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BUSINESS REVIEWS
Platinum Benefit Services, Inc.
2920 Drane Field Rd, Lakeland, FL, United States
Write a reviewAbout Platinum Benefit Services, Inc.
Platinum Benefit Services, Inc., based in Lakeland, specializes in guiding families through the complexities of Medicaid eligibility for long-term care. With a professional and courteous staff, they provide personalized assistance, ensuring a smooth and timely process. Clients praise their patience, understanding, and prompt communication, highlighting the team's dedication to reducing stress during challenging times. While some clients suggest a need for more empathetic communication, the overall sentiment is one of gratitude for the expert navigation provided by Platinum Benefit Services, making them a highly recommended partner for those seeking Medicaid assistance.
Customer reviews
Showing 201–205 of 205 published reviews.
GoogleGoogleWe can't imagine what this process would have been like had we done it on our own. Thank you Platinum. The only issue was communication. Some emails did not address questions asked; and some phone conversations left us feeling like we were ignorant, which we were, but a little more consideration during such trying times would have been helpful.
GoogleI would never have been able to handle the applications on my own. Platinum Benefit is fantastic
GooglePatient and understanding. With me every step of the way; which was outstanding because I was in the next state and working night shift. Explained the process and deadlines as many times as I needed, returned my calls and emails promptly. I recommend Platinum Benefit Services to anyone who has no experience navigating the Medicaid eligibility waters. Without Terra, Tonya and the others behind the scenes, I would not have had any chance of getting her qualified for Medicaid, let alone the correct type. Thank you all very much for being on our team.
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Frequently asked questions
What services does Platinum Benefit Services, Inc. provide?
Platinum Benefit Services, Inc. assists clients with navigating the Medicaid application process, including form preparation, submission, and advocacy with government agencies.
How does Platinum Benefit Services keep clients informed during the process?
The team regularly provides progress updates and is responsive to questions via phone and email, ensuring clients are informed every step of the way.
Who can I contact at Platinum Benefit Services for assistance?
Clients work with knowledgeable and courteous staff members who guide them through the Medicaid process, including specialists like Terra, Barbara, Leeann, and others mentioned for their expertise.