BUSINESS REVIEWS

Emerald Valley Towing

3980 W. 12th Ave, Eugene, OR, 97402, United States

About Emerald Valley Towing

Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.

Customer reviews

Showing 151–200 of 637 published reviews.

Google

Driver was dispatched within minutes. I still had to wait, but only because there was another tow before me. Very friendly driver. The truck was clean and in good shape. Great experience!

Google

Showed up on time. Friendly driver and friendly office staff

Google

The gentleman that told my car was on time was very sweet and very helpful. Did a wonderful job couldn’t ask for a better service.

Google

It took 2 hours for them to get to me but the courteous driving made the wait worth it.

Google

Thankyou! Great job!

Google

On time, professional, amazing skill!

Google

Came out quick I was able to leave my keys in the car and leave before they got there which saved me time.

Google

Though I had to wait quite a while due to a local emergency, they were very nice and professional. We couldn’t get my car in neutral and they have a way to get it on the truck.

Google

The tow truck driver was great. He kept me updated with his arrival, he was quick and efficient. Thank you for making my night go much better than it was at the moment

Google

Service was awsome, the guys were very friendly and did a great job. I will recommend you to everyone!

Google

Very nice and friendly young man came on time. Loaded my car as needed. Great job thank you Mike

Google

The driver, Mike, was great! I have had several tows in the last 6 months (bought a lemon) and these guys were by far the best!

Google

They were prompt, careful, and courteous. Put my disabled car in my driveway as requested. Nice!

Google

Wonderful quick and friendly service 2 weeks in a row.

Google

Travis called ahead to verify location and to give an eta. He arrived in a timely manner and was totally professional. I was an over th road truck driver for 38 years. So, when I say that he is a safe driver... Highly recommend and definitely appreciated.

Google

The tow truck driver was so kind, and went the extra mile to take a look under my badly damaged car, and point out some of the issues. I’m so grateful for the help!

Google

Great job

Google

Efficient and professional. Thank you!

Google

Jesse the driver was skilled, fast & super respectful & got it all done in a very timely manner. Thank you!

Google

On time. Very professional. Good communication.

Google

I needed a short tow to get my disabled vehicle to the shop. I was told by the third party involved to expect a 60-90 minute wait. The driver was there in 25. He knew where I was and where I needed to go. I was very impressed with the operator's speed, efficiency, and customer service. This company is highly recommended.

Google

Travis went way above and beyond to deliver excellent service to me. Totally satisfied!

Google

Emerald Valley ...outstanding service!! Prompt & communicated with me on the wait time.

Google

Jake was awesome! So professional and prompt and put me at complete ease in getting my mazda towed out of my work garage to the repair shop. Thank you again 😊

Google

I had a converted school bus I had to move around that was a little tricky and James had the confidence and skills to move my pride and joy around in a efficient manner.

Google

The dispatch and the driver both notified me and kept in contact with me about my service, and the driver was extremely pleasant, knowledgeable and courteous

Google

Awesome service!

Google

Jake was great, thanks

Google

They showed up fast and got my truck moved quickly. I will recommend them to everyone

Google

Speedy, communicative and down to earth! Thanks!

Google

Give him a 10 start reading that person very nice very understanding. Very helpful and good communication. Thank you for using GleenWood area.

Google

Fast service. Professional team.

Google

Fit me in right away, they got there within 30 mins. The guy who changed my tire on my truck was very nice and caring. I would use them again!

Google

We had a wonderful experience with Emerald Valley Towing and in particular, the lovely human who showed up to help us named Jake. He arrived quickly after we broke down on the side of the road and even patiently waited while we made some changes with the drop off location. Overall a stellar experience, given the circumstances.

Google

After a short call, their dispatcher worked with my insurance to get me a different truck in a shorter amount of time. Driver was careful for the whole process and got me right where I needed to be.

Google

On time...yes. kept in touch...yes. Did their job quickly...yes. The guys were awesome 😎

Google

We were especially grateful that our driver showed up within 30 minutes given we were quoted a 2 hour wait. He was so kind, helpful and very professional.

Google

Emerald towing was very efficient, I had a random emergency with my tire, they showed up within 30 min and got me to the auto shop. They were very pleasant to talk with and the driver Jackson was great. On top of it, they were incredibly affordable. Thanks for helping me get back on the road!!

Google

J was awesome and made life really easy ! Thank you !

Google

Came earlier than expected for our tow job!! Very happy with your service!

Frequently asked questions

How quickly can Emerald Valley Towing typically respond to a service call?

Response times vary depending on prior jobs and location, but drivers often arrive within 10 to 60 minutes and provide updates during the wait.

What types of towing and roadside assistance services does Emerald Valley Towing offer?

Emerald Valley Towing provides vehicle towing, jump starts, and assistance with disabled vehicles, including safe transport to repair shops and help with lockouts.

How does Emerald Valley Towing communicate with customers during service?

Dispatchers and drivers maintain communication by calling ahead, providing estimated arrival times, and updating customers in real time to keep them informed throughout the process.