GooglePositive: Professionalism, Punctuality, Quality Experience was great he was there fast and took my truck to the shop to get fixed it was excellent experience
BUSINESS REVIEWS
Emerald Valley Towing
3980 W. 12th Ave, Eugene, OR, 97402, United States
Write a reviewAbout Emerald Valley Towing
Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.
Customer reviews
Showing 601–637 of 637 published reviews.
GoogleGooglePositive: Professionalism, Punctuality, Quality, Value Great service, prompt and professional!
GooglePositive: Professionalism, Punctuality, Quality, Value The tow truck driver was very efficient and professional. We had my car on the way to it’s destination within minutes of his arrival and was delivered safely.
GooglePositive: Professionalism, Punctuality Friendly, fast and efficient!
GooglePositive: Professionalism, Punctuality, Quality, Value
GooglePositive: Professionalism, Quality, Value
GooglePositive: Professionalism, Punctuality, Quality, Value Fast and on time. Good rates and the guy was extremely polite and professional. Would have tipped him more than a fiver if I had it on me. Thanks guys, I appreciate you.
GooglePositive: Quality Tyler came to pick up my car. I myself was not at the location of my car and didn’t have a way to get there. Tyler called me and gladly took it to my destination when I asked him, to take it without me being there. It got to the destination on a very timely manner and he called me after to let me know everything was good to go. He had such a kind attitude and was very communicative which I really appreciated. He made a stressful process very easy!
GoogleQuick response to backwoods location! Professional, courteous staff! Thank you!!
GooglePositive: Professionalism, Punctuality, Quality, Value
GooglePositive: Professionalism, Punctuality, Quality, Value
GoogleVery quick response, great communication, driver was wonderful! 10/10 would recommend and use again!
GooglePositive: Professionalism, Punctuality, Quality
GooglePositive: Professionalism, Punctuality, Quality, Value The driver was kind, polite, clean cut and took concern of how my vehicle was towed. Show excellent knowledge and skill in loading and unloading my vehicle! Would definitely use them again!
GooglePositive: Professionalism, Punctuality
GooglePositive: Professionalism
GooglePositive: Professionalism
GoogleGot it done - on time!
GooglePositive: Professionalism, Punctuality, Quality, Value
GooglePositive: Professionalism, Punctuality Originally call for a tow home, my vehicle would not turn over even after attempting several times to jump it off. The work was very professional told me he could try his jump start and if it worked I was probably having a battery problem. It worked and in the end they save me money and time in trying to figure out what the problem was.
Google
GooglePositive: Professionalism, Punctuality, Quality
GooglePositive: Professionalism, Punctuality
GoogleEmerald valley towing was prompt. The technician kept his distance but did his job efficiently. He was conscientious and polite.
GooglePositive: Professionalism, Punctuality, Quality, Value Everyone from the ausum office staff to the professional and friendly driver was fantastic. They kept me informed and made sure I got what I needed to get the job done. Will keep your number in my glove box in case of a next time. Thank you.
GoogleJames has come to help retrieve my work truck on two occasions so far. He called immediately upon accepting accepting service, and was accurate with the ETA. He has been a pleasure to work with, knows what he is doing, and keeps great company while waiting for a ride to show up. He is the owner of the company, and I have every confidence that the rest of his workers are as pleasant and skilled as he is. I'm not looking forward to stuck vehicle or breakdown, but am not worried about it knowing that Emerald Valley is available.
GooglePositive: Professionalism, Punctuality, Quality, Value
GooglePositive: Professionalism, Punctuality Emerald towing was dispatched to unlock my car when I accidentally locked my keys inside. 🤦 They were so fast, sent text updates the whole time, and took less than 5 minutes to get me back in my car. The employees were friendly and professional, and clearly very proficient! I am grateful for their help!
GooglePositive: Professionalism, Punctuality, Quality Quick responses and great service every time! These guys are awesome and I wouldn’t use anyone else.
GooglePositive: Professionalism, Punctuality He showed up quickly, and was very kind! Would use this company again. They were awesome!
GooglePositive: Professionalism, Punctuality, Quality, Value I hated having my car towed but was glad it was Emerald Valley Towing. Very kind and helpful, even though I'm sure they deal with angry unhappy people constantly. Rates seem fair, but the kindness and patience of all the humans involved was the best part. Definitely not your usual experience.
GooglePositive: Quality Very professional people Amber was extremely helpful and the driver went above and beyond to get our car safely to the dealership. The driver James was extremely helpful in letting us wait inside his tow truck until our ride arrived to take us home. Highly recommend this tow company.
GooglePositive: Professionalism, Punctuality, Quality, Value
GoogleThey were the second towing to be called and they were out there within the hour if. And they let me know their progress
GooglePositive: Professionalism, Punctuality, Quality The guys that showed up were super professional and knew what they were doing. One of them seemed new but everything was great
GoogleI needed to have a Dodge Ram 1500 (that does not have a working engine) moved from a local mechanic’s shop to my house and working with EVT was a breeze. They were professional, on time, put the truck right where I needed it and charged me over the phone with ease. I never needed to leave my desk to do anything - they took care of everything. I highly recommend this company for your towing needs.
GooglePositive: Professionalism, Quality, Value
Frequently asked questions
How quickly can Emerald Valley Towing typically respond to a service call?
Response times vary depending on prior jobs and location, but drivers often arrive within 10 to 60 minutes and provide updates during the wait.
What types of towing and roadside assistance services does Emerald Valley Towing offer?
Emerald Valley Towing provides vehicle towing, jump starts, and assistance with disabled vehicles, including safe transport to repair shops and help with lockouts.
How does Emerald Valley Towing communicate with customers during service?
Dispatchers and drivers maintain communication by calling ahead, providing estimated arrival times, and updating customers in real time to keep them informed throughout the process.