BUSINESS REVIEWS

U.S. Water Heating Solutions

810 S. Arthur Ave., Arlington Heights, IL, United States

About U.S. Water Heating Solutions

U.S. Water Heating Solutions in Arlington Heights is a trusted provider of top-notch water heater services. Praised for their prompt and professional approach, their technicians, like the esteemed Kevin, are celebrated for their expertise and courteous demeanor. They consistently deliver thorough inspections and repairs, ensuring customer safety and satisfaction. Whether it's a routine service call or a complex warranty exchange, clients appreciate the smooth, informative, and friendly experience. With a team that goes the extra mile to educate and resolve issues, U.S. Water Heating Solutions stands out for its exceptional service and dedication to keeping homes comfortably supplied with hot water.

Customer reviews

Showing 1–50 of 127 published reviews.

Google

Totally satisfied with all aspects of the work from the initial call to our signature for the completed work. Never has been so easy🙂

Google

Super professional. Came out right next day and explained everything. All my questions were answered.

Google

Repairman was prompt, courteous, knowledgeable and friendly. Well pleased with his work.

Google

The technician was fast, friendly and knowledgeable. He has the parts on hand to fix the issue. It was all done under warranty.

Google

The tech they sent out did a great job. Very friendly and prompt. Everything went smooth and I couldn’t be happier.

Google

I would highly recommend US Water Heating Solutions. We were having trouble with the pilot light on our hot water heater staying lit. They came and we havent had a problem since. Communication, and scheduling was very easy.

Facebook

Great service from my initial telephone call to the gentleman that did the work. Was able to talk to a live human being when I called & she quickly took down the information she needed. The technician, Seil, called before coming out & arrived when he said he would. Was very pleasant & careful with my property. Started work right away on my tankless hot water heater & checked out the whole system. Made sure all sinks/tub were working properly before he left. Very happy with this service!

Google

Very responsive. Staff are helpful and are able to troubleshoot our difficult tankless water heater, respectful of our home and work efficiently.

Google

Our hot water heater was still under warranty and it was fixed for free. Labor and parts. The service tech was very nice and knowledgeable. He explained everything.

Google

I had a Rheem tankless water heater installed six years ago. Since installation US Water heating has performed annual inspections and any repairs the system required. Their service has always been excellent. They respond in a timely fashion and the technicians performed service promptly and efficiently.

Google

Great communication, scheduling and quality work; Due to an emergency I was unable to meet The repairman, did it all by phone outstanding experience.

Google

Serviceman was on time, polite, and knew what he was doing.

Google

Great customer service. Handled professionally and the job was quick and correct.

Google

Stephen was very knowledgeable and did a great job

Google

Fixed my water heater in under an hour, warranty service fast and easy!

Google

Todd did amazing. He is a skilled and knowledgeable. He was quick, efficient, and informative through my barrage of questions. Also, he was considerate which goes a long way these days.

Google

prompt, professional and most importantly one service call

Google

EASY, QUICK, SUPER FRIENDLY AND INFORMATIVE

Google

The best service!

Google

Quick same day service and professionally repaired. Technician did a great job.

Google

Tech was very knowledgeable. Went above and beyond. Very pleased with service.

Google

Mike was amazing solved my issue and have me a lot of information on my water heater. Took the time to figure out where the problem was and to educate me on my model

Google

Customer services was very professional and on time

Google

Quick, fast and easy fix of my water heater. Sail did a great job

Google

They did a great job with a challenging issue. Correct diagnosis, worked with us to get the part in, and great urgency .

Google

Your technician is very knowledgeable. Hes very good at his job.

Google

I tecently had U.S. Water Heating Solutions install a new hot water heater in my home, and I couldn’t be happier with the experience! From the initial call, their team was responsive, professional, and transparent about options and pricing. The technician arrived on time, worked efficiently, and did a clean, high-quality installation. He even took the time to explain how the new unit works and gave tips for maintenance. Hot water was restored quickly with no mess left behind. Highly recommend them for anyone needing water heater replacement – great service from a reliable, company!

Google

Aaron called before arriving and was on time. He was very pleasant and done a great job removing our damaged water heater, then installed our new replacement. This service from Rheem and U. S.Water heating was five Stars.

Google

The service tech was very knowledgeable and professional… He trouble shot the issue and made a quick repair. The company was spot on and professional when they called to set up the appointment. Great customer service and support. Thanks!!!

Google

Service tech was awesome . Knowledgable .. smart and executed task efficiently

Google

Great service and thank you for the great advice.

Google

These guys are amazing and i would recommend them to anyone.

Google

The gentleman that came to service the hot water tank was a true professional and very knowledgeable about his trade!!!

Google

My water heater services 3 apartments. When it stopped working I heard all about it at volume 10. US Water Heating Solutions to the rescue! One of their techs had a hard to find part on his truck and came out to install it on a Sunday! Super nice and knowledgeable guy. Did fast, clean and thorough work. And he used data to determine the problem and confirm the solution - inspired confidence and relieved stress. I had them come back out on a weekday to upgrade one part that was giving the tech some weird readings. All is now well and Im glad to have these folks on my team should future problems arise. Definitely recommend.

Google

Simple. Did what they promised

Google

Wonderful experience with them.

Google

Great service, knowledgeable technician , not only did he fix the issue he explained in depth what could have caused it and suggested preventative measures to ensure that I do not have similar issues in the future.

Google

They came out and troubleshot the problem fast. Quality fix and friendly service. Would not hesitate to use them again. Thank you

Google

They were fantastic! Todd Chiles was always promt, very professional, and respectful with all of my interactions with him. He and I had several discussions even when he was between other jobs trying to troubleshoot and work through the issues that we were having with our water heater. I would recommend Todd / U.S. Water Heating Solutions to anyone having problems or issues with their water heater.

Google

US Water Heating was quick to set up an appointment. The service tech showed up on time. Very knowledgeable, worked quickly and was very personable. Fixed my issue and showed me how to minimize the chance that this issue doesnt occur again.

Google

Frequently asked questions

How quickly can U.S. Water Heating Solutions respond to a service request?

They typically respond within 24 hours, with many customers noting same-day or next-day appointments for repairs or service.

Do technicians explain the issues and repairs clearly?

Yes, technicians are reported to explain problems and solutions in clear, understandable terms, often taking time to answer questions thoroughly.

Are parts usually available on-site for repairs?

Technicians often arrive prepared with necessary parts on their trucks, enabling many repairs to be completed during the initial visit.