BUSINESS REVIEWS

On Track Doors, Inc.

914 SE 9th St, Cape Coral, FL, United States

About On Track Doors, Inc.

On Track Doors, Inc., nestled in the heart of Cape Coral, is a paragon of excellence in door services. Garnering high praise for their exceptional customer service, the company boasts a team of skilled professionals like Ian, who is celebrated for his expertise and courteous demeanor. Clients rave about the promptness and efficiency of their technicians, ensuring that door issues are resolved swiftly and effectively. The office staff, including Amanda, is lauded for their responsiveness and ability to satisfy customer inquiries with professionalism. With competitive pricing and a commitment to quality, On Track Doors, Inc. has earned a reputation as a reliable and trustworthy choice for door solutions, making them a go-to referral for friends and a lifelong choice for many satisfied customers.

Customer reviews

Showing 51–100 of 125 published reviews.

Google

Great company. I would use this company again and to all my friends if you need help call them they are great.

Google

Brian was excellent! He took the time to explain what was wrong, what needed to be replaced and the options of just a bandaid repair or complete replacement. He itemized everything. When he came back to do the repair, he was in and out in no time! Again he took time to explain the workings of the new opener and many options for opening and closing! He was polite, very friendly and professional!! Recommend him highly!!

Google

From my initial call the entire issue was resolved in one day. Brian was excellent. Professional company and very reasonable with pricing. Highly recommend.

Google

Prompt svc. Recognized issue & corrected @ a reasonable cost

Google

Ian was informative, efficient and gave us good advice.

Google

Always on time and knows their business.

Google

Brian Clark knows what to do! He adjusted our large garage door so no air conditioning will be lost.

Google

Brian Clark the tech did an excellent job. I could not have been more pleased.

Google

Never have we ever had such great experiences with a tech. Ian installed new opener... Came back today because it was too loud and within 3 minutes he diagnosed the weather stripping was gummy... Replaced and it's perfect now. You are blessed to have him on your team Karen and Alex

Google

Brian to the rescue!!! At my house within an hour and assessed the broken arm of door quickly! Speedily repaired , giving me simple tips and guidance for future knowledge, and all with a bright , friendly personality !! 🏆

Google

Nick and Hunter from On Track Doors Inc. installed a motorized garage screen door for me at my home today. Installation was neat, clean and professional by these two gentlemen. Thank you

Google

Our service technician, Ian, was a pleasure to work with. Extremely friendly and quick to get our problems resolved. Great service.

Google

Ontrack doors are always prompt, reliable and most of all honest. Great service and always dependable!

Google

I just want to thank On Track Doors for their quick same day service. The two technicians that came knew exactly what to do based on the issue I was having with my garage door opener. They replaced my door opener very quickly, and efficiently with setting up my new garage door mobile car door opener for four cars and also, help setup my Q mobile app, along with keypad garage door opener as well! Great job!! Both technicians were very professional!!

Google

Henry was on time, professional and very knowledgeable. He fixed the issue with our door & helped us with assessing our current and future needs as well. Very personable & pleasant experience all around.

Google

From my initial call on the morning after our garage door broke, I was given an early appointment for that day. This was our third time using On Track. The receptionist was very friendly and accomodating. She informed me that Henry would be our technician and would arrive between 10 am & 12 noon. He called and arrived at 9:45 am. Not only did he fix our door, but explained what happened. We were very pleased with his knowledge and work ethics, that we proceeded with having him install 2 new Liftmaster garage door openers ,which ours were 20 years old. The whole experience was a pleasure. Also the follow letter thanking us for our business was very appreciated. THANK YOU

Google

Ian from On Track Doors came out to do the estimate. He told me exactly what I needed and how much it would be. The price was good, and when he finished the work the estimate was exactly what I paid. Nothing more. Ian was fast and efficient, and did great work. I couldn’t have asked for a better experience.

Google

On Track Doors was amazing. Same day service, reasonable price and Ian, their tech, was great.

Google

Service was spot on. Ian explained the causes of the problem and repaired it in a timely manner.

Google

It was wonderful, dealing with professionals like Henry ✨👏 did outstanding work. Thank You 🙏

Google

Excellent courteous service. I would recommend your service man to anyone. Thank you

Google

All my remotes were opening my door but not closing it so I called On Track Doors. They could get a tech out to me the next day but I was leaving for a few days so we scheduled for my return. On Track sent a reminder the night before and another the morning of the appointment with a tracker attached. The tech (also named Henry) arrived on time and quickly diagnosed the problem. Henry did a great job explaining options to me. My opener was very old so I opted for a new opener (quieter, my efficient, and newer tech like the "myQ" app). Henry had a unit in the truck and quickly installed it. He programed the supplied remote and assisted with the myQ app. Overall a very positive experience with On Track Doors and Henry!

Google

The quick turnaround in getting a tech there was much appreciated. Service was quick and professional. We have used them three times now over the many years we have had the house.

Google

Henry Helm came out today and fixed my garage door. He was very polite and very professional. Thank you so much for sending Henry to my house. Steve Carroll.

Google

A rocky start with scheduling appointment with office but the installer, Hunter, was fantastic and so far, we are happy with product.

Google

Well informed of all options to repair problem.

Google

My garage door broke during the evening, completely jammed and not useable, called first thing the next day and a technician arrived within several hours. Quick response and had repairs done in a short amount of time. Technician was very knowledgeable on what needed to be done to repair the door. He had the door working quickly which had impressed me with the amount of issues that had occurred on the garage door when it jammed the night before. On Track Doors, Inc will always earn my business. Great job, quick response. Thanks

Google

Ian was excellent. Friendly and professional!!

Google

Two fellas showed up at 9:30 to add 2 garage screens with remotes. One was an 18-foot door and the other a 9 foot. They were here all day to accomplish this task, and it looks great. No complaints and both fellas were very awesome.

Google

Was very happy to have the installation done just 30 days from initial contract as promised. Product is exactly what I wanted. Installers Nick and Hunter showed up on time the date they were scheduled and did a great job. I’ve already recommended to one of my neighbors.

Google

Ian, our Tech, went above & beyond at both our initial estimate & install. He explained everything in detail & even offered some great advice. We are very happy with our new garage door opener and highly recommend this company

Google

Henry was amazing and was thrilled with the service he provided. My garage door is working perfectly and is finally quiet.

Google

Excellent quality doors! We love the way they look and the installation process was perfect! Highly recommend! Thank you for a job well done!

Google

Ian did a great job

Google

Highly recommend

Google

Hunter and Will did an awesome job installing my new door. Older home with lots of obstacles and difficulties, they handled the job effortlessly. Thank you!

Google

I just had my garage door repaired by Henry, from On Track Doors. They were able to deliver same day service, and Henry was very professional and up front about pricing. He was able to recognize the problem and explain the repair solution, and fix the issue within 30 minutes. His professionalism and courtesy were greatly appreciated!!

Google

Ordering was easy, installation completed in just three hours. Our full new system is beautiful and so quiet. The hurricane reinforced door is impressive. The installer was professional and left the area like new. I would use this company again.

Google

Fast, efficient and reliable. Our tech Ian was knowledgeable, friendly and efficient

Google

Henry was very efficient and personable. He instructed us on usage and maintenance.

Google

My garage door is working like new. Henry is the best. Replaced the springs, gave it a time up and installed some weather stripping in a short amount of time. Very happy customer.

Frequently asked questions

How quickly can On Track Doors, Inc. respond to a garage door repair request?

On Track Doors, Inc. often provides same-day or next-day service, with technicians arriving within hours of the initial call in many cases.

What types of garage door services does On Track Doors, Inc. provide?

They offer garage door repairs, spring replacements, new door installations including hurricane-rated and insulated doors, opener installations, and garage screen door installations.

How does On Track Doors, Inc. handle scheduling and communication with customers?

The company typically provides appointment reminders with estimated arrival times and sometimes offers technician tracking; some customers noted prompt and professional communication, though a few mentioned initial scheduling challenges.