BUSINESS REVIEWS

Utah Mattress Outlet

About Utah Mattress Outlet

Utah Mattress Outlet is a trusted destination for customers seeking quality sleep solutions without the stress of high-pressure sales. With a wide selection of mattresses, they cater to various preferences, ensuring customers find their ideal firmness level. Their knowledgeable staff, including the commendable Jason and Jonasz, provide valuable insights and personalized service, making the buying experience pleasant and efficient. The outlet is praised for its affordability and the exceptional Z Carboncool Shoulder pillow, a favorite among side sleepers. Committed to customer satisfaction, Utah Mattress Outlet offers a seamless shopping experience, where the focus is on comfort, budget-friendly options, and a genuine commitment to helping customers rest easy.

Customer reviews

Showing 1–50 of 101 published reviews.

Google

Super happy with my time here.

Google

We got a new mattress from here. Everything went great. The staff was very helpful.

Google

Great service! Found the perfect mattress that fits my needs and budget!

Google

Very friendly and helpful. East transaction!

Google

I had a good experience love the mattress topper my daughter loves it

Google

My aunt bought a bed here 5ish years ago and we went back to get a frame cuz she was moving to Texas and leaving her old frame. Clint was very helpful and willing to go the extra mile to help find the right one and a new mattress cover. Thank you Clint!!!

Google

Our salesman was amazing! Never pushy and took great care of us. Had the mattress and adjustable frame delivered. They set everything up, taught us how to use it and hauled off the boxes and garbage. If you're in Cache Valley Logan area, this is the place to get your mattresses

Facebook

We paid over the phone for a box spring, and were assured it would be held until we could pick it up (which we did, 2 days later). When we went to get it, my husband was informed there was one there but it had someone else’s name on it! My husband was told someone had wanted it but not picked it up. Apparently the salesperson who happily took our credit card info didn’t put our name on it. We were able to get it, then when we got it home and took the plastic off, we discovered a very large rip in the cloth covering the bottom of the box spring. We taped it closed so our cat won’t crawl up into it. So no, we would not recommend this store as they seem to focus more on sales and less on customer satisfaction. 😞

Google

The salesman wasn't pushy and was very personable and knowledgeable. The cost was also great.

Google

The young man in the store did an exceptional job finding me a mattress on such short notice, and the exact mattress that I needed. It was delivered on time and I’m very pleased with the service

Google

Very friendly staff and worked very well with me and my budget. I recommend them to anybody! They made sure to get me the best deal possible and even applied a promotion on top of the already discounted mattress. Im very happy with my purchase!

Google

Facebook

I really appreciate the service we was treated very well and the sales man was NOT pushy like some other places are. Thank you to Mattress Outlet we will be business there again

Google

Very good experience. The salesman was from another store but covering a shift and was very nice. We didn’t feel pressured to buy anything we didn’t want and the bed we ended up getting is amazing. We highly recommend this place for anyone looking for a mattress that they can get a good nights sleep on.

Google

Facebook

I first went to Shelly and was extremely disappointed by the bate & switch. Mattress outlet was excellent to deal with!

Google

First time at the mattress store..experience was awesome.. A young man by the name of Braydon helped me. There was no pressure or pushy sales pitches. He was very knowledgeable and answered all my questions. I walked out of there with a new bed., I highly recommend this place and if you get a chance to get Braydon as your sales guy..you won't be disappointed.

Google

The salesman was very knowledgeable and helpful. He took the time to go over my concerns and listened to what I had to say. He didn’t pressure me to buy anything in particular. Very friendly and helpful.

Facebook

They were willing to work with us to get the best deal.

Google

I got helped by a wonderful young man by the name Denton White. Denton knew my needs and my wife's needs when it came to getting a luxurious nights sleep. I will forever give my business to this wonderful company. Denton was kind, honest, and respectful. Thank you idaho Mattress Outlet for the superb experience!

Google

Facebook

OMG everything is great since I got my new bed sorry took so long for review thanks again Denton

Facebook

Very kind and willing to work with you to get the best deal!

Google

The sales rep “Braiden” was fantastic very friendly and understood what we were looking for, we were not sure how much money to expect to spend so we tried to keep it low though he was gentle and great at helping us realize we were thinking to low and for something that would be worthwhile and actually improve our sleep he then showed us the best options he had available, if you ever go to mattress outlet talk to Braiden he will take care of you he really really did the best job I’ve seen as a sales agent in my life, he really meant to help us out and did. We ended up getting a mattress and pillows and a protection cover for the mattress. The products were also above and beyond expectations we will be keeping business with them from now on.

Google

There were lots of great mattresses, frames, and pillows to choose from. The salesman was friendly and informative, and not pushy. I was able to find something that is working very well for me and was within my budget.

Google

Phenomenal service, I'm extremely satisfied with the purchase and the service I received. Thank you.

Google

Fun shopping for a bed. Denton had a good working knowledge of the beds, was able to help us find what we needed and wanted.

Google

Great staff & prices. No corporate chain bs.

Google

Got a really good deal on our queen size bed & frame. They were knowledgeable and friendly.

Google

Kyle was incredibly helpful and friendly! The prices are fantastic, especially for the quality they offer. I highly recommend Utah Mattress Outlet.

Google

Better mask compliance is needed. The box is wonderful! Older mattress sleeps like new. Really good customer service.

Google

The young man who helped me listened well to the needs of my sons and found us a good deal. he was super pleasant and made it easy to get what we needed after moving.

Google

Facebook

The sales staff was out of this world !! Excellent experience

Google

The salesman that attended us was awesome. He's a keeper

Facebook

Denton was extremely helpful and got our mattress needs taken care of. Very knowledgeable highly recommend!

Additional Google reviews

These stored four- and five-star Google reviews supplement the request history above. They may overlap with that history and are not added to its total.

Google

They were so friendly to us! We walked in and looked around and Shaun was so amazing and helpful to us! We ending up buying mattress at a bargain! 10/10 will come again!!

Google

Shawn was amazing and so helpful! We are excited to get good sleep on the mattress he sold us!😊

Google

Mitchell,greeted is a soon as we walked in the door. He listened to our wants and needs for a new bed and then led us to one that we loved from the start.

Google

Great service, answered all of our questions. No rush or pressure to make a decision. Ask for Shaun Gaillard if you go in! Worth it!

Google

Mitchell was very friendly and informative. Thank you! Felt like we were really getting an honest opinion.

Google

Came to the Mattress Outlet not knowing what we wanted and Shaun helped us figure out exactly what was going to work best for us. He educated us and truly only wanted us to get what was best for us in all aspects. We appreciate him and his customer service! Highly recommend Shaun as a sales representative.

Google

Had a great experience with Shaun at Idaho Mattress Outlet. He was very knowledgeable, personable and helpful. He was great!

Google

Mitchell did a fantastic job answering questions for my wife and I. We were his last customers of the evening and he took great care of us

Google

Got exactly what I was looking for and Keltyn was super knowledgeable. He found me a great deal on top of great customer service!!

Google

Everyone was very friendly and helpful.

Google

Mitchell was the bomb he was kind and respectful and great personality I will say come here for everything he is the best also with his boss/owner is the best

Google

Emily is super friendly and very helpful in deciding what mattress was best for us. We had a great shopping experience with her.

Google

Best place to get a mattress Kaedyn was very helpful

Google

Emily is awesome and knowledgeable. Come see her if you want a great deal on a great bed!

Google

Emily was the best at helping us pick out a purple mattress, she went above and beyond to help us! So excited to own a purple mattress at a great price!

Google

Kody treated us so good. Very friendly, helpful, patient, I’m so grateful. Will come here again.

Google

Kody with a k had great vibes and helped us out perfectly. Recommend this local spot

Google

Keltyn was great, helped us find what we needed in our price range

Google

We are so grateful for the mattress buying experience we had at this particular store. Gordon was especially knowledgeable about the variety of product vs individual sleep needs, he was welcoming and very friendly to us and helped us find the perfect bed and frame for our budget. Travis and Mitchell delivered our new bed in perfect condition, timely manner and also very friendly. Top notch customer service all around from all three, Thank you so much Gordon, Travis and Mitchell!! We will sleep great tonight! Highly recommend the Idaho Mattress Outlet on 1324 E Lincoln. From Alex & Heather

Google

Very quick and efficient help with kindness as a bonus!! Thank you!

Google

Travis was extremely helpful! He guided us to the perfect pillows! Great place to shop with amazing prices.

Google

Travis was awesome! He helped us find the perfect bed and pillow for our needs. Best mattress place in town!

Google

Our sales person, Travis, did an absolutely fantastic job today! Super friendly and wonderful to talk to. Very knowledgeable for all of our questions and helped us get the best deal. Definitely deserves a raise!

Frequently asked questions

What kind of customer service can I expect at Utah Mattress Outlet?

Customers report friendly, knowledgeable, and helpful staff who listen to needs and provide personalized assistance without pressure.

How does Utah Mattress Outlet help me choose the right mattress?

Sales representatives ask questions about your sleep preferences and budget, then guide you to mattresses that fit your needs and comfort requirements.

What is the delivery and setup process like?

Delivery staff are described as timely and friendly, often setting up the mattress and frame, explaining usage, and removing packaging and debris.