GoogleThe crew was amazing! VERY professional and knowledgeable - if you need water mitigation do not hesitate to call ATEX!
About Atex Restoration
Atex Restoration stands as a trusted ally in preserving and rejuvenating properties within Austin. Specializing in damage restoration, they expertly navigate the aftermath of unforeseen events such as water, fire, and mold damage. Their team of skilled professionals is dedicated to restoring homes and businesses to their pre-damage condition with precision and care. Committed to customer satisfaction, Atex Restoration provides comprehensive solutions, utilizing the latest technology and techniques to ensure a swift and effective restoration process. Whether facing minor repairs or major restorations, they offer peace of mind with their reliable, high-quality service, making them a go-to for those in need of restoration services.
Customer reviews
Showing 1–50 of 141 published reviews.
GoogleGoogleGreat service, professional, very meticulous with little details of the demolition and clean up after, as well very professional. I am very pleased with the company personnel overall.
GoogleJr, Edgar and Bryan with Atex completed the service at our home. They were always on time, had great communication and were so very professional! Well done!
GoogleAtex was great to work with, Edgar, Bryan and Junior were very helpful in the whole process, answered all my questions and very friendly. I would recommend them to anyone who may need this type of work done.
GoogleCompany recommended by insurance. Service provided was excellent . Technicians Bryan and Edgar were friendly, professional, very helpful and considerate. Work was done In a timely manner and Bryan was dependable at following through when he said he would. Very pleased with their services.
GoogleWe worked with Junior, Edgar, and Bryan - all three very sweet and patient, especially amongst the chaos of a messy household with two littles and two dogs. We are grateful for their strong communication and swift work! Would definitely recommend this group.
GoogleEdgar, Bryan, and Jr. did an incredible job handling the water damage. I highly recommend ATEX. They are experts in their field.
GooglePack-out and Pack-back Satisfied with work that was done. A couple of glitches but Daniel handled them promptly and professionally. Kudos to those who handled the job. Thanks.
GoogleJosh and Edgar did an amazing job would 100% recommend them!
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GoogleHad a leaking pipe and Atex sent out Josh. He did a great job of showing me what was going on and explaining the process. Guy did all the tear out and cleanup by himself and was very thorough and professional. I highly recommend ATEX and Josh for any remediation needs you have.
GoogleMatt, Josh, and crew did a great job with our bathroom. Would recommend and use again!
GoogleATEX Water Damage & Restoration helped me through one of the most stressful experiences I’ve ever gone through, and I truly cannot say enough good things about this team. After a major sewage-related incident displaced me from my home, Danny, Alberto, Anthony, Fernando, Lenny, Josue, Evelyn, and Fernanda helped remove, clean, restore, and re-deliver all of my belongings into my new home with incredible care and professionalism. The amount of physical labor involved was enormous, especially carrying furniture and countless boxes up multiple flights of stairs, yet this team stayed kind, upbeat, hardworking, and respectful throughout the entire process. What could have felt chaotic and exhausting somehow became one of the most meaningful parts of this transition for me. Everyone worked together beautifully, handled my belongings carefully, communicated well, and treated me with genuine compassion during an extremely stressful chapter of my life. What stood out most was the attitude of the crew. Even while doing very difficult work, they were smiling, encouraging, and clearly committed to helping people, not just completing a job. I’m deeply grateful for every single person on this team and would absolutely recommend ATEX to anyone dealing with water damage, restoration, pack-outs, cleaning, or emergency remediation services. Thank you all so much.
GoogleThe ATEX mitigation team of Kim, Josh, Junior, Carlos, and Clemente was superb! The ATEX Contents team of Alberto, Fer, and Anthony brought excellent closure to our experience. While out of town, a water supply line inside our home split and pumped about 23,000 gallons of water into 2500 square feet over several days. All it took was one call on Saturday evening just after Christmas. These teams showed up and went to work. Throughout the mitigation and pack out/pack in processes they were professional, knowledgeable, efficient, and thorough. As individuals, they were personable, kind, and patient. They kept us informed on their processes and results every step of the way. We’re grateful to have had an excellent teams whose focus was rescue, restoration, and genuine customer support.
GoogleOur house was hit on Valentines Day by a drunk driver. ATEX came and boarded up the front of our house, they did a damage assessment and a water removal & mold mitigation. Everyone we have dealt with has been professional, nice & made this process a little easier.
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GoogleAtek and Bryan were great! Bryan showed up on time, was courteous and professional! Highly recommend for water leaks!
GoogleWe reached out to ATEX, a water damage and restoration company that’s part of the USAA preferred providers group. Jessica Garcia, a dedicated team member, took care of all our restoration needs. The professionals at ATEX did an excellent job restoring our flooring, walls, and painting.
GoogleWe appreciate how hard and fast everyone worked to gut our laundry room and clean any residue of the fire from our house. Special attention was paid to determine whether there was any damage due to mold. The dehumidifier that you leant us worked great! Your team of Kim, Edgar, Josh and JR worked smoothly and efficiently to get the job done and kept us updated on their progress. We really appreciate their dedication to the job and their concern for us and our home. Thanks!
GoogleEveryone there did a really awesome job. From start to finish we are very pleased with the results.
GoogleThe ATEX mitigation team of Kim, Josh, Junior, Carlos, and Clemente was superb! While out of town, a water supply line connection inside our home split and pumped about 23,000 gallons of water into 2500 square feet over several days. All it took was one call on Saturday evening just after Christmas. This team showed up and went to work. Throughout the mitigation process, they were professional, knowledgeable, efficient, and thorough. As individuals, they were personable, kind, and patient. They kept us informed on their processes and results every step of the way. We’re grateful to have had an excellent team whose focus was rescue and customer support.
GoogleKim was extremely professional and answered all of our questions when she came for the initial assessment. When Josh, Edgar and Junior joined her, the cleanup was efficient and thorough. We are looking forward to working with the next crew from ATEX for restoration.
GoogleJR and Bryan were awesome. GREAT communication, always on time. Friendly. I would definitely recommend.
GoogleAtex showed up quickly to address the flooding in my condo. Bryan was efficient and professional and reassuring. The next day Edgar and Bryan returned to continue the drying process and they moved quickly with attention to detail.
GoogleMy experience with ATEH is been great there performance and professional actitud, respect was very impressive for me specially Josh, Bryan, Clemente and Junior thank you for a great experience in my book you all are 💯% keep up the good work.
GoogleJr, Edgar, Matt and Bryan were awesome. They got the job done, were communicative through the process and were respectful of property. Very nice guys!
GoogleJunior, Edgar and Brian were extremely polite and respectful. They answered all my questions and if I had questions later, I was immediately contacted. I was very pleased with their work.
GoogleJr, Edgar and Brian were great! Took care of business! Great customer service.
GoogleATEX did awesome work for me. Super quick to respond, really straightforward, and they handled everything professionally. They made a stressful situation way easier and got the job done right. Definitely recommend them if you ever need water damage help.
GoogleEdgar, Junior, and Kim did an amazing job from start to finish. They made sure we knew what to expect before they got to work and made the process as painless as possible. Great work team! I would definitely recommend them!
GoogleVery efficient and professional. This is the second time I’ve went with Atex and they never fail to impress me. Edgar, Josh, Bryan and Junior are all very knowledgeable and assisted me in the finest way. Love this company
GoogleBryan, Edgar, JR, Josh and Kim were very professional and personable. They came in and got the work done and were very informative in what they were doing. They cleaned up after every stage of the process. I cannot give them enough praise but would definitely recommend this team and ATX to anyone that was in need of water mitigation in the future. I will be contacting ATX now for the reconstruction. Thank you JR, Bryan, Kim, Edgar and Josh, you all ROCK!
GoogleAlberto, Fernando and Anthony did quality work in a timely manner, taking great care of all the items they moved.
GoogleFrom the start of the process, Junior, Bryan, Josh, and Kimberly were OUTSTANDING. Full explanation of the assessment and work to be completed. Respectful and professional during the entire process. Listened to my concerns and addressed my concerns. Answered questions and explained the process. Superb work ethic and commitment to professionalism by all
GoogleWe had a garage fire and a representative of this company showed up the next day. We chose to have them do the restoration work and it was the best decision we could have made. They started that day with a clean up schedule and a rebuild schedule. Our house had smoke damage. Two days later a crew showed up and thoroughly cleaned the house. A day later a crew showed up and cleaned all the HVAC system. Five days later a crew showed up and removed all the burned personal contents and all the chared drywall. Everything they told us and scheduled went off like clockwork. Their personnel were all very polite and efficient. Kevin, Tres, JR, and Edgar were some of the leaders and job foreman of the company. We couldn't be happier with the very high quality, timeliness, and honesty of all the help they provided and jobs that were done. We truly would give them a 6 star rating out of 5 if it were available.
GoogleJr, Edgar, Josh and Bryan were all very helpful and reassuring during the process for us. Always stayed in contact and let us know what they were doing along the way. Thank you for all your help.
GoogleJr. , Edgar and Bryan arrived in a timely manner. They also provided very detailed information about the service. They provided great customer service!
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GoogleAlberto. Fernando, Menassa, and Anthony were great! Quick and courteous service! Highly recommend.
GoogleJr, Edgar, and Bryan were great. They worked really hard and got the job done in a few hours.
GoogleAfter having our home repaired from a dishwasher pipe broken the inundated our house, a few months later we had a slab pipe leak. The ATEX crew were indispensable in very quickly and expedition mitigating the damage. A great thanks to Kim, Bryan, Josh, and Junior (JR).
GoogleExcellent communication, punctual and professional.
GoogleOur entire lives were turned upside down when we had massive water damage in our home. From the top floor to the bottom. I have never in my 60 years experienced not only the most professional experience with a company, but also true compassion! Junior, Edgar, Josh and Kim were beyond amazing. So much to restore, pack up, relocate. They made it as painless as possible. 3500 sq feet of packing, clean up, demo and they cleaned up every at every step. Above and beyond. Relocating us with an elderly parent and keeping us updated every step of the way. Ya’ll, I can’t tell you the difference you have made for us during such an incredibly bad time. You have been the most beautiful silver lining. I’ve included a couple of pictures, but they don’t do you guys justice! I hope one day we can repay the true kindness you have shown me and my family.
GoogleKim, Junior and Matt arrived within an hour of finding the problem. They quickly addressed the issue to prevent additional damages and were very professional, as they cared for my house as if it was their own. Everything was as clean and tidy as they could have made it considering the situation. Even after cutting some of the sheetrock out of the ceiling there was no dust to clean up. Amazing team! Thank you.
GoogleKudos to the ATEX packing crew for their outstanding work. We were very pleased and impressed. Thank you for being respectful of our home and our property. The work area was always tidy and well-organized. The care in handling fragile items, like the china in the dining room, was especially appreciated. The team leader is thanked for his excellent organization and clear communication. The effort is greatly appreciated. Outstanding crew specifically Menassa, Anthony, Fernando, Alberto, Fernanda & Evelyn. They all had a smile on their faces and seemed happy to be here to do the job. Great work ethic. The hard work and dedication are appreciated. The crew showed up every day and got the job done, and it didn't go unnoticed. Thank you kindly!
GoogleFernanda, Alberto, Evelyn, Fernando, Anthony & Menassa did an excellent job moving us back into our house. They made sure all of our furniture was set back up correctly and that all boxed items were placed in the correct rooms.
GoogleOverall, my experience with ATEX was great. The crews were amazing and did fantastic work. Communication with the project coordinator Andrea and office manager Amber was fast and easy, but I never once heard from the project manager Tres. Supposedly he oversaw all aspects of my repairs but I never saw or heard from him.
GoogleBryan, Josh and JR did a great job and in a timely fashion removing water and debris from our home. Very professional. Thanks again!
Frequently asked questions
How does Atex Restoration handle fragile items during packing and moving?
The crew carefully wraps and stores fragile items, such as china, with respect and attention to detail to protect them throughout the process.
What can customers expect regarding communication during a restoration project?
Customers typically experience clear and timely communication from project coordinators and office staff, with updates provided throughout the restoration process.
How quickly does Atex Restoration respond to emergency water damage calls?
Atex Restoration often responds within hours, sometimes less than three, to begin water mitigation and cleanup promptly after a water damage event.