BUSINESS REVIEWS

Highlander Marketing Services

About Highlander Marketing Services

Highlander Marketing Services specializes in providing top-notch basement waterproofing solutions. Praised for their professionalism and expertise, they ensure homes stay dry and secure. Customers rave about their thorough and knowledgeable staff, from the initial assessment by structural engineers to the diligent work crews. Despite being a bit pricier, Highlander's quality service and guaranteed dry basements justify the investment. They are recognized for their respectful property treatment, meticulous cleanup, and reliable communication, even when scheduling challenges arise. Highlander's commitment to excellence and customer satisfaction makes them a highly recommended choice for anyone seeking to protect their home from water damage.

Customer reviews

Showing 251–291 of 291 published reviews.

Google

Guys came out and did a great job waterpoofing our 110 yr old basement. had a ton of running water flowing when we got rain and it was molding our drywall on the upper staircase to the basement. they came out christmas week and got it all done and buttoned up in about 3 days. we knew when we bought the house that the basement was going to need to be updated and repaired so its really nice to know thats all out of the way! thanks guys, i feel like my investment in this house was well worth it and its sitting on a good, dry, foundation now!

Google

The workmen were efficient and responsive. They completed the work in a timely fashion and cleaned up beautifully when they were finished.

Google

This company provided service for our foundation which included tearing down two basement walls and replacing with cider blocks. Major work!!! Took place during middle of winter; November - February! I was given the impression by Brandon (can’t remember last name) it would be shorter, yeah, right!! After the basement walls were replaced, they came back in spring to rebuild, waterproof and restore soil around the house. Several mishaps occurred during all of this - water coming thru a seam, broken outside water valve, section of fence taken down snapping, to name a few. In total, my husband and have been dealing with this company a total of 13 months which ended today with fence replacement. Here is my review: as with any company you have good knowledgeable, skilled people who treat the job like it’s for a family member - and then you have the others. I saw both. I truly appreciated Scott who oversaw the team that rebuilt the foundation and basement walls and Mike Greene. Mike was accommodating, always contacting me to let me know what was going on - so professional. What an experience! I had my ups and downs with this company, however, the owner always took responsibility, and provided the necessary support no matter how long it took to make us whole.

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value There is not enough stars to rate Highlander waterproofing and foundation repair, Mike Green came to my home to put in a temporary sump pump to ease my mind if it rained before I received my new sump pumps, Dillan and Warren were polite ,courteous and very professional they answered all my questions and concerns I recommend Highlander waterproofing and Foundation Repair to anyone who needs help with their basement and foundation the company gives their costumers confidence the job will be done right, they put their customers first and treat you with respect and cares when I needed to call the main office they returned my calls immediately they stand behind their name Highlander Waterproofing and Foundation repair Thank You so much Sandra Schooley

HomeAdvisor

Very professional and caring. Dillan, Warren, and Team were very professional and the work was completed in one day. Very happy with the French drain system they installed. They were neat and very respectful of our property. They answered all our questions and gave us a demo once the system was installed. Great experience would recommend them highly.

HomeAdvisor

Waterproofing of basement with sump pump

Google

Positive: Professionalism, Quality, Value Great experience from the estimating stage through the completion of work. Not knowing anything about waterproofing, choosing the right company can be a daunting experience. Highlander not only provided good insight into our water situation but also gave us good direction into how to fix the problem. They warranty their work and their pricing is fair. We've had a number of storms pass through the area in the weeks since they completed their work and there are no more water issues. I highly recommend them if you want to have confidence that your waterproofing is done right and you paid a fair price to get it done.

Google

Positive: Professionalism, Punctuality, Quality From consultation to finished product in 11 days! Courteous, professional, on time and cleaned up after themselves! Couldn't ask for anything more!

HomeAdvisor

John and his crew were professional answered all my questions and explained it fully. They were careful of my ceramic tile that was put down less than a year ago. When taking out the old wall they dealt with rows of glass bottles, door hinges and chisels and let us know that these obstacles took extra time.. While working on the foundation they had to deal with alot of rain. My front yard was a mess from the machinery. When they were finished they leveled out the track marks, the only thing I need to do is add grass seed

Google

Positive: Professionalism, Punctuality, Quality, Responsiveness

Google

Truly a well run, professional team. Highlander showed up on time, diagnosed our real problem and followed the plan to fix it. Really like working with them. Have already recommended them to friends.

Google

We had a French Drain installed in our side yard. The work was performed in a very professional fashion and done quickly. The "swamp" in the yard is no longer present.

HomeAdvisor

Scott and his were responsive and accommodating. They worked over the course of approximately 3 months. Some of the major work included the following; removing 2 walls, raising and installing new foundation, building (2 sides) new cinder block walls - all during winter months. They still have to come back to tidy up things out side once the weather breaks. However, overall, my husband and I are very satisfied with the work done.

HomeAdvisor

Crew was on time every time. Did good job cleaning when done. Seems like did a good job. Have to wait and see

BBB

I am so pleased with the work Highlander Waterproofing has done to my finished basement. Let’s start with Tim T******* Senior Field Inspector. After meeting with two other waterproofing companies and Hylander would be the third estimate I was getting. I was filled with anxiety and just thought these companies are trying to rip me off because I’m a women so when Tim got here I didn’t expect to be any less anxious but to my surprise Tim was honest, professional and very knowledgeable. Tim didn’t quote me a price for work not needed. He sat down with me and explained all that would be involved in the job, he made a drawing of the work and explained it in detail then he gave me the price. I shook his hand immediately and told him he got the job. He then followed up, and assisted me with the financing. I needed the job done ASAP and within a few days I got the call that the workers would be out in a couple days. Again to my surprise, these men were on time and very professional and did a wonderful job. Mike was the supervisor, Dan and Mike Jr. were the other workers. My basement was not easy to do because I have a large bar and many walls to go through. They did not put even one hole in my walls. They went under the bar and under the walls. I never seen anything like it. They protected all my furniture and clothing with plastic. They were careful not to break anything. The job was done in three days and I am so pleased. The Co-owner Jennifer was a very pleasant and compassionate person to talk to. I will refer anyone who needs waterproofing or foundation work done to call Hylander Waterproofing. Thank you so much for a job well done.

Google

Positive: Professionalism. I had nothing but positive experiences with Highlander Waterproofing. My Fiance and I had step cracks in our foundation, and we hired Highlander to repair our foundation and the cracks. The sales rep who came to the house was extremely knowledgeable (he was a structural engineer) and transparent. I felt like we got great advice about how to fix the issues with our home. And the workmen who came to the house to actually fix the issues were equally as professional. They fixed the two cracks we had in three hours, and I was very satisfied with the work. Thank you!

Google

HomeAdvisor

Great information and professional advice. Work was done fast and workers were kind and professional. I was very satisfied with the overall experience.

HomeAdvisor

They installed an interior french drain and sump pump in one day. They were efficient and cleaned everything up before they left. The system is working great and no issues with water in my basement anymore.

Google

Charles and his team were very professional and trustworthy. He answered my questions along the way. Part of the porch foundation and cement steps needed rebuilt. I was concerned about doing foundation and cement work in winter but 3 months later it still looks great inside and out.

HomeAdvisor

they were friendly and knowledgible.

Google

I had a wonderful experience with Highlander. From the estimate to the completion, everyone was professional and helpful.

HomeAdvisor

GIULIO IS AN EPERIENCED, KNOWLEDGEABLE PROFESSIONAL. I HAD SEVERAL OTHER COMPANIES DUE AN INITIAL SURVEY, BUT HIGHLANDER WAS THE ONLY QUALIFIED CONTRACTOR I WOULD TRUST MY HOUSE, AND MY MONEY WITH!

Google

Salesman was knowledgeable and gave an appropriate level of detail regarding the issue and potential resolutions. We discussed the Pro’s and Con’s of each solution and chose a path forward. Team showed up as planned and went right to work. The plan was to dig up along one basement wall and lay a drainage pipe between the footer and the wall. Turned out my footer was about 3x bigger that normal, which meant that there were not enough materials to complete the job in the advertised 1 day. they were back the next business day to compete the work. The team was very professional, thorough, and they paid attention to my requests of how to access the area. They cleaned up the work space very well after work was complete. Overall very happy with the outcome, and would happily recommend to anyone.

Google

On time on budget and very organized and clean for what was a dirty dusty job

HomeAdvisor

Courteous and thorough job. cleaned up afterward.

HomeAdvisor

Very professional and very thorough.took time to assess the problem and explain solutions

HomeAdvisor

They are very professional. They did the work as scheduled, they cleaned up the site, and their work was excellent. The price was very fair.

HomeAdvisor

Quality work done quickly

HomeAdvisor

Well pleased with job. Went above what we expected. Would definitely recommend John's crew.

Google

The salesman was knowledgeable and walked me through the process so I was comfortable with the plan. The crew showed up on time, were polite and professional and did exactly what I expected.

HomeAdvisor

Though our project was scheduled later than anticipated due to a rainy spring and companys work demands, office staff communicated regularly in advance of start date. Workers Scott and Joe were highly competent- patient and informative in response to our questions about the project details, diligent and efficient from start to finish, and respectful of our property in terms of minimizing damage to our lawn and cleaning up thoroughly at projects completion. We are sincerely appreciative of Highlander and crews professionalism and expertise!

HomeAdvisor

Took a little while to schedule, but the work was done quickly and correctly!

BBB

Overall, I was satisfied with the work done by Highlander. Their estimate appeared fair, based on the multiple estimates I received, and the work was well done by competent and considerate workers. The only real challenge was in scheduling for the work to be done. Dates were changed a couple of times and the process was somewhat inconvenient.

Google

They were fantastic. The initial estimate was done by an actual structural engineer who was incredibly knowledgeable (as opposed to sales reps from other companies). The price was a little bit higher than the other estimates we got but the knowledge that he had made us feel much more confident choosing them. It took about 3 days (2.5) but they kept everything covered and cleaned up afterwards. It's been almost 2 months now (and we've gone through probably 15 flash flood warnings) and our basement is still dry! We used to have extreme flooding to the point where we couldn't actually use our basement and now it's perfectly dry! They even guarantee that it stays dry or they will come out and fix whatever else might be causing the problem. Definitely recommend! Nothing bad to say.

HomeAdvisor

All the work was done according to our contract and crew of four men stayed until everything was completed, about 6:30 pm. Installed interior French drains and sump pump. They worked together well and quietly, leaving work areas free of debris and dirt/dust at end of project.

BBB

Highlander was extremely professional from the very start. They completed the job in a very timely manner and the work site was cleaned up better than I had expected!

Google

Highlander provided basement waterproofing. at our home, and this is the first time our basement has been dry since we moved in 15 years ago! Our experience was great, from the first call for scheduling, to the final walk thru of the project completion. I would highly recommend them to friends and family or anyone who is tired of cleaning up their wet basement!

Frequently asked questions

How does Highlander Marketing Services handle project scheduling and punctuality?

Highlander Marketing Services is noted for punctuality and completing projects in a timely manner, often communicating clearly about schedules and any delays.

What level of professionalism and communication can I expect?

Clients report professional, knowledgeable staff who explain work thoroughly, answer questions promptly, and maintain good communication throughout the project.

How does Highlander ensure cleanliness and respect for my property during work?

The team takes care to keep work areas clean, uses protective measures to prevent dust or mess, and respects clients' spaces by cleaning up thoroughly after completing work.