BUSINESS REVIEWS

Emerald Valley Towing

3980 W. 12th Ave, Eugene, OR, 97402, United States

About Emerald Valley Towing

Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.

Customer reviews

Showing 251–300 of 637 published reviews.

Google

Kind driver. Helpful. Professional.

Google

Quick, polite and professional!

Google

Courteous, professional. Driver carefully loaded my truck and delivered to mechanic.

Google

Driver was professional and very knowledgeable about my situation. Definitely will be using Emerald Valley Towing again. Thank you!!’

BBB

Came faster than expected, polite, fast. Driver even helped physically push my car into a position where it could be hooked up. Both dispatcher and driver were great.

Google

Great experience. Front desk was very helpful and reassuring. Followed up at both ends especially since tow was going to Dtrs house. Driver was professional and courteous. Would work with them again. Highly recommend !

Google

Can’t remember the dudes name but he was awesome. If anyone cares to remind me I will edit the review. He knew how to handle a motorcycle alleviating the stress of putting a brand new bike on a tow rig. Anyway, thanks again guys. TIL next time

Google

Aaron was great! He showed up earlier than I was estimated. And when he dropped off my car at the dealer he let me run in to check it in while he parked it, the. He personally walked in to let me know where it was. Excellent service!

Google

Aaron was very efficient and communicated well along the way I would recommend him again and I’m keeping his number handy and putting him on my website so other people know that he is a trusted Provider.

Google

Absolutely phenomenal customer service today. Thank you for the fast and friendly tow. If you are reading this, Mike gave me the best experience with a tow to date. My mom even text me to tell me what a nice and helpful guy he was. This man deserves recognition!!

Google

Warren was great! He came quickly and got me (and my car) where we needed to go! 11/10!

Google

Thank you so much Emerald for helping me out , the person arrived really fast and he was so sweet telling me that everything was going to be ok! I was really stressed about my car and he was really fast and he handled everything in a professional manner. Thanks

Google

I received a tow today which was amazing. They made sure to get to me really fast. So my experience was quick and painless.

Google

The answer service was very supportive and awsome with the time for arrival. The driver was friendly, kind, and awsome. Thank you so much, for having a great staff, exspecialy when I'm broken with a clutch problem. The Lisa from Goodwill. Amazing

Google

Kind, courteous, thorough and informative. I appreciated how fast and kind the guy that came out to help me with my car is. Thank you!

BBB

Two very nice guys polite helpful. I had some questions about the car they were more than happy to answer. My questions really good guys. Good business too I use them once before when I lock the keys in my car they came right away and unlock the door is the second time I use Im very very happy And you will be too!!!

Google

I was in a very bad situation and Emerald Valley towing was there within 45 minutes of calling them. They towed my home beautifully and I’m thankful for the whole team as they worked together, I’m grateful for everyone of you

Google

The Tow Driver gave me a call and delivered my vehicle to the right place and left keys in vehicle. That was very nice of the Tow Truck Driver

Google

Super , professional, friendly and very timely got me to the garage before they closed.

Google

The service was fast. Very friendly as well. Thank you

Google

Driver was very polite and efficient!

Google

Aaron did a great job.

Google

I had a concern about my tow. 2 different people got back to me to make sure I was taken care of. I appreciate the customer service so much. I just told my husband if we ever needed a tow, this was our company! Thank you guys so much for your kindness.

Google

Great service

Google

Our tow person was ahead of schedule, extremely courteous, and got us and our car to our destination very quickly. He made sure that we were all set before he left. We highly recommend this towing service.

Google

Very helpful and polite, I appreciated everything you did for us.

Google

Second time I’ve used them and still have had good results. They get the job done and are very friendly.

Google

We are very grateful for Emerald Valley Towing and would recommend to anyone needing a tow. Everyone I spoke to was kind and professional. Mike provided us with excellent service and went above and beyond to get our car home safely.

Google

My technician from Emerald Valley was incredibly helpful and kind and I would definitely recommend them again for any towing needs. Thanks!

Google

Fast, friendly, knowledgeable.

Google

Always great service! Very professional and respectful. Arrives very quickly so barely any wait time

Google

Brandon was fabulous. He took the time to assess the best plan , gave me a jump and followed me to the repair shop. He stayed with me until the repair shop diagnosed the problem w the battery. He is a credit to your company. I wish I had thought to give him a tip. He deserved one. Karen

Google

Quick and kind

Google

Once they got to my father’s car, they were quick and friendly to do the towing job.

Frequently asked questions

How quickly can Emerald Valley Towing typically respond to a service call?

Response times vary depending on prior jobs and location, but drivers often arrive within 10 to 60 minutes and provide updates during the wait.

What types of towing and roadside assistance services does Emerald Valley Towing offer?

Emerald Valley Towing provides vehicle towing, jump starts, and assistance with disabled vehicles, including safe transport to repair shops and help with lockouts.

How does Emerald Valley Towing communicate with customers during service?

Dispatchers and drivers maintain communication by calling ahead, providing estimated arrival times, and updating customers in real time to keep them informed throughout the process.