GoogleService: Car towing
BUSINESS REVIEWS
Emerald Valley Towing
3980 W. 12th Ave, Eugene, OR, 97402, United States
Write a reviewAbout Emerald Valley Towing
Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.
Customer reviews
Showing 501–550 of 637 published reviews.
GoogleGoogleI was happy to get my car towed, however the driver seemed to not fully know what he was doing. When he jacked up my car one of the tires was hanging off, and he had to restart the whole process. When we finally got on the road and were following him, he was going way faster than us (we were going 60 in a 55), and a cop pulled in front of us and got really close behind him to where I couldn't even see my car being towed. On top of that, he didnt even turn on his towing lights until we were almost to my house. All in all, the driver was okay-ish but I'm not gonna fault the company for his behavior, and thats why I gave 4 stars. Service: Car towing
GoogleService: Car towing
GoogleService: Car towing
GoogleService: Car towing
GoogleService: Local hauling
GoogleService: Car towing
Google
GoogleWe needed our rig towed and was covered by our roadside assistance in our insurance plan. So I can't speak to their rates, but the professionalism and promptness and efficiency was spot on! They communicated when they were on their way, which was right on time and we had absolutely no concerns with how they were handing our rig. Definitely would use them again! Service: Car towing
GoogleWheel/tire sound while traveling to Cottage Grove from Creswell. Driver was on-scene pretty quickly. Had us hooked up and home in short order. Friendly and professional. Service: Car towing
GoogleOn time, efficient, friendly. Knew exactly where the jeep needed to go. Service: Car towing
GoogleService: Car towing
GoogleJake was very helpful and careful with towing my car home! he was there within minutes of me calling and charged me a very good price I definitely will be calling them next time I’m trouble! Definitely recommend
GoogleVery Polite, handled my car Amazingly Service: Car towing
GoogleRapid response time. Very friendly. Professional and respectful of my property. Highly recommend.
BBBTimely and VERY agreeable service!! Arrived at mechanics well!! I would ask for them anytime.
GoogleThe driver was really nice. I think he said his name was Drew... He did a really great job parking my suv in my drive way. I was impressed. I couldn't of done that. Thank you for your help.
GoogleDriver was prompt and very professional. Was very friendly and towed our car to the right mechanic and parked it on the spot. Service: Car towing
GoogleService: Special vehicle towing
GoogleThe tow arrived sooner than expected. The driver was courteous, friendly, and efficient. He got my vehicle hooked up quickly. He had to work in a tight space so it was amazing to watch. Service: Car towing
GoogleEmerald Valley Towing was recommended to me by a friend and the company did not disappoint. James the owner serviced the towing personally. He was not only friendly but took care of my car like it was his. His personality won me over and the expert way he handled my car. To add to this, he give me a huge discount as a first time customer. His work was fast but meticulous. If you are ever in the Eugene Oregon area and need a towing service, please, please remember to use Emerald Valley. You will not regret it. Services: Special vehicle towing, Car towing
GoogleJake was really helpful, friendly and incredibly fast. If I ever need another tow, they’ll be my first call. Service: Car towing
GoogleMy car insurance company arranged to have our car towed by Emerald Valley Towing so it could be serviced. EVT notified me they were on their way within and hour or so, and delivered our vehicle to our mechanic for repairs 30 minutes later. Very happy with the service we received. Service: Car towing
GoogleService: Car towing
GoogleServices: Car towing, Local hauling
GoogleAmazing as always! I only call these guys when I’m in any car trouble. Always super reliable, professional and they go above and beyond for customers. Thanks guys! You’re the best! Service: Car towing
GoogleGreat service! Jake was excellent to work with. He was over an hour early and was very kind and knowledgeable. He made a very stressful day a little less so. Thank you very much 🙏 Service: Car towing
GoogleVery prompt and friendly. Skillfully placed my vehicle where I asked. Reasonable price. Service: Car towing
GoogleFast response and very courteous and professional towtruck operator. Quickly got my vehicle hooked up and off to the repair shop. Would definitely use Emerald Valley towing again. Service: Car towing
GooglePositive: Professionalism, Punctuality, Quality, Value My driver was exceptional in every way! Careful, courteous, went the extra mile to place my vehicle inside the shop right on the money!!! Service: Car towing
GoogleService: Battery service Positive: Professionalism
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality, Value
GoogleVery quick service and the driver was friendly and professional
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality, Value
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality, Value
GoogleService: Car towing Positive: Professionalism, Punctuality
GooglePositive: Professionalism, Punctuality When they were contacted to tow my car for a total they came the same day, had no bad experience with them, the guys who came to tow it were also helpful Service: Car towing
GoogleService: Car towing Positive: Professionalism, Punctuality, Value
GoogleService: Car towing
GooglePositive: Professionalism, Punctuality Tyler showed up fast. He was friendly and quickly got my car hooked up. He was a super nice guy and got us towed quick what was sure a busy day, day before thanksgiving. Service: Car towing
BBBThey were fast and so helpful! They guy who helped me out was super nice and knowledgeable.
GooglePositive: Professionalism, Punctuality, Quality The service was quick and seamless!! Thank you! Service: Car towing
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality
GoogleService: Car towing Positive: Professionalism
BBBExcellent customer service. Getting my husband's truck towed home. The tow truck driver was fast, polite. Got what I needed done . Would use them in the future if I need help, I will request them through my insurance company. Thank you !!
GoogleService: Car towing Positive: Professionalism
GoogleService: Car towing Positive: Professionalism, Punctuality, Quality, Value
GoogleService: Battery service Positive: Professionalism, Punctuality, Quality
GoogleServices: Special vehicle towing, Car towing Positive: Punctuality, Quality
Frequently asked questions
How quickly can Emerald Valley Towing typically respond to a service call?
Response times vary depending on prior jobs and location, but drivers often arrive within 10 to 60 minutes and provide updates during the wait.
What types of towing and roadside assistance services does Emerald Valley Towing offer?
Emerald Valley Towing provides vehicle towing, jump starts, and assistance with disabled vehicles, including safe transport to repair shops and help with lockouts.
How does Emerald Valley Towing communicate with customers during service?
Dispatchers and drivers maintain communication by calling ahead, providing estimated arrival times, and updating customers in real time to keep them informed throughout the process.