GoogleNeeded non-running car towed from shop to home. Response was very prompt; driver was efficient and courteous. Service: Car towing
BUSINESS REVIEWS
Emerald Valley Towing
3980 W. 12th Ave, Eugene, OR, 97402, United States
Write a reviewAbout Emerald Valley Towing
Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.
Customer reviews
Showing 451–500 of 637 published reviews.
GoogleGoogleService: Motorcycle towing
GoogleVery quick and super knowledgeable driver, very friendly and very helpful. Service: Special vehicle towing
GooglePrompt friendly service. Would recommend their company to stranded motorists. Service: Car towing
GoogleVery fast nice and polite very professional like we are so truck drivers I also am a tow truck driver I work for AE Towing and collision but my insurance had Emerald Valley Towing tow my vehicle done in a fast timely manner and it was for my daughter and grandkids that they helped out for the tow as a grandpa and father you can't say thank you enough for the politeness and the service that they gave my family sincerely The Fitch family Service: Car towing
GoogleGood price, good communication, on time 👍👍
Google
Google
GoogleThey were very quick, friendly and helpful.
GoogleExcellent service and excellent communication Service: Car towing
GoogleService: Car towing
GoogleServices: Car towing, Battery
GoogleThey called me as soon as they took the job, they were kind, quick and professional. They towed my high roof sprinter with ease. Service: Special vehicle towing
GoogleRyan the driver was really nice and we didn't have to wait forever for him. Thank you for your quick reply and service. Service: Car towing
GoogleService: Car towing
GoogleService: Car towing
Google
GoogleRyan the tow truck driver was extremely helpful. He called to let me know he was on his way and would get to me in approximately 30 minutes. The job was slightly more complicated than a regular tow because the car was stranded on the curb, but he went above and beyond to figure it out. I highly recommend.
GoogleGot me where I needed. Thanks for the save!
GoogleGreat service providers
GoogleVery professional Service: Car towing
GoogleThey were super quick and careful with my car. I really appreciate you guys!
GoogleOur driver was very knowledgeable about the service we received. Although the office didn’t tell him we were stuck with two flat tires, and he had not brought his flatbed for the tow, he was able to do the job safely with the equipment at hand. I would recommend Emerald towing.Our driver Ryan was pleasant and got the job done right.
GoogleHelpful kind professional thank you
GoogleThis was the quickest response pick up and drop off tow that I have ever had. No that might not always be the case but it was this time. The entire job from start to finish was less than 30 minutes. My insurance contacted this company for my tow. The driver was very friendly and communicated with me through the entire event. Would highly recommend their services.
GoogleVery professional and timely
GoogleDidn’t have to wait long for the tow truck. I own a fully electric car and the person knew exactly how to transport the vehicle safely without damage to the body or drive components.
GoogleQuick easy pickup. Very friendly.
GoogleThe guy that helped me was very nice. Service: Car towing
Google
GoogleEverything was fine, our town truck driver was great and very helpful. Service: Car towing
GoogleThe driver was very knowledgeable and got the job done quickly. He was very nice, and he gave me some advice about possible future interactions that are important to know about my new car. Thank you Emerald Valley Towing Service: Tire change
GoogleThey always show up quick and never had a problem with anything Service: Car towing
GoogleI highly recommend this company. They are very professional and kind. Very reasonable price
GoogleSuch professional and courteous employee. They were prompt and kind.
GoogleBrake line blew and was stranded. These guys came in quick and helped me out. Called before they came and called after they dropped off my car to the shop.
GoogleGreat service. Didn't have to wait long. Driver polite & knowledgeable. Services: Battery service, Car towing
GoogleFast, efficient and friendly! Service: Car towing
GoogleOn time, personable,and efficient. Overall excellent service.
GoogleDominic was excellent
GoogleVery good service. People on phone and driver who showed up early. Service: Car towing
GoogleSuper friendly staff and Fast/quick response, would definitely recommend Service: Car towing
GoogleService: Special vehicle towing
GoogleGreat job getting my car where it needed to go. The dispatcher on the phone her name was deena. Was really helpful and made me feel better about my situation. It was really hot out but they were so fast! Thank you! Service: Car towing
GoogleDriver was very helpful. He Made me feel at ease. He was very polite and took very good care of my car. Very happy with the service. Service: Car towing
GoogleDriver was very helpful. He Made me feel at ease. He was very polite and took very good care of my car. Very happy with the service. Service: Car towing
GoogleMy car got into a fight with a piece on debris on the highway, which shredded the belt, making my car not drivable. Emerald got to me super quick. The driver was very kind and empathic, and got my car to the mechanic in no time. Service: Car towing
GoogleStrong customer service by the driver. Easily comunicated with me. An asset to the organization he works for! Service: Car towing
GoogleService: Car towing
GoogleService: Car towing
Frequently asked questions
How quickly can Emerald Valley Towing typically respond to a service call?
Response times vary depending on prior jobs and location, but drivers often arrive within 10 to 60 minutes and provide updates during the wait.
What types of towing and roadside assistance services does Emerald Valley Towing offer?
Emerald Valley Towing provides vehicle towing, jump starts, and assistance with disabled vehicles, including safe transport to repair shops and help with lockouts.
How does Emerald Valley Towing communicate with customers during service?
Dispatchers and drivers maintain communication by calling ahead, providing estimated arrival times, and updating customers in real time to keep them informed throughout the process.