GoogleService: Refrigerator/freezer repair Positive: Professionalism, Punctuality, Responsiveness
BUSINESS REVIEWS
Advanced Appliance Service Inc
3907 Reynolda Rd, Winston-Ssalem, NC, 27106, United States
Write a reviewAbout Advanced Appliance Service Inc
Advanced Appliance Service Inc. is a trusted provider of top-notch appliance repair and maintenance services in Winston-Salem. With glowing reviews, customers praise their professionalism, efficiency, and the quality of their work. Whether it's a heater repair by the courteous Bryan Edwards or solving plumbing issues with James' expertise, satisfaction is a consistent theme. Their commitment to prompt service, even during the holiday season, ensures that no customer is left in the cold. The team's dedication to thorough explanations and follow-ups is especially appreciated by their loyal clientele. Advanced Appliance Service Inc. is highly recommended for anyone seeking reliable and customer-focused appliance service solutions.
Customer reviews
Showing 801–850 of 1,827 published reviews.
GoogleGooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Good tech Service: Refrigerator repair
GooglePositive: Professionalism, Quality The technician was both professional and personable. He immediately found the problem, replaced the faulty part, and got my system running. I am very pleased with the work done. Service: Repair HVAC
GoogleServices: Repair HVAC, Heating system maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness
BBBCraig was very professional. He made sure to educate me on what I thought was a problem. It turned out to be normal. He did not need to repair but made sure I thoroughly understood my appliance. Very friendly and knowledgeable. Great customer service.
GooglePositive: Professionalism, Punctuality, Responsiveness Advanced has always sent a qualified, knowledgeable technician who is very thorough in communicating how they can or cannot fix the problem and what the next course of action is. Service: Washing machine repair
GoogleService: HVAC duct & vent repair Positive: Professionalism, Punctuality, Quality, Responsiveness
GooglePositive: Professionalism No service was needed
GooglePositive: Punctuality, Quality, Responsiveness Walter did an awesome job! Services: Dryer repair, Electrical panel repair
BBBI I have always used Advanced Appliance for the last 17 years for my home appliances. They have kept everything running well and are always professional and friendly. HVAC, washer, fridge- etc. I’ve always known who to call. Thank you for always being there when you are needed.
GooglePositive: Professionalism, Punctuality, Responsiveness I have American Home Shield warranty and so Advanced is the company we use. I have been satisfied with services and repairs in the past as well as the most recent hvac issue. Service techs have always been courteous, knowledgeable and thorough. Benjamin was a pleasure to work with in solving my ac issue and explaining what may be happening to cause it. Service: Repair HVAC
GoogleReplacement of all water supply lines to sinks, toilets, fridge and washing machine. Services: Plumbing leak detection, Plumbing pipe repair
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value No problem scheduling, arrived on time, was thorough, explained possible issues clearly. Friendly, professional, and considerate. Services: HVAC system maintenance, Plumbing leak detection
GooglePositive: Professionalism, Punctuality Advanced Appliances was responsive to my service request & got me in, in no time. Service Technician was professIona & fixed my AC problem. Service: A/C system maintenance
GoogleService: Heating system maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
BBBZack was on time, very professional and parts were ordered for refrigerator. Repair was completed in a timely manner. Very satisfied
GoogleRichie came out to service our washer. He was Very professional and had a wealth of knowledge on our machine. He took the time to cover his process to repair the unit and was able to get the unit operating until he could return with the parts. I do wish they would allow the technicians to carry some common high usage parts on the trucks but that’s hard due to range of machines. Great company with Outstanding Service folks. The Office staff did a outstanding job with the scheduling and communication . Thanks! One week later "[Timeliness, Technician] Richie, did a outstanding Job with the Machine. He was able to replace the parts with no issues. He made the Time window that was set for the service call and very Professional. A+ Service call."
GoogleI was pleased with the service provided and the technician. Service: Repair HVAC
GoogleService: Refrigerator repair Positive: Professionalism, Punctuality
GooglePositive: Professionalism, Punctuality, Quality
GoogleAdvanced Appliance has performed many problems that I have in my home requested through my home warranty. They are professional and courteous and get the job done in a timely manner. Would highly recommend their services in whatever problem you have.
GoogleThe service was fantastic! The only problem we had was that it took over a week before we could get on the schedule. But, once the technician arrived, he was tremendous.
GoogleThey repaired my refrigerator, working like it should be.
GooglePositive: Professionalism, Quality, Responsiveness They were very prompt and did great job. Had to order parts but got them quickly and completed job in good time. Would definitely use them again. Service: Dishwasher repair
GoogleService: Refrigerator/freezer repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
GoogleI appreciate the quality and professionalism that was shown to me on April 21, 2020
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness Technician was very friendly and professional. Quickly diagnosed the issue and repaired the a/c unit. Nice and cool in my house right now. Excellent Service!!!! Service: A/C system repair
GoogleService: Repair HVAC Positive: Professionalism, Punctuality, Quality
GooglePositive: Professionalism, Quality, Responsiveness Diagnosis was exactly on point handle in a timely manner Service: Microwave repair
GoogleWorking with a Home Warranty can be a hassle. AAS was very responsive and had answers for me when I couldn't get in touch with my Warranty company. New pump for the dishwasher and a new compressor for the AC. They were great to work with. Thanks!
GoogleFantastic business that I have used on multiple occasions. They provide professional service and fair prices
GoogleThe tech who came to my house was very professional and took time to answer all of my questions. He ensured everything was working correctly prior to leaving my house. Based on this experience, I would recommend them.
BBBNeeded a new gas hot water heater which was under a home warranty, but was grossly under code. They came in and put everything up to code the city inspector said it was a every well done install.
GoogleThe service reps were very knowledgeable and responsive. The only thing was the wait time between putting in the order for service and getting someone to come out (2 weeks) and finally repair (an additional 2 weeks), partly due to the home warranty through which we were working. Definitely knew their stuff though.
Googlequick to respond and repaired system fast
GoogleExcellent job, professional but friendly technician. Assessed and repaired my system right away. Checked afterwards to make sure system properly working.
GooglePositive: Professionalism, Punctuality, Responsiveness Tech was very knowledgeable. Service: Microwave repair
GooglePositive: Professionalism Scott was very knowledgeable with the issue that we had with our ac unit. He took the time and explained everything . Service: A/C system maintenance
GooglePositive: Professionalism With the service fee 107.00 plus 214.00 for freon that's crazy. They won't repair until it leaks out 2 times in a year. I really think that's not right especially when you pay 72.00 a month,for years and never use the service. Just hopefully it makes it a few years before it leaks out again. I would like to add that my service technician was great. Thank you. Service: A/C system maintenance
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Technician's professional and courteous manner was very refreshing and welcomed. He was very knowledgeable about the process. And Got us back in the comfort of our home. Thanks Cody! Service: A/C system repair
GoogleService: A/C system maintenance Positive: Professionalism
GooglePositive: Professionalism Very informative
GooglePositive: Professionalism, Quality Technicians were very polite and knowledgeable Services: Faucet installation, Washing machine repair, Freezer repair
GoogleServices: Stove, cooktop & oven repair, Refrigerator repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
GooglePositive: Professionalism, Punctuality This crew that came removed the old A/C unit up stairs , replaced all the old duct work and replaced the outside unit. They were on time everyday , called 30 minutes before showing up and worked from 8:00 am until 3:00 pm for two very hot days. These men worked hard and were so courteous to me and my husband. I could not have been more pleased with the respect they showed us. I highly recommend this company Services: Thermostat installation, HVAC duct & vent cleaning, A/C system dismantlement
GoogleService: Freezer repair Positive: Professionalism, Punctuality, Responsiveness
BBBExcellent timely service, five stars to repair tech Craig who fixed our washing machine's chronic imbalance.
GoogleVery polite, professional and explained things completely. Very happy from the time they called to schedule the service call to the time they got here and finished. Highly recommend this company! Service: Refrigerator repair
GoogleService technician serviced our air unit today. He may have saved us from the house burning down. While he was checking the part in the attic, he found a power strip and extension cords laying on the gas furnace. The power strip had melted, causing a potential fire hazard. This had been done by another company installing security cameras. Now I have the prior installers coming to rework the job to insure no other stupid things were done. He also did a great job of servicing the air unit. Service: A/C system maintenance
GooglePositive: Professionalism, Punctuality Courteous technician called before arrival + efficiently completed AC maintenance. Was informed of findings + recommended that I trim back bush too close to unit. Service: A/C system maintenance
Frequently asked questions
How does Advanced Appliance Service Inc handle part availability for repairs?
Technicians often carry common parts and work to locate specific parts promptly, keeping customers informed about any delays or backorders.
What should I expect from the professionalism and conduct of the technicians?
Technicians arrive on time, wear protective coverings when entering homes, communicate clearly, and treat customers and their homes with respect and courtesy.
How does Advanced Appliance Service Inc communicate about repair issues and options?
Technicians explain problems and repair options in clear, easy-to-understand terms, answering questions and providing recommendations to help customers make informed decisions.