BUSINESS REVIEWS

Emerald Valley Towing

3980 W. 12th Ave, Eugene, OR, 97402, United States

About Emerald Valley Towing

Emerald Valley Towing in Eugene is a paragon of professionalism and punctuality in the towing industry. Garnering high praise for their swift and proficient service, they specialize in not just towing but also in providing insightful advice that saves customers time and money. Whether it's a battery issue or a car lockout, their team is equipped to handle challenges with expertise and courtesy. Clients commend their ability to deliver quality service, from carefully transporting non-operational vehicles to offering convenient payment options. With a commitment to excellence and customer satisfaction, Emerald Valley Towing is highly recommended for reliable and efficient towing services.

Customer reviews

Showing 351–400 of 637 published reviews.

Google

Efficient and friendly. Grateful I could count on them to help when I needed it most.

Google

Fast and easy! Friendly too

Google

I hit a deer on Jasper road and they came out and loaded up my vehicle within 30 minutes. He even waited with me until my daughter could pick me up.

Google

Timely, friendly and efficient service

Google

Professional, friendly, accommodating, great communication from everyone I spoke with. I’d definitely use them again. 👍🏻👍🏻👍🏻

Google

Very fast, very kind, very affordable. Thank you!!

Google

Took amazing care of me and the car the whole time kept open communication and were super friendly!

Google

I had a really good experience with this company when I had to get my old VW van towed to the shop. I have used them previously and will call them again in the future.

Google

Great price and speedy service! They were even willing to work with me and Aaron was a great help throughout and made sure I was on time for my tire change!

Google

Friendly, fast, service, thank you!

Google

Very kind, and curtious

Google

Driver was on time waited for my Uber to arrive before leaving with my rental smooth transaction

Google

Great service and knowledgeable. Very courteous and helpful.

Google

I can't remember the tow truck drivers name but he was very understanding and kind. The dispatch lady, Deena I believe was very nice and understanding aswell. Very good experience.

Google

Excellent service! Service: Special vehicle towing

Google

MIKE was beyond AWSOME!!! Mike was super on first tow; Jake was also great on the second two. Very best service I've had from a towing company.

Google

Very thankful for this company! Jake came to my rescue within a half hour when my vehicle died. He was proffesional, courteous, and kind. I have worked with other employees here and had similar experiences with them as well. Big thank you to Jake, James, Amber, and the Emerald Valley Team!

Google

Quick, professional with no problems.

Google

Wonderful people to work with. Professional and just a good experience all around. Thank you!

Google

Prompt, polite and knowledgeble

Google

Fast, Friendly and took great care of my car!

Google

What a great experience from a business! Jake was a very nice guy. He got to us fast, and he was friendly. I would absolutely call them again because of Jake.

Google

Jake called us to let us know that he would be there much quicker than the app indicated...that was a relief! Then it took just seconds to get us jumped and on the road He was a super friendly guy. Exactly who you would like to show up and help when you need it! Thank you Jake!!!

Google

I needed a jump. They were quick in responding and called multiple times to let me know how long I’d be waiting.

Google

They were quick to respond. Very professional and safe. Thanks Jake. Will use them again if needed.

Google

Very friendly service… The driver is really a good guy and does a great job… I like them and have used their services several times…

Google

BBB

He called when he was twenty minutes away and was very polite. The best roadside assistance ever! Thank you!

Google

A buddy and I were working on a motor swap and we were able to get some help with transporting the cars back to the house on a short notice. Thank you guys!

Google

Mike was super helpful and quick to help get my car to the shop for a new tire. I would definitely use his service again.

Google

Mike kept me informed of his ETA, and was courteous and professional. Great job with my car.

BBB

On time, polite, patient, understanding and safe humorous thurough, punctual

Google

JAKE was fantastic, on time, super communicative, and so very professional and courteous. Highly recommend Emerald Valley Towing!

Google

Jake did a absolute great job 👏 delivered our vehicle to its destination took great care of our truck.

Google

We had a rental car that had transmission problems at the Oregon Coast. This isn’t something one expects and could’ve put even more strain on our stay, but through praying for God’s help, found Emerald Towing and specifically JAKE!! He decided to come all the way out from Eugene to Yachats where we were staying and arrive after midnight and deliver the car back to PDX!!! Who does that?!?! Jake does. What a blessing —-it truly gave us gals such comfort! My sister has a car to get us back to get another vehicle. Meantime we are relieved to send the bum rental on it’s way. Thank you Jake. You really went above and beyond. Unbelievable! Hope your trip was safe back to PDX. God Bless!!!!

Google

I give this business a five star, Jake has the best customer service I have experienced in a very long time. He was on time. He was kind, top notch individual. We will use him for towing services always! Thank you for saving the day!

Google

Jake was awesome!

Google

I didn’t have to wait very long they arrived very quick. Very kind and helpful!

Google

Jacob was very professional! Good customer service Highly recommended

Google

Fast and efficient. Excellent service.

Google

Ryan was very professional and arrived very quickly.

Google

Highly recommend this company

Google

The best experience in towing my vehicle. The driver was very helpful and communicative! He took the time to find me considering I didn’t give an accurate address and was very prompt.

Google

Fast service, great tow driver, I’d use them again forsure !!

Frequently asked questions

How quickly can Emerald Valley Towing typically respond to a service call?

Response times vary depending on prior jobs and location, but drivers often arrive within 10 to 60 minutes and provide updates during the wait.

What types of towing and roadside assistance services does Emerald Valley Towing offer?

Emerald Valley Towing provides vehicle towing, jump starts, and assistance with disabled vehicles, including safe transport to repair shops and help with lockouts.

How does Emerald Valley Towing communicate with customers during service?

Dispatchers and drivers maintain communication by calling ahead, providing estimated arrival times, and updating customers in real time to keep them informed throughout the process.