BUSINESS REVIEWS

Advanced Appliance Service Inc

3907 Reynolda Rd, Winston-Ssalem, NC, 27106, United States

About Advanced Appliance Service Inc

Advanced Appliance Service Inc. is a trusted provider of top-notch appliance repair and maintenance services in Winston-Salem. With glowing reviews, customers praise their professionalism, efficiency, and the quality of their work. Whether it's a heater repair by the courteous Bryan Edwards or solving plumbing issues with James' expertise, satisfaction is a consistent theme. Their commitment to prompt service, even during the holiday season, ensures that no customer is left in the cold. The team's dedication to thorough explanations and follow-ups is especially appreciated by their loyal clientele. Advanced Appliance Service Inc. is highly recommended for anyone seeking reliable and customer-focused appliance service solutions.

Customer reviews

Showing 1–50 of 1,784 published reviews.

Google

Walter , Dakota , Robert and Barry were all professional from removal of hot water heater to installation of new on and the installation of a much needed exhaust fan in my bathroom. All four Gentlemen were respectful and knowledgeable of their profession . Thank you all for another job well done!!!

Google

Extremely professional and quality service.

Google

I had HVAC repair done and thermostat replaced, wiring was a mess but they spent time to diagnose the issue and resolve it. I also appreciate that technicians at both appointments checked everything to make sure the A/C is running smoothly. Thank you for your dedication to customer service!

Google

From the woman on the phone to the plumber with the last call on a Friday, they were excellent! Many thanks

BBB

I would not let any other service company do repairs in my house but this one. I have had nothing but good experiences with them over the last 20 years. Their technicians have multiple skill sets and are highly knowledgeable. I highly recommend them.

BBB

All of ladies in office were awesome and helpful working with us and the home warranty. The initial repairmen were also courteous and did great job. Thank you

Google

I highly recommend Advanced Appliance. Great service amazing tech. All around very very good job.

Google

The youg man was so nice and repaired my dishwasher and stove. Thanks so much.

Google

I am very pleased with our maintenance contract. The team is always knowledgeable and friendly.

Google

Great service

Google

Great service and excellent quality work

Google

Good service friendly staff

Google

Very professional and knowledgeable. Great customer service.

Google

Very knowledgeable polite excellent work

Google

Very nice and professional

Google

Excellent service, was able to move up appointment and had the repair completed in about 30 minutes.

Google

The technicians arrived as scheduled but were unable to completely install my dishwasher. A a part from the dealer was broken and had to be reordered. The company that the dishwasher was purchased from completed the installation because it was under warranty. It all worked out in the end.

Google

The Plumbing Technician (Pablo Cruz) was very knowledgeable and personable and completed the repair task with excellent results.

Google

Very good maintenance plans. Employees are knowledgeable and very careful with their attention to detail.

Google

Jacob and his assistant, Dakota, provided exceptional customer service! Jacob was extremely professional and polite. Jacob worked with the warranty company for my sewage line issue to ensure it was covered. I highly recommend Advanced Appliance and especially Jacob for the excellent work completed.

Google

Jeremy arrived at the scheduled time and promptly started the repair. He was happy to explain how the 3 ton ac unit measurement came about to the boys. He done a great job and we were very pleased

Google

Identified and corrected multiple issues with our 70 year old plumbing.

Google

BBB

Advanced Appliance responds quickly. REMOVEDin the office was a big help and very nice. We had our dripping faucets fixed by a plumber, REMOVED. And REMOVEDfixed our clothes dryer. Both did a good job and were very knowledgable and nice. We are very satisified. Will use their services again!

Google

Technician (Bryan) was very professional. The HVAC tune up was efficient. Everything is running perfectly.

Google

Harry, the tech, was most helpful in showing me what was to be done and what was actually done.

Google

Advanced was great. Pablo and Ron (I think that was his name) and the office folks were awesome. They were professional and did good work. I would recommend those two for any plumbing job.

Google

Carlos has visited me 2x for repair to our icemaker, which was not dispensing ice. He was polite, respectful and he fixed our problem. I can totally recommend Advanced APpliance Repair.

Google

Advance Appliance has been servicing my HVAC unit for roughly the last 16 years. My first experience with the company was when tech Ken Cooper, who is now retired. Ken was able to diagnose, find a leak on my system, and make the repair that no other company was able to fix. I've been with these folks ever since. I contribute their expertise to the long and uninterrupted service I've had. Ben and Walter are fantastic techs with a dedication to perfection and fine attention to detail.

Google

BBB

5 stars Service tech was very knowledgeable and completed work quickly and neatly.

Google

Replaced compressor in hvac unit. Brian was very professional and efficient. Explained what was going on and completed the job quickly. No hesitation in recommending this company. This was a home insurance claim.

Google

Update July 2026. Recently had my HVAC replaced. Professional and completed ahead of schedule. Good, friendly service. They went above and beyond to secure my dryer was fixed!

Google

Very prompt and quick to explain the situation. Work was completed very quickly!

Google

Awesome Service!

Google

A.c store Recommended

Google

The representative did a great job. He showed up on time, completed the repair in a timely manner, and was very professional and friendly.

Frequently asked questions

How does Advanced Appliance Service Inc handle part availability for repairs?

Technicians often carry common parts and work to locate specific parts promptly, keeping customers informed about any delays or backorders.

What should I expect from the professionalism and conduct of the technicians?

Technicians arrive on time, wear protective coverings when entering homes, communicate clearly, and treat customers and their homes with respect and courtesy.

How does Advanced Appliance Service Inc communicate about repair issues and options?

Technicians explain problems and repair options in clear, easy-to-understand terms, answering questions and providing recommendations to help customers make informed decisions.