BUSINESS REVIEWS

Thomson Industries

100-1628 Kebet Way, Port Coquitlam, BC, V3C 5W9, Canada

About Thomson Industries

Thomson Industries, located in Port Coquitlam BC, has garnered high praise for their exceptional service in heating and cooling solutions. Customers consistently highlight their professionalism, punctuality, and quality workmanship. The team at Thomson Industries is noted for their efficient installations, particularly of ductless heating systems and Daikin furnaces, which are lauded for their quiet operation and heat output. Despite minor feedback regarding communication and cleanliness, the company is quick to resolve any issues, often through their responsive and helpful office staff. The technicians are recognized for their thorough inspections and maintenance, ensuring customer satisfaction. With a reputation for delivering on their promises and providing value, Thomson Industries comes highly recommended for their HVAC services.

Customer reviews

Showing 151–200 of 483 published reviews.

Google

Service: Install AC

Google

Service: Install heating system Positive: Professionalism

BBB

A job well done. The crew was enthusiastic, knowledgable and business like. Very happy with the products purchased!

Google

Positive: Professionalism The guys were really hard working, don’t remember them eating or even taking a break. Non smokers, what I thought would take 2 days they did in a longer day without a single complaint. Called me when the project was finished and answered all my questions. Would love to have them back for my future install/upgrade (hopefully not breakdown) Thanks again!!! Zarko Services: Install AC, Install ducts & vents

Google

Services: Install thermostat, Install AC, Install heating system Positive: Professionalism, Punctuality, Value

BBB

We are extremely happy with our new furnace, water heater and heat pump, and especially with the fellows that did the installation. The new furnace is so quiet, we can hardly believe it. Many thanks to Thomson Industries.

Google

Team arrived on-time, were efficient and professional in their work. I have still to really test the AC (as it is still February at the time of writing), but install looks great and as expected. Only one minor issue with some wires interfering with the bifold door, but I was able to bundle these wires to the side myself afterwards. All-in-all, I would recommend Thomson for your install/AC work.

Google

I highly recommend this company and their staff. No complaints at all. Thank you kindly.

Google

Positive: Professionalism, Punctuality, Quality They arrived at 8:30 AM and were wrapped up and gone by 2:30PM. Very professional team that worked steady and did a first class installation job. I recommend Them for AC installation with no reservations Service: Install AC

BBB

Excellent service. Prompt and professional. Cannot wait for hot summer day to try the air conditioning,

BBB

The people at Thomson are a pleasure to work with. They are very prompt and professional in their dealings with me.

BBB

Very professional service. Great folks with whom to do business.

Google

Service: Install AC Positive: Quality

BBB

Good friendly competant fast service. The swrvice tech shiwed up pn time and everything went well.

Google

Positive: Professionalism I was impressed with the professionalism of the installers. The office staff were very helpful. I would recommend this company. Services: Install AC, Install heating system

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness Great communication from office and installers.Arrived on time and did a great job of wiring and installing AC unit. Very personable and professional. Service: Install AC

BBB

Very knowledgeable, cleaned up after service. Ensure clean foot ware when entering home. Definitely recommend.

Google

Heard these guys on AM730Traffic before and a year ago in 2020 Fortis BC were giving big rebates to encourage people to change over the newer High efficient condensing heating systems I decided to give Thomson a call. It was an absolute pleasure dealing with Thomson Industries. Guys are Professional, Knowledgeable, Prompt and Careful when following the provincial guidelines for Covid-19 protocols. They answered all my many many questions :) from how the duct work was placed, where the exhaust be located according to By-laws, how the system works compared to a conventional draft unit, tips on how to use the Daikin Smart Wifi thermostat on my cell. They even helped me plumb some CAt wiring to the external services panel outside. A year later there was some minor leakage issue for the Exhaust condensate piping near the unit itself. They came and fixed it with no hassle. They even helped me replace the hose for the condensate pump because they noticed bite marks our cat had chewed it up. They just installed a brand new one in just to be safe! Can not be happier with their service and this new Heating system. Recommended to my family and friends.

BBB

They did a fantastic job puting the furnace in. I will recomend them to friends and family.

Google

Positive: Professionalism, Punctuality, Quality Cleaning fixed problem of h/w tank sometimes not turning on. Service: Heating maintenance

BBB

The technician was prompt and vey courteous. She explained what she did thoroughly. Very pleased with the service.

Google

Service: Clean ducts & vents Positive: Professionalism, Punctuality, Responsiveness

BBB

They arrived exactly when promised and the technician was excellent. The price was as quoted and very reasonable.

Google

Positive: Professionalism, Quality, Responsiveness, Value Awesome experience from the sales process to installation. Everyone I dealt with in Thomson are courteous and professional. They answered my questions patiently, and there was no pressure at all from the sales consultant who handled our account. Thomson even processed the rebates for us. I am happy I chose Thomson Industries. Services: Install thermostat, Install heating system, Install AC, Clean ducts & vents

BBB

complete satisfaction with the furnace servicing. would be pleased to recommend Thomson

BBB

The company installed a new heating and cooling system and cleaned the ducts, Excellent crews. I am very pleased overall.

Google

Service: Heating maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Google

Services: AC installation, Heating maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Google

They were on time, did an excellent job and did it very neatly by rerouting existing pipe layout, explained what they did, cleaned up after finishing and left my place in same condition as it was before they started. In short, a job well done.

Google

Great company. Very knowledgeable and quick communication. All appointments were attended on time and in a very professional manner. This is our fourth unit (mini split system) that was installed in our place. They also installed Split System, Heat Pump and Gas Furnace for us a few years ago.

Google

Service: Heating maintenance Positive: Value

Google

Service: Install heating system Positive: Professionalism, Punctuality

Google

Amazing service, prompt and courteous, the tech was knowledgeable and very professional, as was the person booking the service. Definitely using this company for all furnace services and in 2022 when I have to replace the water tank.

BBB

Thomson Industries is a first-class company with its attention to detail, professionalism, and great workmanship. The crew was on time and had the new furnace up and running in about 6 hours. They completed the installation of the heat-pump the next morning. Dean, explained everything and spent time showing us how this thermostat worked. I would recommend this company for anyone thinking of installing a new furnace and/or heat pump.

Google

Positive: Professionalism, Quality, Responsiveness Great service and very professional. Service: Install AC

BBB

Absolutely excellent service right from the first phone inquiry to the completion of servicing my very old furnace! The technician who arrived very promptly, was friendly, efficient and gave me a verbal report. It was such a pleasant experience compared to others I've tried, so a 5-star review is definitely warranted. A new customer at ** years old, so the *******' discount was a very pleasant surprise. I asked if they sent reminders each year and was advised that they do, so I will be staying with them for sure. Thanks very much! ****** **

BBB

They were very helpful and professional. Did a great job and in a timely manner.

Google

Positive: Professionalism, Punctuality, Quality, Value The technicans showed up on time , and explained their findings to me when they were done . Even when i got a message on my thermostate the the furnace was not igniting properly , I called Thompsons Industry office and told them my situation within 30 min i got a call from a technician and he talked me through some procedures i found the problem and everything was good to go. If we could not fix the issues they were going to send a technician to the house . A good plan all around. Service: Heating maintenance

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Great service and Staff , would highly recommend their services ! Service: Install heating system

Google

Services: Heating maintenance, Repair heating system Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

BBB

Riley of Thomson Industries did a good and thorough job in servicing our furnace. Good work!!

BBB

Their workmanship was superb! Found things that were done incorrectly by the original builder and improved the layout of the boiler room and put in everything we needed to keep things running smoothly without tacking on an up charge.

Google

Service: Heating system repair Positive: Professionalism, Quality, Responsiveness

BBB

Great service for both installation and maintenance. I would recommend them highly. Great people to deal with from office staff to technicians.

Google

Service: Heating maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness Serviced our Navien Tankless hot water. Did a great job. Would hire again. Service: Heating maintenance

Google

Positive: Quality Thomson Industries and their representatives provided a great service for us ( furnace and heat pump). The office staff was always pleasant and the installers were friendly and very efficient. They left the worksite clean and were very unobtrusive. Great job! Services: Heating system installation, AC installation, Thermostat installation

BBB

Thompson Industiries is a great company with whom to deal. The Technician arrived during the scheduled time. He performed a maintenance survey on my furnace and took the time to explain everything and answer all questions.

BBB

Google

Service: Heating maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Frequently asked questions

What types of heating and cooling systems does Thomson Industries install and service?

Thomson Industries installs and services heat pumps, furnaces, air conditioners, ductless mini splits, and tankless hot water systems.

How does Thomson Industries handle scheduling and punctuality for service appointments?

Technicians and service staff are noted for arriving on time and completing work efficiently, often accommodating urgent needs and rescheduling when necessary.

What can customers expect regarding communication and professionalism from Thomson Industries staff?

Customers report that both office and field staff are professional, courteous, knowledgeable, and willing to answer questions clearly throughout the process.