GoogleBrandon Lavin is a true asset to this store. He’s helpful and professional as well. I’ve known him personally for about 3 yrs now and he’s genuine, caring and goes out of his way to make sure the customers are well taken care of.
About Dick's Pawn Superstore West
Dick's Pawn Superstore West is a premier pawn shop renowned for its exceptional customer service and an extensive selection of high-quality items. With a focus on jewelry, customers rave about the knowledgeable and helpful staff, like Rhonda and Christine, who provide a pressure-free shopping experience. Whether you're looking to trade in old pieces or find the perfect new accessory, their experts, including Joe the jeweler, are there to guide you. The store also caters to firearms enthusiasts, with commendations for Mike Snead's courteous assistance. Ty's friendly and seamless service ensures a memorable visit for all. Dick's Pawn Superstore West is celebrated for its professional team, including Stu Darden and Kelly Allen, making it a five-star destination for loans, purchases, and trustworthy transactions.
Customer reviews
Showing 801–850 of 954 published reviews.
GoogleGoogleLove this store!!! Great prices, top dollar loans, and amazing customer service. Just want to say thank you to all the employees there, especially Chris, Tye, and Dan for helping me. You guys rock!!!!!
GoogleI've been working with Chris at the 544 location through some very complex issues. He has best over backwards to help me as we work through our situation and has gone way beyond the "Extra Mile" to accommodate my needs, answer any questions I've had, and explained, in detail, all of the guidelines involved in the loan process.
GoogleStu was awesome at finding me the perfect ring!! Very helpful and patient.
FacebookI highly recommend Erin she was very professional and answer any question and every question I had
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GoogleWonderful service from the staff. Brandon lavin went above and beyond to assist me with my inquiry. I felt comfortable and will be back to do more business
GoogleI recently finished paying for a Canon DSLR (camera) that I had placed on layaway months ago. From the time I placed it on layaway until I finally picked it up Brandon (Conway store) was always at the forefront of assisting me and answering any questions I had. Many companies have forgotten about customer service. I'm glad to see Dick's has not. Kudos to Brandon for both being, and setting, the example.
GoogleBrandon Lavin is the one to talk to when you have any questions on anything
GoogleThank you Brandon for helping me update my ipad. i am enjoying having a newer and faster version.
GoogleHad a great shopping experience, very friendly and informative staff! Really enjoyed working with Brandon, he helped answer all the questions I had and got us exactly what I was looking for! Definitely recommend!
GoogleTiffany showed excellent customer service, and is always professional
GoogleJim in jewlery repair is my hero. He can fix any problem. I love him. Kelly in sales is so nice and patient, she lets you take your time and choose. before you go retail give this place a look
GoogleDianne awesome person to talk to, she will really take the time to get the money you need at a guaranteed rate better than anyone around.
GoogleCome see Eric at Dick's Pawn on 544 he gives the best guaranteed rate around. Really great guy, the type you would invite to your wedding.
GoogleChris C and Dave are great to work with they are very helpful, friendly and accommodating. Great customer service!!!!!!!! Good job
Googleabsolutely great service , recommend this store for anything you may need
GoogleVery nice staff and easy to deal with. The layaway program is great. Multiple purchases with no problems.
GoogleI couldn’t have asked for a better experience! Jim and Kelly in the jewelry department were absolutely wonderful and helpful. I will definitely return and recommend them! Thanks again
FacebookErin McDaniels was amazing she was quick and straight to the point. She really wanted to help and she was very kind and respectful!!! I feel so good about my experience with this company because of her!
Facebookawesome service from tiffany and jacki...
GoogleBrandon Lavin and Aaron Reeves got what i purchased fast and the process was a piece of cake. I was in and out of the store in 30 to 45 mins. Great guys go see them at the Conway store
GoogleTracey was amazing!!! She even stayed later just to help us get a loan!!!
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GoogleThe whole staff is great and always down to help you out. Nothing but positivity when you walk in. Never a dull moment with the staff.
GoogleIve done a lot of title loans before this is by far best rates and customer service. Erin Cook made this process easy and painless. Thank you Erin im a customer for life.
GoogleGo see Erin Crook! She definitely knows her job and does it well. Not only that but she has a great personality with excellent customer service skills!
GoogleIt has always been my pleasure to do business with Jim and Dave. If you want to be treated right and see the most beautiful diamonds in Myrtle Beach hit the Surfside store and you can’t go wrong. Thank you guys once more. We love going there and feeling right at home!!
GoogleBusy place but everyone working at a fast pace to help everybody. Good , smart customer service. He even said my name right! Love this place!
GoogleHad a great experience. Walked right in & Erin Crook was super friendly and helpful with me. If I ever get in a bind again. I'll definitely be back. Thanks Erin for not making me feel uncomfortable.
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FacebookTiffany is great and I would go again.
GoogleMiss Tammy help me she was quick and fast got me in and out love this place
GoogleTammy is the best customer service ever!!!! She was off and she came back in and handle me. Awesome Sauce 👍
FacebookThe Best customer service ever!!!!!!!
GoogleTiffany was very sweet and made me feel VERY welcomed and comfortable. Glad I stopped by and spoke with her, great customer service ! Thanks again Tiffany ☺️
GoogleDiane did an excellent job getting me approved for the loan she was very patient with me and went the extra length!!!
FacebookTiffany from Dicks title loan was amazing and helped me in every way she could.
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Facebookgreat service quick service and friendly staff
GoogleAwesome and friendly staff.
GoogleTammy always take care of me...shes so sweetie
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GoogleI have been a customer for years and they have always strived to help us and be there when we need them. Thank you!
GoogleTiffany was amazing! Helped me out and did it all with a smile! Highly recommend!!
Facebookawesome really recommend dicks title loan
Facebookvery professional, very nice people in the dicks pawn store in Conway. I and my wife always finds great deals there.
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FacebookGreat people there!! Very friendly and helpful!!!
Frequently asked questions
What kind of customer service can I expect at Dick's Pawn Superstore West?
Customers consistently report friendly, helpful, and knowledgeable staff who provide professional and courteous service throughout their visit.
How does Dick's Pawn Superstore West handle loan and title loan processes?
The loan process is described as quick, easy, and professional, with staff explaining each step clearly and offering support to ensure customers feel comfortable and informed.
Can I get assistance with jewelry purchases and repairs at Dick's Pawn Superstore West?
Yes, the store offers help with selecting jewelry and provides quality repair services such as ring sizing and watch battery replacement, often completed while customers wait.