BUSINESS REVIEWS

Emerald Valley Towing

3980 W. 12th Ave, Eugene, OR, 97402, United States

About Emerald Valley Towing

Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.

Customer reviews

Showing 201–250 of 637 published reviews.

Google

Everything went just as I had planned with no hiccups! The tow truck driver was friendly and knowledgeable and had my car ready to be towed in no time! I would definitely recommend Emerald Valley Towing!

Google

Jake was great! He came and got my car right away, was very cool and calm when I wasn't. I'm so appreciative!

Google

The tow truck driver today was professional. He takes pride in what he does and it shows in his work. He was helpful and showed up quickly after being dispatched. Quite a few of my vehicles have been well to put it nicely “older.” I’ve had to call a tow truck many times and there’s only a few times that I have good experiences. This was one of them. Thanks 🙏

Google

On time ⏲️. Friendly, detail orientation, as to delivery of car. Will use there services again.

Google

Great service. Great attitude. Very helpful in my situation. Thank you.

Google

The only concern l had is that the tow truck driver did not know how to jump start a Prius, which is a common vehicle.

Google

Quick, friendly, fair price, efficient.

Google

Excellent job polite and respectful courtesy will recommend

Google

Prompt, courteous, professional and very helpful.

Google

The gentleman that told my car was on time was very sweet and very helpful. Did a wonderful job couldn’t ask for a better service.

Google

The driver had all the equipment needed to get my car with a very dead battery out of the driveway, eve though it was nose in. He made it look easy peasy and quickly got on his way to the repair shop to drop it off.

Google

Very courteous, prompt and understanding. I highly recommend Emerald Valley Towing!

Google

Professional and super friendly and knowledgeable.

Google

Prompt, polite service.

Google

Very professional and on time.

Google

Bad weather, emergency roadside Service, they were there and a reasonable amount of time very courteous.

Google

BBB

A resounding 10! Wow! Service could not have been better. From the woman who contacted me, to the *** that was cut in half,to the gentleman who came and winched my vehicle out of ditch with a problem solving attitude and most importantly the heart that all of this was given. It truly brought tears to my eyes. (That rarely happens.) THANK YOU! All of you ROCK SOLID! ,

Google

Super fast, efficient and friendly.

Google

Had my car towed yesterday, and Emerald Valley Towing was so efficient and kind! 100 percent will use them in the future.

Google

I need my truck towed to a shop. The driver was very professional. It was very seamless. I would use them again in a heartbeat.

BBB

Id give 10 stars if I could. ******* was superb, a pros pro. Thank you.

Google

The drivers were awesome! It was a crazy evening for the drivers as they were busy. I wasn’t upset and really loved the fact they were happy and joked around with me. You have excellent guys working for you!!!

Google

Excellent service very polite and I felt like my vehicle was beyond safe in the hands of an obviously experienced and professional driver.

Google

The Driver was very prompt, actually was ahead of schedule. He even called to let me know how long it would take. Super friendly driver, made the unpleasant circumstances of being stuck with a broken down vehicle much more pleasant.

Google

JAMES was nothing short of AMAZING! He went above and beyond to make sure he was able to tow our winnebego safely- we were so impressed with the whole experience- his attitude his demeanor- he was brilliant!! Thank you Emerald Tow - I will recommend you guys to everyone I know! - Molly Rust

Google

The driver was kind and great at his job. He was fast, careful, and easy to talk to. One of the best tow experiences I’ve ever had.

Google

Good communication, fast response, friendly driver. Would highly recommend.

Google

Excellent customer service. I can't remember the guy's name unfortunately but he is new to the company apparently. Was a genuine human being, And was very thankful for his quick response time. Definitely would recommend.

Google

Best tow company in Eugene, Oregon

Google

They did great with my virtual request of roadside and was towed and done earlier than expected! Great customer service team

Google

The tow truck driver was great! He helped me figure out what the problem was with my vehicle and sent me on my way. I am very grateful to him. So helpful and talked to me very kindly. My mood was terrible before I interacted with him. Thank you

Google

BBB

I'm well pleased with tge service I rec'd frpm Emerald Towing. Prompt when they said they'd be here at my residence. VERY FRIENDLY, PROFESSIONAL.I had called a couple other companies. I think these companies must have thought the task would be tough. It wasn't.Emerald gave me the best rate.

Google

I had a great experience with Emerald towing recently. I was stuck at work and needed my vehicle towed right away. They arrived within the hour, took charge and put my mind at ease. They used my key to move my van and towed it to my mechanic without me being there. They were polite and efficient, I highly recommend them.

Google

Just needed a tow to local shop and the driver showed up within the promised time, communicated to me he would be a little late (but was still within time frame) and had my car hooked up and out in less than 2 minutes! Highly recommend!

Google

Excellent customer service. Very friendly and polite. Did not have to wait long for the tow truck to get there.

Google

The tow truck showed up in a timely fashion. The tow truck driver reached out ahead of time to make sure I was safe and the vehicle was accessible. The driver was very polite and efficient. Great experience overall.

Google

Professional, relational, timely! Thank you Emerald Valley Towing

Google

Have been working with this company on and off for years they are reliable with pretty good customer service

Google

Amazing service!

Frequently asked questions

How quickly can Emerald Valley Towing typically respond to a service call?

Response times vary depending on prior jobs and location, but drivers often arrive within 10 to 60 minutes and provide updates during the wait.

What types of towing and roadside assistance services does Emerald Valley Towing offer?

Emerald Valley Towing provides vehicle towing, jump starts, and assistance with disabled vehicles, including safe transport to repair shops and help with lockouts.

How does Emerald Valley Towing communicate with customers during service?

Dispatchers and drivers maintain communication by calling ahead, providing estimated arrival times, and updating customers in real time to keep them informed throughout the process.