Positive: Punctuality, Responsiveness, Value Fast service on a cold day. Two hours from call (house cold, furnace not running) to repair (inducer motor replacement). Technician was professional, efficient, and completed the job at a more than reasonable cost. Our parents have used them for 20 years and we'll certainly use them for future projects (AC servicing, new water heater, etc.). Highly recommended.
About Restano Heating and Cooling
Restano Heating and Cooling, nestled in the heart of Pittsburgh, is a trusted provider of top-notch HVAC services. Renowned for their professionalism, punctuality, and responsiveness, they have garnered glowing reviews for their exceptional workmanship. Whether it's installing a new A/C and furnace, or performing intricate repairs like fixing a Kohler Shower thermostat, Restano's team, including the highly praised Frank and Chris, delivers quality service with a smile. Their commitment to value is evident in their competitive pricing and the added perks of service contracts. With a reputation for going above and beyond, including liaising with city officials for inspections, Restano stands out as a reliable choice for all heating, cooling, and plumbing needs.
Customer reviews
Showing 301–350 of 576 published reviews.
Good service good people
Positive: Professionalism, Punctuality, Quality, Responsiveness
Rob has maintained our furnace for the past 3 years and has just finished a repair on our furnace. He is very professional, observes covid procedures and answers all questions. He is an excellent representative of the company. We have also been pleased with the service provided by Karen at the office. She is courteous and very helpful in scheduling the work and answering any questions.
Positive: Professionalism, Quality, Value
The front office lady Christy was just awesome and very helpful!! The installer name was Josh. He was very friendly and explained and answered any questions I had about the installation, very knowledgeable. I would highly recommend the Restano Heating and Cooling and Plumbing Company.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Restano has served our plumbing, heating and cooling needs for many years. They perform timely, quality work at a fair price. Both office staff and technicians are great to work with and are professional. Our latest need was to install a water filter system to control the sediment in the water in Pittsburgh. Plumber designed the install and did a great job. I highly recommend Restano.
Positive: Professionalism, Punctuality, Quality, Responsiveness
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Frank was great. Or water heater started leaking and he came out, got us a quote, and installed a tankless water heater for us in a very timely fashion. He made great recommendations on equipment for our particular size of house and water usage habits, and went over maintenance instructions and made sure we were happy with the install before he left. Based on this experience, we will be using Restano in the future when we need additional services.
I needed a few things looked at - including a new garbage disposal and a weird noise. I was able to get an appointment quickly, only a few days from when I made the call. Chris was able to identify the source of the noise and fixed everything within only a few hours, no additional appointment needed. I am very pleased with Restano and would hire them again.
Restano replaced my existing 45 year old hot water boiler with a new high efficiency wall hanging boiler and my existing hot water tank with a new on demand hot water heater. Workers Paul (?) and Jerome (?) did a great job...handled some unforseen issues in stride! Answered all my questions and concerns, were very patient with me (as I can be a little inquisitive). Arrived on time, cleaned up after themselves and were very professional. When I called them to get a quote, they were very responsive (got back to me the next day). Brian (?) actually came to my house the next day to explain my options and give me some advice. Ladies in the office were also very professional and responsive. I replaced existing systems with 2 separate systems, as I didnt want a "combe" unit, they explained the differences and made it easy for me to choose my option. Price is reasonable and got great value for their services. Great company to work with...will continue to use this company for any future work needed.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Restano is one of the most honest and professional companies I have ever dealt with. The office staff is very helpful and always go out of their way to assist. We purchased a new furnace and humidifier last January and the quality of their equipment work and service has been impeccable. I highly recommend them for and purchase or services. All that being said their pricing is great.
Positive: Professionalism, Punctuality, Quality, Responsiveness Installed thankless water heater. Was happy with install.
Positive: Professionalism, Quality, Responsiveness The tech was courteous and knowledgeable. Addressed all concerns and recommended service plan.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I have used Restano for many years now and they have always done an excellent job. Always on time and the technicians I have worked with are extremely well trained, professional, informative and knowledgeable. Rob has worked on my furnace for years and he always takes the time to explain what he is doing and discusses things frankly and honestly. Just a top notch organization in my book and wouldn’t use anyone else to service my furnace and air conditioner.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value They did a great job throughly and efficiently assessing and eventually replacing our failing furnace. Would recommend.
very efficient, professional, helpful service. phone calls to inform tome of services.
I was very happy with the two technicians Pat and Jeremy. They did a excellent job on my AC and furnace installation. They were professional kind and courteous and answered all our questions. I would highly recommend these two workers.
Positive: Professionalism, Punctuality, Quality, Responsiveness
Positive: Professionalism, Punctuality, Responsiveness Responsive, timely, friendly service every single time. Best plumbers in Pittsburgh.
Arrived on time, very friendly, wore Booties, cleaned Furnace in a professional manner, and cleaned work area. The unit worked fine at end of service. The service was done on 2/10/21 by Robert Piper Thank you D. Morgan
Top notch. Job well done.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I am a disabled individual, and our heat went off when the temperature was around 18°F. We called Restano, and they were very busy, but sent Dennis to our home in only a few hours. The temperature dropped in our home to around 50°F Dennis had our heat running very quickly. I believe very few companies would have come on short notice. They were lifesavers. They are a great company and have great people working for them, like Dennis! Also, the company's personnel are very thoughtful and courteous. Special word about Dennis. He is very very good technician. Would recommend this company to anyone.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value John and Will came on time and ready to go, even after waking up to 5-6” of snow. Replaced an old furnace, and the work was done very well, clean, courteous, and professional. We’ve had Restano manage our mechanicals since moving in, and we’re very happy with the service!
Restano scheduled my non-emergency water heater replacement within a few days. The technician who did the work was pleasant and professional and completed the work efficiently. Their prices are in line with the quotes I received from other companies. I highly recommend Restano.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value These guys are the best!
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Josh from Restano replaced my water heater. He was quick, tidy, and efficient. Friendly to work with. I’ll be calling on Josh fir my future plumbing needs.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Excellent customer service and reasonably priced! My hot water heater was replaced within hours. Thank you, Restano!
I called Restano at about 5:00 in the afternoon with a problem with my furnace. Someone was at my house within an hour. Turns out my furnace had reached the end of its useful life and I needed a new one. Restano had people there at 8 the next morning to install it. They even lent me electric space heaters to keep my house from freezing. A+
They are very timely and thorough in their maintenance process I appreciate the call a few minutes before they arrive which is wonderful and they are usually about right when they call. The employee is friendly and willing to take a few minutes and explain some things to me. I have never felt pressure to buy more and they have never tried to upsale me anything either. The employees are clean and take pride in their work.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Rob Piper came out and quickly diagnosed and fixed the issue. Really couldn't be happier. Fantastic job! 10/10 would absolutely recommend them and use them every time. Rob in particular is amazing!
Positive: Professionalism, Quality, Responsiveness Great customer service - explained everything very well. Quick response when setting up service.
Positive: Professionalism, Punctuality, Quality
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Had Restano put our furnace and air conditioning in 2019. Good company to work with.
Restano’ crew was very skilled and professional. They were always willing to explain what they were doing and arrived on time.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Restano Plumbing came through again. The plumber "Austin Toy IV" was amazing. I had 3 different jobs to be done and he tackled all of them with confidence and ease. He really knew exactly what had to be done. Austin was very polite, professional, knowledgable, etc. It was a pleasure to have him do our plumbing. Restano Plumbing has very friendly people working for them. I do want to mention "Cindy" who set up the appointment. She is very nice and accomodating. Overall it was once again a very pleasant experience with "Restano Heating, Cooling & Plumbing"! They should be proud of their excellent work ethic and congeniality. Mike Shearer
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Restano has replaced my AC and has done other maintenance services for me. I have been highly satisfied with their services.
Our installer Chris did a fantastic job installing our new furnace. He was very knowledgeable and informative. He was very neat and cleaned up after the work was completed. We would recommend Restanos to anyone in need of their services !!! The speedy response and quick turnaround was fantastic. Thank You The Pipers
The Furnace Service Tech was knowledgeable, thorough and professional. He explained a problem he detected with the secondary heat exchanger, and the ins and outs of how the issue could be fixed under warranty.
I would highly recommend Josh from Restano! My power vent hot water tank died after 19 years. Restano sent Josh out as the tech. Josh adhered to Covid rules and was very professional. He thoroughly reviewed everything he was going to do to remove & replace the tank and then got to work. He quickly replaced the tank with a newer model and did a few things to make it fit perfectly into the spot where the previous tank was. He was extremely neat and organized. Typically, you have to clean up after a tech does a job, not with Josh. He reviewed the features of the new tank before he left as well. He was awesome! I'd give him 10 stars if I could.
From the person who sets up your appointment to the service person to customer Service, everyone is professional, friendly, knowledgeable. I have been a customer for 20 years and don't plan on changing!!! H. Fiore
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value. To replace a old stationary tub. Great job! Chris the technician was fantastic, very polite and professional.
Frequently asked questions
How punctual are Restano Heating and Cooling's installers for service and installation appointments?
Installers consistently arrive on time for appointments and begin work promptly, often completing jobs efficiently and cleaning up the work area thoroughly.
What types of HVAC and plumbing services does Restano provide?
Restano offers installation, replacement, repair, and maintenance of HVAC systems including furnaces, air conditioners, heat pumps, ductless units, boilers, and hot water tanks, as well as plumbing services such as leak repairs, drain clearing, and pipe replacements.
How does Restano handle customer communication and education during projects?
Technicians and staff communicate clearly, answer questions thoroughly, explain equipment operation and maintenance, and keep customers informed throughout the process to ensure understanding and satisfaction.