BUSINESS REVIEWS

Fitness Avenue

2786 rue de Lyon, Longueuil, QC, J4L 3R2, Canada

About Fitness Avenue

Fitness Avenue stands out as a premier destination for fitness enthusiasts seeking quality equipment and exceptional service. With a commitment to customer satisfaction, they offer a seamless shopping experience, even amidst challenging times. Their friendly staff is praised for taking the time to ensure customers feel valued and not rushed. The merchandise is lauded for its outstanding quality, with products like the AmStaff vest receiving high marks. Despite occasional delays, Fitness Avenue's responsiveness and adaptability, exemplified by attentive customer representatives, have earned them a loyal following. Whether it's for a home gym or professional needs, Fitness Avenue is highly recommended for their top-notch fitness gear and unwavering dedication to their clients.

Customer reviews

Showing 101–132 of 132 published reviews.

Google

First of all very kind people and good machines

Google

Amazing service!! Gordon is the absolute best. Bought my full home gym set up here and you can really tell how much they care about their customers. Went back to buy more a week later. The equipment is also top quality and looks amazing at the best price in the greater montreal area. Would recommend 10/10. Thanks again!!

Google

The gentleman running this store is just such a great guy. Honest, personable and patient, always ready to help. Called for weights, like everyone has been doing for the last 3 months and just happened to have exactly what I needed. Picked up same day. Must importantly, they have not jacked their prices because of shortages like everyone else has. My go to place for weight. Thanks!

Google

Je suis très satisfait: excellent service, très bon prix et les produits sont de très bonne qualité et pourtant je suis exigeant (il y a juste un support de disques qui m’a un peu déçu, sinon la vingtaine d’autres articles que j’ai achetés sont très bien).

Google

These are unusual times for the fitness industry. It is a challenge to find equipment during the pandemic, everything is out of stock or back order. People are frustrated that they can't get what they need, that they have to wait in line, wear a mask . . . .Gordon was great at managing all that frustration while trying to please me, as well as the other waiting patiently for their turn, and those trying to get through by phone. This will be my new buying place for all of my equipment, and those of my group and personal training clients. Thank you Gordon!

Google

Had a great experience, just a little patience got me what I wanted with good customer service! Will come again

Google

Great place , lots of things to discover , great manager , Gordon will help you to find and purchase what you need . Prices really good... As a Fitness trainer ... this is my new place ... Thanks

Google

Despite the whole Coronavirus crankiness, the Gentleman in the store went above and beyond to find solutions for me to get what I needed , greatly appreciated.

Google

Très bon service rapport qualité & prix des matériaux et la variété juste parfait

Google

It is a pleasure to have a business thank you for the service wish you good luck and all the best

Google

Personel tres serviable a la sucursalle de Longueuil malgré les contraintes actuelles du COVID. tres bon produits au meilleurs prix . j'acheterai de nouveau c'est certain, merci !

Google

Rapport qualité prix exceptionnelle et un très bon service,.

Google

Super service, la personne avec qui j’étais à prit le temps de bien comprendre ma commande. Malgré les circonstances qui occasionne des imprévus , j’ai pu acheter que j’avais besoin. Merci

Google

I ordered a couple of stuff for my home gym wayyy before the lockdown and a month and a half after, my order got cancelled and the website did not advise of anything of that sort would happen. BUT I am giving this review a 5 stars because FitnessAvenue listens to it's customers. The website got improved a lot with alert message and there is a customer representative called Sylvia who assisted us all the way. She made sure our issue was resolved. She followed up with us. So despite the company slip up, which happens; what is very important is how they bounce back and adapt to the situation. FitnessAvenue is a model fitness company out there because the customer service remains polite with integrity even when facing angry customers. This cannot be said for many other fitness outlets out there such as Treadmill factory or Fitness depot. I have since shopped at Fitness Avenue more than once and I will keep shopping there. I hope Sylvia gets the proper recognition and reward for her service too. It was outstanding.

Google

Unbelievably friendly staff considering the world crisis we are facing now. They took their time with me and I didn't feel rushed. The quality of the merchandise... Outstanding! So happy 😊

Google

Très bon service. Et très bon prix.

Frequently asked questions

What should I do if there is an issue with my order or pickup location?

If you encounter a problem with your order or pickup location, contact Fitness Avenue's customer service promptly. They have demonstrated willingness to resolve issues professionally and find solutions when possible.

How quickly can I expect my online order to be ready for pickup?

Online orders are typically processed quickly, often ready for pickup within a few hours or less than 24 hours, depending on product availability and location.

What kind of customer service can I expect at Fitness Avenue stores?

Customers report friendly, knowledgeable, and helpful staff who provide advice on equipment and assist with loading and pickup. Some locations have bilingual staff and emphasize courteous, efficient service.