, often through their responsive and helpful office staff. The technicians are recognized for their thorough inspections and maintenance, ensuring customer satisfaction. With a reputation for delivering on their promises and providing value, Thomson Industries comes highly recommended for their HVAC services.

Customer reviews

Showing 351–400 of 483 published reviews.

BBB

Excellent organization from customer service to sales to installation staff. Courteous and professional throughout. Bruce from sales came in to provide a quote and Nick did the install on our tankless water heater. The work was done super clean and even did more more to clean up original plumbing and heating work done previously and corrected exhaust and condensation outlets to code. Thomson Industries is by far one of the best companies I've ever dealt with and their staff in all aspects of the organization is second to none. Made sure to explain how to redeem rebates on energy savers and warranty value. The price you are quoted is the price you pay, no surprises even if the installer find some. Thank you for making our day to day routines easier.

BBB

We have dealt with Thomson Heating recently and in the past, very helpful, great customer service from top to bottom. Thank you Thomson Heating **

BBB

Very professional and knowledgable. Arrived on time and completed job quickly.

Google

i was very happy with the installation of my new heat pump and furnace and the staff was very easy and knowledgeable and and answered all my questions job well done thanks

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Ian totally blown away by he the quality and proficiency of their installation Team. The office staff are super friendly when you phone. Would highly recommend Thomson Industries.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness

BBB

Great service, prompt and very helpful. The technicians were polite and helpful, and everything went very well.

Google

Positive: Professionalism, Punctuality, Responsiveness On time and did a good job. Very happy with the guys at Thomson Industries.

Google

Thé 2 fellows we had were Soo knowledgeable and super friendly patient and explaining the Thermostat Soo well, thank you Cory & James..👏👍❤️

Google

Thomson Industries installed a new furnace and heat pump. The installers were very professional, completing the work in a timely manner and cleaned up after they were done. The office staff were pleasant to deal with and very helpful in completing our rebate application. We would recommend them to anyone.

BBB

Thomson Heating replaced our old furnace this past week completed all in one day and very professionally. The installation crew where very nice and complied with the covid protocol's. Although it seems our new thermostat is not working properly, (degrees not matching required heat) the service dept are coming to replace it this week. Did not hear about a Remote Stat will ask that question. The admin girls have been very helpful and respectful sorting out some issues quickly. We will certainly pass on their name.

Google

The young men that installed the units were very professional, courteous and efficient. The office staff are equally professional and a pleasure to deal with. Highly recommend Thomson Industries.

BBB

Great deal and excellent service. I was very pleased with the easy installation, explanation of how everything worked, and especially the setup of the wireless thermostat. All warranty documentation was included neatly in a folder for filing in a safe spot, which was recommended to be in the furnace room. The rebate information and needed documentation were supplied by e-mail within a week and directions for sending away were clear and complete. No extra costs or hidden charges were experienced as the contract price was the final amount to be paid. ***** ***** ****** ****** **** *** ******** ********** *** * **** *** ***** ** *** ********* No issues or concerns with this company.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value We replaced our boiler and hot water tank with a Rianni Combi unit. Thomson sales rep explained details and our alternatives. Installation went better than promised taking only 1 day instead of 2 days. Richmond City inspector comment on the professional job. Support staff at Thomson handled all BC Hydro/Fortis details as promised and organized the final City inspection. Only concern was the Noise coming from the Combi unit - we got used to it after a month. Our first Fortis bill showed savings which was appreciated.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

BBB

They came to my home and followed all the COVID protocol I requested. My work order typically requires 1.5 day to complete. Due to my request, the crew stayed longer to finish in 1 day. Great service and we definitely use them again.

Google

Positive: Professionalism, Punctuality

Google

Positive: Professionalism Very responsive, fast service from inspection to install, responded quickly to all concerns, rectified any issues immediately, overall great support/service/value!!

BBB

We are happy with a new gas furnace installation from Thomson Industries. Friendly sales person, Bruce came to provide the quotation and resolved our queries and concerns about the old furnace upgrade. A work hard technician, Trent came to carry out the dust cleaning. He worked at every vents carefully and got the job done on time. The professional installers, Dalton and James, they arrived on time to install a new furnace and a new thermostat. They were friendly, knowledgeable and efficient, able to answer and explain our questions and concerns. After the nice job done, they let us know the usage of the new furnace and the new thermostat. Finally, thanks to Amber, Customer Services/Admin. She prepared all required documents for our ****** Rebate and helped us to complete the application. Overall, we would like to recommend Thomson Industries to others.

BBB

Thomson Industries had been a joy to work with, from the initial quote through to the final installation. Their entire staff has been helpful, courteous and professional. The installation was completed in a timely fashion with both technicians being knowledgeable and efficient. Overall, I am very pleased with this firm and would not hesitate to recommend them to friends and family.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Thomson was amazing in quoting, changing my order, performing the work, explaining the heat pump system at the end. Five out of five! Now I’m just waiting on my govt rebate and I have no doubt they will deliver on getting it back to me. I’m so excited to have a heat pump and air conditioning!

BBB

Efficient and very honest. Helpful with financing and rebates. Excellent

Google

Efficient and Competent

BBB

Technician Raymond did an excellent job of diagnosing the problem with my furnace and replaced the thermocouple quickly and efficiently. He also gave me the ******* discount on my final bill ( which I did not know about ). The office staff are also very personable and pleasant to deal with. Had them replace my thermostat last Sept as well and did a great job. A very professional company and would highly recommend their services to anyone. Will most certainly use their services again when needed in the future.

BBB

We had Thomson Industries replace our residential boiler and hot water tank with a ****** combi boiler. We could not be more satisfied with our whole experience, right from the estimating done by Rob right through the professional installation performed by Rob and Cory. Thomson's employees and the quality of their work are first rate. We highly recommend them.

BBB

Prompt service, good price. We had an excellent installer, more than happy. There was a follow up right away, which was surprising! We would highly recommend.

BBB

Very please with the new furnace Thomson Industry installed for me, a competent team came and completed the job as promised and took away the old unit. I even recommended a couple people to get their new furnaces from them. Keep up the good job ! Thanks.

Google

Positive: Professionalism, Punctuality, Responsiveness Professional, on time and great service!

Google

Professional and good

Google

I was entirely pleased with sales front end staff and installation team

BBB

Doug This company knows what customer service is. Was very pleased from the initial quote to the communications received from the office staff to the actual install. The installers were prompt and showed up right on time. They were very professional, knowledgeable and left the premises in a cleaner condition than when they arrived! The office staff completed all the documentation for the applicable rebates in a professional and efficient manner. Couldn’t have asked for more. Would highly recommend Thomson Industries to anyone.

BBB

The company did a great job on the winter maintenance on our furnace.

Google

Positive: Professionalism Fast Reliable and Professional service. Service tech Anthony was friendly and informative.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Booking was easy and straightforward. They have good covid policy that the lady who answered the phone was able to clearly stated. Our service person sazwar knows exactly what he was doing. He’s very courteous and professional. He serviced both our furnace and hot water on demand thing. He was knowledgeable careful and thorough. Payment was easy and straightforward too. Unlike some company never bother to send me a receipt Thomson industries provided me with an invoice detailing what tasks were done. It’s handy to have this for future reference. Thank u Thomson industries

BBB

We have had Thompson Industries come twice in the last couple of months to our home. First to do a furnace service and then to have our ducts and dryer vents cleaned. Both service men sent to us were courteous and very professional. We are very pleased with their work and will continue to call Thompson industries for any further work to our home.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Google

Positive: Professionalism, Punctuality, Responsiveness, Value

Google

Positive: Professionalism, Punctuality, Quality, Value Would definitely call Thomson again!

BBB

Thompson came in, did the work efficiently as quoted and as promised. Everything is working great and home is warm again! Thank you!

Google

Good service and installation of a tankless hot water system.

Google

Positive: Professionalism The inspector said good job.

Google

Very satisfied with the installation and prompt attention.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

BBB

Honest advice regarding replacement of my electric hot water heater, professional and timely installation.

Google

Positive: Professionalism, Punctuality, Quality

Google

Positive: Professionalism, Punctuality, Quality

Google

Good service had some issues with connecting up thermostat but they persisted got it done replaced a 37 year old furnace look forward to the new one

Frequently asked questions

What types of heating and cooling systems does Thomson Industries install and service?

Thomson Industries installs and services heat pumps, furnaces, air conditioners, ductless mini splits, and tankless hot water systems.

How does Thomson Industries handle scheduling and punctuality for service appointments?

Technicians and service staff are noted for arriving on time and completing work efficiently, often accommodating urgent needs and rescheduling when necessary.

What can customers expect regarding communication and professionalism from Thomson Industries staff?

Customers report that both office and field staff are professional, courteous, knowledgeable, and willing to answer questions clearly throughout the process.