BUSINESS REVIEWS

Property Recovery 911

425-27 Markel Street, Philadelphia, PA, 19128, United States

About Property Recovery 911

Property Recovery 911 stands as a beacon of relief for residents facing property damage in Philadelphia. Specializing in water damage restoration, their team is lauded for prompt, professional, and compassionate service. Clients rave about their swift response times, often arriving within an hour, and their ability to handle complex situations with ease. Whether it's a flooded basement or an overflowing sink, Property Recovery 911 works diligently to mitigate damage, liaise with insurance companies, and ensure a stress-free recovery process. Their commitment to excellence and customer care is evident in their ten-star ratings and heartfelt recommendations, making them a trusted ally in property restoration emergencies.

Customer reviews

Showing 51–83 of 83 published reviews.

Google

You needed a property recovery team during a bad event during your life please contact Property Recovery 911. This crew is the best at what that do. They come in on time do what what is needed to even a little more and they complete the job above and beyond what was expected. I can’t say enough how much I recommend Property Recovery 911. I fully trust them with every part of the job. They turn a hard part into a easy process. Thank you.

Google

After my dishwasher flooded into my basement, Paul was there that day to assess the damage. His team was expedient, professional, and thorough. Typically contractors are very hard to nail down and are unresponsive, but Paul was always very communicative and transparent. He took care of issues when they happened and made sure we were well taken care of. I highly recommend Paul and his team and will be using them again whenever necessary!

Google

Excellent service!

Google

Very quick to respond after an emergency in our small office. They came right out and fixed the issue for us with great workmanship. Would highly recommend!

Google

I am so glad we found Paul after our basement flooded last summer. My wife and I are new homeowners and it was the first time we had a serious repair project to our house. Paul responded right away to our email, assembled a detailed estimate, then sat down and walked us through exactly what we could expect. His team fixed things right away, and when our insurance company's reimbursement came in low, he spent weeks fighting on our behalf to make sure we got costs covered (exactly as he promised he would). Fingers crossed, this never happens again, but we're glad we have someone we can count on if it does!

Google

Property Recovery 911 came to the rescue!! We had a flooded basement over the weekend. It took one phone call to Paul and he was on site in no time. He explained how the whole process would work and went over every single detail. The job was done exactly how he explained. Paul is an expert in the field and knows all the ins/outs when it comes to water mitigation. Job well done! Highly recommend

Google

Paul and his team were amazing! We had a sewage pipe burst in our basement and the company that was sent out by our insurance company was horrible. They did not sanitize and did not have proper equipment which then created a mold issue. Paul came over the same day I contacted him, and explained everything step-by-step about what was wrong and what needed to be done to fix it. He eased my anxiety and even offered to talk directly to our insurance claim representative to explain why his team was needed. Such a relief after having such a horrible experience with the first company. Paul was available every day via phone and text. He provided updates all along the way. His team of guys were friendly and respectful as well. Left the house clean and back to what it was before the pipe burst. Even after they were done the job, Paul answered questions I had about getting the washer started again (water line wasn’t tightened all the way after it was put back on). Overall, I can’t say enough great things about Property Recovery 911 and Paul Messa. You won’t regret hiring them... I only wish I knew about them before the first company came in!

Google

Property Recovery 911 was an excellent choice for our water mitigation and rebuild of our master bedroom. Paul maintains open and clear communication throughout the process and even helped guide me through filing my insurance claim since I was not familiar with the process. I would absolutely hire them again. Our master bedroom looks just like it did before, if not better.

Google

Paul and his team did an excellent job for us. They did an excellent job with the water remediation, reconstruction, and working with our insurance adjuster. Would definitely use them again if the need arose.

Google

I wish I could give 10 stars! Property Recovery 911 is the best of the best!! I stumbled upon Paul’s contact info on google while I was frantically looking for someone to come to our home and provide water mitigation after a sudden, unexpected leak in our bathroom. Paul and his crew showed up to our home the day after we initially spoke. They completed their work in a very timely fashion, kept us informed during the process, and cleaned up after themselves very well! They even delivered and installed a dehumidifier for us. Paul’s responsiveness, knowledge, and empathy was second to none!! He truly walked us through the whole experience and eased our minds every step of the way. We felt like we were in the best hands and are so thankful we now know Paul and his crew! Thank you Property Recovery 911!! We will be referring everyone we know to your company!

Google

Paul was there for us throughout the entire process. He was honest and made sure we got what we deserved.

Google

I recently suffered water damage in my condo from the above unit. Water flowed for 30 minutes before shut off. You can imagine the results. A friend urged that I use Property Recovery 911. That was the best choice! The team showed up at the appointed time and went straight to work. They were very thorough, diligent, professional, extremely trustful and respected my nervousness; explaining all that needed to be done. They even had the patience to address my concerns and took the time to explain in terms that I understood. I was kept apprised of workings and they notified me when the job was completed. I rate their work as a TEN STAR COMPANY and appreciate making this tragedy less stressful for me. GREAT JOB!!!!!

Google

Paul (the owner) is very responsive and knowledgeable. His team came to my house on a weekend to address a water issue. Workers were friendly, hardworking, and communicated well with us to explain the steps they were taking to fix address our issue.

Google

Paul came out right away to clean up and dry out our basement which was very wet from a broken pipe. He came on time for the next 3 days and went out of his way to block off the area so my kids could still use their playroom. It was a holiday the day we called and he still came out to help us! He treated us like family and walked us through insurance claim. Awesome!

Google

Can't begin to describe how helpful Paul and his team were in helping with my home emergency. As a new homeowner, I was distressed to be dealing with a sewage-filled basement three months after buying a house. After quickly reading some reviews, I called Property Recovery 911. Paul was at my house within 30 minutes of my call and assured me that he could help. He even offered to start working on the issue immediately. His team was at my house bright and early the next morning, and were professional and respectful of my home and situation. Work was done quickly and efficiently, and they walked me through the entire process, answering all of my questions. I don't normally write reviews, but I felt compelled to based on my experience. I know there are a lot of companies to turn to, and you don't always have time to make a researched decision in a situation like my own, but I can tell you that I am glad that I went with Property Recivery 911 and highly recommend them for your job.

Google

My elder mother experienced flood damage and loss of property. The Property Recovery 911 team was very kind and walked my mother and through the process with ease. These guys know how to get a job done fast and efficiently. I would happily refer them to anyone that is looking for a quality water mitigation service.

Google

Fast reaction, and confident when negotiate with insurance company. Paul and his team are the people you can rely on.

Google

Paul and team were extremely helpful and professional in dealing with my water remediation needs. This was the first time I dealt with anything like this and they answered all my questions and concerns. Very happy to have used them to help fix the leak.

Google

This crew was extremely expeditious, professional and timely. The communication about the process of drying home was very informative. All the openings to my other rooms were sealed appropriately as well as my furniture. Half the time I didn’t even know the crew was there (very non intrusive and courteous). They literally left my hardwood floor cleaner than they found it!.

Google

Paul came out to my house on a Sunday and was clear and direct. He told me what to expect, how the work would progress and was always very respectful of both me and my house.

Google

Great work. The recovery and removal process was fast and we quickly received our insurance check. Paul and his crew were also very kind, we would definitely recommend him to our friends and family.

Google

Paul and his crew have been outstanding throughout my process of having a leak at my house. Paul and his crew of workers have been on time, available, and professional from the start. He handled my job to my utmost satisfaction and would not hesitate to use or recommend Property 911 again. Thanks Paul!!

Google

Paul and team did great job with remediation work after basement of our apartment building flooded after sewer clog and overflow. He came over to check it out late on Sunday and started the work on Monday. Highly recommend them.

Google

We had water damage mitigation service from Paul. Overall Paul’s service is good.

Google

I am pleased to write this letter about my satisfaction with the water mitigation services provided by Property Recovery 911. It was after 3:00 AM when I discovered that I had experienced extensive water damage in my kitchen. The sink overflowed and seeped into the foyer and the basement. I contacted Property Recovery 911 and was impressed with their promptness. The owner, Paul arrived quickly, it was still before dawn. I was extremely anxious about the “unknown”. Paul clearly explained the reason for removing some drywall and belongings that could cause further damage due to mold and other related health hazards. I felt no pressure to contract with him. He presented in a quiet and unassuming manner as he explained what to expect as he and his crew remediated the water damage. I sensed that Paul was committed to providing a quality product well worth my investment and that his professional reputation was most important. In addition to the material loss; there was a significant emotional component to this experience. The Property Recovery 911 Crew demonstrated sensitivity. Throughout the entire recovery effort they were considerate and extremely careful as they discarded the unsalvageable items and painstakingly packed/removed the items that could be saved. Additionally they were careful to thoroughly clean up after themselves wherever they worked. Even with the use of what appeared to be state-of-the-art equipment and supplies; it took several days for all the moisture to be removed. During that time the work area was completely sealed off so there was no disruption to the activities in other areas of my home. Because of this overall positive experience which exceeded my expectations I would not hesitate to recommend Proper Recovery 911 to anyone who required the types of service that this company provides.

Google

Property recovery 911 came through for me in my emergency. They were at my house within an hour. They spent the day pumping thousands of gallons of water from my basement. They removed debris, protected my belongings, set up the dehumidifiers and monitored them until it was time to remove them. Paul even helped me contact my insurance company to make sure I got the coverage I needed and gave great advice along the way. Most important to me was the kindness. It was a great experience during a traumatic event.

Google

it started with a mushroom growing from the ceiling... paul came out and found that there was massive water buildup and mold between the second and third floors of my house. He helped us work with insurance and did all the work with that to keep the costs as low as possible. He came out with his crew, worked fast, explained everything in detail, and did phenomenal work. He was extremely accessible by phone st all times. He really made me feel comfortable with a job I had no knowledge about. Highly recommend him and his team. Couldn’t be happier. PS- I had another unrelated water issue recently and he was nice enough to take the time and explain my options moving forward even though I didn’t need to hire him for the job. He’s my go to for anything emergency related.

Google

I was away on vacation in the Philippines when I found out that my basement had been flooded. Water mitigation is never easy, and trying to fix it from half the world away seemed almost impossible. Thanks to Paul at Property Recovery 911 everything went extremely smoothly. Paul showed up super fast and provided honest, seamless, professional service. They dealt with my insurance company on my behalf, so it was super easy on my end. Thank you so much again for your help at a desperate time. Highly recommended!!

Frequently asked questions

What types of property damage does Property Recovery 911 handle?

Property Recovery 911 specializes in water damage cleanup, mold remediation, sewage cleanup, hazardous waste removal, and related reconstruction services.

How quickly can Property Recovery 911 respond to an emergency?

They typically respond promptly, often arriving the same day or within hours of the initial contact to begin mitigation and cleanup efforts.

Does Property Recovery 911 assist with insurance claims?

Yes, they provide detailed estimates and documentation, communicate directly with insurance companies, and help clients navigate the claims process.