GoogleThese guys here have been especially helpful and friendly. They for sure have the best prices on any firearm. Ask for Justin!! Good dude. Couldn’t ask for a more friendly associate to help you spend more money!!!
About Dick's Pawn Superstore West
Dick's Pawn Superstore West is a premier pawn shop renowned for its exceptional customer service and an extensive selection of high-quality items. With a focus on jewelry, customers rave about the knowledgeable and helpful staff, like Rhonda and Christine, who provide a pressure-free shopping experience. Whether you're looking to trade in old pieces or find the perfect new accessory, their experts, including Joe the jeweler, are there to guide you. The store also caters to firearms enthusiasts, with commendations for Mike Snead's courteous assistance. Ty's friendly and seamless service ensures a memorable visit for all. Dick's Pawn Superstore West is celebrated for its professional team, including Stu Darden and Kelly Allen, making it a five-star destination for loans, purchases, and trustworthy transactions.
Customer reviews
Showing 101–150 of 954 published reviews.
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GoogleApril was easy to work with and knew what she was doing. I will definitely use them again if I need to. I also like the fact it was quick I was in approved and out.
GooglePositive: Professionalism, Quality, Responsiveness Amber and Connie were absolutely wonderful!! They exceeded my expectations!
GooglePositive: Professionalism, Quality, Value Miss Chelsey was awesome, informative, and reassuring.. I love her positive vibes and welcoming spirit.. Thank you Miss Chelsey..🤗🤗
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GoogleGreat service from Chad and Christine! Have been here a few times and keep coming back. Attentive, fair pricing and great customer service. Thanks!
GoogleThe lady in the jewelry department went above and beyond to help me find a necklace!!!! Don't see the kind of service these days!
GooglePositive: Professionalism, Quality, Responsiveness, Value Excellent customer service. Connie and Amber made me feel comfortable and helped me thru the process.
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GooglePositive: Professionalism Connie was very nice and friendly. Very informative and professional.
GooglePositive: Professionalism, Quality, Responsiveness, Value April Hester
GooglePositive: Professionalism, Responsiveness Amber was very helpful and professional she explained everything in detail and made it easy to understand all the process. You need more employees like Amber.
GoogleHelped me straighten out a bad purchase
GoogleJustin and the staff made time for me to get items for my children for Christmas, love them.
GooglePositive: Professionalism To whom it may concern, if there were many people like Connie Bell, with a strong personally and such friendly attitude . I will give her a triple A.
GooglePositive: Professionalism, Quality, Responsiveness Connie and Amber was very amazing. Very knowledgeable and respectful. Takes the time to answer any questions that you may have.
GooglePositive: Professionalism, Quality, Value Amber was very nice and very helpful with my loan. Thank you so much
GoogleBrandon at Conway on main st Conway was awesome Arron was great also VERY HELPFUL!
GoogleIt was a great experience! I was greeted by Connie at Title Loans as soon as I came in ! She was very helpful and kind! I felt like home! Very professional !
GoogleAfter hearing mixed reviews about this place, I was cautious about how things were going to go. Jared, and another associate behind the main counter, turned an otherwise stressful situation into a pleasant experience. Customer service well exceeded my expectations. I can't say enough good things about how pleased I am overall. Definitely returning for business in the future.
GoogleVery good customer service arron was really nice and helped me the whole time thanks aaro is the man..
GoogleJustin was amazing!!! Pricing was great. We will most def come back again. Customer service is dying in this industry but Justin is keeping all hope alive 🤩🤩🤩
GoogleJustin was the best in the world 💯💯✅
GooglePositive: Professionalism, Responsiveness This place is great... Best rates around... Amber is awesome
GoogleApril was really nice, and very helpful I would encourage anyone to come visit her.
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GooglePositive: Professionalism, Quality, Responsiveness, Value Miss connie is still amazing came back a 2 and time she give u the best loan she can possibly get you for ur car
GoogleJustin took care of us very well, very quick and easy thank you!
GoogleJustin was a great help and immediately helped me when I came in
GoogleVery pleasant and knowledgeable place to shop. Juleen was very nice and satisfied every wish I had
GoogleJustin need a raise he was awesome
GooglePositive: Professionalism, Quality, Responsiveness, Value. I always feel welcomed when I come into the office or whether a phone call..always courteous. Any questions or concerns that I have if I am in a "jam" , is taken care of. I really appreciate the service from everyone in this office. Connie Bell has been amazing in assisting me today!!! Thank you all!
GooglePositive: Professionalism, Quality, Responsiveness, Value Come see Tiffany in Conway! She is the best :)
GoogleI was in the store on 11/25 in the jewelry department. There was a great selection and the sales rep Juleen was very helpful and gave great customer service. I highly recommend this store.
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GooglePositive: Professionalism, Value The people were friendly and answered all my questions and were very professional about it and would recommend other people to them
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GoogleSandi was very helpful and kind...Her knowledge help me make an informed decision....
GooglePositive: Professionalism, Responsiveness, Value Lisa was very helpful. She took the time to explain everything to me and made me feel comfortable. I would definitely recommend her to friends and family
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GooglePositive: Professionalism, Quality Lisa is very knowledgeable and kind. She was happy to answer any question I had and was extremely patient with me through the whole process. Definitely recommend! Thanks Lisa!
GoogleGreat n fast service.highly recommend tks again amber
GooglePositive: Professionalism I was very happy Connie Bell .was great person to work with.
GoogleHelped me in time of need for Christmas. Super easy process. Ask for Lisa. Thanks so much 🙏
GoogleBrandon and Kelly were Awesome! Kelly sold me my engagement ring and I love it she worked with me to find the perfect one ! And Brandon was perfect he also worked with me soooo well I couldn’t ask for better service ! Thank you Guys !
GooglePositive: Professionalism April Hester was extremly helpful
GooglePositive: Professionalism, Value I must say it was a pleasure working with Laura, she really went the extra mile on making me feel relaxed and not pressured into anything.Thank you Laura for getting me get the amount I needed to take care of everything. Ron
Frequently asked questions
What kind of customer service can I expect at Dick's Pawn Superstore West?
Customers consistently report friendly, helpful, and knowledgeable staff who provide professional and courteous service throughout their visit.
How does Dick's Pawn Superstore West handle loan and title loan processes?
The loan process is described as quick, easy, and professional, with staff explaining each step clearly and offering support to ensure customers feel comfortable and informed.
Can I get assistance with jewelry purchases and repairs at Dick's Pawn Superstore West?
Yes, the store offers help with selecting jewelry and provides quality repair services such as ring sizing and watch battery replacement, often completed while customers wait.