Platinum Benefit Services, Inc., based in Lakeland, specializes in guiding families through the complexities of Medicaid eligibility for long-term care. With a professional and courteous staff, they provide personalized assistance, ensuring a smooth and timely process. Clients praise their patience, understanding, and prompt communication, highlighting the team's dedication to reducing stress during challenging times. While some clients suggest a need for more empathetic communication, the overall sentiment is one of gratitude for the expert navigation provided by Platinum Benefit Services, making them a highly recommended partner for those seeking Medicaid assistance.
Platinum was on top of Angela's case from day one. Kept all parties abreast of where we were at each step of the way
I would use them again in a heartbeat and would recommend them to anyone needing this type of service. They took all the pressure off her loved ones
- James Hoole - Apr 28, 2025
I am beyond thankful that I was referred to Platinum Benefit Services. I would have been thoroughly lost and overwhelmed without them. They are worth every penny. And specifically thank you to Barbara. I was definitely stressed and anxious about the approval process. She was patient and understanding, answered all my questions and clearly explained what was happening and what to expect.
- Sahara Dust - Apr 26, 2025
I want to say platinum services help with all steps, they made me feel at ease, I was very anxious when my mother had to go into nursing home, I didn’t know how I was to pay for all of this, but they got my mom approved, Hilary, was great she always answered my calls, and emails, she came over to meet me to make sure we understood the process, Robin and Leann,and Hillary were very professional and very helpful I would recommend these services you will not be disappointed!!! Worth every penny!
- dleo l - Apr 14, 2025
The experiance I had with Platinum Services was completely impressed with their professionalism and their communication with me. I would highly recommend this business. Their customer service is second to none.
- Connie D'Angelo - Apr 11, 2025
- gary Brown - Apr 09, 2025
FANTASTIC!! Jenna and the team that came to my aid were great, never too busy to answer questions and always with quick responses, I would recommend Platinum Benefit Services without hesitation. Thank you all!
- Vikki Brown - Mar 26, 2025
Jennifer Vick is very helpful and friendly
- Beverly Messer - Mar 07, 2025
Without Tony, Cheryl, Melissa and the whole Platinum team, we would have never been able to get Medicade and other benefits for my mom. This organization knows exactly how to navigate the process and the paperwork and they went above and beyond for us. Absolutely a true blessing!
- MtTrvlr - Mar 05, 2025
Even when it got hectic PB stuck with it and even when I asked so many questions and had trouble grasping what I needed to do they were so patient and kind and walked me through the steps. The behind the scenes stuff they did was so wonderful!! Thank you!!! Jenna, Thank you!!
- Sj Sudlow - Mar 04, 2025
They are on top of their game!
- Nancy Coggin - Mar 04, 2025
- Leonard Scott - Mar 01, 2025
I decided to leave a review, because the service provided by Platinum Benefit Services was nothing short of stellar. A special call out to "Barbara Ammon". Barbara was professional, kind, very patient and highly skilled at her job. I'm grateful for all that she did to push my moms paperwork through the system. With her guidance and persistence, my moms recertification for Medicaid was approved. Barbara is a gift. MAHALO for all that you do. 2-27-25
- Emmett Glee - Feb 28, 2025
They are very professional and answer any questions you have.
- William Register - Feb 23, 2025
- Robin Bridges - Feb 18, 2025
- Mary Oaks - Feb 16, 2025
I personally want to thank Terra Pryor with Platinum Benefits for helping us navigate through the Medicaid process. We couldn't of done it with out them.
- Ashley Jewell - Feb 14, 2025
From the beginning to the end Tony and his team have been great. Each person excelled in their speciality. I would highly recommend Platinum Benefit Services, Inc. I cannot thank them enough for their hard work.
- Robin Thorpe - Feb 03, 2025
I would not have been able to get benefits without them. Well worth the money.
- Susan Lyon - Jan 31, 2025
the staff was amazing and helped us get our mom in an amazing nursing home. They were diligent in getting the information and her qualifying for Medicaid. Thank you Platinum Benefits.
- Jody Hill - Nov 22, 2024
Very pleased with their professionalism and help navigating the difficult process of Medicaid eligibility. Especially in the midst of 2 hurricanes.
- Jennifer Anastacio - Nov 20, 2024
This was the second time that I have used Platinum Benefit Services for my family's needs and always been impressed with the professionalism and willingness to help.
Not only aiding me through the complex financial decisions but also in the caring manner they consider the needs of loved ones.
Additionally they consistently went out of their way to accommodate our schedule and meet us where it was convenient for us and our loved ones.
A great team of professionals that work hard for you and go out of their way to make difficult decisions much less stressful.
- Ernie Phelps - Nov 08, 2024
The very first time they helped me tremendous!! Got the help once again to get approved. Every time I called I usually got a call back the same day!! Would recommend them to everyone I know!!
- Kathleen Hobden - Nov 07, 2024
Excellent service, we could not have got the help our relative needed without Platinum Benefit Services
- Eugene Stinson - Oct 23, 2024
The overall experience with Platinum Benefits was fantastic. I really didn't know what to expect going into this process, but their team did a great job breaking things down and communicating in a way that was easy to comprehend for myself and my father. I wouldn't have been able to handle his Medicaid application process without them.
- Erik Holmen - Oct 23, 2024
Ms. Barbara Ammon has my message regarding service. BOTTOM LINE 10 STARS
- John Traas - Oct 17, 2024
Cannot say enough about Platinum Benefit's professionalism, follow up, and attention to detail. Special thanks to Ashley B, Terra P, and Cheyenne T. You got it done and my family REALLY appreciates you!!!
- Steve Hicks - Oct 13, 2024
Someone said "everything is easy once you know how to do it". We are financially supporting a relative in assisted living facility and were advised by a friend to look into Plat Benefits. We did, I thought the service was expensive and did nothing for 6 months. As the bills seem to pile up, we decided to spend the $$ on Plat Benefits and their advice, recommendations, and responsiveness to our questions made this complex/daunting effort much easier to navigate. While we continue to provide financial support, our Plat benefits experience has resulted in us paying about $1,000 less per month. Thank you Platinum benefits!!
- Daniel Stavro - Oct 10, 2024
Excellent service did everything as promised and worked with us over some hurdles
- Kenny Grimmer - Oct 07, 2024
I would like to sincerely thank all of the staff at Platinum Benefits for their help - With special thanks and gratitude to Cheryl Holton. The medicaid case for my father and step-mother was a very complicated and stressful experience for my family. We could not have gotten through the Medicaid process without the dedicated help and assistance from Platinum Benefits! The experience was a real eye-opener, and I don't think anyone would be able to navigate the complicated Medicaid system without the quality of assistance provided through Platinum Benefits.The day you told me my father's Medicaid application was finally approved was such a relief! Thank you so much!
- Bedazzled - Oct 07, 2024
Hilary Hayes is a rock star. The upfront expenses might seem like a lot but like the old saying goes "you pay for what you get". With everything else going on during this most difficult time I couldn't imagine trying to navigate the system solo.
- Tom Yaiser - Sep 18, 2024
Great people and always available to answer my questions. It’s a very difficult process and I’m very glad that platinum benefits was able to help !
Strongly recommend this company
- Darren O'Brien - Sep 16, 2024
Very professional & helpful. Held my hand through the process of getting medicaid approved for my wife. Thanks.
- Paul Zisser - Sep 15, 2024
These folks are awesome! Not sure what I would have done without them helping me get Medicaid for my Mom. Hillary, Terra and the whole team worked very diligently and many hours to get this done quickly.
I highly recommend their service.
- Jeannie Powell - Sep 13, 2024
Platinum benefit services was extremely professional and helpful. We are very happy with the experience. Thank you.
- Clint Declue - Aug 30, 2024
Platinum Benefits did a fantastic job on managing to get my mother on Medicaid to help pay for her Assisted Living Facility. Without their help, I do not know how we could afford to keep her in the long term in the facility. I would like to specifically thank the following people (these are not the only people who helped, but the ones I interacted the most with): Terra Pryor, Melissa Hampton, Tony Tureville, Chase Tureville. Thank you very much for all the wonderful work on this very difficult and bureaucratic job.
- Hagai Ohel - Aug 26, 2024
Securing Medicaid approval for my mother who lives in FL and I live in SC was made an easy process with the help of the staff of Platinum Benefits. Their instructions were thorough, they were responsive to all our questions and provided emotional support while we waited. I highly recommend their services. I am certain we would not have been approved if we'd tried to do it alone.
- Charleen Smith - Aug 10, 2024
Leeann Harrell was wonderful to work with. She was very knowledgeable and courteous, and always made herself available to us when we needed her. Through the entire process she always kept us informed of the progress of our claim.
- Terry Wright - Aug 07, 2024
My family and I appreciate all the hard work Platinum Benefit Services provided to us to achieve benefits for my ailing father. We have already and will continue to recommend your services to others.
- Cindy Barrow - Aug 04, 2024
Very grateful for the professionalism and follow through. Wish I would’ve come your way first.
- bill snively - Jul 31, 2024
Platinum Benefit Services, Inc
made my mother's transition to Medicaid an easy process and insured all requirements were in place for a smooth transition. Terra Pryor, as Medicaid Advocate, was instrumental in helping us navigate the system. Thanks!
- Steve Bishop - Jul 29, 2024
- Sarah Turner - Jul 28, 2024
The "platinum" in Platinum Benefit Services (PBS) is appropriate as you get platinum level service. The guidance and support is awesome and always available. I would never have been able to do this on my own. They have a "deep bench" so that support is not interrupted if someone is ill or on vacation. And the PBS team knows what they are doing. Every step of the way, every document, was explained to me so that I understood not just the what and how, but the why as well. Definitely worth it. Thank you PBS team!
- Kurt Wood - Jul 25, 2024
Facing the daunting task of applying for Medicaid for my aunt, I choose Platium Benefits.
They were able to format the application process with a check list so I could complete the process step by step. Additionally I could call or email with questions and receive a prompt response. I was able to rely on the Platinum Benefit people to give me confidence in managing all the details.
LeeAnn Harrell at the main office coordinated the assistance I received throughout the process. I would especially like to complement Tonya Cope and Moira Hartsfield who were located in the same area as the Nursing home I was dealing with. They were able to visit the nursing home and intervene to clear up any confusion. Tonya with her years of experience was able to anticipate difficulties and offer valuable advice. The overall assistance I received was a great relief to me and I have been very pleased with their service.
- Debra Henderson - Jul 05, 2024
Platinum benefit Services, Inc was very helpful throughout the process. They are courteous, kind and very knowledgeable. I highly recommend Platinum for the service they provide.
- Yolanda McKenzie - Jun 27, 2024
Platinum Benefit Services provided us with great service and communication. We worked with Leeann who is very knowledgeable about Medicaid. Kudos also to Tonya who helped us learn about the initial process. Jerry and Robin Walters
- Robin Walters - Jun 26, 2024
Thanks to Ms Barbara Ammon and the Platinum team. You were there for me when I was at wit end and going in circles. Thanks for listening and advising me along the way.
- Darlene Cherebin - Jun 24, 2024
Platinum Benefits did a great job of navigating the Medicaid world to get my mother her benefits
- Kurt Osborn - Jun 22, 2024
Overall great experience. Robin Grady was amazing guiding me through the process. Couldn't have done it without Robin's expertise and the help of the entire Platinum staff.
- Byron Newcomb - Jun 22, 2024
Just wanted to Thank Platinum Benefits for going above and beyond! Special shout out to Ashley Bradley and Barbara Ammon. I would give 10 stars if I could.
- Lisa Houston - Jun 21, 2024
The Medicaid process is not easy. It can be very frustrating, alot like applying for a mortgage. However, my mother's application was completed quickly and she was approved the first time.
- Richard Giacobe - Jun 19, 2024
This particular firm needs and deserves more than just a five star review. The people of platinum benefits went above and beyond any expectations I had. Since I did not know much about how this works. They lead me thru a very hard part at getting my momma taken care of. They were our angels. And they went to war for us. We definitely will always use platinum benefits for any and all future needs. THANK YOU PLATINUM BENEFITS FOR ALL YOU GOT MY MOMMA AND MY SELF THRU.
IF YOU ARE LOOKING FOR THESE KIND OF SERVICES PLEASE CONSIDER THIS FIRM. THEY ARE TRULY LEGIT. ...
- Sid Everage - Jun 10, 2024
Once again, Platinum Benefit succeeded in helping us navigate a very difficult situation. They helped me many years ago with my father, and when I reached out again regarding my mom, they were happy to assist us again. I felt better knowing I had their knowledge and expertise on my side. Thank you! Terra, Jenna and the entire PB team!
- Geri Owens - May 26, 2024
- JEFFREY SNYDER - May 25, 2024
Having Platinum Benefits as my wife's mom's advocate (Leeann Harrell) for all things Medicaid related was the best decision my wife (and my family) could have made. We did our part as requested with precision and haste, while Plat Ben did theirs. Platinum Benefits is worth every penny. The follow up is incredible. The service impeccable and polite. I highly recommend the service they provide. Teamwork makes the dreamwork is not just a saying. It is actually a necessary fact in dealing with the state. Hire them, follow instructions, celebrate!
- Mark Derman - May 24, 2024
I was impressed with the quick responses and their thoroughness.
- Maggi Whalen - May 22, 2024
Platinum Benefit Services is the most qualified team to handle your Medicaid case. Terra and Tony are very knowledgeable, and supportive. They educated me on the process of Medicaid approval. They responded to my emails, phone calls immediately, they answered all my questions and concerns. Trust them, follow their directions and they will get you approved.
Terra, I want to send special thank you to you, because you are the expert, very professional and on the spot telling me what documents to provide and when. It took a while, but my husband got approved!
I highly recommend Platinum Benefit Services to handle you Medicaid case!
- Irina Farnsworth - Apr 29, 2024
Robin did a great job. Her attention to detail made the process run smoothly.
- Stuart Kirban - Apr 29, 2024
Platinum provided excellent service for us. The details were explained and followed thru on in a very professional manner.
We highly recommend this Service to obtain Medicaid for your loved ones.
- L.A. STAGG - Apr 26, 2024
Thanks for the peace of mind and quick process!
- Jeanette Thomson-Abbate - Apr 18, 2024
- Rhonda Kazmierski - Apr 18, 2024
Was great dealing with platinum. They answered my questions and returned my calls and emails in a timely manner. I am happy that we went witch them.
- Walt - Apr 17, 2024
Always keeping me updated, and helping me with certain things when needed. BIG THANK YOU for everything 😀
- Janice Cox - Apr 14, 2024
Platinum Benefit Services were an amazing team that has assisted me greatly through the process of getting my brother approved for Medicaid. I will gladly recomend them to anyone in need of these services.
- Daron Jones - Apr 11, 2024
I had two exceptional individuals assist me through the governments complex process to assist my brother's needs at the end of his life withe long term care assistance. Special thanks to Leeanne Harrel and Hillary Hayes for their expertise and compassion. They made it clear that Medicaid and the US government may not be logical and to just allow Platinum to lead to get to the desired outcome.
- Michael Siskin - Apr 10, 2024
I worked with Terra at Platinum and she kept me up to date. Answered all my questions and was extremely helpful getting my dad on Medicaid. Thank you I appreciate everything you did.
- Mona Dostie - Mar 19, 2024
Very thorough in information I requested or in answering questions I had. Really enjoyed working with Leeann Harrell.
- Karen Summers - Mar 18, 2024
Terra has been very helpful and a pleasure to work with.
- Rebecca Lizotte - Mar 11, 2024
- Joy Lothmann - Mar 04, 2024
Thank you for a job well done!
- Renee Cotton - Feb 28, 2024
Platinum was very helpful, especially Ms. Ammon, in helping my mother with her Medicaid application. She kept us updated on the progress of the application and the documents which were needed.
- Tina Coyle - Feb 22, 2024
- Ann Baker - Feb 19, 2024
Love working with Terra very professional and gets things done
- David Houf - Feb 12, 2024
The process for Medicaid and placing your loved one into a long term residence can be stressful and difficult. Platinum Benefits will take away all the burden through this process for a successful outcome. My Medicaid advocate LeeAnn was patient, understanding, and most of all kind. I highly recommend using this company to help with longterm placement for your loved one.
- Lisa Carioca - Feb 02, 2024
Planning for our senior parent's future is a difficult and emotional process. The staff at Platinum Benefit Services were extremely knowledgeable. Ashley, Terra and Amanda were amazing and held our hands as they walked with us through each step of our journey. I'm sure there were others that worked behind the scenes to help the process go smoothly. I wholeheartedly recommend Platinum Benefit Services for your elder planning.
- AJ Bonnett-Clarke - Jan 29, 2024
- mcelroys449 - Jan 24, 2024
PBS has been tremendously helpful navigating us thru the overwhelming medicaid application process. I really appreciate the attention to detail that Robin is on top of and she really knows her stuff! I am extremely grateful that Tony and Robin are so very knowledgeable and gave us very good advice on our next steps. We had some juggling to sort out after a denial and with their advice we were able to turn this denial into an approval! This was a very anxious time for our family and Robin held my hand and helped to make this process manageable and less overwhelming. I am so very grateful and would highly encourage everyone to trust their expertise and wisdom. Thank you so much!!! Platinum Benefit Services are the best!!!
- Celestine de la Victoria - Jan 14, 2024
very good service, I found they can be trusted to get the job done,
- Allen Anderson - Jan 12, 2024
Thank you for your help in getting Medicaid benefits for my brother. It was a long process but, Platinum Benefits kept me informed in every aspect of the process. I would recommend your service to others in need.
- TERRI ALLEN-MAGEE - Jan 10, 2024
Very professional and polite and fast service thank you
- Gerald & Nancy McCann - Jan 05, 2024
Platinum Benefits has been very helpful with my family’s situation.
- James Goetz - Jan 03, 2024
Terra was extremely helpful with handling the filing for my husband's Medicaid. She was always pleasant and avsilable to answer any questions.
- SueAnn Kennedy - Dec 27, 2023
If needing a dedicated company, devoted to accomplishing the mission they set out to achieve - you've found Platinum Benefit Services, Inc...
- Gator G2G - Dec 27, 2023
This companies services' have been a blessing for me. My representative is Terra, who has been cordial, prompt, and extremely helpful. I could never have accomplished my goals without her. Thank-you.
- Mark Richards - Dec 21, 2023
Excellent support throughout the process. Highly recommended.
- Dennis Browning - Dec 09, 2023
I would highly recommend Platinum benefits for anyone seeking help going through the difficult Medicaid process for a loved one. They will lead you every step of the way. They are a very professional and caring group.
Robin Somoza, Medicaid Advocate is amazing. She was so patient, helpful, knowledgeable and always returned my phone calls or emails quickly.
- Tammmy Raimondo - Dec 09, 2023
Everyone was very professional, kept me informed of the entire process. Highly recommend.
- Sharon Higaki - Dec 08, 2023
Working with the team there was a pleasure
- shirley crenshaw - Dec 06, 2023
This was the best decision I made when it came to helping me through the process of getting Medicaid for my loved one. They step you through everything and connect you to the right people to make sure you and your loved ones are protected and the process goes through. Thank you, Platinum Benefits!
- Diana Adkins - Dec 04, 2023
Platinum Benefit Services was very professional,caring,and efficient with helping my dad get approved for Medicaid for my mom who unfortunately has very bad dementia. They followed through on everything and kept us updated on everything.
There cost was also considerably less than other elderly lawyers.
Thank you so much
- Jamie Davis - Nov 26, 2023
The team at Platinum Benefit Services were invaluable in helping our family navigate the process of applying for Medicaid. They are knowledgeable, thorough, patient, and incredibly kind. Truly amazing. I recommend them highly.
- Nury Steuerwald - Nov 15, 2023
The staff and especially Terra Pryor worked many long hours in getting the Medicaid approval for my wife. I will recommend your service to anyone that I interested in your service's.
- James Boyer - Nov 06, 2023
I have been very satisfied with Platinum Benefits. The staff I worked with were very helpful & knowledgeable. I could not have done what they did for me myself. I would highly recommend their services!
- Gail Lutz - Oct 30, 2023
Thank you Kerri & Robin for all your hard work in getting my Mom approved for Medicaid. You two were so helpful and a blessing to our family. I don't know how I could have done this without you. This is so new to us and such a stressful time for our family and it's nice to know that I could call you for anything. I would definitely recommend Platinum to friends and family that need help in applying for Medicaid! Thank you again.
Dee Schulz
- Jeff Schulz - Oct 27, 2023
The extraordinary patience of my advocate, Robin Somoza, was a Godsend. She helped me through many difficult days working to help my husband get benefits and security for the future.
- Louis Jensen - Oct 24, 2023
The salesperson was knowledgeable and efficient. I was very pleased with the service.
- Captain Ron Burger - Oct 23, 2023
Platinum Benefit Services is the gold standard for assisting with Long Term Care benefits and Medicaid application. They worked tirelessly to help qualify my parents at the same time. We are so thankful for them, and could never have made it through without their efforts and support. Tony and Jenna, you and your team are amazing, and we will always be thankful for all you accomplished.
Laurel Lucas
- Lala L - Oct 20, 2023
Fantastic company! They made this complicated issue so easy. Everyone I spoke with was extremely knowledgeable and courteous. Never felt uncomfortable calling them with any and all of my silly questions. They were there and helpful every step of the way. I highly recommend Platinum Benefit Service. In this crazy rushed world we live in, they were absolutely fabulous to deal with.
- K Cocino - Oct 12, 2023
I had no idea of what to do with my 90 year mother. I had caretaker
burnout. After contacting Platinum, it was a huge load off my back. They are experts in there field, and perform quality work.
- Roger Potter - Oct 12, 2023
Platnium Benefits is great, they were easy to work with and did everything that they said they would do. Barbara always answered my questions with patience.
- Suzanne Smith - Sep 29, 2023
Platinum Services did what they were contracted to do in a timely and professional manner. I recommend them to anyone that is trying to get someone enrolled in Medicaid.
- Jay Boynton - Sep 29, 2023
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Platinum Benefit Services, Inc. | 2920 Drane Field Rd, Lakeland FL , United States