GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Respectful of my property
About Highlander Marketing Services
Highlander Marketing Services specializes in providing top-notch basement waterproofing solutions. Praised for their professionalism and expertise, they ensure homes stay dry and secure. Customers rave about their thorough and knowledgeable staff, from the initial assessment by structural engineers to the diligent work crews. Despite being a bit pricier, Highlander's quality service and guaranteed dry basements justify the investment. They are recognized for their respectful property treatment, meticulous cleanup, and reliable communication, even when scheduling challenges arise. Highlander's commitment to excellence and customer satisfaction makes them a highly recommended choice for anyone seeking to protect their home from water damage.
Customer reviews
Showing 151–200 of 291 published reviews.
GoogleGooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Kevin did my estimate and designed the French drain system. It was far more efficient than the one proposed by my plumber. It saved me a lot of money and seems like a better design. The crew was professional and efficient. Start times and everything we're clearly communicated. Everything went as expected which was great! Would highly recommend.
GooglePositive: Professionalism, Quality, Responsiveness, Value the overall experience was good, the guys that did the job worked their tail off. Greatly appreciate the work done.
GooglePositive: Professionalism, Punctuality, Quality
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value The whole team is very responsive, the actual workers are polite and left us with a clean basement. Our 122-year-old house will last another 122 years... (at least the foundation will) I highly recommend Highlander Waterproofing & Foundation Repair
GooglePositive: Professionalism, Quality, Responsiveness Good work and fast, in the future will be good to had some one to reinstall the items they need to remove to do the work.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Great company, this is second job they have done for me. Would highly recommend them!
HomeAdvisorDillon and his crew were excellent. II have not senn such a work ethic like this for quite some time.
GoogleI was very happy with the work Highlander performed. The workers were all very professional and friendly. I appreciated the follow-up call to make sure my expectations were met.
GooglePositive: Professionalism, Quality, Responsiveness, Value I am very happy with the whole process.
GoogleFair price and actually finished ahead of schedule
GoogleEvery thing was kept neat and tidy, I found nothing to complain about.
HomeAdvisorVery knowledgeable customer service representative. Workers were very professional and hard working! They finished the job in only 2 days!
HomeAdvisorThe work was done in less than 3 days . Everyone was very nice to work with.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value This was our first experience of using this company. And it was an overwhelmingly satisfactory. Our wet basement was fixed and the mold issue was addressed in a very timely manner. We were served by Mike and Mike (father and son), who were very professional, punctual, knowledgeable about the issues and the answers to all our questions. It is a very reliable company to deal with. I would definitely hire them again, and highly recommend to use their service !
HomeAdvisorWorkers were professional and respectful. They took the time to answer any questions I had as the work progressed. A quality job.
HomeAdvisorThe crew that worked on my basement was very professional. I have a dry basement for the first time since I moved in. Exceptional service and great people. I highly recommend them.
GoogleVery nice gentleman
HomeAdvisorWorkers were very respectful and cleaned up their work site very well when the job was completed.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value From the initial consultation with Kevin, phone contact from the company, and the professionals that handled the installation of the interior french drain, we couldn't be more pleased with every aspect of the experiance with Highlander. We've already recommended them to people who have asked.
GooglePositive: Professionalism, Quality, Responsiveness The team was very responsive to the specifics of the situation, and the crew was professional and kept the area clean during the process.
GoogleWe had an interior French drain installed by Highlander in July 2022 after speaking with 3 different waterproofing companies. Highlander was slightly less expensive and seemed very knowledgeable about the process while not being nearly as pushy as some of their competitors. In fact, while some sat us through 2 hour long consultations, Highlander was in and out with their quote in 45 minutes and left us feeling just as satisfied. During the install the crew was SUPER nice, polite, and respectful. Job was done in a day and a half much to my disbelief. All my concerns were addressed. Jobs done and looks great. Only complaint was, and this is my fault really, I didn’t lay down anything to protect our nature stone flooring in the finished basement and it is now filthy with some concrete drippings. They cleaned but because nature stone is porous and bumpy, the dirt just found it’s was into every crevice. We are going to try and power wash/patch. Overall I’m VERY satisfied with our decision.
HomeAdvisorHighlander is an excellent company to work with. They answer all questions, listen to your concerns, explain the work in detail, and provide great customer service throughout the process. In particular, we want to thank the production manager, Mike, for his analysis, problem solving, and thoroughness of his service. We appreciate that he took time to check our system to make sure it was running great. That is great customer service. Definitely will recommend Highlander to others. Thanks!
HomeAdvisorThe team was professional and fast. The basement is dry and not smelly. Thank you, Highlander!
HomeAdvisorProfessional and friendly installers.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Each person that came for this from start to finish were professional and treated me with much respect.
HomeAdvisorThe crew was professional. Any questions I had were clearly explained. Overall, the job was done to my satisfaction. Would refer other clients. Keep up the good work.
HomeAdvisorAs we're all know Covid messed up many things bit these folks muddled through it like most of us. They do good work and stand behind it. I mean this. I had to have then come back for minor repairs over the last 5 years and they were right on it, well done!! I had separate work done 3 times from them and very happy. à °à  à  à  à °à  à  à Â
HomeAdvisorI thought the guys did a great job, professional and courteous and prompt service. They put a French Drain in on 2 connecting properties Not an easy job Would highly recommend Highlander Waterproofing à °à  à  à Â
HomeAdvisorThe work crew:Chris,Adam,Robert,and Brian were the best. They worked all day, they worked hard and were extremely personable.
HomeAdvisorDid what they said they would do in a timely manner. Very nice /courteous. Hard working guys . I was pleased with work done. The workers themselves worked hard. Didnâ t loaf around. Job looks great.
HomeAdvisorThe guys did a fantastic job getting the basement done. We have a very old house and the basement is a bit awkward to navigate, but they got the whole project done in about two days. A very good experience and I am very happy with the results! My basement always had water in it and their was a bit of a smell. It's been roughly 3 weeks and the smell is entirely gone and the basement is bone dry!
GooglePositive: Quality Very good experience for me. Bought a house and found bowing in the wall. Highlander came recommended with other companies but was the only company that could come out and do a free estimate. No down payment that was big for me. It was smooth process from start to finish! Thanks!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Crews were professional and interacted well with my kids. They took the time to explain things and were courteous with the impact on the household. Worked quickly highly recommended.
GooglePositive: Value
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Everyone did a great job. They were ready to get in and made time for my job sooner than expected. They also finished it sooner than expected. Very happy with the results and everything seems to be working fine. Clean up could have been a little better but all and all I'm very happy. Thanks guys
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Tony and his crew did a great job waterproofing our basement. They were in and out within 3 days and left the basement looking better than it was originally. The crew was friendly and professional and they cleaned up at the end of each day and showed me around for a progress update. We are very impressed at the quality of their work and were even happier to see the sump pumps in action after the first big rain storm following the job. Everyone at Highlander was very helpful and Mike gave us all the information we needed to finish our basement with the new waterproofing system. Thanks guys. We would definitely recommend.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Bobby and his team did a wonderful job with the installation of a French drain in my home. They arrived early each morning; Bobby explained what his team would be doing that day and addressed any questions I had. They took great measures to prevent as little a mess as possible and cleaned the work area each day. I am very pleased. Thank you Gentlemen!
HomeAdvisorThe drop down menu for specific project has only one option. I had a French drain installed due to excess water in an area in my backyard.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value I was very pleased with the work done by Highlander. The team that worked on my project were fast, on time and very helpful in explaining what was going to be done. They were the best. I would recommend Highlander highly. Thanks again for a job well done!
HomeAdvisorThe crew that did my drainage work headed up by Shaun was impressive. They stayed until the project was completed and were informative, polite and cleaned up after. Great crew.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness Mark and team were great to work with and the quality of work was fantastic. Highly recommend Highlander for basement water proofing solutions
HomeAdvisorTony and his team were hard working and respectful. They took time to prep all the areas.
HomeAdvisorJames, Mark,Brandon and team did a nice job. Professional and responsive. Would use them again if the need exists.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Mike did a great job!! Very professional!!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness The team was extremely professional and did the work on time. Any question I had was answered in a way that I could understand. They cleaned up after themselves. And the foreman, Rich, gave me tips on how to fill in the flooring and wall after they did my basement waterproofing system. Thank you.
HomeAdvisorThe crew worked very hard and quick got it all done in 2 days. Would highly recommend them to anyone who needs foundation work
GooglePositive: Quality Overall good job, very professional and got everything done as expected. Would use again.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value
Frequently asked questions
How does Highlander Marketing Services handle project scheduling and punctuality?
Highlander Marketing Services is noted for punctuality and completing projects in a timely manner, often communicating clearly about schedules and any delays.
What level of professionalism and communication can I expect?
Clients report professional, knowledgeable staff who explain work thoroughly, answer questions promptly, and maintain good communication throughout the project.
How does Highlander ensure cleanliness and respect for my property during work?
The team takes care to keep work areas clean, uses protective measures to prevent dust or mess, and respects clients' spaces by cleaning up thoroughly after completing work.