GooglePositive: Professionalism, Punctuality They have wonderful communication and were very prompt. Service: Car towing
BUSINESS REVIEWS
Emerald Valley Towing
3980 W. 12th Ave, Eugene, OR, 97402, United States
Write a reviewAbout Emerald Valley Towing
Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.
Customer reviews
Showing 551–600 of 637 published reviews.
GoogleGoogleService: Local haulage Positive: Professionalism
GooglePositive: Professionalism, Quality, Value I believe the gentleman who came to my rescue was the owner of the company and he serviced my vehicle with much care and prompt service...he also offered to wait for my ride to pick me up...very courteous kind and genuinely a great guy! I will definitely always call Emerald Valley towing in times of need and highly recommend them to everyone.👍 Service: Car towing
GoogleService: Special vehicle towing Positive: Professionalism, Punctuality, Quality, Value
GoogleServices: Special vehicle towing, Battery service Positive: Professionalism, Punctuality, Quality
GoogleService: Special vehicle towing Positive: Professionalism, Punctuality, Quality, Value
GooglePositive: Quality Ryan went above and beyond. He was compensating for lack of information given to him as to where we were on hwy 126. I am forever grateful for his service and the fact I had my 85 yr old mom with me. Lane County Trooper was also amazing. Thank you so much. Service: Car towing
GooglePositive: Professionalism, Punctuality Of all places for our truck to take a "dump," the Lane County Transfer Station. Through Progressive they dispatched Emerald Valley towing with an ETA of 60-75 mins. Ryan called within 6 mins and showed up within 20! He maneuvered the flat bed in that stinky place and got us and the truck home. He was super nice too! Thanks Ryan and Emerald Valley Towing! Service: Car towing
GoogleMy all-electric Nissan Leaf needed a tow and despite it not having the needed tow eye bolt and the fact that electric cars have some differences about their Neutral gear from gas cars, Ryan persevered in getting it up on the flatbed and towing it where it needed to go. Good communication. Quick service. Recommended!
GoogleI have a Nissan 370Z that sits extremely low, with custom wheels, exhaust and front lip of which were at risk of being damaged during loading and unloading. The tow driver went out of his way to make sure nothing got scratched or damaged during the tow. I'm very appreciative, and would highly recommend them.
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality, Value
GooglePositive: Professionalism, Punctuality Driver was timely, professional, and friendly. Handled the tow with ease. Would highly recommend! Service: Car towing
GooglePositive: Professionalism Stranded 8 miles from home, insurance company said it would be at least 1hr 30min wait. Emerald called me within 5 minutes showed up 10 minutes later! James was awesome, polite and worked quick. 5+ STARS. I TOTALLY RECOMMEND EMERALD KUDOS Service: Car towing
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality, Value
GooglePositive: Professionalism, Punctuality, Quality, Value Very satisfied with their performance and speedy timing I was actually called 5 minutes after hanging up with my insurance company. The driver was very cool and let me grab a quick bite to eat (him as well) about 20 minutes, before meeting me at my vehicle, he was waiting as I arrived. I am very satisfied with Emerald Vally Towing. Service: Car towing
GooglePositive: Professionalism, Punctuality, Quality My driver was exceptionally nice. He got to me within fifteen minutes of calling my insurance!!! He re-checked my battery and found it was working but the car would still not start. So he got me towed to the shop right away. Services: Car towing, Battery service
GooglePositive: Professionalism, Punctuality, Quality Tyler wad the tech who came. He was fast, knew what he was doing. I had a flat on a gravel Rd, the jack had slipped and got wedged under. He had a floor jack and finished my tire change super fast. Super recommend.
GooglePositive: Professionalism, Punctuality, Quality, Value My husband and I were so grateful for the young man that came to help us with our wrecked vehicle. He was compassionate and professional. Thank you from our family Service: Car towing
GooglePositive: Professionalism, Punctuality, Quality, Value This towing company is the absolute best in town!! These guys went above and beyond to make sure my day went as smoothly as it could. These guys are very professional and displayed great communication with this customer. Thank you so much for making that day awesome. I greatly appreciate you guys!! Service: Car towing
GooglePositive: Punctuality, Quality, Value Most affordable towing hands down! The employee that helped me showed up and did everything so fast and easy, absolutely recommend. Service: Car towing
GoogleServices: Car towing, Special vehicle towing Positive: Quality
GoogleService: Car towing Positive: Professionalism, Punctuality
GoogleVery professional/friendly.super clean rig.fast pickup.if I need other tow in that area I am calling them. Service: Car towing
GooglePositive: Professionalism, Punctuality, Quality, Value Thank you for the fast and professional service towing my car! Service: Car towing
GoogleService: Car towing Positive: Professionalism, Punctuality
GoogleService: Special vehicle towing Positive: Professionalism, Punctuality
GooglePositive: Professionalism The company did a good job on towing my car. The driver checked the car briefly and tried a jump to check the battery and the alternator. He suggested a good recommendation. Overall, I'm very satisfied with the service. Young Service: Car towing
GoogleVery professional at all times ,truck very nice and clean, driver very friendly and professional will use again if the situation arises very good company. Services: Local haulage, Car towing
GooglePositive: Professionalism, Punctuality, Quality, Value They got to my car within a couple minutes and the driver was really kind, professional, and knew exactly what he was doing. He was able to get my car ready tow in just a couple minutes and was really helpful with everything I needed. Unfortunately I have had multiple experiences with towing recently and this was the best experience I have had! Service: Car towing
GooglePositive: Punctuality Fast and curious. Thank you so much for being so kind during the heat of the night. All's good in the hood! Services: Car towing, Special vehicle towing, Battery service
GooglePositive: Professionalism, Punctuality, Quality Our driver was Ryan, he was very professional and did an amazing job. We would definetly use Emerald Valley again. Service: Car towing
GoogleServices: Local haulage, Car towing Positive: Punctuality
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality
GooglePositive: Professionalism, Punctuality Super professional and very good communication and promptness. Driver had great response time and was very careful and demonstrated excellent care and effort to get our vehicle taken care of. Services: Local haulage, Special vehicle towing
GooglePositive: Professionalism, Punctuality, Quality Honestly I had no expectations but the call went out to Emerald Valley Towing and Ryan responded right away and was close by ...I had a flat tire ...I was in the parking garage he is a problem solver and so on it! In 45 mins my car was loaded and driven to dealership...I was so impressed he knew what he was doing and he loves his job! Thank you so much for your professional knowledge your enthusiasm and just your kindness! Best customer service ...I can’t speak high enough of the job he did! Service: Special vehicle towing
GoogleService: Car towing Positive: Professionalism, Punctuality, Value
GooglePositive: Professionalism, Punctuality, Quality, Value Highly recommend! From the time they received our request it was only 15 minutes before they arrived. The driver (I don’t remember his name ☹️) was really nice, and totally helpful. It made the whole experience far less stressful. Service: Car towing
GoogleService: Car towing Positive: Punctuality
GoogleService: Car towing Positive: Professionalism, Punctuality
GooglePositive: Punctuality, Quality My insurance chose them as my roadside assistance…and I was very pleased! James personally gave me a call to make sure the details were correct. He helped identify what was wrong with my truck and got it to the shop safe. His communication was awesome! I appreciate him and will definitely request them again if I ever need a tow in the future. Service: Car towing
GoogleReally friendly and quick! Forgot who helped me out but he was really nice and did an amazing job!
GooglePositive: Professionalism
GoogleYou did a very good job and l want to thank you very much
GoogleIt was supposed to be 60-70 min before the truck was to arrive. 5 min later the driver calls and tells me he is 10 min away Less than 10 min later he show's up and is friendly and fast Couple minutes and my truck is on the way to the mechanic
GooglePositive: Professionalism, Punctuality, Quality
GooglePositive: Professionalism, Punctuality Jake was absolutely wonderful to work with. We were stranded along side the highway with 2 dogs in 113° weather. He took very good care of us in a very stressful situation! He towed our car to a local mechanic for us. We are out of towners! We hope the mechanic is as good as Jake is! I can't recommend any higher! Jake @ Emeral Valley towing is #1 in our book!
GooglePositive: Professionalism, Punctuality Jim is the MAN! Came to pick up while I was baking in the hot sun. Appreciate the great service and friendly staff!
GoogleSuper friendly guy, nice truck and equipment. They're going straight thru my insurance (State Farm) so I didn't have to worry about payment at pickup.
GooglePositive: Professionalism, Punctuality, Quality, Value Had a rock stuck in my front brakes,(didn’t know it was a rock at the time) awful screeching and grinding sound. Thought I would have to be towed, the driver showed up before the estimated time, removed rock, and on my way! Polite, helpful, fast service- 5 stars all the way! Highly recommend
Frequently asked questions
How quickly can Emerald Valley Towing typically respond to a service call?
Response times vary depending on prior jobs and location, but drivers often arrive within 10 to 60 minutes and provide updates during the wait.
What types of towing and roadside assistance services does Emerald Valley Towing offer?
Emerald Valley Towing provides vehicle towing, jump starts, and assistance with disabled vehicles, including safe transport to repair shops and help with lockouts.
How does Emerald Valley Towing communicate with customers during service?
Dispatchers and drivers maintain communication by calling ahead, providing estimated arrival times, and updating customers in real time to keep them informed throughout the process.