BUSINESS REVIEWS

Chinook Heating And Air

303 n Belfair ct, Kennewick, WA, 99336, United States

About Chinook Heating And Air

Chinook Heating And Air, nestled in the heart of Kennewick, stands out for its exceptional HVAC services. With a reputation for professionalism, punctuality, and quality, they've garnered a loyal customer base. Their technicians, like the commendable Antonio and Terence, are not only experts in their field but also exhibit unparalleled kindness and patience, even amidst playful pets and a barrage of customer questions. Whether it's a routine maintenance check, a thorough system diagnostic, or a new heat pump installation, Chinook's team is praised for their responsiveness and value. Customers like Monica Hatcher and Arlene Chinsky attest to the thoroughness and informative nature of the service, ensuring that every interaction leaves homeowners more informed and comfortable with their heating and cooling systems.

Customer reviews

Showing 201–250 of 1,285 published reviews.

Google

Everything went great! The tech showed up when expected and was very professional and courteous. See you guys in 6 mos!

Google

Julio, arrived on time, and was courteous. Made sure that my filters and batteries on my thermostat were changed. Great service thank you.

Google

Very professional and efficient. Victorino is a pleasure to talk to and very knowledgeable

Google

We replaced our heat pump in 2018, and sought quotes from at least six local companies. I also got a lot of help with research from a cousin who owns an HVAC company elsewhere. Chinook provided by far the best price and were the most professional of any of the companies we spoke with. I think we saved $4k going with Chinook compared with the next highest quote. The owner spent time with us at our house talking about our needs and best options. We have been really happy with the new system. Their annual maintenance program is very affordable. We have had one issue since install and the service guy was out to help us within a half hour of our call. I could not ask for or hope for a better and more professional company. Just a follow-up. Chinook techs are always professional and friendly! We appreciate the twice-yearly service!

Google

Victorino was knowledgeable, timely and very helpful. Could not ask for a better technician. Thank you Victorino!

Google

Very helpful to me and knew what he was talking about !

Google

The gentlemen that came to our house was professional, competent, explained everything in detail and made sure we understood what was said and answered our questions. He could not have been more gracious.

Google

The worker researched a problem that had shut down our HVAC system a few times. Henry arrived on schedule and installed the new part and has not failed since he fixed the problem. Thank you for a job well done. I recommend Chinook HVAC.

Google

Eduardo did a great job for us today!

Google

Wonderful, professional. Thank you ! You are so thorough and a pleasure to meet. God bless you and your family, this company has a the best employees. I thank you so much!

Google

Andres was very professional and respectful. Have used this company for a number of years. Highly recommend. I appreciate geting their reminder when our service is due.

Facebook

1/15/2025 at 5:45 p.m., I called Chinook Heating because my HVAC system quit working. A technician arrived at 7:45. He quickly diagnosed that the problem was caused by an electrical short. At 8:30, the problem was fixed and my heat was on again. He waited for about 15' to make sure it was going to be okay before he left. Chinook was amazing in both the speed and the effectiveness of their response.

Facebook

Prompt, professional & very helpful!

Google

Our technician Christian was great! Did a thorough evaluation of our issue and solved the problem. Also identified another possible issue regarding building containment of furnace that he will discuss with his boss and let us know if anything needs to be done. Appreciate him going the extra step that most technicians would most likely of overlooked or disregarded.

Google

Excellent service

Google

Great service today. Not rushed and very helpful!

Google

Chinook & the tech quickly & competently took care of our heating loss. Also, recommended surge protectors to avoid future power loss problems.

Google

Henry arrived on time with all his tools. Quickly changed out my filter and tested the equipment inside and out. Answered my questions and wrote Up suggested future repair. Awesome.

Facebook

Since moving into our rental, we have been contracted with Chinook. Every single time we have been given flexible scheduling options, polite office staff, text message reminders and updates throughout our visit and on top of that, they have sent the same Tech, Andres, out to our home each time. I love that they keep the same technician because he truly gets to know our equipment and knows where everything is each time. Andres follows procedures to a T and is very professional, kind and knowledgeable. They don’t try to upsell us for things we don’t need but are more than willing to explain things that could benefit us. Todays visit I inquired about getting a dryer vent cleaning done and rather than him tell me to call the office, he assured me they will get our landlord the quote and immediately jumped at the chance to gather pictures so they could properly bid the work. I come from Campbell & Company and so I know how critical and valuable it is to have photos taken to prevent multiple trips out and wrong pricing given. I am always impressed with Chinook.

Google

Julio came to evaluate my new heat pump. He was professional, knowledgeable & efficient finding a few problems. I'm encouraged that my pump will function better. I intend to use him in the future for continuity & care. Anne

Google

Muchas gracias por el servicio que brindan,excelente !!!

Google

Great customer service. Everyone I talk to as well as the techs that came out. Definitely recommend.

Google

On time, friendly, and knowledgeable. Glad I went with Chinook for our mini split installation and maintenance.

Google

Eduardo did a great job diagnosing and getting our system back to peak performance! We have used Chinook for a long time and they are always personable, helpful, and timely.

Facebook

Reminders about services or timely, but not overwhelming a number. The technicians are always professional. They outline any recommendations, but are not pushy about whether you choose to follow the recommendations at that time.

Google

I had two technicians come for a general maintainable of my central air & heat. I m very sensitive to dust & told them I got alot inside from my air conditioner. They made a thorough check and found a hole & fixed it & offered me some other solutions. They were professional & very attentive. I highly recommend Terrance & Andy Anne F.

Google

Great service! The past couple times they have come out, I have had great service and very professional. Concerns resolved within timely manner.

Google

Greta service. I had an urgent issue with my heating system and they were able to send a technician right away to fix the issue. Very pleased.

Google

Justin with Chinook Heating & Air arrived on time. He gave us the best service of all the times we’ve had our unit serviced. He thoroughly cleaned & checked our settings explaining how to get the best performance from the heat & a/c. We have noticed a huge improvement since this maintenance service. That’s why we gave Justin the 5 star rating.

Google

I loved Terence. Very professional and efficient. Best of all he fixed my fireplace!!! I would highly recommend Chinook Heating and Air. I also loved Andre’s from yesterday he worked very hard and did as much as could with what he had. Thank you to both gentlemen.

Google

Very knowledgable and through

Google

They came rather quickly on a Saturday. Extremely professional, explained everything thoroughly. Excellent customer service.

Google

Twice in a row you did not show up as scheduled with, well, I will try and be nice. No excuse but just very bad scheduling. The first time you blamed the technician the second time you just booked it on Thursday when you told us Wednesday. The first time I had to leave early from work to meet the technician that never showed. The second time my wife and I were both off work so we made sure we were home for our 12:00 pm to 2:00 pm window. At about 1:45 my wife called and you realized your mistake. So we waited another hour until you got a tech here. That was 3 hours out of our day and then an hour and a half for the service. Christian, the man that came out was outstanding though. Super polite and obviously knew what he was doing. The only saving grace for this outfit. They need to get their scheduling thing figured out. Just awful

Google

Easy to work with. Great customer service.

Google

Terrence has helped me in the past. He is polite, hard working and professional, listens carefully and explains the process. He provides feedback and recommendations clearly and concisely. A pleasure to work with

Google

Excellent

Google

Our serviceman, Christian, was very thorough, thoughtful and efficient.

Google

Victor was my service person and he was timely and helpful. Thank you for continued friendly service.

Google

Christian did a wonderful job today. He inspected, cleaned, & repaired my gas fireplace. He answered all my questions politely & showed me how to do some tasks I wanted to be able to handle in the future. Great job!

Google

Eduardo was great when he serviced my new furnace and heatpump. He also installed my Nest Thermostat. Thanks so much.

Google

Eduardo was great when he serviced my new furnace and heatpump. He also installed my Nest Thermostat. Thanks so much.

Google

Victor excellent technician. he took the time to answer my questions and explain everything to me in detail. I appreciate that.. that’s what customer service is all about

Google

Eduardo showed up today not only on time but early and done an exceptional job On both my AC in my heat system for its yearly maintenance for summer schedule. We’ve always had great luck using Chinook the people they hire are always very considerate friendly and complete. Thanks again. Ron B Richland

Google

The two technicians l had were absolutely informative and helpful they were the best they took the worry off my mind

Google

They thoroughly checked out our system and made sure everything was operating properly. We have a maintenance contract with them and it keeps things working and serviced.

Google

We loved our service today! They were so friendly and took care of everything for me so I didn’t have to worry about a thing. The service tech, Victorino, was punctual in arriving and I loved the text messages I got from chinook with arrival info. Victorino commented that he enjoys working for Chinook and that Dave and Cole are great owners that treat him with respect 👏

Frequently asked questions

How quickly can Chinook Heating and Air respond to emergency HVAC issues?

Chinook Heating and Air aims to respond promptly to emergency HVAC issues, often providing same-day or next-day service depending on availability and urgency.

What can I expect during routine HVAC maintenance visits?

During routine maintenance, technicians inspect and clean your system, check filters and batteries, explain any findings, and provide documentation of the work performed.

How does Chinook Heating and Air handle customer questions and explanations?

Technicians are knowledgeable and take time to clearly explain issues, solutions, and system operation, ensuring customers understand their HVAC system and options.