GooglePositive: Quality Prompt, reliable. This technician is servicing our home for the second time. Service: Heating system maintenance
BUSINESS REVIEWS
High Efficiency Cooling & Heating Inc.
570 Alden Rd. Unit 3, Markham, ON, L3R8N5, Canada
Write a reviewAbout High Efficiency Cooling & Heating Inc.
High Efficiency Cooling & Heating Inc., based in Markham, is a trusted provider of HVAC services, renowned for their professional and knowledgeable technicians like Jason and Harry Yan. Praised for their honest advice and efficient maintenance work, they offer cost-effective solutions and valuable tips for system upkeep. Whether it's a routine tune-up or a full system installation, their team, including experts like Charton and Peter, ensures customer satisfaction with thorough follow-ups and clear explanations. Their commitment to quality service and competitive pricing makes them a go-to for all heating and cooling needs.
Customer reviews
Showing 601–650 of 1,648 published reviews.
GoogleGoogleAwesome service. Service: Heating system maintenance
Google
GoogleBest customer service person I have ever spoken to. Expensive item, shopping it and if can't do better will definitely be back to HEC&H.
GoogleVery responsive. Each member I’ve spoken to are very professional
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Harry is very professional, fast, responsible worker. I am happy with his maintenance job he did for my furnace. I would highly recommend this company
GoogleExcellent Experience !!! 5 star in every way . They care . They deliver . First class business Services: A/C system repair, Heating system maintenance
GooglePositive: Professionalism, Punctuality, Quality The Technicians are professional and knowledgeable and they have arrived between the schedule timed windows. We have been with them for many years since we purchased the HVAC unit from them. Harry did an excellent job just recently. Services: A/C system maintenance, HVAC system maintenance
GoogleGood quality of services and value. Tech-person is very helpful and do a good job.
HomeStarsExcellent service from Charton, came to the house and made recommendations, made sense, he also proposed a couple of other minor improvements inc increasing the size of the fan to help improve air flow in our back split house. Lou did a great job on install, no drama just made it happen. Very clean and tidy. Job completed within 6 hours, took away all garbage. Very competitive pricing and availability. Would highly recommend.
GoogleThe blower motor was ceased for our HVAC. Gilbert is very friendly and helpful to investigate our problem, arrange technicians, and also talk with them for a better plan. The technicians are professional and efficient, came in the early morning on Saturday and finished work in one hour. Service: A/C system repair
GoogleServices: A/C system maintenance, Heating system repair Positive: Punctuality, Quality, Responsiveness
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value
GoogleService: A/C system repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
GoogleService: A/C system maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
GoogleService: A/C system repair Positive: Professionalism, Punctuality, Quality, Responsiveness
GooglePrompt service and diagnosed the problem quickly as a defective capacitor. AC was back and running in a jiffy.
GoogleServices: Repair HVAC, A/C system maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
GooglePositive: Professionalism, Punctuality, Responsiveness The technician (Harry) explained to me the issue with the AC and provided all the possible solutions so i can make an informed decision Service: A/C system repair
GooglePositive: Professionalism We just called one day before and Gilbert made a quick arrangement for a service to us. Harry, the technician came on time and gave us a very good advice, his service is professional! Service: A/C system maintenance
GoogleResponsive, on time, professional, staffs have sense of emergency. Will call them for any future issues.
GoogleService: A/C system repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
HomeStarsThe Service Technician, Piraba, of High Efficiency H & C, came to service my AC following a careful pressure test for any leakage last year. He did a meticulous assessment of the whole system. I find Piraba very knowledgeable and patiently explained the "whys" & "wherefores" of every step undertaken. I will have no qualms about contacting High Efficiency for any future HVAC needs.
GooglePositive: Professionalism
GoogleGilbert and Hvac technicians from High Efficiency Cooling and Heating worked very hard to resolve my AC issue. The team demonstrated a high level of customer service and very knowledgeable in Hvac service. I will definitely recommend them to my family and friends. Paul M.
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Can’t recommend High Efficiency enough! Jason was extremely knowledge, friendly & helpful. We will definitely be using their services again in the future (and will make sure to request Jason!) Services: Install thermostat, HVAC duct & vent cleaning
GooglePositive: Professionalism, Quality Jason did a really great job. He trouble shot and found a solution that gave me relief during the heat wave. Really appreciate him putting in the extra effort to come up with a solution! Service: A/C system repair
GoogleI had to replace my air conditioning unit at my condo. I called High Efficiency Cooling and heating. They sent Jason who very professional and great to work with. It is not easy to get hold of people through their switch board but once I able to get through to Natalie she was amazing! Very polite and professional. She took care of all the details. I Highly recommend using High Efficiency Cooling and heating.
GoogleService and installation were completed in a courteous, timely and efficient manner. Services: Heating system installation, Heating system maintenance
GoogleJason came last year to service our A/C unit and he was great. I specifically requested he come back again this year. He was thorough and provided me with feedback and maintenance tips. High Efficiency is efficient, prompt, knowledgeable and their customer service is stress free. For a change, I did not have to chase anybody and send multiple emails and phone calls. They will send you an online report with pics. Jason and High Efficiency are terrific. 5 🌟 🌟 🌟 🌟 🌟 Service: A/C system maintenance
GoogleService: A/C system repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
HomeStarsWe purchased our entire HVAC system (furnace/AC/ERV/humidifier/HEPA) from this company, and I must say they really stand behind their workmanship. We continue to get their seasonal service plan and they are always on time, knowledgeable and really easy to work with. Gilbert is our contact and he is just amazing, very responsive and genuinely wants to help. He did everything he could to rush a maintenance issue for our A/C unit this year knowing that my wife is pregnant. Cant say enough great things about Gilbert and the team.
GooglePositive: Professionalism 师傅非常专业，很快地解决了家里空调的问题。并且很为客户着想。 Service: A/C system repair
GoogleGot my AC system broke down last night, called in HE around 9am, they were very good on communication. Jason was well on time and helped diagnose and fix the issue with my unit, he explained everything very well. Service: A/C system repair
GoogleProfessional technician who knows what he was doing. Good at his job and very responsible. Service: A/C system maintenance
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value They initiated the maintenance call and offered incredible flexibility with my schedule. I received a call from Jason informing me of his ETA which was accurate. Jason is knowledgeable, friendly, pays attention to detail and is customer focused! Service: Heating system maintenance
GooglePositive: Value Only problem is that there is no opportunity to discuss live with company's front desk knowledgeable employee. One needs to go through call center. Technicians and sales personnel very knowledgeable. Services: Install thermostat, Heating system installation
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness, Value Extremely happy with their service. Prompt service, reasonable price, experienced and knowledgeable staff. Answered all queries. Highly recommend this company to everyone. Services: Install AC, Heating system installation
GoogleJason Bunjo, the service technician did the AC maintenance and changed the furnace filter. He is good at explaining every step he does. I am very happy with his performance. Gilbert Wan, the gentleman who does the maintenance bookings is always super nice and is good in reminding the appointments. He always reply back and very helpful. Service: HVAC system maintenance
GoogleA loud noise was coming from my AC after running for a few hours and the noise disappear at random time. Harry from High Efficiency came and check out the issue on the same day. Harry is very skillful and thoroughly, he went though the system and tested each possible cause of the noise, although the noise disappeared when he arrived. After a few test and inspections, he finally found the mystery noise was causing by a failing cooling coil. A recommendation was made and I am happy with the service and how Harry and the company handling the issue. *** Update on June 15, 2022. *** Last year, the cooling coil on my coachhouse's AC was not working. High Efficiency team was able to fixed it in a timely manner. The tech came and identified the issue then quickly place an order for the broken cooling coil since it was not in stock. Their techs are very professional and communicated to me at all time. Since my warranty was about to expire in a week and the cooling coil will not be delivery on time. The tech spoke to the back office to ensure all the works for this job are under warranty and I will not be charged. Yesterday (after a year of the cooling coil replacement), Gilbert from High Efficiency called and told me a tech is in my area and offer to perform a checkup on my AC unit and the cooling coil. I was so surprised that they remember this because I didn't. A tech came an hour later, he performed the pressure reading, also topped up coolant on the AC unit to ensure the AC it's running on its optimum level. This is a company that really care about their customers. Their customer services and after sale services are second to none. This kind of companies are rare these days and deserve to be recognized. I highly recommend High Efficiency Cooling & Heating to anyone. Services: HVAC system maintenance, A/C system repair, A/C system maintenance
GoogleService: A/C system maintenance Positive: Professionalism, Responsiveness, Value
GoogleHave been using this company for at least a dozen years...since they installed our furnace and AC. We have always had quick and excellent service. They arrive, diagnos and then quote a guaranteed price. They always call to schedule and arrive on time. The technicians are knowledgeable, polite and explain the issues in understandable language. Recently, Gabriel and Piraba installed a new condenser fan motor. They were on time, polite and had the new motor installed quickly. This company is a pleasure to deal with. They offer great service at a competitive rate. Service: A/C system repair
GoogleResponsive, on time, professional, staffs have sense of emergency. Will call them for any future issues.
HomeStarsTenanted condo HVAC finally gave up after 15 years. Called High Efficiency and was able to diagnose and replace the unit within a week, remotely. Text messaging with their dispatch team couldn't have been easier and they coordinated with my tenant to make sure everyone's schedule lined up. Zero drama, and a bit cheaper than I expected too.
GoogleService: A/C system repair Positive: Professionalism, Punctuality, Responsiveness, Value
GooglePositive: Professionalism, Punctuality, Quality Our A/C stopped working and it became a big problem considering very hot temperatures out there, so I called High Efficiency Cooling & Heating first thing in the morning. They responded quickly and sent a technician right away. Jason - a senior service technician - discovered the problem very fast and fixed it (it was a dead capacitor). Additionally, he cleaned A/C and provided valuable maintenance tips. Strongly recommend his service! Service: A/C system maintenance
GooglePositive: Professionalism, Punctuality, Quality, Responsiveness Been using this company for years since having them install new furnace, AC & humidifier. We get twice annual maintenance service for our system to ensure it’s running smoothly and extend the warranty period (cheaper than dealing with expensive repairs especially with supply-chain issues on replacement parts). Jason was our tech today and he was professional, thorough and went through everything with us and asked if we had any questions. He and Mr. Harry Yan have been great for maintenance appointments as they are very knowledgeable and give us tips on how to keep system running smoothly to avoid costly repairs. Service: A/C system maintenance
GoogleServices: Heating system repair, HVAC system maintenance Positive: Responsiveness
GoogleAC unit needed to be repair, they found the issue and fixed it. The tech was really knowledge and forward with the work and costing.
GoogleWe called High Efficiency to investigate our AC which was broken, and after coordinating a time a technician came and quickly identified the issue. He was very transparent, friendly and professional. AC now working great, thanks!
Frequently asked questions
What types of HVAC systems does High Efficiency Cooling & Heating Inc. service and install?
They service and install various HVAC systems including air conditioners, furnaces, heat pumps, humidifiers, smart thermostats, and PTAC units.
How does the company handle scheduling and technician arrival times?
The company is noted for prompt scheduling and technicians arriving on time, often providing advance notifications or reminders before appointments.
What can customers expect during a service or repair visit?
Technicians perform thorough diagnostics, clearly explain issues and solutions, work efficiently and professionally, and maintain respectful communication while keeping the work area clean.