High Efficiency Cooling & Heating Inc.

Q: What types of HVAC systems does High Efficiency Cooling & Heating Inc. service and install?

They service and install various HVAC systems including air conditioners, furnaces, heat pumps, humidifiers, smart thermostats, and PTAC units.

Q: How does the company handle scheduling and technician arrival times?

The company is noted for prompt scheduling and technicians arriving on time, often providing advance notifications or reminders before appointments.

Q: What can customers expect during a service or repair visit?

Technicians perform thorough diagnostics, clearly explain issues and solutions, work efficiently and professionally, and maintain respectful communication while keeping the work area clean.

Google

High Efficiency is fast, honest and reliable. They have been servicing our family, friends and clients for years and we know we can count on them to respond quickly and fix exactly what is needed. I highly recommend them for all Hvac needs.

Google

Terry from High Efficiency fixed my furnace right before the snow storm. Really appreciate that. He arrived within the promised time in both appointments and responded quickly on my calls. He spent more than two hours to fix the problems and charged the price as quoted. It is -14C outside but nice and warm inside. I think I will use this vendor again if my furnace or A/C is broken, but sure hope it won't happen.

HomeStars

Our repair was handled by Jason. He sorted out the problem and was efficient, pleasant and provided answers to any questions. He offered a few tips how we can save in future on our heating bills.

HomeStars

Got really worried when realized the heating system of the home was not working in this frigid cold January morning. Luckily found High Efficiency Cooling and Heating Inc. Prompt service. Very efficient staff. Really happy with the service and suggestions provided by Mr. Jason. Definitely recommend to others.

Google

Thanks to the highly effective services from High Efficiency Cooling & Heating Inc. Had a failure part in the furnace in the cold winter. Called the company and appreciated their quick response and reliable communication. The technician Mr. Harry Yan was very knowledgeable - not only fixed the problem on time and he also gave me some good advises on how to keep the furnace running more efficiently. I'm so glad that I chose this company installed the furnace many years ago.

Google

I rarely do reviews but the service excellence I received from the team at Hi Efficiency Cooling & Heating definitely deserves to be acknowledged From my interaction with the dispatcher to Harry our service technician who arrived on time & fully explained the situation with my down furnace gave me a clear cost to repair & executed on the repair. Thanks for the great experience!

Google

This company provided an excellent service, fast and friendly.

HomeStars

Excellent and fast service and price is reasonable. We installed a new furnace in our house and he process is very smooth. The technician and project manager are very experienced. Definitely recommended.

HomeStars

The service was performed effectively and efficiently. We have enjoyed our conversation with the person who helped fixing our furnace, and he really made sure he solve the issue for this. we really appreciate it.

Google

HomeStars

The probe of the furnace is covered by a layer of carbon, thus make the malfunction. Also the valve which controls the input of the gas does not work. The technian Jason Bunjo did very good job. He solved the problems faster and efficiently, within a hour everything is done. Thank you very much, Jason.

HomeStars

My furnace blower decided to fail, and high efficiency cooling and heating was very helpful to get me a diagnostic, over the weekend and my blower was replaced promptly. Very happy with the service I received. both Jason and Harry were very nice and discussed what was wrong and why, respectful of my home and did a great job. Would call them again if needed!

HomeStars

Harry is knowledgable and friendly. He gave me a lot of recommendations in how to choose the right furnace in the future. In addition, he had found the problem of my new air conditioner last year and had fixed it properly. Thanks, Harry. Keep up the good work!

HomeStars

+ Technician called to confirm arrival time. + Serviced furnace and walked through the procedure. + Good tips on simple maintenance. + Non sales-y attitude. + If possible, ask for Jason (Jay); he has a great attitude towards his work and clients.

Google

Excellent service. Very honest, reliable, and fast. I called the service support, the technician came in one hour and fixed the issue quickly. Highly Recommended.

HomeStars

Job well done! High Efficiency Cooling & Heating Inc. installed a furnace, AC unit and a tankless system in my home and completed their work with close attention to detail. Thank you Andrew for your time to discuss my hvac needs...all went according to plan. The installers did a great job and their work is appreciated. I would recommend High Efficiency Cooling & Heating Inc. to anyone considering hvac work.

Google

Jason, from High Efficiency Cooling & Heating Inc., was prompt, friendly, knowledgeable & informative. He was thorough in his inspection and explained everything to me with a great deal of patience. Would definitely call back when needed.

HomeStars

I found High Efficiency Cooling & Heating through HomeStars and contacted them for a general service of my furnace system - it hadn't been looked at in a few years, and I'm new to home ownership/maintenance. After some initial confusion on who I was suppose to talk to, they quickly scheduled a maintenance call with Jason. He arrived within the allotted time frame, in a good mood, and full of knowledge. No real maintenance required (as expected), but I learned a lot about the system and what to look for if things started to go awry. I'll be sure to contact them again, if/when needed.

HomeStars

Great company. Jason Bunjo was my service agent to clean and check my tankless. He was great. Showed up at the beginning of the window time I was given and explained everything to me. Very thorough, professional and personable. Highly recommend this company for any of their services.

HomeStars

I found High Efficiency Cooling & Heating through HomeStars and contacted them for a general service of my furnace system - it hadn't been looked at in a few years, and I'm new to home ownership/maintenance. After some initial confusion on who I was suppose to talk to, they quickly scheduled a maintenance call with Jason. He arrived within the allotted time frame, in a good mood, and full of knowledge. No real maintenance required (as expected), but I learned a lot about the system and what to look for if things started to go awry. I'll be sure to contact them again, if/when needed.

HomeStars

Great company. Jason Bunjo was my service agent to clean and check my tankless. He was great. Showed up at the beginning of the window time I was given and explained everything to me. Very thorough, professional and personable. Highly recommend this company for any of their services.

Google

great new installation and warranty services

Google

Jason was great, knowledgeable and efficient! He took the time to educate us on our system. Glad I connected with this company. Will definitely recommend to family and friends.

HomeStars

Technician Harry Yan is very professional. He arrived on time. He was checking my furnace thoroughly to make sure that is in good working condition. He also told me as a house owner how to take care or the furnace. Thanks Harry.

HomeStars

Recently had to replace an 18-year old furnace. The companies that I contacted were very professional and provided competitive price quotations. I was impressed though with the sales experience from Charton of High Efficiency. He methodically went through the furnace choices as well as the available rebates. Installation was arranged a week later and the technicians (led by Frank) completed the work early and to my satisfaction. Packaging and debris from the installation was also removed so no extra cleanup on my part required.

HomeStars

I have been dealing with Hi-Efficiency Cooling & Heating for two years. This company is outstanding. I have referred friends to this company who were also very satisfied. Recently when we had to service our furnace, we asked for Harry their technician. Unlike other service people Harry took his time and also explained to us the condition of our furnace. Harry is very knowledgeable, honest and most trustworthy and I would definitely recommend him and the company he represents! He did an excellent job. He explained

HomeStars

Jason, the service technician, was very informative about the mechanics and maintenance of our high efficiency furnace. He took the extra time to explain its proper upkeep and you could tell he was very proficient about his service. Furthermore Jay was very professional in his attitude about performing the proper mechanical tests to ensure the furnace was operating as efficiently and safely as possible. I would have no hesitation in recommending Jay and his company to any other prospective clients as his service call to our home was a pleasant and productive experience.

HomeStars

I called customer service to request a service call. I asked if I could speak to a technician first. Shortly I received a call back from Rick, the owner. He suggested a few things I could check before I had to place a service call. I had to wait a couple of weeks before I could place a service call and had an appointment the next day. On the day of the service call I received a call from Jason, the service technician, who was running early and wanted to know if he could come before the appointment time which was very surprising as normally these calls mean they are running late. He looked at my Goodman furnace and found the problem and explained what the problem was as he repaired it. He was very professional but mostly his attitude was what impressed me. He seemed to enjoy his job and explained things to me so I would understand. He did give me suggestions on what he felt could be done but did not push this on me. I would recommend High Efficiency to family and friends without a single doubt that they would receive the same service I received. I will always call them for any heating and/or air condition problems I have in the future.

Google

Exellent service

HomeStars

We’ve owned our Carrier system since 2007 and were looking for a Carrier specialist to attend to our service needs. We didn’t want a jack of all trades type service. Needed and wanted Carrier experts. We spotted High Efficiency’s ads and the consistently good reviews posted about this heating & a/c group - Carrier experts. So, we gave a call when we had some heating system concerns, last winter. They promptly set us up with an appointment and their technician, Harry visited to consider the issue - right on time. He listened & considered my observations on our valued system, gave a look and zeroed in on the igniter system problem. Before we knew it, he had replaced the parts and checked further for any other related igniter and burner issues. All good. And, he communicated very well helping me understand our system better. In the late spring, we asked for him again - to check the a/c before the seasonal needs and we were assured that all was well. Again, Harry left us with a better understanding about the Carrier unit. As we prepared for this cold weather season, I noticed something was off despite working well enough. Again, Harry considered my thoughts and observations, checked the Infinity controler’s reports and once again zeroed in on the potential first step concern. Bingo! Heat sensor part replaced, system schedule tweaked for optimum performance given the system’s capabilities, and away we go confidently. All at reasonable rates. Would we recommend High Efficiency? If you own a Carrier, absolutely. Thanks, Harry & Bella. Barb & Peter T. Weston, Ont.

Google

It was a great experience re: installed a new Furnace and Air Conditioner. Charton is a professional for HVAC, very satisfied with his service. Jason is a good installer, his piping work is the best I have seen ever. I will recommend them to my friends.

Google

High Efficiency C&H installed new Carrier furnace and AC last month. I am very satisfied with the sale rep -Charton. Charton was very professional and knowledgeable. He provide and presented the information very well... including all the rebates. Follow-up on the model/pricing was very prompt which helps me to make the purchase decision within a few days. I had obtain quotes from 3 other vendors. The installation was done a week later to my satisfaction. The crew was professional and courteous. Overall, I had a very positive experience and glad that I selected High Efficiency. Tom

HomeStars

Our furnace stopped working and we contacted High Efficiency Cooling and Heating because our Carrier furnace is still under warranty they are the Carrier authorized dealer. Our appointment was in the afternoon but Jason called in the morning. He said one of his appointments was cancelled and he wanted us to have heat by the end of the day. Jason was very professional. He found the problem (we needed to change the gas valve) and also explained during his work, told us what caused the problem and how we could prevent the problem in the future. He was very patient to answer our questions and we had the heat again on the same day. We were very satisfied with his work and we will contact the company again for furnace maintenance next year. I would definitely recommend High Efficiency Cooling and Heating.

HomeStars

Jason was very professional and friendly, explaining the furnace technology and resolving the issue quickly. I would recommend High Efficiency for anyone looking to service their furnace or air conditioner. Thank you.

HomeStars

Charton is a professional in the area he is expert in. Not only are we entirely satisfied with the three pieces of equipment purchased from the company, Charton has explained in great detail the benefits in achieving LEED which is essential in making a home comfortable and energy efficient. He has provided hands-on service to air-tight the building and followed up thoroughly in recommending a heat audit assessment and filed the REBATES on our behalf. I have no hesitation to recommend Charton and HE Co0ling & Heating Inc. to anyone who requires their service.

HomeStars

I was introduced to High Efficiency by my colleague who had her furance replaced by High Efficiency. Charton's attention to detail, customer service, knowledge, honesty and respect of my time and timelines was better than any other contractor we have dealt with. I couldn’t be happier with all the steps from ordering our furance to its installation.

Google

I spoke with technician just want to make appointment checking our fireplace problem.thankfully he was able to help over the phone. Troubleshooting so quickly.Saving time and money for us.It is knowledgeable and professional support.

HomeStars

Jay was a great help. He was able to help me step-by-step instructions over the phone, took his time and together we got the fireplace working. I was impressed with how he was patient with me even though it was 7 PM. I would definitely call them again for any other heating or cooling problems.

HomeStars

Very good experience from product consulting to post installing service. Charton Teng, the energy advisor, is professional and customer oriented. Pricing was very competitive. Two very experienced installers spent 8 hours to install both machines. No issues and walked me through everything. Happy customer.

Google

Excellent Service and quick response.

HomeStars

I have an AC with a humidifier installed for my new house in Oakville this summer. Recently it’s getting colder but the humidifier doesn’t work. High efficiency sent Jason to my house and adjusted the machine for me. Jason is a very nice guy with humor and very professional, till now the humidifier works very well and I am satisfied with their work. BTW the customer service of this company is very good, exactly high efficiency

HomeStars

I was introduced to High Efficiency by my colleague who had her furnace replaced by High Efficiency. Charton's attention to detail, customer service, knowledge, honesty and respect of my time and timelines was better than any other contractor we have dealt with. I couldn’t be happier with all the steps from ordering our furance to its installation.

Google

We are very pleased with High Efficiency Cooling & Heating service support. The senior technician Jason arrived on time. He quickly located the cause of the crackling noise in the furnace and solved the problem. Jason knows what he was doing and took the time to explain the issues. We need this high quality service in all industries.

HomeStars

Furnace was installed a few years ago by High Efficiency Cooling & Heating Inc, circuit board failed and was replaced under warranty. Technician Jason showed up and did the work quickly and efficiently.

Google

High Efficiency Cooling & Heating Inc.

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