BUSINESS REVIEWS

Dick's Pawn Superstore West

About Dick's Pawn Superstore West

Dick's Pawn Superstore West is a premier pawn shop renowned for its exceptional customer service and an extensive selection of high-quality items. With a focus on jewelry, customers rave about the knowledgeable and helpful staff, like Rhonda and Christine, who provide a pressure-free shopping experience. Whether you're looking to trade in old pieces or find the perfect new accessory, their experts, including Joe the jeweler, are there to guide you. The store also caters to firearms enthusiasts, with commendations for Mike Snead's courteous assistance. Ty's friendly and seamless service ensures a memorable visit for all. Dick's Pawn Superstore West is celebrated for its professional team, including Stu Darden and Kelly Allen, making it a five-star destination for loans, purchases, and trustworthy transactions.

Customer reviews

Showing 1–50 of 954 published reviews.

Google

Kelly is a wonderful salesperson! I explained an idea of a ring set that I wanted to get. She helped me in planning the design, and found the diamond solitaire and the diamond bands that I wanted. Jake put the design together. He is a talented, skilled jeweler! I am so pleased with my ring set! It is more beautiful than I imagined it would be! Kelly always come through when I ask her to find something for me if they don’t have it in the store. It is a pleasure doing business at Dick’s Pawn Jewelry Store in Conway!

Google

Great place to shop and work with Michelle

Google

Jay and the crew pulled out the best deal! Thanks guys!! Highly recommended!

Google

I love this place! The Conway Store on Main Street is the best! Kelly Allen is the one to ask for, she will find exactly what you want in jewelry

Google

Justin was a great salesman, we hit it off and he gave me a great deal. Would go back in a heartbeat

Google

Jill and Marie are very helpful and I enjoy coming here for my jewelry because of them

Google

We stopped by to browse and Michelle was very helpful. Let us look around and we ended up both getting rings. Highly recommend the store up north!

Google

Love this place always so nice and friendly I give them all my money lol I love Micheal she is a doll all the managers are so well trained and helpful.

Google

Positive: Professionalism I must say it was a pleasure working with April she really went the extra mile on making me feel relaxed and not pressured into anything.Thank you April for getting me get the amount I needed to take care of everything. Ron

Google

Positive: Professionalism, Responsiveness April explained every step and reassured me throughout the process.

Google

Positive: Professionalism, Quality, Responsiveness Beyond amazing service!! Erin was so responsive and knowledgeable , made the process so easy! Highly recommend if you just need a little help and don’t want to deal with a bank ! Absolutely thrilled with my decision to do business here again! ❤️

Google

Positive: Professionalism, Quality, Responsiveness, Value April was great. She was very polite and extremely helpful. She explained everything perfectly. She was very fast with the process. She made everything quick and very easy.

Google

These guys show me so much love and respect always. They are good guys helping single moms stay afloat. Justin is a real gentleman. Love these guys.

Google

Lisa was extremely knowledgeable and helpful. I had a wonderful experience she explained the entire process perfectly. Thank you!!!!

Google

Positive: Professionalism Had a wonderful experience

Google

Justin is the bomb. He comes through in time of need every single time, it is a please visiting his store. Not only on are the prices are amazing but customer service is out of this world. Keep doing what you guys are doing because you have a customer for life in me. Kristin Mason

Google

Positive: Professionalism, Quality, Responsiveness, Value Laura was a very sweet lady the place was nice and clean they greeted us with smiles and offered us drinks I highly recommend you going there for any title loan

Google

Positive: Professionalism, Quality, Responsiveness, Value The representative that took care of me gave me absolutely one of the best experiences I’ve ever encountered in business thank you. Connie.

Google

Positive: Professionalism, Quality, Responsiveness, Value Laura was Very informative and friendly

Google

Positive: Responsiveness Quick approval. No hassles. Great doing buisness with them. Would refure a front.

Google

April is a pro! Extreamly honest, helpful, and professional. I'll bring future business here myself!! Was a easy joy to work with

Google

Positive: Professionalism, Quality, Responsiveness, Value Laura was great!! FYI she loves a good laugh. She was very friendly and very patient.

Google

The transaction was quick and easy. Laura has great customer service. Very knowledgeable of her job.

Google

We had an excellent experience here at Dick’s title loan! Connie Bell was the professional that assisted us with our loan. Making sure of things like affordability and even was able to get us more than we needed! Things happen in day to day life and sometimes we just need a fast loan to fix the issues, Connie made that happen for us. We appreciate her attention for detail, all the ends and outs and made the loan affordable to pay off. Grateful for a relaxed comfortable experience! We give her two👍👍a👊And a 🙏!!

Google

We walked in apprehensive as I’m sure most people do, when it comes to getting a loan, however we had an issue and needed the loan. Connie went above and beyond to make sure that we got what we needed, she made sure we where comfortable, and meat on every aspect of what the loan Intel's! She gave us excellent advice, and helped us be able to fix the emergency we had arise with a efficient loan. Very professional friendly and thorough! 😁

Google

Positive: Professionalism

Google

Positive: Professionalism, Responsiveness Friendly and professional. Happy to do business with. Knows what the customer needs.

Google

Positive: Professionalism

Google

Positive: Professionalism, Quality, Responsiveness, Value Very nice very helpful and had great conversation while being helped good laughs felt like we built a friendship not very many people out there like that thank you soo much Connie your the bomb

Facebook

Mrs. Connie and Mrs. Amber was very respectful, professional and very helpful. They are a #1 and an A+. They are the sweetest 💓😊 ppl. Thanks a whole bunch for your help!

Google

Positive: Professionalism, Quality, Responsiveness, Value April was amazing!!

Facebook

I went in with not so high expectations, but I was VERY PLEASED with my outcome! I will DEFINITELY return again and again and again!! Thanks ladies! I enjoyed that MD!

Google

Positive: Professionalism APRIL WAS VERY HELPFUL.

Google

Positive: Professionalism, Quality, Responsiveness, Value Erin was very nice and very helpful she gets the job done very satisfied with her

Google

Positive: Quality

Google

Positive: Professionalism, Quality, Responsiveness, Value Yes My experience was great and April Help me really well. Thank You 😊

Google

Positive: Quality, Responsiveness, Value

Google

Positive: Professionalism April Did a wonderful job and was very helpful thank you very much.

Google

The customer service was excellent! Very friendly and helpful! I would recommend them to everyone! Thank you for your help with my financial situation! April was excellent and very friendly!

Google

Positive: Professionalism, Quality, Responsiveness, Value April was great at service and very professional and very knowledgeable

Google

April was great and helped walk me through this process.

Google

Positive: Professionalism I must say it was a pleasure working with Laura, she really went the extra mile on making me feel relaxed and not pressured into anything.T hank you Laura for getting me get the amount I needed to take care of everything. Ron

Google

Positive: Professionalism Connie was awesome she got me my loan approved fast. She is very professional. Over all great experience

Google

Positive: Professionalism

Google

Positive: Professionalism, Quality, Responsiveness, Value Absolutely Amazing very nice and friendly staff! Will continue to use then whenever needed!

Google

Positive: Professionalism, Quality

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Google

Virgil, was very helpful and kind. All your staff was very helpful and kind as well, thank you for your business.

Google

Shannon and Tiffany were great and helped me get what I needed without the stress. Definitely would use them again in the future.

Google

This is Diana R. I wanted to thank Juleen for her amazing assistance in getting a ring purchase sent to me. The original purchase was supposedly mailed out by another rep that is no longer with the company. Not sure if it was ever sent as it was never received. I reached out to the store and spoke with Juleen, explaining what had happened. Even though it was not her sale and she had no responsibility to it, she still took full ownership, tracked down the purchase, sent it out and it is now safely in my possession. Juleen’s assistance was paramount in getting this safely to me. Thank you so much! -Diana

Google

Thanks to Dom for his awesome service!

Google

Wonderful ladies!! Very professional.

Google

Dom was fabulous as always. Outstanding

Google

Shout out to Virgil for helping me in my time of need for a loan. The whole staff was very helpful and friendly with me. The place is set up so nice and clean. Will definitely be back to shop!

Google

Ryan was a awesome help. Thanks my guy and Happy New year.

Google

Virgil is very helpful and great customer experience

Google

Bryan was very helpful and knowledgeable!

Google

Hey Mr.Bobby was so great helping me! I would be coming back to see him again! I wish I could give him 100 stars! Very great customer service! Thanks Bobby!

Google

Justin is amazing! Thank you for your honest and fair pricing!

Google

Justin was great with my purchase of 1 oz silver rounds Look forward to future purchases

Google

I love this place they are very honest and Zach is very informative.

Google

Dominick is always so helpful when I come in. 10/10. Great items and great employees.

Google

Juleen Shane helped us a lot, very nice experience, I recommend

Google

Buddy paid me the most for my gold

Google

Worked with Kristy to get my auto loan, she is very sweet and thorough. Full honesty and support through the entire process. Definitely recommend this to anyone considering an auto loan!

Google

Had the best time picking out a wedding ring. Juleen helped make sure I found the perfect one! Highly recommend if you are looking for something special ❤️

Google

Super easy, fast and professional. Thanks Brendan!

Google

Angie did a fantastic job. Very courteous and professional. 😊

Google

Bryan was very helpful and knowledgeable. Ask for him when you come in!!!

Google

Amber is a great person to deal with.

Google

Bryan is super helpful and is very knowledgeable about everything he showed me.

Google

Kristy has been amazing and super understanding

Google

S/o to Ray for the customer service skills

Google

Amber was great fixed me right up an very friendly an nice. Highly recommended

Google

Bryan was extremely helpful in assisting me with my transaction. Wonderful experience!

Google

Angie was great in helping with what I needed and very knowledgeable and friendly!!

Google

Michelle was great Go see her for all jewelry needs.

Google

Jake and Buddy rock!

Google

Chad the jeweler is the best on the beach by far. Such quality work and half the price of those mall jewelry repair places. He changed a watch battery and sized my wife’s ring for almost half of costal grand cost and was done while we waited. Thank you

Google

Jake and Buddy are always very helpful getting me what I need

Google

Amy was super friendly and knowledgeable! This was the second time i have ever used a service like this and she made it so much easier for me and it was a very quick process. i will definitely be back. i would give 10 stars if i could

Google

Angie was knowledgeable and smart with helping out and answering any questions I had. Awesome representative and great personality too. Thank you for quick smooth transaction!

Google

Paula and of course Amber was so professional on helping you get what you need Thankyou

Google

Paula made is so easy to get what I needed

Google

Angie was so friendly and helpful. Will definitely recommend her to friends and family.

Google

Great people Paula was great to work with. And amber is amazing. I truly recommend.

Google

Amy is awesome! She helps me with everything I need! Would recommend!

Google

Amy was amazing helpful informative even suggested place to get oil change

Google

Shannon was absolutely amazing so friendly we laughed and joked through this entire process.. Kudos 10 stars love.

Google

Shannon and Tiffany are a pleasure to work with!

Google

I Wanna Say Our Experience With Shannon Stevens Has Been Absolutely Amazing! She’s Went Above & Beyond To Help Me & My Fiancee James Nowak! She’s Been So Quick About Everything And So Informational. We Are So Happy To Have Someone That’s Willing To Help Us. Y’all SERIOUSLY Need To Give This Woman A Raise ❤️ If You Need A Title Loan Come Here Shannon Will Help You Out.

Google

Shannon and Tiffany both were a big help. Great Customer Service and Support. Would highly recommend then

Google

I spoke to Arron in the phone she was very helpful

Google

These ladies are just awesome at the South store go see Paula and Tracy always have helped me!

Google

Ms.Paula was super nice,helpful and patience with me.Very knowledge of what she's doing.If you need a title loan go see Ms.Paula she's the best. Thank you so much!❤️

Frequently asked questions

What kind of customer service can I expect at Dick's Pawn Superstore West?

Customers consistently report friendly, helpful, and knowledgeable staff who provide professional and courteous service throughout their visit.

How does Dick's Pawn Superstore West handle loan and title loan processes?

The loan process is described as quick, easy, and professional, with staff explaining each step clearly and offering support to ensure customers feel comfortable and informed.

Can I get assistance with jewelry purchases and repairs at Dick's Pawn Superstore West?

Yes, the store offers help with selecting jewelry and provides quality repair services such as ring sizing and watch battery replacement, often completed while customers wait.