Dick's Pawn Superstore West is a premier pawn shop renowned for its exceptional customer service and an extensive selection of high-quality items. With a focus on jewelry, customers rave about the knowledgeable and helpful staff, like Rhonda and Christine, who provide a pressure-free shopping experience. Whether you're looking to trade in old pieces or find the perfect new accessory, their experts, including Joe the jeweler, are there to guide you. The store also caters to firearms enthusiasts, with commendations for Mike Snead's courteous assistance. Ty's friendly and seamless service ensures a memorable visit for all. Dick's Pawn Superstore West is celebrated for its professional team, including Stu Darden and Kelly Allen, making it a five-star destination for loans, purchases, and trustworthy transactions.
Showing 51–100 of 954 published reviews.
GoogleI visited the shop to have the battery replaced in my husband’s watch. I was greeted with professionalism and kindness. To my surprise, the jewelry store was amazing! I found a pair of Tanzanite and diamond earrings I truly loved. This is a great shop with great people.
GoogleConnie was so helpful throughout the loan process. I appreciate the knowledge she displayed. Thanks Connie.
GooglePositive: Professionalism wonderful customer service. laura was extremely nice and very helpful. understanding of hard times and unfortunate circumstances. highly recommended ♥️
GooglePositive: Professionalism, Quality, Responsiveness was a quick and easy process. Specially when you a have two beautiful faces to help you out 😉
GoogleBrandon and Aaron are the best! These guys make an awesome team. Made my visit quick and they were very knowledgeable about everything I needed. Thank you for the great customer service. I will definitely be coming back.
GoogleGreat service and found what I was looking for from Brandon and Sandi Thanks then so much
GoogleBrandon and Marie were top shelf! Great place great customer service! Stayed late for me!
GoogleMarie and Brandon were phenomenal! Thank you for the great service and patience! We recommend !
GoogleChelsey is AMAZING! Definitely would recommend!
GoogleMs Amber was AMAZING!! She took the time to go over everything with me and didn’t mind explaining anything I had questions about. Awesome service!!!!
GooglePositive: Professionalism, Responsiveness Chelsey was very courteous, prompt, and professional.. Made process easy......
GoogleChristie was awesome! She knew exactly what I was looking for for my mothers birthday . I love the store I’m going to send all my friends here for sure the selection is amazing.
GoogleBrandon was very helpful and knowledgeable about the merchandise. I was so impressed by his professionalism and the pleasant atmosphere of the Conway location.
GoogleBrandon and Ben were both very helpful and answered all of our questions thoroughly. They walked us through the different models of firearms and helped us to find what suited our needs best. They were both pleasant and patient, even with all the questions I had. We were very happy with the service we received and would absolutely send our friends and family to them.
GoogleBrandon and Marie gave me excellent customer service while I picked out what I wanted. I got exactly what I wanted for the best price around! Highly recommend
GoogleI was truly pleased by the care, consideration, and time Brandon and Kelly dedicated to helping me find not only what I needed, but exactly what I wanted, and within my budget. They stayed past their scheduled hours to make sure I was taken care of. I’d absolutely recommend them to anyone, and will for sure be a repeat customer!
GoogleJustin was amazing! Great customer service everytime Iv come in. Definitely will be back to do more shopping!❤️❤️
GoogleFriendly and great service.
GoogleConnie is very courteous. The whole experience was painless. Would definitely recommend this service
GooglePositive: Professionalism, Quality, Responsiveness, Value Connie is very courteous. The whole experience was painless. Would definitely recommend this service
GoogleJustin is the man He was a big help with my purchase and i will definitely be coming back!!!
GoogleVery good what else needs to be said
GoogleBrandon was a big help great disposition very friendly will go back again 3 thumbs up
GooglePositive: Professionalism, Quality, Responsiveness, Value April was an amazing and helpful representative! Highly recommend her!
GoogleApril was great at service and very professional and very knowledgeable
GoogleAwesome help an full brake down on everything. The manger for the loan department was great an awesome help.
GooglePositive: Professionalism, Quality Amber was very nice and very helpful. She asked you if you have any questions and to also make sure you understand. She works with you and helps you in any way she cans. I would definitely recommend this company to anyone
GoogleBrandon is the man to see. He is always helpful and definitely knows what he is doing.
GoogleWent in looking for a valentines gift and wound up buying more because of Brandons help....Great experience
GoogleBrandon was great awesome shopping here
GoogleGo see Brandon at the Conway location.....made my buying and selling experience so much easier. A++++
GoogleWow!! Justin was so helpful and friendly!! He helped me find the perfect guitar on such short notice. He helped us quickly and I’ll keep coming back here! Thanks, Justin!
GoogleGreat ppl awesome service, Justin and Brandon were very helpful and great guys.
GoogleOnce I walked in I was greeted with a happy face. Amber really did a great job in getting me the money that I needed. Thank you again.
GoogleThe person was excellent I would definitely recommend
GooglePositive: Professionalism, Quality, Responsiveness, Value Come here for your title loan. Lisa is awesome and very kind and helpful. They have the best rates.
GooglePositive: Professionalism, Responsiveness
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GooglePositive: Professionalism, Responsiveness April explained every step and reassured me throughout the process.
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GoogleJustin is the man. Great guy to work with. Thank you.
GoogleAARON was so awesome helping us! Super friendly staff—very welcoming! They had exactly what we were looking for so definitely go check it out! Ask for Aaron!
GoogleDick’s Pawn Shop East has always been there for me when I needed help. They are a wonderful, caring, professional group of people that always go the extra mile. They have to put up with a lot of nonsense from people and still stand there with a smile. That’s not easy. Remember, treat people how you would want to be treated. Thanks again for looking out!!
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GooglePositive: Professionalism, Quality, Responsiveness, Value
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GooglePositive: Professionalism, Quality, Responsiveness, Value Amber and Connie were fabulous! Very friendly, personable and knowledgeable. Overall a great experience. Cheerio!
GooglePositive: Quality It was a phenomenal experience with Connie and Amber!
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Customers consistently report friendly, helpful, and knowledgeable staff who provide professional and courteous service throughout their visit.
The loan process is described as quick, easy, and professional, with staff explaining each step clearly and offering support to ensure customers feel comfortable and informed.
Yes, the store offers help with selecting jewelry and provides quality repair services such as ring sizing and watch battery replacement, often completed while customers wait.