GoogleOverall great experience. Robin Grady was amazing guiding me through the process. Couldn't have done it without Robin's expertise and the help of the entire Platinum staff.
BUSINESS REVIEWS
Platinum Benefit Services, Inc.
2920 Drane Field Rd, Lakeland, FL, United States
Write a reviewAbout Platinum Benefit Services, Inc.
Platinum Benefit Services, Inc., based in Lakeland, specializes in guiding families through the complexities of Medicaid eligibility for long-term care. With a professional and courteous staff, they provide personalized assistance, ensuring a smooth and timely process. Clients praise their patience, understanding, and prompt communication, highlighting the team's dedication to reducing stress during challenging times. While some clients suggest a need for more empathetic communication, the overall sentiment is one of gratitude for the expert navigation provided by Platinum Benefit Services, making them a highly recommended partner for those seeking Medicaid assistance.
Customer reviews
Showing 101–150 of 205 published reviews.
GoogleGoogleJust wanted to Thank Platinum Benefits for going above and beyond! Special shout out to Ashley Bradley and Barbara Ammon. I would give 10 stars if I could.
GoogleThe Medicaid process is not easy. It can be very frustrating, alot like applying for a mortgage. However, my mother's application was completed quickly and she was approved the first time.
GoogleThis particular firm needs and deserves more than just a five star review. The people of platinum benefits went above and beyond any expectations I had. Since I did not know much about how this works. They lead me thru a very hard part at getting my momma taken care of. They were our angels. And they went to war for us. We definitely will always use platinum benefits for any and all future needs. THANK YOU PLATINUM BENEFITS FOR ALL YOU GOT MY MOMMA AND MY SELF THRU. IF YOU ARE LOOKING FOR THESE KIND OF SERVICES PLEASE CONSIDER THIS FIRM. THEY ARE TRULY LEGIT. ...
GoogleOnce again, Platinum Benefit succeeded in helping us navigate a very difficult situation. They helped me many years ago with my father, and when I reached out again regarding my mom, they were happy to assist us again. I felt better knowing I had their knowledge and expertise on my side. Thank you! Terra, Jenna and the entire PB team!
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GoogleHaving Platinum Benefits as my wife's mom's advocate (Leeann Harrell) for all things Medicaid related was the best decision my wife (and my family) could have made. We did our part as requested with precision and haste, while Plat Ben did theirs. Platinum Benefits is worth every penny. The follow up is incredible. The service impeccable and polite. I highly recommend the service they provide. Teamwork makes the dreamwork is not just a saying. It is actually a necessary fact in dealing with the state. Hire them, follow instructions, celebrate!
GoogleI was impressed with the quick responses and their thoroughness.
GooglePlatinum Benefit Services is the most qualified team to handle your Medicaid case. Terra and Tony are very knowledgeable, and supportive. They educated me on the process of Medicaid approval. They responded to my emails, phone calls immediately, they answered all my questions and concerns. Trust them, follow their directions and they will get you approved. Terra, I want to send special thank you to you, because you are the expert, very professional and on the spot telling me what documents to provide and when. It took a while, but my husband got approved! I highly recommend Platinum Benefit Services to handle you Medicaid case!
GoogleRobin did a great job. Her attention to detail made the process run smoothly.
GooglePlatinum provided excellent service for us. The details were explained and followed thru on in a very professional manner. We highly recommend this Service to obtain Medicaid for your loved ones.
GoogleThanks for the peace of mind and quick process!
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GoogleWas great dealing with platinum. They answered my questions and returned my calls and emails in a timely manner. I am happy that we went witch them.
GoogleAlways keeping me updated, and helping me with certain things when needed. BIG THANK YOU for everything 😀
GooglePlatinum Benefit Services were an amazing team that has assisted me greatly through the process of getting my brother approved for Medicaid. I will gladly recomend them to anyone in need of these services.
GoogleI had two exceptional individuals assist me through the governments complex process to assist my brother's needs at the end of his life withe long term care assistance. Special thanks to Leeanne Harrel and Hillary Hayes for their expertise and compassion. They made it clear that Medicaid and the US government may not be logical and to just allow Platinum to lead to get to the desired outcome.
GoogleI worked with Terra at Platinum and she kept me up to date. Answered all my questions and was extremely helpful getting my dad on Medicaid. Thank you I appreciate everything you did.
GoogleVery thorough in information I requested or in answering questions I had. Really enjoyed working with Leeann Harrell.
GoogleTerra has been very helpful and a pleasure to work with.
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GoogleThank you for a job well done!
GooglePlatinum was very helpful, especially Ms. Ammon, in helping my mother with her Medicaid application. She kept us updated on the progress of the application and the documents which were needed.
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GoogleLove working with Terra very professional and gets things done
GoogleThe process for Medicaid and placing your loved one into a long term residence can be stressful and difficult. Platinum Benefits will take away all the burden through this process for a successful outcome. My Medicaid advocate LeeAnn was patient, understanding, and most of all kind. I highly recommend using this company to help with longterm placement for your loved one.
GooglePlanning for our senior parent's future is a difficult and emotional process. The staff at Platinum Benefit Services were extremely knowledgeable. Ashley, Terra and Amanda were amazing and held our hands as they walked with us through each step of our journey. I'm sure there were others that worked behind the scenes to help the process go smoothly. I wholeheartedly recommend Platinum Benefit Services for your elder planning.
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GooglePBS has been tremendously helpful navigating us thru the overwhelming medicaid application process. I really appreciate the attention to detail that Robin is on top of and she really knows her stuff! I am extremely grateful that Tony and Robin are so very knowledgeable and gave us very good advice on our next steps. We had some juggling to sort out after a denial and with their advice we were able to turn this denial into an approval! This was a very anxious time for our family and Robin held my hand and helped to make this process manageable and less overwhelming. I am so very grateful and would highly encourage everyone to trust their expertise and wisdom. Thank you so much!!! Platinum Benefit Services are the best!!!
Googlevery good service, I found they can be trusted to get the job done,
GoogleThank you for your help in getting Medicaid benefits for my brother. It was a long process but, Platinum Benefits kept me informed in every aspect of the process. I would recommend your service to others in need.
GoogleVery professional and polite and fast service thank you
GooglePlatinum Benefits has been very helpful with my family’s situation.
GoogleTerra was extremely helpful with handling the filing for my husband's Medicaid. She was always pleasant and avsilable to answer any questions.
GoogleIf needing a dedicated company, devoted to accomplishing the mission they set out to achieve - you've found Platinum Benefit Services, Inc...
GoogleThis companies services' have been a blessing for me. My representative is Terra, who has been cordial, prompt, and extremely helpful. I could never have accomplished my goals without her. Thank-you.
GoogleExcellent support throughout the process. Highly recommended.
GoogleI would highly recommend Platinum benefits for anyone seeking help going through the difficult Medicaid process for a loved one. They will lead you every step of the way. They are a very professional and caring group. Robin Somoza, Medicaid Advocate is amazing. She was so patient, helpful, knowledgeable and always returned my phone calls or emails quickly.
FacebookEveryone was very professional, kept me informed of the entire process. Highly recommend.
GoogleWorking with the team there was a pleasure
GoogleThis was the best decision I made when it came to helping me through the process of getting Medicaid for my loved one. They step you through everything and connect you to the right people to make sure you and your loved ones are protected and the process goes through. Thank you, Platinum Benefits!
GooglePlatinum Benefit Services was very professional,caring,and efficient with helping my dad get approved for Medicaid for my mom who unfortunately has very bad dementia. They followed through on everything and kept us updated on everything. There cost was also considerably less than other elderly lawyers. Thank you so much
GoogleThe team at Platinum Benefit Services were invaluable in helping our family navigate the process of applying for Medicaid. They are knowledgeable, thorough, patient, and incredibly kind. Truly amazing. I recommend them highly.
GoogleThe staff and especially Terra Pryor worked many long hours in getting the Medicaid approval for my wife. I will recommend your service to anyone that I interested in your service's.
GoogleI have been very satisfied with Platinum Benefits. The staff I worked with were very helpful & knowledgeable. I could not have done what they did for me myself. I would highly recommend their services!
GoogleThank you Kerri & Robin for all your hard work in getting my Mom approved for Medicaid. You two were so helpful and a blessing to our family. I don't know how I could have done this without you. This is so new to us and such a stressful time for our family and it's nice to know that I could call you for anything. I would definitely recommend Platinum to friends and family that need help in applying for Medicaid! Thank you again. Dee Schulz
GoogleThe extraordinary patience of my advocate, Robin Somoza, was a Godsend. She helped me through many difficult days working to help my husband get benefits and security for the future.
GoogleThe salesperson was knowledgeable and efficient. I was very pleased with the service.
GooglePlatinum Benefit Services is the gold standard for assisting with Long Term Care benefits and Medicaid application. They worked tirelessly to help qualify my parents at the same time. We are so thankful for them, and could never have made it through without their efforts and support. Tony and Jenna, you and your team are amazing, and we will always be thankful for all you accomplished. Laurel Lucas
GoogleFantastic company! They made this complicated issue so easy. Everyone I spoke with was extremely knowledgeable and courteous. Never felt uncomfortable calling them with any and all of my silly questions. They were there and helpful every step of the way. I highly recommend Platinum Benefit Service. In this crazy rushed world we live in, they were absolutely fabulous to deal with.
Frequently asked questions
What services does Platinum Benefit Services, Inc. provide?
Platinum Benefit Services, Inc. assists clients with navigating the Medicaid application process, including form preparation, submission, and advocacy with government agencies.
How does Platinum Benefit Services keep clients informed during the process?
The team regularly provides progress updates and is responsive to questions via phone and email, ensuring clients are informed every step of the way.
Who can I contact at Platinum Benefit Services for assistance?
Clients work with knowledgeable and courteous staff members who guide them through the Medicaid process, including specialists like Terra, Barbara, Leeann, and others mentioned for their expertise.