BUSINESS REVIEWS
100-1628 Kebet Way, Port Coquitlam, BC, V3C 5W9, Canada
Write a reviewThomson Industries, located in Port Coquitlam BC, has garnered high praise for their exceptional service in heating and cooling solutions. Customers consistently highlight their professionalism, punctuality, and quality workmanship. The team at Thomson Industries is noted for their efficient installations, particularly of ductless heating systems and Daikin furnaces, which are lauded for their quiet operation and heat output. Despite minor feedback regarding communication and cleanliness, the company is quick to resolve any issues, often through their responsive and helpful office staff. The technicians are recognized for their thorough inspections and maintenance, ensuring customer satisfaction. With a reputation for delivering on their promises and providing value, Thomson Industries comes highly recommended for their HVAC services.
Showing 51–100 of 483 published reviews.
GooglePositive: Professionalism, Responsiveness Super happy with the service received. The sales rep was helpful and offered some good advice . The installation personnel were super professional and helpful when it came to answering questions and they did a great and neat job with the installation of new furnace and heat pump Service: Heating system installation
BBBWe had our heat ducts cleaned by Thomson after purchasing an older home. The service person was excellent. He arrived right on time, kept everything clean and did not disturb us much while doing his job. We were very pleased with the service.
BBBI am very happy to have chosen Thomson Industries for the purchase and installation of a new furnace and central AC in February 2022. The first servicing of both has just been completed. My experience with this company has been first class all the way with their skilled technicians being very efficient, knowledgeable and personable. Love that they never leave a trace of their work behind and are so pleasant to deal with. I wouldnt hesitate to recommend Thomson Industries.
BBBVery happy with the work the tech did.Very knowledgeable and pleasant, communicated the work he was doing to our unit.
GooglePositive: Professionalism Great service Service: Heating system installation
BBBGreat service from your technician. Polite, thorough, and willing to answer questions regarding our new system.
GoogleService: Heating system maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
GoogleIt was helpful to go over the issues related to noise levels, to have filters checked, and to get feedback on an option.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Great service! Service: Heating system installation
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GooglePositive: Professionalism, Punctuality, Responsiveness, Value Quiet, clean and diligent Service: HVAC system maintenance
BBBVery happy with Thomson Industries. No complaints at all. Very good service, especially from the office staff.
GoogleThe technicians are always very pleasant and willing to help with any questions I may have. Service: HVAC system maintenance
BBBWe had two technicians here for a problem with our mini splits. They were both knowledgeable and courteous and completed the job well and on time. The staff in the office are always kind, happy and also courteous. We are very happy with the company and their service.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Great team to work with. Services: HVAC system maintenance, Heating system installation
BBBVery pleased with all aspects of the purchase and installation. Condo mini-splits require some extra planning for energy supply and I believe the installers delivered the best solution. I was very satisfied with everything from the initial appraisal to the warranty followup; five stars!
BBBThe Thomson tech made it through a heavy snowfall when I had my doubts. The tech was fast and proficientin tuning up my furnace. My neighbour tried to call Thomson the night before but the office had closed 15 minutes earlier. I asked if he could fit him in also. He did my neighbours furnace tune-up also right after mine. I am very happy with Thomson and will be using them again.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value We were looking into getting our hot water tank replaced and we decided to go with the tankless water tank. The staff is so knowledgeable and answered my questions in a very professional and timely manner. We did not feel any sort of pressure from them and they offered us great service. The installation was impeccable- very well done we are extremely happy with the results and the way everything looks. Many thanks toThomson Industries for your time and professional support.
GooglePositive: Professionalism, Punctuality Thomson's service specialist Vladimir was Excellent. Thoroughly checked everything, even stopped the aluminum shaft from a banging noise. Thanks Service: Heating system maintenance
GooglePositive: Professionalism, Quality Had a fair quote and didn’t try to up sell me like a lot of others. They showed up on time and stayed late to make sure the job was done right. They performed everything as quotes and there were no surprises. Service: Install AC
BBBEverything was good thanks , the technician was courteous, and seemed to know what he was doing
GoogleServices: Heating system installation, Heating system maintenance Positive: Professionalism, Quality, Value
BBBI have been very pleased with Thomson Industries. They installed my ** unit in 2021, recently did some inspection work on my furnace and water tank plus annual check-up on the ** unit. **************** was excellent with their speed and knowledge. ***** *************** was a pro and they were quick to reply with a quote for some furnace work. I am pleased with this company.
GooglePositive: Quality We have been with Thomson for 10 years and have them do yearly maintenance on our AC, furnace and hot water on demand unit. The service techs are awesome, always friendly and very knowledgeable. They are very good at addressing concerns. Would highly recommend them to anyone! Services: Heating system maintenance, A/C system maintenance
BBBwonderful courteous thorough service - a first class operation !thank you to *** and his associates.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness The staff at the office are always so friendly and responsive. The technicians they sent to do maintenance on the A/C was so professional, polite and informative on what he was doing. We are so glad we used Thomson to install and service our condo air conditioner!! Service: A/C system maintenance
BBBVery happy with experience from start to finish. Heat pump install tech team were super polite n accommodating. Front end staff answered questions re estimate promptly. Felt confident we would be well served. One week post install n very satisfied.
GoogleServices: Heating system maintenance, A/C system maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
GooglePositive: Professionalism, Responsiveness, Value
GoogleThe technician was very skilled and knew what he had to do. He explained what he did and showed me what he did programming My controls. He was very polite
GooglePositive: Professionalism, Responsiveness good service Services: Heating system installation, Heating system maintenance
GoogleI would like to meet the person who has hired the men and women at Thomson. I have met many of the staff and they have all been so friendly and professional and knowledgeable about their jobs and serving their clients. Started when I got a quote agreed to with installation scheduled in 3 weeks . Me furnace died two days later. They rearranged their timing and had a new furnace installed the next day to keep us warm until the rest of the installation could be completed. My parents also had a complete system installed without a worry. Their accounting department even sent people to photograph the installation so we could get our full rebate from BC Hydro. I have recommended Thomson to friends who have had work done by Thomson. All have commented on the great service and professional people they met. Thanks again Services: A/C system maintenance, Heating system maintenance
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value The technician met all our expectations. He was very professional and explained to me what he was doing and testing. Thank you Holdon. Services: A/C system maintenance, Heating system maintenance
BBBHad a furnace service done and two weeks later a new hot water tank. Very happy with everything. Had a new gas meter fitted by ****** a few days later and their technician remarked on what a great job the installer had done with the new hot water tank. The employees are very respectful and easy to deal with.
GooglePositive: Professionalism, Punctuality Came on time, instal went great. Very professional. Thanks Services: HVAC duct & vent cleaning, Thermostat installation, Heating system installation
GooglePositive: Professionalism, Punctuality, Quality Personable and professional staff. Service tech was on time and completed in a timely manner. Service: HVAC system maintenance
BBBGas furnace annual service, technician came on time and did a very good job.
BBBHeat pump annual service. Excellent. On time and very informative,
GoogleVery reliable. Good crew on both initial installation of new furnace and then follow-up maintenance.
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GoogleVery pleased with service from Thompson & felt that we got good value as well.
BBBGood Company with great employees who know how to do their jobs. Good communication right down from the Sales person to the installers. Very happy with the installers work. I asked for the furnace to be lifted off the floor slightly and to be re-positioned. They did an excellent job re-building the duct work as needed and also in extending piping up thru the roof. Very professional. As for the ****** Furnace chose the model ****** and after one full week of service it appears to be a very good unit with lots of heat and nice and quiet. Thank you !
GooglePositive: Professionalism, Punctuality, Responsiveness, Value Installed tankless water heater. Great experience from the estimate to the installation. Kept in constant contact and were prompt in every way. Highly recommend.
BBBFantastic customer service. My 94 year old mother in law's furnace broke down right before Christmas. Tried to get someone to come out, all busy till after new year.ybfrienda son Matt B***** who works for Thomson industries in a different division for someone to call me and I had an estimate done super fast. We decided to go with new furnace as opposed to repair. This was done first thing Dec 27. Dave the estimator who lives in same town came out through all the snow to assist us and was both personally and professionally wonderful. He explained everything to us and pointed out extras that would need to done to bring everything up to par. The two guys that came to install were fast and efficient and also very personable. Would recommend this company to anyone
GoogleFrom the initial quotation visit to sweeping up after install these folks are professionals through and through. Other than paying the invoice the customer doesn't have to worry about anything including submittal of rebate paperwork. Sales, office and field staff are engaged and knowledgeable. Thank you for making our home so comfortable Thomson.
BBBVery good communication with company and technician. On time and did the work very professionally.
GoogleGreat service. Thank you Services: Thermostat installation, Install thermostat
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value We had a combi boiler installed. The Thomson crew did an amazing job! It definitely wasn’t cheap but the price was more competitive than the other 3 companies I got quotes from. I would highly recommend Thomson! Service: Heating system installation
GoogleVery professional, work was done in a very satisfactory way. From the estimator, office staff, to installers, they were very polite. They also installed a furnace about 3 years ago. Would highly recommend.
GooglePositive: Professionalism, Punctuality, Responsiveness Staff is very professional, extra mention to Rob and Oscar, Amber and Tricia, for their attention to details. Service: Heating system installation
Thomson Industries installs and services heat pumps, furnaces, air conditioners, ductless mini splits, and tankless hot water systems.
Technicians and service staff are noted for arriving on time and completing work efficiently, often accommodating urgent needs and rescheduling when necessary.
Customers report that both office and field staff are professional, courteous, knowledgeable, and willing to answer questions clearly throughout the process.