BUSINESS REVIEWS

WhataHotel!

377 Alhambra Circle, Coral Gables, FL, 33134, United States

About WhataHotel!

Nestled in the picturesque Coral Gables, WhataHotel! offers an unparalleled booking experience for discerning travelers seeking luxury accommodations with a personal touch. Celebrated for over a decade, this esteemed agency prides itself on securing exclusive deals and coveted perks, such as complimentary breakfasts, potential room upgrades, and spa credits. With a user-friendly platform and a curated selection of premium hotels worldwide, WhataHotel! ensures a seamless reservation process. The dedicated team, led by the highly praised Richie Massa, is committed to enhancing each journey, providing exceptional customer service that transforms trips into unforgettable experiences. Whether it's a family vacation or a solo adventure, WhataHotel! is the go-to for extraordinary travel with added value.

Customer reviews

Showing 1–50 of 354 published reviews.

Google

I love everything about WhataHotel. From the perks to the customer service, this company is second to none. I use them every time I travel.

Google

Lionel was outstanding in assisting in finding a place for my entended family to meet and celebrate birthdays, anniversaries, and a graduation. Lionel took all the worry out of our travel.

Google

Angelica went the extra mile when we had an issue with our first hotel. She was great.

Google

I had an amazing time at the Waldorf and booking through this agency truly made a difference on my stay. I appreciate the perks and especially the unexpected welcome amenity.

Google

Highly highly recommend. I will only book from them from now on. They were actually able to get me my money back from the hotel after our flight was cancelled despite a no refund policy.

Google

Maria at Lorraine Travel was outstanding. We received an upgraded room, outstanding breakfast each day along with a nice bottle of champagne for our honeymoon weekend. I was extremely satisfied and will be booking again.

Google

Booking through What A Hotel always makes the experience feel extra special. The added amenities provide exceptional value and elevate the entire stay. We especially loved our time at the Four Seasons Oahu; the stunning location and outstanding activities made it a truly world-class destination. Every detail exceeded our expectations, and it was an unforgettable experience. Highly recommend both What A Hotel and the Four Seasons Oahu!

Google

Truly our favorite Manhattan hotel.

Google

Its been more than 5 years im booking with whatahotel and always enjoy their perks and available options such as late checkout!.highly recommend

Google

Great experience.

Google

We love whatahotel! Richie has been helping us book hotels with perks since 2012. Free breakfast and free upgrades, yes please!

Google

Understated luxury! Quiet! Top service!

Google

I love everything about WhataHotel. From the perks to the customer service, this company is second to none. I use them every time I travel.

Google

GREAT benefits, free breakfast and daily credits that help significantly. Still got to keep Bonvoy points etc. Highly recommend!

Google

Thx you Maria for taking care of us!

Google

I can trust Maria at What a hotel with my all of my vacation stays. She is fantastic and has helped me for many years

Google

We never book a trip without WhataHotel! It makes our travel experience 10x better. Forever customer here!

Google

Look no more! I have used this company exclusively for years, Richie Massa has saved me tons of money with the normal perks offered such as upgraded rooms upon availability, dining credits, daily breakfasts, spa credits and more! He is extremely knowledgeable with all 5 start resort properties with perks that no one can beat! Thank you for making my travels first class with money in my pocket! This is my to go to agent, but you wont be disappointed with this company! They are ALL efficient, friendly, will lock in the best rates with perks that never end! Thank you Lorraine Travel!! A loyal happy grateful customer!

Google

WhataHotel has been so great with delivering the ultimate travel accommodations! Richie M is my go to for all my luxury vacations, and he exceeds expectations always! Thank you for all the little touches that make my vacations just a bit more special!

Google

Always love working with Maria at Whatahotel, shes booked a few trips for us and our families and has always gotten us wonderful experiences and perks, as well as being so responsive over email. Highly recommend!

Google

Beautiful property with great service

Google

Phenomenal staff that perfectly complimented a gorgeously designed property. We stayed an extra three days with the Keppler because it was such a great experience.

Google

Wonderful accommodations! Thank you!!!

Google

I have been using WhatHotel for decades! I love all the special added offers you are able to include with my hotel reservations. Lionel Moolchan has been my agent for years. He knows exactly what my husband and I like and always has great information and advice on the properties we are looking at. He is the best.

Google

Booked my stay at Four Seasons One Dalton in Boston through WhatAHotel and had a really great experience. The biggest value is the perks—you’re essentially getting VIP treatment without paying anything extra. I received benefits like a room upgrade, hotel credit, $100 daily breakfast credit, and a smooth check-in experience that felt more personalized than booking direct. At a property like Four Seasons, those extras go a long way. The booking process itself was super easy, and communication was clear throughout. Everything was handled seamlessly, and there were no surprises at check-in—always something you worry about with third-party bookings, but not the case here. What I like most is that you still get full hotel loyalty recognition while stacking the WhatAHotel perks, which makes it a no-brainer for luxury stays. Overall, I’d definitely use WhatAHotel again—especially for higher-end hotels where the added benefits actually make a noticeable difference.

Google

Thanks to What-a-Hotel, we received the best travel service.

Google

I cannot say enough about working w Richie @ What a Hotel! I cant believe our family have been using him for almost 15 years! He is always responsive, getting us the best deals for our family and friends. I continue to refer him to all my friends - even if you find the same price online. What a Hotel has perks that only they can get you! Thank you again Richie!

Google

Ive been very pleased with my service at WhataHotel. We have used Richie Massa for 15+ years and hes the absolute BEST!!! His graciousness and kindness have made him part of our extended family. Hes honest, provides a great perspective based on his experience and takes care of everything from flights to hotels. He also goes above and beyond to make sure our accommodations are taken care of and all are needs are met. Richie is the go to guy for all your travel needs especially if you have specific dietary needs and travel with kids.

Google

We have used What a Hotel many times for hotel reservations and they are AMAZING! Love all the free perks!! They are always prompt and efficient and do an excellent job with the details of our booking. For the same price as the hotel website you get lots of perks-- for example at the Four Seasons Maui you get free breakfast, a hotel credit and a free upgrade if available. I highly recommend booking through Richie at What a Hotel!

Google

Had a great experience with WhataHotel! We stayed at four seasons Maui/Wailea and they had the same nightly rates as the Four Seasons website but booking through WhataHotel also provided a $100 credit towards our stay and provided free breakfast every night which was probably worth ~$600 or so. Seems like a no brainer to book with WhataHotel

Google

They did an amazing job organizing all the hotels and itinerary to our trip to Sardegna.

Google

Excellent trip thanks to the unwavering help from Richie! He thought of every single detail for our trip, from fun to safety. Definitely a plus!

Google

I would like to check all of the above categories, but I have to choose one. But, please note, What a Hotel is professional, has only very high quality hotels and is always mindful of one’s desires and needs. It is a wonderful agency. What a hotel is the best agency I have ever come across. I usually research and book hotels myself, but when I want a high level hotel I always turn to What A Hotel. They get the best prices and include wonderful perks. I highly recommend them. Just had a wonderful trip to Colmar, France at a hotel they booked for us and, as always, it was fabulous.

Google

We have used Richie Massa and the team at WhatAHotel.com for all our travel since 2013. We cannot overstate how incredible they are!! They are the best around bar none. Incredible perks like FREE BREAKFASTS, ROOM UPGRADES, FOOD & SPA CREDITS...All included in the room rate!! Call/Email them before you book your next personal or corporate trip. It's a no brainer.

Google

Look no more! I have used this company exclusively for years, Richie Massa has saved me tons of money with the normal perks offered such as upgraded rooms upon availability, dining credits, daily breakfasts, spa credits and more! He is extremely knowledgeable with all 5 start resort properties with perks that no one can beat! Thank you for making my travels first class with money in my pocket! This is my to go to agent, but you won't be disappointed with this company! They are ALL efficient, friendly, will lock in the best rates with perks that never end! Thank you Lorraine Travel!! A loyal happy grateful customer!

Google

I cannot say enough good things about what a difference Whatahotel made to our trip to Maui. The hotel upgraded us yet another notch after the agency’s upgrade, and the other perks really helped with the overall cost, free buffet breakfasts, daily perk amount and and extra amount kicked in for the whole stay. Thank you!!

Google

This a great website with good value on all the best hotels in the world. I book all of my stays through this website and have told all of my family and friends about it. Maria is fantastic!

Google

Whatadelight! If you are missing the good old days of customer service and care when traveling, then look no further! You will get that and the best deal on your room with added perks such as breakfast, room upgrades, etc...I stumbled across WhatAHotel on a travel forum and I am so glad I did! When I can use them for my travels I do! I've turned my friends and family onto them as well and they are hooked! Maria was my agent and if I could give her more than 5 stars I would. She is a quality member of the WhatAHotel team. I hope someone is reading this that is a position to reward her for her hard work and competency. If it's not obvious, I highly recommend WhatAHotel. :)

Google

Really enjoyed our family holiday in booking with WhatAHotel. We often stay at various hotels, and what can make a noticeable difference is a little extra personal touch. The extra perks are great and much appreciated, in addition the personal touch goes a long way with us. This personal touch was both at the hotel, and with Maria at WhatAHotel ensuring everything went smoothly, even though it involved a little back and forth. Thanks Maria and thanks WhatAHotel! In today's world of anonymous internet booking agencies, we wouldn't hesitate in the future to book through WhatAHotel which offers their online booking service as well as human interaction when needed.

Google

This is the best site to book 5 star hotels! Not only are the hotels top notch, but the perks as well! So happy to have discovered this site years ago and we tell everyone we travel with about the fantastic deals and customer service! The perks are amazing— free breakfast, upgrades, hotel credits and late check outs! Maria always takes care of us and gets us the best upgrades! Make sure you mention if you are celebrating a special occasion!

Google

The room upgrade, free breakfast as well as resort credit made our vacation that much better!!!

Frequently asked questions

What types of hotels does WhataHotel offer bookings for?

WhataHotel specializes in high-quality, luxury hotels and resorts worldwide, focusing on properties that provide premium experiences and amenities.

What kind of perks can I expect when booking through WhataHotel?

Bookings often include perks such as free daily breakfast, room upgrades when available, resort or food and spa credits, late check-out, and welcome amenities depending on the property.

How does WhataHotel handle customer service and booking support?

WhataHotel provides personalized customer service with knowledgeable agents who assist with booking, changes, and special requests, ensuring smooth communication and support before and during your stay.