Highlander Marketing Services specializes in providing top-notch basement waterproofing solutions. Praised for their professionalism and expertise, they ensure homes stay dry and secure. Customers rave about their thorough and knowledgeable staff, from the initial assessment by structural engineers to the diligent work crews. Despite being a bit pricier, Highlander's quality service and guaranteed dry basements justify the investment. They are recognized for their respectful property treatment, meticulous cleanup, and reliable communication, even when scheduling challenges arise. Highlander's commitment to excellence and customer satisfaction makes them a highly recommended choice for anyone seeking to protect their home from water damage.
Showing 101–150 of 291 published reviews.
GoogleThey were able to match the price to competitors, showed up the next morning, the work was completed within 4 days (had some hiccups due to the unexpected structural barriers). They left the area cleaned and well organized. So far no issues. Very satisfied
GoogleMy basement was a mess, water has been destroying it for years, Highlander showed me and educated me about my basement and was very professional. They solved my problem, fixed my basement and gave me a lifetime warranty. I am extremely happy with everything they did.
GoogleI am extremely happy with the work Wesley and his crew did on our basement . They were clean , efficient and polite . They all took the time to explain everything from coming to give us an estimate and work that had to be done to the paperwork that needed to be done and then completing the work . All work / construction was done in a very timely manner matter . I would recommend this company to any and all who need their basement waterproofing done to drain work around outside of house . We are very happy with all we dealt with . Allen Aldrich & family Jasper , NY
GoogleHighlander came and did an interior French drain in our downstairs and garage. They were amazing. They covered everything to keep it as clean as possible. They were efficient, polite, and kept out of our way. They put in a French drain, a sump pump, and connected downspouts to drain run off. They did all this in 3 days without interrupting our schedule. I recommend them highly if you have water problems in your basement. They have wonderful finance options. Great company.
GoogleMy husband and I were very impressed with Highlander Waterproofing & Foundation Repair's prompt communication - they were the only company to reply to my initial inquiry. John, the person that come out to inspect and give us a quote, was very knowledgeable, could answer ALL of our questions thoroughly, and gave us the confidence to book them. While there was a language barrier with the crew, we were able to communicate using Google Translate, and they were able to give a good demonstration of how the system works. The crew worked a full day and a half, getting the work done faster than we anticipated. They were quick, efficient, and friendly. The quality work was worth the cost. The crew was able to complete the work without moving our hot water tank, and that initial moving cost was taken off our bill. This company seems very honest, and we would recommend them to anyone looking to waterproof their basement.
GoogleGood communication, they had neglected to add a service port as we had discussed earlier, so came back later to complete the job. The quality overall looks good, haven’t had a chance to see it work.
GoogleProfessional and caring from time of the inspection of our foundation to replacement. Excellent workmanship. The crew replaced a decaying basement wall working long hours to accomplish the work in one day. They also cleaned the job site after their long day.
GoogleHad a great experience with Highlander. The salesman was attentive and offered reasonable solutions for my needs. The crew that came out did their work effectively, efficiently, and left the place without messes to clear or clean. A great experience all together with instillation.
GoogleThey did an excellent job and left my house pretty darn clean.
GoogleThey were very professional and they did a fantastic job. Very happy with them.
Google
GoogleI had the pleasure of having Josh as my tech 8/12/24 who installed 3 new pumps for me. He is very friendly, professional, polite. The work force can take lessons from Josh as this is how everyone should be !! I am beyond pleased & satisfied w/ the services Josh provided for me !! I would highly recommend him in for all services you provide. PLEASE recognize & show Josh company appreciation. Do something special for him. He certainly deserves it. Take care of him. You don't want to ever lose him from your employ. Word of mouth goes along way. I'll be spreading the word of the positive outcomes I received. Again, Thank You, Christopher Samu
GoogleHighlander did a outstanding job on our basement and garage . Mike and his crew were professional, punctual and answered all my questions and concerns. He continues to be available for any questions i have had after the install. I highly recommend this company and crew. Outstanding quality workmanship. Very easy to work with!
GoogleThe entire experience - from the initial consultation through the completion of the job - was pleasant and professional. Brandon was definitely a subject-matter expert and walked us through the entire process during the initial meeting. Communication was excellent leading up to the start date, and the 4-man crew that arrived was well-prepared and really knowledgeable. Whenever I wandered down to the basement, they were happy to stop and answer my questions. The work was thorough, professional and FAST. They under-promised and over-delivered. They were in and out in 5 hours and now our basement is TRULY waterproof. Thanks to everyone who made the experience a positive one.
GoogleFrom the first phone call to the final walk through Highlander exceeded all of our expectations. Communication was easy, all of the staff was kind and responsive and it was the easiest process. We couldn’t be happier with their work and final product. We’d recommend them 100%!!
GoogleHighlander is a great company to work with. I can compare because I always research contractors extensively for any projects and also have 3 final offers to be able to compare. Melio, Arley, Cameron really made a difference from the assessment visit, to the proposal development, installation and follow up. I highly recommend that you engage them for your basement waterproofing projects.
GoogleBasement had water leaks in one section. Exterior walls conditioned; sump installed. With this constant rain pump working perfectly. Waiting to see how long moisture in floors takes to disappear,
GoogleGave me an estimate the same day he first came to look & said the amount wouldn't change if something unexpected happened. Quick and painless.
GoogleAll went as planned. Concrete work looks good. Would recommend this company to anyone in the market for this type of waterproofing.
Googleknowledgeable, courteous, expeditiously completed, super follow-up to the job.
GoogleMy husband and I wanted to remodel our basement, but there was no way we would do that without first getting it waterproofed. Highlander was amazing and easy to work with from beginning to end. Our project took 5 days and the office reached out every day to check in with us on the progress and to answer any questions we had. It was refreshing to feel like a valued client and not just another job in their books. The installation guys were amazing. Considering the nature of the project, I thought FOR SURE I would walk into a mess each day in my basement but that was not the case at all. I was shocked at how clean they left the place each day and how knowledgeable they were throughout the entire week. My husband and I both felt comfortable and safe going to work each day while they worked in our home. In the days that followed the installation, we've had some significant rainfall and our basement is now completely dry. It is such a relief now moving forward with our finished basement project. Highlander really is the best company for the job.
GoogleExcellent job! Very responsive, fair price and professional. Hard working and courteous crew
GoogleVery pleasant and professional to work with. Mike and his crew were great and very hard, conscientious workers. Detail oriented.
GoogleThe crew was so polite, respectful and helpful! They got the job done in just two days and went above and beyond. Highly recommended!
GoogleVery professional, responsive and got it done according to tye schedule and plan. Zero issues.
GoogleHIghlander provided a truly excellent experience. From their quoting, customer service, the professionalism of the team that did the project, etc., I couldn't ask for anything more. The quality of the project seems excellent, as well. Highly recommend!
GoogleThe guys working on the job were very respectful and answered questions along the way.
GoogleInstalled a French Drain and additional drainage in a day. Extremely courteous and professional at a reasonable price.
GoogleWe had an outside drain issue along with a damp basement. They said to allow 3 days for work to be completed but it only took 2 and they did a great job! Cleaned up after themselves very well and was great about answering any questions we had! So far very happy! So it’s been more than 6 month and all is well. Still very happy. Had a second job done and we are happy so far with that as well. Wall strapped and encapsulated.
GoogleThey were great, got the job done really quick, tidied up after themselves nicely and were WAY cheaper than anyone else in our area. Everyone we worked with was super nice, and really helpful, and ready to answer questions. 100% recommend!
GoogleI was very impressed with the entire experience! Awesome customer service, the estimator was very knowledgeable, and the installers were very professional and hardworking. I have no regrets! Great job all!!
GoogleHighlander did a great job in my mother in law’s basement. Dry as a bone. Really shocking because it pretty much had a stream running through it. These guys work their tails off lugging broken up concrete up the stairs with a basement ceiling too low to stand up all the way. Also fixed a support in a crawl space. Would highly recommend.
GoogleThis has been a awesome experience, the crew that came to my house was very impressive in their professionalism and work ethic. They completed everything they told me they would do faster than what they said they would take and walk us through how everything worked. Very impressed and would highly recommend to anyone needing a dry basement.
Google
GooglePositive: Professionalism, Responsiveness, Value
GooglePositive: Professionalism, Responsiveness They installed a new French drain around the garage and it fixed all of the water issues. Great work and professional! Thank you!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Excellent group to work with as they as are professional, respectful, responsive and knowledgeable about their work. I highly recommend them!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Very professional, on time and a great value! Addressed all my concerns and was done in one day! Highly recommend!
GoogleGentlemen that performed the water sealing were very profession. They put plastic sheeting up to help prevent dust from getting all over.. They cleaned up after. The gentlemen that was in charge introduce himself and told me what the crew was doing. All of the crew were polite. I am very pleased with Highlander as whole from sales to completed work. They also had to demolish a bar I had in basement which was done with very much satisfaction. Recommended HIGHLY.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness Our experience working with Highlander from start to finish was amazing ! Brandon was helpful and informative ! I highly recommend this company !
GoogleTotally amazed at speed and accuracy and efficiency and detail the crew, Rick and Chris and another young man, provided on this project. It is extremely neat and well executed. I have difficulty determining where the new line was laid. Highly recommend Highlander and I will be contacting Bill Hanning in the future. Not enough stars for the above stars
GooglePositive: Professionalism, Punctuality, Quality, Value The crew communicated well, were easy to work with, and finished the job in half the time I was told to expect. Very pleased with the process from start to finish!
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness
GooglePositive: Punctuality, Quality, Responsiveness, Value
GoogleThe workers are very professional working with a very clean atmosphere, efficient procedures and the final result will make a very dry basement.
GoogleOverall a great experience! Did the whole job within a short time period. Cleaned up afterwards & our basement is dry and smells great for the first time since we bought the house! Brandon was especially helpful & did a timely estimate and described everything in detailed so we knew exactly what to expect. Great job!
GoogleThe actual project/installation took no time at all. The workers were very professional and considerate of the space (they set up a walkway to the basement so as not to trudge mud in the house). And the initial inspection team was great. The on-call team was very friendly, but not responsive. It took several days to get a confirmation call or schedule the appointment.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness Highlander exceeded my expectations! Mr. Kevin Adams (Senior Inspector), did a thorough assessment of my basement and garage needs, clearly answered all my questions and proposed an easy to understand solution in writing. Mr. Cameron Shoemaker (Customer Care) made me feel like I was his most important customer ever. He kept me informed throughout the entire project and gladly worked with me when I had to postpone the start date of my project due to personal reasons. Wesley (Foreman) and his crew showed up on time and worked tirelessly to get the job done right and on time. When I brought up a couple of concerns at the end of the project, they quickly and without hesitation did what needed to be done to keep me satisfied. Great company and people who are 100% customer oriented!
Highlander Marketing Services is noted for punctuality and completing projects in a timely manner, often communicating clearly about schedules and any delays.
Clients report professional, knowledgeable staff who explain work thoroughly, answer questions promptly, and maintain good communication throughout the project.
The team takes care to keep work areas clean, uses protective measures to prevent dust or mess, and respects clients' spaces by cleaning up thoroughly after completing work.