BUSINESS REVIEWS

Chinook Heating And Air

303 n Belfair ct, Kennewick, WA, 99336, United States

About Chinook Heating And Air

Chinook Heating And Air, nestled in the heart of Kennewick, stands out for its exceptional HVAC services. With a reputation for professionalism, punctuality, and quality, they've garnered a loyal customer base. Their technicians, like the commendable Antonio and Terence, are not only experts in their field but also exhibit unparalleled kindness and patience, even amidst playful pets and a barrage of customer questions. Whether it's a routine maintenance check, a thorough system diagnostic, or a new heat pump installation, Chinook's team is praised for their responsiveness and value. Customers like Monica Hatcher and Arlene Chinsky attest to the thoroughness and informative nature of the service, ensuring that every interaction leaves homeowners more informed and comfortable with their heating and cooling systems.

Customer reviews

Showing 301–350 of 1,285 published reviews.

Google

He did a thorough job in a timely manner. He was friendly and courteous. He didn't leave a mess. He explained what needed to be done.

Google

He did a thorough job in a timely manner. He was friendly and courteous. He didn't leave a mess. He explained what needed to be done.

Google

Both technicians who came to work on my problem were willing to explain the situation so that I could understand. They both took the time to answer my questions and concerns and educate me about the system as a whole.

Facebook

We just had a new HVAC installed, everyone we came in contact with were outstanding, not only personable, but very efficient,professional, and knowledgeable about everything they did!! We would recommend Chinook Heating & Air to everyone!! Wish we discovered them before now!! Thank you all for your outstanding, hard work!! 🤩

Google

Andres from chinook was a rock star. He quickly got our AC working again. But most of all I felt like he was honest and transparent with us. I will definitely use them again.

Google

Really knew his stuff and cared about our situation

Google

We recently purchased our home only to find out the home warranty wouldn’t cover the repair/replacement of our air conditioning unit. We called Chinook Heating and Air on a recommendation of our realtor, and we’re very pleased with the same day service with tech and sales agent. They helped us decide on what unit to purchase and the financing that was available to us. The amazing thing is that they were able to install the unit the next day!! Thank you so much! We would highly recommend this company to our family and friends.

Google

Good communication and good service. Well use them again.

Google

Amazing Job Chinook. Your crew goes above and beyond.

Google

Henry was on time, professional, and very good communicator. He completed a thorough inspection and provided me with all my options. I would highly recommend Henry and Chinook.

Google

Chinook is an excellent place to go when you’re looking for professional and reliable service for your a/c or heating needs. I have been w them for many years-even bought new equipment and I’m still in love w these good-natured, patient, and very knowledgeable folks. I’ve always had a contract w them which always means lower prices and a promise (and they’ve always delivered) same day service. U can’t beat that‼️ thank you Chinook for always being there. Joy Fitzgerald

Google

Very professional

Google

Excellent service. Great communication and tech was very knowledgeable and on time. Would definitely recommend

Google

When he arrived ~ finally! ~ was excellent. No problems in any way with his service and help. BUT we were scheduled to be service between 12 and 2 and he arrive at 4:45. I had major surgery recently and so it made it particularly difficult. Your service over the last four years has been nothing but excellent so will always use you in the future.

Google

The technician was very professional and efficient. He was respectful of my property and timely.

Google

They kept me informed of arrival. Henry was very knowledgeable and friendly. He quickly fixed our pool heat pump.

Google

Excellent service with professional expertise

Google

Chinook was able to get Julio, a service technician, out the following day to take a look at our furnace. Julio was very knowledgeable, professional and friendly. We also signed up for the service plan because it seemed like a deal and peace of mind that our furnace will be taken care of in the future without us needing to figure out the details. We highly recommend Chinook and Julio!

Google

Andres, showed up today not only on time but early and done an exceptional job On both my AC in my heat system for its yearly maintenance for summer schedule. We’ve always had great luck using Chinook the people they hire are always very considerate friendly and complete. Thanks again. Ron B Richland

Google

Top notch service! Ensured that the job is done right, comes back for quality check and reassures the client that the unit is working well. Henry and Victorino managed to make the unit working to its potential.

Google

German was very thorough. He found the problem right away and fixed it. My husband and I are very happy with his work.

Google

Outstanding! Super knowledgeable and helpful!!👍👍

Google

Henry came and Vince came over to diagnose some heat pump issues for me. Their assessment was quick and thorough, letting me know my options and some of the pros/cons to them.

Google

Knowledgeable, efficient, friendly tech.

Google

Really satisfied with service. Technician German was very professional and took the time to answer all my questions. Highly recommend this Company.

Google

Great service and Henry is vey “detailed” on his checks which is appreciated. Very good tech and very knowledgeable in his trade and hope he stays with chinook and will be requesting only him for my future services.

Google

Eddy did a wonderful and thorough cleaning of all of our HVAC equipment today. Very nice young man & we would love for him to return in the future.

Google

Was prompt and efficient.

Google

We recently moved to the Tri-cities area. Our new home had an electric furnace and heat pump. We had gas heat in our previous home. Because we were not familiar with this new (to us) electric heating system we wanted to make sure it was working correctly. We read the on-line reviews for Chinook Heating and Air. Trusting the reviews we called and were immediately impressed with the friendliness and promptness with which we were able to get an appointment with a technician. Morgan arrived on time, was courteous, professional and answered all our questions. He explained how an electric furnace worked in conjunction with a heat pump for maximum efficiency of both. After hearing Morgan's explanation we opted to sign up for a maintenance program on both the furnace and the heat pump. Upon signing up for the maintenance program Chinook Heating & Air contacted us to schedule the first service on our maintenance program. Nathan provided this service. He, too, arrived promptly at the appointed day & time was also courteous and professional. Nathan tested our furnace to ensure everything was working properly. He gave us more information on how the system works and reinforced our confidence in the decision we made to work with Chinook Heating and Air. That is why we gave them a 5 star rating. Today, April 9, 2024, Henry Sharkey came to our house for a diagnostic service on our heat pump/furnace thermostat. Henry arrived promptly at the appointed service time, was courteous, friendly and very knowledgeable. The diagnosis was that our water heater and heat pump/furnace were mislabeled in our fuse box. Because of this we turned off our heat pump/furnace when we meant to turn off our hot water heater. Henry also patiently explained the settings on our thermostat so that we better understood how to adjust our personal preferences due to weather. Henry is a good representative of Chinook's services. That is why we gave Henry a 5 star rating.

Google

Our technician was great! Christian was very knowledgeable and polite.

Google

Did a great job. Very informative. Told us about our heating and cooling system and efficient

Google

Andres G was fantastic. I really appreciated him and his supervisor coming out and making sure everything was good to go. They were polite and respectful. They recommended some services to be done prior to Summer but were not pushy about it. I’ve always had nothing but great service from Chinook.

Google

We have an annual contract with Chinook to test and inspect our heating and cooling system twice per year, at the change of seasons. Their technicians are thorough in their work and respectful of home cleanliness. They know our system and it’s performance over time. Today’s Chinook technician, German, checked my two issues, then did their normal and thorough inspection, and then cleaned the heat exchanger in the air handling unit which he found fouled with quite a bit of dust. We live in a high wind, high dust area. We appreciated his attention to details and could tell the improved performance immediately after he left.

Google

Very pleased with technical services. Tech quite knowledgeable and courteous. Andy is the best!! Always a pleasure to welcome your techs. I appreciate their professionalism and courtesy.

Google

Uriel was great. Besides standard cleaning he corrected two issues that were there since install.

Google

On time. Great service. Professional.

Google

Heriberto is the man, he goes above and beyond each visit. This guy treats my HVAC like it’s his own. Very detailed, answers all questions, and best of all he’s been the same technician to visit the last several times.

Google

Our technician Henry was awesome! Super friendly and professional!

Google

Chinook has great technicians and services. We just renewed our membership because of the stellar service provided by our technician, Julio. He demonstrated the behavior you want from someone entering your home. Fantastic job. Update: Who is in charge of hiring the talent at this company? Everytime a technician services our system, I'm impressed. Henry had our back and diagnosed our issues quickly. Outstanding service!

Google

Carlos was fantastic. Thorough, timely and gave attention to detail. Would request him if we had issues in the future.

Google

Henry was right on time. Very professional and friendly. Did a great job and explained to me all recommendations moving forward. Thanks Henry jor a job well done!

Google

Professional, friendly and knowledgeable. 5 stars! Highly recommend!

Google

Very pleased with technical services. Tech quite knowledgeable and courteous. Always a pleasure to welcome your techs. Carlos is the best!!! I appreciate his professionalism and courtesy.

Frequently asked questions

How quickly can Chinook Heating and Air respond to emergency HVAC issues?

Chinook Heating and Air aims to respond promptly to emergency HVAC issues, often providing same-day or next-day service depending on availability and urgency.

What can I expect during routine HVAC maintenance visits?

During routine maintenance, technicians inspect and clean your system, check filters and batteries, explain any findings, and provide documentation of the work performed.

How does Chinook Heating and Air handle customer questions and explanations?

Technicians are knowledgeable and take time to clearly explain issues, solutions, and system operation, ensuring customers understand their HVAC system and options.