BUSINESS REVIEWS

Thomson Industries

100-1628 Kebet Way, Port Coquitlam, BC, V3C 5W9, Canada

About Thomson Industries

Thomson Industries, located in Port Coquitlam BC, has garnered high praise for their exceptional service in heating and cooling solutions. Customers consistently highlight their professionalism, punctuality, and quality workmanship. The team at Thomson Industries is noted for their efficient installations, particularly of ductless heating systems and Daikin furnaces, which are lauded for their quiet operation and heat output. Despite minor feedback regarding communication and cleanliness, the company is quick to resolve any issues, often through their responsive and helpful office staff. The technicians are recognized for their thorough inspections and maintenance, ensuring customer satisfaction. With a reputation for delivering on their promises and providing value, Thomson Industries comes highly recommended for their HVAC services.

Customer reviews

Showing 1–50 of 483 published reviews.

BBB

My neighbours recommended Thomson Industries to me and I have been very happy with their service from start to finish. They were also very helpful in advising me on applying for rebates.I would highly recommend them.

Google

BBB

I ************ was very happy with the service from the original visit from ******* from Thomson to the completion of my installation. I am in a strata and we first had to get approval for individual owners to install air conditioning. During the process, ******* demonstrated the heat pump for the strata which helped quell concerns about noise and quality. ***** and ******* installed the heat pump and did a superb job. They even vacuumed up any dust and rehung a picture for me that was too close to the head to another location. The electrical done by their contractor, Pacific Star, was tidy, concealed and top notch. I am extremely pleased with their service and appreciate their patience while our strata went through the process of getting the bylaw written and approved. Now I can enjoy my summer.

BBB

I was very impressed with the group of men that came to install my air conditioner. They were professional, polite, and respectful. I would highly recommend Thomson Industries and will use them again if and when I move

BBB

From the estimator to the installers, we had great service. Living in a strata made the process a lot longer to get started, and they still stood by their original quote. The installers arrived on time, advised us of what they were doing and why, and were very pleasant. We would recommend this company without question.

BBB

I have a new heat pump that is already paying dividends in this hot weather. Very efficient installation team. Friendly office staff to book the appointments and follow up as well to apply for relevant rebates. Excellent all round.

Google

The guys were young but professiona, quick and efficient.

BBB

Google

From initial phone call for information on the product to the after installation visit to help us understand the new thermostat,(and everything in between), Thomson Industries proved itself to be excellent in all categories listed above. Quality, Value, Professional and Friendly, Responsive and On-Time - they covered all bases beautifully. We are very happy with their service.

Google

Installed tankless hot water system. Excellent job! Efficient and courteous staff. The new Rinnai system works great!

Google

Riley was fantastic! Highly recommend!!

BBB

Very thorough with the annual cleaning. Very friendly and courteous staff. Thank you.

Google

They were very knowledgeable and all my questions were answered. It looks fantastic a job well done. Thank you!

BBB

Very thorough with the annual cleaning. Very friendly and courteous staff. Thank you.

BBB

Prompt and courteous service. This was a routine service under contract Re our ductless mini split system.

BBB

Very polite Glad to answer any questions. On time and on budget. New furnace and AC work great.

Google

Were thorough and efficient.

BBB

Very thorough with the annual servicing they do. Polite, friendly and efficient.

Google

Very good service, and professional!

Google

Company was clear, communicative and quick. Also had competitive pricing.

BBB

Very happy with the service provided for our Furnace, the technician arrived on time, reviewed work performed and any potential parts that *** require replacement in the next ***** months. Will sign up for their Home Comfort Plan and include our A/C unit, for annual servicing.

Google

I was very pleased with the install. The technicians were polite, efficient and very likeable. Everything was done in a timely fashion. I had no idea what it entailed to have the job done, it was certainly an education. All went very well and I would definitely recommend your company. Betty

BBB

Technician (******) arrived on time & was a very pleasant young man. He was very efficient & did his job well. It's a pleasure to have a trustworthy technician in our *********** a plus when they show they are happy in his job. ****** was very polite to chat with & answered any questions regarding the workings of the thermostat for the a/c & furnace. We have been well pleased with all Thomson Industries personnel who have done work in our home. Thank you.

Google

GARETT AND HIS COWORKER DID A VERY GOOD JOB WITH THE INSTALLATION OF MY DAIKIN AC SYSTEM. VERY PROFESSIONAL WORK..

Google

BBB

Have dealt with this company for three years and find them very professional and the tech that shows up and does the work are very experienced and extremely friendly.

BBB

Very polite and efficient technician serviced both the furnace and tankless water heater. Have used Thomson Industries for servicing in the past and will continue using their services annually.

BBB

Professional courteous and efficient on the install of the new furnace onto our rental property. Tenants were informed and the instal handled very well. I would heartily recommend Thompson Industries.

Google

Very happy with the service provided. Can't wait for the weather to warm up so I can start using my central air conditioning.

Google

BBB

Not a complaint but the outside ****** ********* Air Conditioning unit installed was much larger than anticipated.The Technicians were efficient, experienced, friendly, and very professional.They kept disruptions in the home to a minimum and did excellent cleanup during installation and upon work completion.The Office Staff were also very helpful and pleasant to talk with.I'm certain to use their services again in the future.

Google

Technicians are professional and communicative. They did the project with good quality.

Google

Positive: Professionalism, Punctuality, Quality Very professional employees Thoroughly cleaned up after installing ductless ac unit Service: Ductless heating & A/C services

Google

Our installers were on time and very courteous. They were very knowledgeable about the products and they cleaned up after the job was complete.

BBB

The Thomson maintenance person arrived on time, was curteous and efficient.

BBB

Great service by the install crew. They were courteous and made sure they answered all our questions. Did a great job cleaning up. Equipment working well, very satisfied. Appreciated the office staff support getting my rebates.

Google

Service: HVAC system maintenance Positive: Professionalism, Punctuality, Quality

Google

He came.. he cleaned/checked..all good!

BBB

Thomson Industries installed our Heat Pump last October. I would highly recommend Thomson to anyone thinking of installing a heat pump system.Our Daikin heat pump system includes an outside and five-room air conditioner unit. Our installer and his apprentice were very Professional and precise, not only in the installation but also in answering any questions from my wife and me. I also have to thank the office staff, in particular, ******, **********, and *******. They answered all our concerns ( which were minor ) and went out of their way to alleviate them.A particular shout-out to *******, who was so patient in helping my wife understand all our government rebates.

BBB

We had our ducts cleaned, furnace serviced, and air conditioning installed, excellent service!!!

BBB

Great service from estimator to installers. Only issue was they could have swept up before leaving.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Quality workmanship and on time. Service: Heating system installation

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Awesome, excellent installers Jarret and Ret . Thank you you two for caring and doing excellent work

BBB

Thomson recently did an annual inspection of our heat pump, furnace and tankless water system. They were courteous, efficient and thorough, discovered a small problem which they will fix. They arrived at their scheduled time and were completely unobtrusive.

BBB

I have had no problems since I have chosen ******** Industries to install our new furnace in 2020. Professional and honest consult and did not try to upsell anything and sold me exactly what my house needed within our budget and offered monthly payments. The service technicians every year since have been friendly, knowledgeable, patient and professional. I am so happy we decided to go with ********! Also very easy to deal with the business. Easy and quick communication.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness Solid work, friendly crew, very efficient. Excellent choice, pleased I called them. Service: Heating system installation

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Google

Colby was amazing and very professional and friendly! He was very thorough in explaining how to up keep our heater. Overall would recommend having them come again! Colby was also punctual and very tidy! Thank you Colby and we hope to see you next year!

Google

Very informative and friendly. Always impressed with the service provided.

Google

Thank you Adriel. Appreciate your help.

Google

Very knowledgeable young man. Took the time to explain the situation and made the effort to solve the problem. An asset to the company

Google

Frequently asked questions

What types of heating and cooling systems does Thomson Industries install and service?

Thomson Industries installs and services heat pumps, furnaces, air conditioners, ductless mini splits, and tankless hot water systems.

How does Thomson Industries handle scheduling and punctuality for service appointments?

Technicians and service staff are noted for arriving on time and completing work efficiently, often accommodating urgent needs and rescheduling when necessary.

What can customers expect regarding communication and professionalism from Thomson Industries staff?

Customers report that both office and field staff are professional, courteous, knowledgeable, and willing to answer questions clearly throughout the process.