GoogleOur seller walls were caving in, and water was pouring down the walls. Highlander came in and within three days and reinforce the Walls and the loadbearing beams in the basement. Everything was done as described and agreed upon.
About Highlander Marketing Services
Highlander Marketing Services specializes in providing top-notch basement waterproofing solutions. Praised for their professionalism and expertise, they ensure homes stay dry and secure. Customers rave about their thorough and knowledgeable staff, from the initial assessment by structural engineers to the diligent work crews. Despite being a bit pricier, Highlander's quality service and guaranteed dry basements justify the investment. They are recognized for their respectful property treatment, meticulous cleanup, and reliable communication, even when scheduling challenges arise. Highlander's commitment to excellence and customer satisfaction makes them a highly recommended choice for anyone seeking to protect their home from water damage.
Customer reviews
Showing 51–100 of 291 published reviews.
GoogleGoogleWe are so very much pleased with Highlander Waterproofing, from the consultation to the actual work. We needed an outside drain issue taken care of and they really came through for us. Every one of the staff were very polite, friendly and very knowledgeable. The team that came out and did the work were fantastic. They did an awesome job. Thank you so much Highlander, it is so nice to not worry when it rains. If we ever need work done again we will call them first.
GoogleHighlander completed the job with care and respect. Everything was done in a timely manner with excellent cleanup and customer service.
GoogleOutstanding experience. I highly recommend. Very responsive customer service. Excellent craftsmanship and immaculate work result. Custom length support columns, not telescoping universal junk. Screw jacks welded to tops of columns not just perched there on their own to spin around when tightened. Concrete finishing work was pristine. No hassles or getting run around. Thank you!
GoogleDid a wonderful job.
GoogleWe are very pleased with our experience with Highlander Waterproofing - from the no pressure estimate, to the professional installation. We were kept-up to-date throughout the entire process.
GoogleFrom the initial contact with sales to the completion of the project, every phase was done to my satisfaction. Installers were glad to answer any question I had.
GoogleHighlander did an excellent job with waterproofing the basement and fruit cellar as well as shoring up the wall in the fruit cellar. I didn’t know the fruit cellar could be so dry and not musty! The team was very nice, texted me when needed and answered all my questions. Everyone I was in contact with was responsive and helpful. I would definitely recommend this company.
GoogleSo far we've had a few heavy rainfalls since Highlander did our work and we've been dry so that is a Plus! They were very efficient workers, 4 of them came and did the whole job which was outside and inside in 3 different areas and finished in 4 days time. They were very nice, cordial and did a great job. We even made them dinner on their last day of work to reward them. Our Sales Rep, Brandon Billet did a great job explaining what we needed, how they would do it and gave us different options on how. All in all, Highlander as a whole did a great job. Well worth the price. I will take more Pics to show the work, but I uploaded what I had for now.
GoogleVery happy with the end result. My basement is dry and odorless.
GoogleWhen they came out to give me an estimate they didn’t try to over sell like another company did. Job was scheduled quick and completed fast. Job site was left clean.
GoogleMike and Mark did a great job in my basement reinforcing the walls with carbon fiber strapping. They were efficient, clean and professional. Brandon was my initial contact person and he answered many questions and had an easier resolution to my problem. He even found a problem that was missed by another company. Excellent customer service.
GoogleWe were amazed at the abilities of the workers and how they were so neat about their job. I would recommend you to anyone. Since the job was done, the musty smell is gone and I feel comfortable finishing the basement.
GoogleThey were professional and answered any questions I had . They explained some of the work they were doing
GoogleThe Highlander team was phenomenal. From planning to actual execution of this project. I was very impressed with the quality of work and thoroughness. Highly recommend the whole team!
GoogleMike and Mark did a great job. They were neat, efficient and professional. They answered all of my questions. Brandon was very good when he came to give an estimate. He found things wrong that other companies missed. A positive experience.
GoogleWe are pleased so far with the basement waterproofing work and look forward to seeing a dry basement during the next round of wet weather.
GoogleHighlander has been one of the most responsive companies I have worked with over the years. The work crews are knowledgeable and hard working. The customer service is excellent and they are almost always ready to respond to do the work within a reasonable amount of time (days not weeks). I highly recommend their work.
GoogleWe are still waiting for a heavy rain for a final test of the new system, however, we have observed the system working thus far. I have checked the sump tub without rain and the drain system is bringing ground water in to the sump and the pipe system has been moving the water outside to the yard. The yard has been very dry but the soil around the drain has been damp due to the water being evacuated by the pump. The team completed the job in two days versus the three days that were planned. They installed plastic sheeting to keep dust more contained, however, the cement dust from the demolition is so fine that, short of a vacuum system, is impossible to keep 100% off of things. They cleaned up the crawl space, the driveway and the yard at the end of the project. The spray that was used to mitigate mold actually smelled nice and the basement is less damp with the wall covering that was applied in the crawl space which makes the area look much nicer. The only item pending is for Ron to call back regarding a reimbursement for a crawl space light fixture that was broken and a wall hanging that was damaged. Honestly, in a space that was less than 4’ high, I can’t imagine how the team jack hammered the concrete and “bucketed” it out. I also spoke to Jennifer at the beginning of the project as I had questions that the installation crew couldn’t answer and she chased the right people down and Brandon, our sales agent, also called. I have a before picture but didn’t think to take an after picture until we had put a lot of storage totes back in the crawl space. Update December 2025 It’s been a few months since our crawl space was finished and we are happy with the performance of the system that was installed. We’ve had some heavy rains and have had no water in the crawl space and with the redirecting of water in the crawl space we are seeing little water flowing from the crawl space down to the lower level of the basement. The sump pump is moving the water out of the crawl out to the yard far enough away that it flows down to our swale and out of the yard. Even with sub freezing temperatures we can see that the water is still flowing.
GoogleWe were amazed at the abilities of the workers and how they were so neat about their job. I would recommend you to anyone
GoogleJosh was awesome! Thank you so much!
GoogleRight from the start to the Finish everybody was very punctual. And everything was done in a very timely manner. Everybody was very pleasant. A great company to work with.
GoogleThe work was excellent! They were professional and very detailed. It has been 2 months since the work was completed and I am very satisfied.
GoogleThe Highlander Waterproofing team from customer service to the work crew were amazing! Our basement and fountain look new! Thank you Highlander
GoogleThe workers where great
GoogleJob specs were thoroughly outlined and explained. Any questions or clarification on specs were answered. The job was done expeditiously, but not without care or completeness. The installing tradesmen were professional and worked diligently. Quality of work is great. At this time, all systems are working and I have a basement that I will not be worrying about constantly. It’s truly peace of mind and the experience has been seamless from start to finish. It’s a large investment worth taking.
GoogleGood overall experience!
GoogleQuality work with excellent service! From start to finish, everything was explained, and our expectations were surpassed!
GoogleI was very pleased with my waterproofing experience with Highlander. John was very thorough with his presentation on what was going to be done. Frank answered any questions that I had before and after the work had been started. The three workers were diligent, thorough and conscientious from the time they started their work until the time they cleaned up after the waterproofing had been completed. Thanks.
GoogleI called Highlander because I had a large crack in my basement wall and water was coming in. After looking the situation over, they realized the crack was caused because of poor drainage of the concrete driveway on that side of the house. Not only did Highlander fix the crack, but they installed a drain in the driveway next to the house that tied into the storm drain at the road. No more water in the basement. I was and still am thrilled at the professional job they did. Thank You Highlander Waterproofing!
GoogleGreat work! Nice price!!- Don Ellis
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GoogleHighlander is vey responsive. I had an alarm on one pump of two. Highlander sent a tech right over to the house and determined the pump failed early in life. They ordered a new pump and installed within a week. Since the pump was under warranty, I was not charged anything for pump or service. Great!
GoogleVery responsive, great service!
GoogleI was very happy with the service and the response time. After explaining the issue with my sump pump, Frank sent a technician out to my house within an hour. Josh was able to correct the problem very quickly. Thanks.
GoogleThe waterproofing was Reasonably priced for an excellent job
GoogleJosh came to service our pump as it wasn’t connecting to power. He was very thorough and well knowledged in the issue. He discovered the problem promptly and responded accordingly. Explained issue well and provided solution.
GoogleThey are good dudes. It's not cheap but its done right.The warranty is great, and again the work is very good.
GoogleJosh Elsesser was very friendly and helpful. Great service.
GoogleThe workers were on time and were very respectful. The snow storm impeded one day of work, but it was still done in a prompt and efficient manner. Time was taken to explain and show me all the work completed.
GoogleNo one is excited to drop money on basement waterproofing. It's a need not a want. With that said....Highlander made what could be a really painful experience into an easy and convienient. The crew was CLEAN so CLEAN and courtious of my space. I couln't recomend Highlander more
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GoogleThe Highlander company provided very professional contractors for my basement waterproofing and repair. They were focused dependable and reliable. They cleaned up after the repairs and the basement looks 100% better. The functionality is yet to be determined after a rainstorm due to the season
GoogleThey came in and solved the problem in record time; were great to deal with and would hire again.
GoogleAmazing crew from beginning to finish these guys answered every question and concern I had Frank answered all my calls and texts even came out in person they helped me with finance the inspector was great he didn’t try to sell me on things I didn’t need the crew did a great job cleaning up after it was all finished they put things back in place thanks guys I’m very pleased I would recommend them to anyone
GoogleEverybody was great. Professional, arrived on time, respectful. Would definitely work with them again.
GoogleVery nice, knowledgeable workers...seems great now, just hoping the "system" works!
Frequently asked questions
How does Highlander Marketing Services handle project scheduling and punctuality?
Highlander Marketing Services is noted for punctuality and completing projects in a timely manner, often communicating clearly about schedules and any delays.
What level of professionalism and communication can I expect?
Clients report professional, knowledgeable staff who explain work thoroughly, answer questions promptly, and maintain good communication throughout the project.
How does Highlander ensure cleanliness and respect for my property during work?
The team takes care to keep work areas clean, uses protective measures to prevent dust or mess, and respects clients' spaces by cleaning up thoroughly after completing work.